Drop in profile speed.
Hi There!
I'm on the 40/10 BT product and most of the time my profile is around 38Mbps down and 10Mbps up. Over the past week I have checked my profile using the BT speed tested and have found that it has dropped down to 31Mbps and stays there. I have powered off the HH3 and the Fibre modem for around 10 mins and when I check a while later the profile is stuck at 31Mbps.
A while ago I ran the BT speed estimation and it said that with the 80/20 product I should have an expected speed of around 72Mbps down and 20Mbps up. Now when I run the BT speed estimation is says that my line should have a maximum speed of 35Mbps !
What has caused this to drop ?
There has been no change to my system of phone line.
Email yesterday from BT to say that they've tested my line and found a line fault between my home and the cabinet.
BT OR engineer arrived at my house just after 9am today.
Did some testing on my line and the cabinet. Got my profile reset.
Did a speed test, but profile still at 31.36Mbps.
I'll wait to see if it changes.
Similar Messages
-
Hi, I've had BT Infinity for about a month and a half and it has been running flawlessly at 35mb. That was until yesterday when the speed dropped to 25mb. I ran the BT speedtest and noticed the profile speed has been capped to 25mb.
Is this normal? Is this because they are switching more people on to infinity in my area? Do I need to do anything?
It's not the end of the world as for my purposes, it still runs at a good speed. I'm just confused as to why it would suddenly drop and wondering if it is likely to recover to its old speed.
Thanks in advance.
Solved!
Go to Solution.Hi and welcome.
" I ran the BT speedtest and noticed the profile speed has been capped to 25mb." This big speed reduction would not be due to "contention" ie lots more people being added to your Infinity cab.
The Dynamic Line Monitoring equipment could improve things... there are some posts mentioning profile gradually increases but I think these are rare.
As your outside the ten day training period.-
Michael (ypt) had a reduced profile and he was able to obtain an improvement by turning off BOTH the modem and router for a few minutes. Upon powering up again this had forced a profile reset/improvement. POST HERE.
Some say there are "best" times of day to do this to get the fastest profile..... might be worth doing a forum search for that info.
Searched and in THIS THREAD Nige wrote " I have found that turning on the modem/ router is best done at midday(or at least between 12 and 2 pm), I seem to get the fastest/largest ip profile at that time".
If your profile doesn't recover you could try requesting a profile reset via the forum mods.... a contact form can be obtained by clicking on their names eg. "Moderation Team Contact: Please fill out this "contact us" form and we'll get back to you as soon as we can!" http://bt.custhelp.com/app/contact_email/c/4951
Example of Dean's help in the solution on this thread http://community.bt.com/t5/BT-Infinity/Engineer-profile-reset-request/m-p/295069#M15091
If it keeps reducing it may indicate a problem with your Openreach Modem example Post HERE.
Good Luck
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR) -
early days but over the last week my speeds on the BTW speedtester has fluctuated from 15Mbps to 32 normally been steady at 38
pages have been stubborn and refusing to load sometimes, have cleared cache--have rebootedmodem and router
IP profile on BTW has dropped from 39 to 32
exchange is Ealow any body else the same
Solved!
Go to Solution.the speed test as shown in previous post and others was the reason behind the reset
This is the only reset I have carried out since installation a year ago--as recommended by the BT help pages
I intend allowing it to settle down and see if the DLM will bring it back to normal
my connection in the ADVANCED settings seems to renew itself every 12/13 days sometimes earlier
coincidentally it is the first heavy rain I have had lately
no noise on line
hopefully they have only been working at the exchange/box
I include the BTW info and this shows the drop in IP speed after the reset from the 38 down to 33 -
I have been trying out a WRT1900AC router for about a week and just developed a MAJOR drop in speed from the router to the computer while doing a file transfer:
This thing has been sending files to and from the router's esata and USB3 port at over 50 MB/s until just now.
I can still write to the drives attached to the router at 50MB/s + all day long. Getting files from the drives have suddenly dropped to 300Kb/s on the esata and the USB3 ports
Tried rebooting/powercycling the router, disconnected the drives and reconnected them, same result.
