Drop-down list is crashing my interactive PDF document

Hello, I'm using LiveCycle Designer 7.0 on Windows XP.
I'm attempting to create some simple editable PDF documents for use by my security staff.
I've created the forms and most fields work correctly, except for a simple drop-down list field with about 15 choices. When the pdf is called up from Windows and the user reaches that field (either by tabbing to it or clicking on it), the entire pdf crashes; the user is booted out and the pdf closes. The "debug" option doesn't seem to fix anything.
When I test-run the pdf in Designer, the field seems to work OK. The problem is happening when we open the pdf from Windows.
I've deleted and rebuilt this field twice, with the same result.
I'm an Adobe noob and am nowhere near sophisticated enough to employ JavaScript or other behind the scenes programming; I'm just using the basic features of Designer.
Please help, I'm stuck and don't know how to troubleshoot this problem.
Thanks in advance to anyone who may be able to point me in the right direction. Remember, I'm a noob, so single syllable words are probably best.
RJinNorCal | 11/7/2011

Hello Srini,
Thanks very much for your gracious offer. I did a bit more research
yesterday after posting my issue on the forum, and based on a similar
thread, I saved my document as a static PDF instead of a dynamic PDF.
That seems to have done the trick; all fields now work correctly without
crashing.
I will still be happy to share the document with you, but my current IE8
browser is having problems with accessing the specific website; it keeps
crashing/recovering the tab. My IT department knows about this issue and
is working to address it. At any rate, since my problem seems to be
fixed, I'm sure you have other pressing matters to attend to, but thanks
again for providing support! I will be sure to come back to the forums
if I encounter any other problems I cannot resolve.
Regards,
R.J. Richards
Administrative Services Officer II
County of Sacramento, Department of Health & Human Services
Departmental Administration, Management Services
E: [email protected] D: 916-875-1232 C: 916-416-8550 F:
916-875-2029
Intranet: http://dhhsweb/default.aspx?WOID=FAC
Internet: http://www.sacdhhs.com

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