Droid X2 no network connection. Please help.

Question

Greetings and thanks in advanced for helping with this
situation. I’m currently using a Droid X2 and I cannot connect to the phone net
work. My wife’s Samsung Galaxy is having no issue at all. I’ve tried every one
of the steps from customer service: safe mode, reboot, factory reset, take the
battery out, and restarting the phone. I truly believe the X2’s are just faulty
by nature.
I had a Droid X and due to a software issue disabling the
GPS Verizon upgraded me to the X2. I really loved the X as it was a solid and
dependable phone. But the X2 I’m currently having issues with is my 5th
“like new certified” phone Verizon has sent me. Now the issue I’m having is I cannot
even make a basic call. I am beyond frustrated and while I know Verizon doesn’t
make the phone I would like a little more help than, “Sorry sir, we’ll ship you
a like new replacement.” I’m tired of spending my gas money to drive to the
post office to ship back defective phones. Oh, the other brilliant solution I
was given: “Sir if you are unhappy with our service you can just cancel your
service with us.”  I’ve been a Verizon
customer for 8 years now and never before now have I been treated so poorly. One
bright point to this is one tech support rep “Greg” was very supportive and
went out of his way to help me.
Again I understand that Verizon doesn’t make the X2, I truly
get that, all I want is a phone that works, makes and receives phone calls. I don’t
want to cancel my service. Maybe I’m too loyal, but I refuse to believe that
after 8 years I mean so little to this company. There has got to be somebody in
this company that can help get me a phone that actually works, and please stop
sending out defective phones.

Answer 1

Just  a quick update:
I just got off the phone with tech support, they too are pushing the whole "just update" mantra. Why would I want to upgrade and get pulled into a two year contract when I cannot get a phone that works now. So I offered to renew my contract and buy a new SIII if they would overnight it to me. It would cost them $20 to do so. Now Keep in mind I pay $225.00 per month, over a year that comes out to $2700.00. The tech stated that her supervisor stated that Verizon would not cover the $20 fee when I could "Drive to a verizon store and buy a new phone so I could have it by tomorrow."
So I'm terrible at math, but isn't $2700.00 > $20?  
Maybe it's $20 > Customer?
This really disapoints me, all I want is a phone that works. Is the world going to end if I don't have it by tomorrow? Of course not. What I want is a little effort on Verizon's part to make this right. I needed the phone by tomorrow so I could stay intouch with my wife as She is drives out of town tomorrow. I thought $20 on their part was not a lot for me to ask. I was wrong.