Anyone else run into this?
Funny, I just got done posting in another thread how fast this thing moved files to and from external storage. Now this,,,,,,
Maybe the universe is telling me not to keep this router?1. What file sizes do you usually transfer? What are the file types?
For testing I used larger files (IE: ISO files, larger zipped files, etc.) rather than just copying folders or small files.
2. Are the files being transferred to and from your computer and a storage drive (hooked to the WRT1900AC)?
Files were moved all over: from a WD Mycloud (hooked up to 8 port gigabit netgear switch) to my computer. Also have a Toshiba 1TB USB3 drive plugged into the WRT1900AC USB3 port and an older WD 2 x1TB enclosure hooked into the WRT1900AC via the eSATA port. For testing I moved files all over the place: From the Esata to the computer, to the USB drive, to the WD Mycloud and back again. Also mixed up going from point A to B, then from point C to point B, etc. In all cases the slowest speed I get is 50MB/s + with some transfers topping out at 90MB/s!!!
3. If it's a storage drive, does it have USB3 ports as well?
Yes
4. What is the link speed of your computer?
Wired Gigalan
Routers do not usually need to be rebooted every now and then. They should be running 24/7. My guess is, the wired or wireless adapter may have adjusted speeds consequently dropping file transfer speeds.
Agreed. I can count on one hand how many times I had to reboot my last router over the 2+ years I had it.
Heres the other thing: the need to reboot is not just associated with file transfers. I get the "cant connect with the WRT1900AC" message just going into the user interface from time to time as well as being unable to see storage folders in Windows explorer from time to time. In these cases I can still go online, surfing and doing whatever. The router (according to the Smartlink page) just seems to disappear. Which doesnt make sense since if the router cant be seen online, how is it that I can still go online?
Anywho, I still have this week before I lose the ability to return/exchange it at Best Buy. Will see how things go.
And thanks for the reply and suggestions,,,,,,,,,, -
I have been experiencing a continual drop on sync speed and thus actual line speed over the last few weeks. I had a HH4 replaced aftger teh last one died and since then the line speed seems to be getting slower and slower.
I am on DSLMax (good old ADSL) and normally sync around 8mb as am very close to the actual exchange - am now down to 6.4mb and am sure it will drop again.
Normal instructions from the phone support has been applied - reset hub etc.... and has not made a difference...
Can I ask one of the mod's to try and help out - see why the line is syncing lower than it normally does/has been for the last 3 years....
thanks
Petein order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
hi,
I use a shared log in in oracle.com through which i access OTN and oracle university. I need to disable or drop OTN profile but want to retain the university log in.
Please advice.Yes you can disable a constraint using:
alter table
table_name
DISABLE constraint
constraint_name;
check if on delete also disabled in this case. I guess it is. -
Hi all,
I suffered a massive drop in Internet connection speed earlier this week which has so far not improved.
Although I have had ADSL since it's near earliest days and being close to my exchange I have never received a great performance but have become more or less satisfied with the 4\4.5mbps I receive from my Total Broadband Option3 package.
I did receive close to that speed prior to the 8mb upgrade a few years back and an upgrade to 20mbps doesn't promise me any better (availability checker for neighbours etc suggests that faster is available but who is to know?).
On Wednesday (9th February) my connection\synch speed dropped to about half it's usual speed and is now in the region of 240kb rather than the near 500kb I usually receive. I would like to comment that I know my line can achieve better than this as I got download speeds of nearer 600kb for a month or so around October last year.
I power-cycled the router and after the diagnostics had completed etc and the line synch process had completed the speed of the line had dropped again slightly.
Not to sound arrogant but I know all the usual troubleshooting having been through it all before on several occasions each time finding out the issue is with the exchange and so having had no means to affect the problem.
The situation is the same this time in that categorically nothing has changed inside my home nor with my equipment and so I am confident that the problem is external to me, especially considering the massive drop in speed.
