Drop down box user error

Created form with LiveCycle Designer on Windows. While testing form,
user reports issues with 'yes' and 'no' drop down boxes:
"90% of them,you cannot click on the very first option "YES" and make it stay in the box. You have to click on your second option, and then change No to
Yes."
I cannot reproduce the issue on my machine. Thinking this might be an older Adobe Reader issue on the user's machine, or a javascript issue as user is behind a company firewall.
Any suggestions?

  final String accntErrStr = "AccNo=err";
  final String monthErrStr = "Month=err";
  final String errorSendTo = "../frontEnd.jsp?";
  boolean accntErr = (accNo == null || accNo.equals(""));
  boolean monthErr = ("Please Select".equals(monthDraw));
  String sendTo = "";
  if (accntErr) sendTo = errorSendTo + accntErrStr;
  if (monthErr) {
    if (accntErr) sendTo = sendTo + "&" + monthErrStr;
    else  sendTo = errorSendTo + monthErrStr;
  //if (! addntErr && ! monthErr) sendTo = goodSendTo;  ??
  response.sendRedirect(sendTo);Or something along those lines...

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