Droid X receives and sends calls but neither party can hear

My Droid X would receive and send calls but nether party can hear each other, however I can send dial tones on the line.  The receiving side can not send tones.  Resetting to factory is dramatic.  What can I do to fix this.  Thanks!

Sounds like the software could be corrupt, how is hard reset dramatic?
It is either hardware or software, you won't know until you eliminate one.

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