I did get a response from a BT forum moderator from a post I placed on another site but the advise I got back was generic at best and didn't suggest anything besides mounting a BT iPlate. that advice was no good for two reasons which are that as nothing in my home has changed fitting an iPlate won't make a 2+mbps connection increase (back to what it was) and that I already have an 'ADSL v1.0' labelled master socket that already contains all the tech that the iPlate does. Having replied to their email stating that I already have the afore mentioned v1.0 master socket I haven't had any response.
So... to explain further...
here are some diagnostic stats for the past couple of days taken from my router (Draytek Vigor 2820n) - sorry the font is small bu tI wanted to keep the layout of the text when I completed the post;
> ADSL status @ 04:43 10/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
Running Mode : G.DMT State : SHOWTIME
DS Actual Rate : 2528000 bps US Actual Rate : 448000 bps
DS Attainable Rate : 2592000 bps US Attainable Rate : 1100000 bps
DS Path Mode : Interleave US Path Mode : Interleave
DS Interleave Depth : 32 US Interleave Depth : 8
NE Current Attenuation : 45 dB Cur SNR Margin : 15 dB
DS actual PSD : 18. 6 dB US actual PSD : 11. 9 dB
ADSL Firmware Version : 232201_A
-------------------------------- ATU-C Info ---------------------------------
Far Current Attenuation : 31 dB Far SNR Margin : 19 dB
CO ITU Version[0] : 0000414c CO ITU Version[1] : 00004342
DSLAM CHIPSET VENDOR : < ALA >
> adsl status @ 09:33 12/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
Running Mode : G.DMT State : SHOWTIME
DS Actual Rate : 2976000 bps US Actual Rate : 448000 bps
DS Attainable Rate : 3328000 bps US Attainable Rate : 1104000 bps
DS Path Mode : Interleave US Path Mode : Interleave
DS Interleave Depth : 32 US Interleave Depth : 8
NE Current Attenuation : 45 dB Cur SNR Margin : 16 dB
DS actual PSD : 19. 3 dB US actual PSD : 11. 9 dB
ADSL Firmware Version : 232201_A
-------------------------------- ATU-C Info ---------------------------------
Far Current Attenuation : 31 dB Far SNR Margin : 19 dB
CO ITU Version[0] : 0000414c CO ITU Version[1] : 00004342
DSLAM CHIPSET VENDOR : < ALA >
> adsl status @ 04:07 13/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
Running Mode : G.DMT State : SHOWTIME
DS Actual Rate : 2880000 bps US Actual Rate : 448000 bps
DS Attainable Rate : 2912000 bps US Attainable Rate : 1100000 bps
DS Path Mode : Interleave US Path Mode : Interleave
DS Interleave Depth : 32 US Interleave Depth : 8
NE Current Attenuation : 45 dB Cur SNR Margin : 15 dB
DS actual PSD : 18. 7 dB US actual PSD : 11. 9 dB
ADSL Firmware Version : 232201_A
-------------------------------- ATU-C Info ---------------------------------
Far Current Attenuation : 31 dB Far SNR Margin : 19 dB
CO ITU Version[0] : 0000414c CO ITU Version[1] : 00004342
DSLAM CHIPSET VENDOR : < ALA >
The BT Speed Tester web-site reports my line speed as 2mbps when it was previously 4.5mbps and so as to check actual download speed independently I ran a comparison speed test via SpeedTest.Net which reported much the same result (down\up speed relative to what you would expect for a 2mbps line - Link to SpeedTest.Net results: http://www.speedtest.net/result/711802566.png ).
As you can see from the diagnostic data, the SNR is high and so it does seem to suggest that there is fault on the line. prior to the fault, the SNR was around 6db rather than the 15\16db reported now.
I know it has little factual baring on this incident's potential problems but my last broadband speed issue was caused by water having gotten into the top of the telephone pole at the end of my street which was temporarily fixed by a BT engineer but I don't know whether that was ever permanently fixed?
During that occasion I did suffer very slight noise on my telephone line which I must say isn't the case this time but I thought I would request a line test once again in any case. That unfortunately hasn't helped as the online system tells me 'telephone number not found' and so I can't proceed with the test.
Can anyone offer any advice or is any BT person willing to take on the issue and see it to resolution for me please?
Even trying my own diagnostics trying to speed things along by obtaining a line test hasn't been possible.
I do appreciate that there is a support system in place but that has failed me on this occasion and so I have no faith in going throught the telephone support for BT Broadband when I know that nothing I can affect is at fault.
I can of course provide my account details, email address etc. to anyone BT techie that can assist and I am happy to run any further diagnostics that might me appropriate under the circumstances.
Thanks in advance for any advice and\or furtherance anyone can make towards resolving my issue.
Regards,
Dizzy
PS> if my speed increases beyond 4.5mbps I won't be upset!5 days into the problem and nothing much has improved. My line speed has now sync'ed into the realms of 2.5mbps so I am at least seeing circa 300kb download speeds (but that's still at least 50% less that I had).
At the end of this post are the latest batch of diag results for anyone who wants to check them over. The only details that seem to change are the 'Cur SNR Margin' and as a result he downstream actual\attainable rate(s).
It just simply seems that something has screwed-up the line and now I'm going throught the tedious increase period to get back to where I was. As increases always take longer that decreases it could be some time before things get back to normal (if they are on a slow increase that it!).
The Kitz Site has some good information related to BRAS profile increases\decreases and depending on how small the increases (if any) are coming my way it could take a very long time to get back to 4.5mbps or thereabouts.
At current rates if increases continue it could be at least 15 days (at 1/2 mbps per 5 days) making it some 20 days total to get back to where I was. All because of a fault that lasted a a fraction of a second.
It is worth mentioning that I did have a similar long period to wait for my line sync speed to increase as a result of the water having gotten into the top of the telephone pole some time ago, which I mentioned in an earlier post, but at that time the drop wasn't too big and so a few days saw the previous performance restored.
For the benefit of others that may read this post, I've explained in my email message to Stephanie that, I have checked with neighbours for any changes they may have made electrically, which they say they haven't, and confirmed that my modem is connected directly to the master socket, and that the master socket is an NTE5 socket so I don't need an iPlate.
I also mentioned that I have ferrite RF chokes on the extension lines and the router<->ADSL line (supplied with the router itself) to cut RF interference that may be picked up by the system.
On a related note, it was commented in another thread that RF chokes can cause problems with ADSL comms but that is not true (I've done a heap of research on the subject). That being said, they can actually have no effect at all if not installed correctly which is why the snap-on-cable type is best because you simply can't get it wrong.
Anyhow, here are the stats and I hope things continue to improve, even if it does take 20 days!
> adsl status @ 12:44 13/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
Running Mode : G.DMT State : SHOWTIME
DS Actual Rate : 2880000 bps US Actual Rate : 448000 bps
DS Attainable Rate : 2912000 bps US Attainable Rate : 1100000 bps
DS Path Mode : Interleave US Path Mode : Interleave
DS Interleave Depth : 32 US Interleave Depth : 8
NE Current Attenuation : 45 dB Cur SNR Margin : 16 dB
DS actual PSD : 18. 7 dB US actual PSD : 11. 9 dB
ADSL Firmware Version : 232201_A
-------------------------------- ATU-C Info ---------------------------------
Far Current Attenuation : 31 dB Far SNR Margin : 19 dB
CO ITU Version[0] : 0000414c CO ITU Version[1] : 00004342
DSLAM CHIPSET VENDOR : < ALA >
> adsl status @ 17:56 13/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
Running Mode : G.DMT State : SHOWTIME
DS Actual Rate : 2944000 bps US Actual Rate : 448000 bps
DS Attainable Rate : 2976000 bps US Attainable Rate : 1108000 bps
DS Path Mode : Interleave US Path Mode : Interleave
DS Interleave Depth : 32 US Interleave Depth : 8
NE Current Attenuation : 45 dB Cur SNR Margin : 15 dB
DS actual PSD : 18. 9 dB US actual PSD : 11. 9 dB
ADSL Firmware Version : 232201_A
-------------------------------- ATU-C Info ---------------------------------
Far Current Attenuation : 31 dB Far SNR Margin : 19 dB
CO ITU Version[0] : 0000414c CO ITU Version[1] : 00004342
DSLAM CHIPSET VENDOR : < ALA >
> adsl status @ 04:30 14/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
Running Mode : G.DMT State : SHOWTIME
DS Actual Rate : 2944000 bps US Actual Rate : 448000 bps
DS Attainable Rate : 2976000 bps US Attainable Rate : 1108000 bps
DS Path Mode : Interleave US Path Mode : Interleave
DS Interleave Depth : 32 US Interleave Depth : 8
NE Current Attenuation : 45 dB Cur SNR Margin : 12 dB
DS actual PSD : 18. 9 dB US actual PSD : 11. 9 dB
ADSL Firmware Version : 232201_A
-------------------------------- ATU-C Info ---------------------------------
Far Current Attenuation : 31 dB Far SNR Margin : 19 dB
CO ITU Version[0] : 0000414c CO ITU Version[1] : 00004342
DSLAM CHIPSET VENDOR : < ALA >
> adsl status @ 21:29 14/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
Running Mode : G.DMT State : SHOWTIME
DS Actual Rate : 2944000 bps US Actual Rate : 448000 bps
DS Attainable Rate : 2976000 bps US Attainable Rate : 1108000 bps
DS Path Mode : Interleave US Path Mode : Interleave
DS Interleave Depth : 32 US Interleave Depth : 8
NE Current Attenuation : 45 dB Cur SNR Margin : 14 dB
DS actual PSD : 18. 9 dB US actual PSD : 11. 9 dB
ADSL Firmware Version : 232201_A
-------------------------------- ATU-C Info ---------------------------------
Far Current Attenuation : 31 dB Far SNR Margin : 19 dB
CO ITU Version[0] : 0000414c CO ITU Version[1] : 00004342
DSLAM CHIPSET VENDOR : < ALA >
> adsl status @ 03:19 15/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
Running Mode : G.DMT State : SHOWTIME
DS Actual Rate : 2944000 bps US Actual Rate : 448000 bps
DS Attainable Rate : 2976000 bps US Attainable Rate : 1108000 bps
DS Path Mode : Interleave US Path Mode : Interleave
DS Interleave Depth : 32 US Interleave Depth : 8
NE Current Attenuation : 45 dB Cur SNR Margin : 12 dB
DS actual PSD : 18. 9 dB US actual PSD : 11. 9 dB
ADSL Firmware Version : 232201_A
-------------------------------- ATU-C Info ---------------------------------
Far Current Attenuation : 31 dB Far SNR Margin : 19 dB
CO ITU Version[0] : 0000414c CO ITU Version[1] : 00004342
DSLAM CHIPSET VENDOR : < ALA >
> adsl status @ 11:03 15/02/2010
--------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
Running Mode : G.DMT State : SHOWTIME
DS Actual Rate : 3008000 bps US Actual Rate : 448000 bps
DS Attainable Rate : 3040000 bps US Attainable Rate : 1100000 bps
DS Path Mode : Interleave US Path Mode : Interleave
DS Interleave Depth : 32 US Interleave Depth : 8
NE Current Attenuation : 45 dB Cur SNR Margin : 15 dB
DS actual PSD : 19. 1 dB US actual PSD : 11. 9 dB
ADSL Firmware Version : 232201_A
-------------------------------- ATU-C Info ---------------------------------
Far Current Attenuation : 31 dB Far SNR Margin : 19 dB
CO ITU Version[0] : 0000414c CO ITU Version[1] : 00004342
DSLAM CHIPSET VENDOR : < ALA > -
BT Infinity 2 dropped over 25% speed last few week...
Got BT Infinity 2 in Dec 2013 (been with BT since 2000 always had my landline & internet with them). 80 Mb Down 19 mb Up very happy with it as I also got download speeds up to 100Mb. However, in the new year it has gradually gotten very slow especialy in the last 2 weeks or so.
For the last week it has been around 59-61Mb Down & 12-17 Mb up. Massive drop from new. Nothing has changed in my home or on my PC. I connect via wired ethernet to the BT Home Hub 5. I was doing the speed tests every few weeks & always got 74-5 Down & 18-19 Mb Up until the last few weeks. I first noticed this when downoading a game I bought from Steam about 3 weeks ago I just put it down to congestion but then started to notice other things being very slow to download & several websites also slow to browse. In the last 2 weeks I have noticed this a lot.
Today I raised a call with BT support gave them all the info here they just gave me a generic reply saying 50-60% of what they advertise is not enough to investigate further (despite it being sold to me as up to 76Mb as I live within 1.5 miles of my local exchange in West London).
I have tried powering the HH5 down then rebooting it & or hitting the reset button on it but it makes no difference (I only did this twice over 2 weeks as I know all about what happens if you do this too often BT interpret it as a line fault & drop the speed further).
Is there anything else I can do as clearly its getting worse I do not think its just a case of I should accept what I have been told as you can see from the logs its a pretty stabe line. I have pasted some logs below thanks in advance for any advice/help offered.
1. Product name:
BT Home Hub
2. Serial number:
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 05/01/14
4. Board version:
BT Hub 5A
5. VDSL uptime:
2 days, 12:26:17
6. Data rate:
18163 / 63215
7. Maximum data rate:
18225 / 63370
8. Noise margin:
6.1 / 6.6
9. Line attenuation:
0.0 / 15.9
10. Signal attenuation:
0.0 / 16.0
11. Data sent/received:
1.6 GB / 963.2 MB
Time and date Message
14:53:55, 02 Mar.
(1130796.980000) Reset button pressed. BT Home Hub is going to reboot!
16:23:18, 27 Jan.
(1079595.050000) WPS button pressed
05:17:26, 12 Jan.
(450840.230000) WPS button pressed
00:07:23, 07 Jan.
( 246.990000) WPS button pressed
13:01:36, 23 Dec.
( 1166.350000) WPS button pressed
13:01:33, 23 Dec.
( 1163.400000) WPS button pressed
12:55:19, 23 Dec.
( 789.400000) Reset button pressed
12:55:18, 23 Dec.
( 788.550000) Reset button pressed
Recorded events
Time and date Message
09:57:56, 03 Mar.
( 16.560000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)
14:54:42, 02 Mar.
( 15.500000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)
12:47:09, 17 Feb.
( 16.400000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)
05:49:37, 12 Feb.
( 15.490000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)
05:34:14, 29 Jan.
( 15.440000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)
04:29:53, 15 Jan.
( 15.300000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)
01:28:57, 15 Jan.
( 15.490000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)
00:18:02, 15 Jan.
( 15.420000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)
19:33:21, 06 Jan.
( 15.370000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)
03:01:35, 06 Jan.
( 15.900000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)
12:42:22, 23 Dec.
( 11.890000) Booting firmware 4.7.5.1.83.8.173.1.4 (Type A)
00:00:12, 01 Jan.
( 11.860000) Booting firmware 4.7.5.1.83.8.173.1.4 (Type A)
Recorded events
Time and date Message
09:58:13, 03 Mar.
( 33.850000) The system is UP!
14:55:08, 02 Mar.
STP Alert: Port eth0 leaving blocking state.
14:55:00, 02 Mar.
( 33.100000) The system is UP!
14:53:55, 02 Mar.
(1130796.980000) The system is going DOWN for reboot.
12:47:27, 17 Feb.
( 34.540000) The system is UP!
05:50:04, 12 Feb.
STP Alert: Port eth0 leaving blocking state.
05:49:55, 12 Feb.
( 33.380000) The system is UP!
05:48:50, 12 Feb.
(1210463.570000) The system is going DOWN for reboot.
05:48:50, 12 Feb.
(1210463.570000) OpenRG is going for reboot by IPC command
05:48:45, 12 Feb.
(1210458.570000) OpenRG will go down for reboot in 5 seconds
05:34:32, 29 Jan.
( 33.110000) The system is UP!
05:33:29, 29 Jan.
(1213402.130000) The system is going DOWN for reboot.
05:33:29, 29 Jan.
(1213402.130000) OpenRG is going for reboot by IPC command
05:33:24, 29 Jan.
(1213397.130000) OpenRG will go down for reboot in 5 seconds
04:30:10, 15 Jan.
( 32.810000) The system is UP!
04:29:08, 15 Jan.
(10827.150000) The system is going DOWN for reboot.
04:29:08, 15 Jan.
(10827.150000) OpenRG is going for reboot by IPC command
04:29:03, 15 Jan.
(10822.150000) OpenRG will go down for reboot in 5 seconds
01:29:15, 15 Jan.
( 33.410000) The system is UP!
01:28:12, 15 Jan.
( 4226.050000) The system is going DOWN for reboot.
01:28:12, 15 Jan.
( 4226.050000) OpenRG is going for reboot by IPC command
01:28:07, 15 Jan.
( 4221.050000) OpenRG will go down for reboot in 5 seconds
00:18:20, 15 Jan.
( 33.330000) The system is UP!
00:17:15, 15 Jan.
(692024.610000) The system is going DOWN for reboot.
00:17:15, 15 Jan.
(692024.610000) OpenRG is going for reboot by IPC command
00:17:10, 15 Jan.
(692019.610000) OpenRG will go down for reboot in 5 seconds
00:03:51, 07 Jan.
( 34.470000) The system is UP!
19:33:38, 06 Jan.
( 32.670000) The system is UP!
03:01:53, 06 Jan.
( 33.590000) The system is UP!
03:00:49, 06 Jan.
(1174692.790000) The system is going DOWN for reboot.
12:42:40, 23 Dec.
( 30.050000) The system is UP!
00:00:32, 01 Jan.
( 32.420000) The system is UP!
Solved!
Go to Solution.Just another update I have now asked BT to rest my IP profile. I am convinced there is something wrong with mine:
1: 2 weeks ago the speed started to get worse.
2: 1 week ago I reset the HH5 back to factory defaults.
3: Nothing has changed speed wise in the last week.
My current profile is: 63/18 (it was 80/20 for the first 2 months).
I can download up to 70Mb from Steam or Origin despite my IP profile being locked to 63 Mb right now. For the 1st 2 months I could download @ 95-100Mb.
I think the IP profile is locked as my line has always been stable.
If BT India are not prepared to reset my IP profile I take this to the CEO of BT next that seems to be the only way to sort this out! -
BT Infinity 2 - sudden 30% drop in download speed ...
On the 11th April my line speed dropped from a great 60Mb/s to just over 40Mb/s for no apparent reason, even though I've experienced reconnects at random times over the last month or so (this may have been an early warning there was an issue). This was logged with the BT Customer support team in India, and after over an hour on the phone going through all the support checks, no fault was found. This was then supposedly escalated to the next level of support and a phone back was promised, and I even recieved a text reminder I was going to get a call back and a text to let me know this was being investigated, however the call did not happen.
A second call to support, a repeat of all the support steps (I'm totally amazed that there is no log of what was done on the previous call) and wow surprise surprise, this did not find anything either, so a call escalation was requested and after nearly 40 minutes of arguing with the support person I was guarranteed a call back from a supervisor, which did happen - Great... well not really as this resulted in yet another set of the same checks, explaining everything yet again and a promise that the line would be monitored for 48 hours and I would be called back at a set time slot, which amasingly did not happen.
So another support call placed, this time to the Tech Support number which was UK answered by a very helpful lady who ran yet more tests and explained that the line has a profile set of around 45Mb/s and when asked if this could be rectified she stated that this can only be done by BT Wholesale who would not do so as the line is within limits! She also suggested turning off all the equipment for at least an hour to let the line reset itself, which I've done even though I had my doubts if this would do anything, to which I was proved correct.
So my plea is for someone to please help in finding out what the issue is and help get it resolved as I work from home on a regular basis and this is proving unreliable, and with 3 teenage kids all busy with homework/games/video and everything else - the issue is now at a desperate level!
And out of interest, my neighbour has a rock solid 60Mb/s connection on the same package, so something specific to my connection I would presume...And to add to this, the connection is very unstable when it comes to any game play, the delay (lag) is varied and quite bad to the point gameplay is close to impossible.
Line is still capped at 45 Mb/s today .... -
Dropping Wireless Connection & Speed Slowing Down
Hi,
Up until a week ago I had two BT lines, I will call them line 1 and line 2. Line 1 (front room) was used purely for phone calls, and line 2 (middle room) had Broadband activated on it. When it came time to renew the yearly line rental I checked and had it confirmed by BT that the available Broadband speed was faster on line 1, so I decided to cancel line 2, and move my Home Hub 4 into room 1 having arranged to activate Broadband on what in theory should be a line that gives a better speed.
My current problem is two-fold. Firstly I am not yet getting the line speed that I was expecting. I have spoken to the Technical Help Line, and understand that following the activation of Broadband on the line in Room 1 I should wait 10 days for the available speed to stabalise. Currently I am 7 days on from line activation.
A few days ago I was getting download speeds around 2.70 Mbps, with upload speeds around 0.38 Mbps. The IP profile for the download speed at that time was set at 2.77 Mbps. The IP profile for the upload speed was set at 0.45 Mbps. Over the past week I have done numerous speed checks and found that the speed did vary, as might be expected, but was generally always around these figures. Because of the line check speeds I was given by BT's own staff I was expecting the available speed to get better, not slow down! I was originally advised to expect line speeds of between 3.5 Mbps - 5.5 Mbps.
Over the last 24 - 36 hours the speed has slowed down, and a few minutes ago these are the figures I observed:
Download speed achieved during the test was - 1.3 Mbps
For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
IP Profile for your line is - 1.33 Mbps
Upload speed achieved during the test was - 0.34Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
Line speed then is one issue, but there is another.
My second, presently very frustrating problem is that even though the Hub 4 is consistently powered, and maintains a steady Blue light showing that Broadband is available, my wireless connection that I receive from the Hub keeps dropping. I should add that the distance from the Hub 4 in Room 1 to where I work with my laptop in Room 2 is only about 15 - 20 feet. I used the old Hub 2 until a few weeks ago, and neither my daughter on her laptop, or myself, had any problems with 'dropping' the wireless signal, whichever room we were in, or even if we used our respective laptops elsewhere in the house. I was convinced enough by the publicity 'blurb' to believe that Hub 4 was more reliable, with fewer drop-outs. So far this has not proven to be the case.
I know that I need to wait a few days more till the 10 days are up, but would really appreciate some kind soul commenting on the above. I have looked at the Logs, but without knowing what segment would be helpful in aiding a diagnosis of my two issues I didn't want to provide unnecessary information. So if any particular element of the Logs would be useful, please let me know.
Yours in hope,
Alan
Solved!
Go to Solution.Hello again,
With your help I was able to locate the place to change the channel manually, which I did, thanks for that. It only resulted in a marginal improvement, but any improvement is good I guess.
HH4 has now been showing a steady connection for three + days, so, as requested, here are the noise stats:
16:14:16, 26 Nov. ( 76.170000) DSL noise margin: 22.00 dB upstream, 12.20 dB downstream
16:14:16, 26 Nov. ( 76.080000) DSL line rate: 448 Kbps upstream, 3104 Kbps downstream
I have done several speed tests and they all show broadly similar results, namely that my download speed is usually around 2.67, whereas my IP Profile is set at 2.74.
I don't know whether this is worth mentioning but I only have an old style BT socket on my line, not one that has a test socket inside, so I can't do any of the tests using that facility.
Although my broadband connection has been stable and active on the HH4, as far as using wireless to connect my laptop in another room I do still get several dropped connections each day.
Even when I am connected to my HH4 by wireless, and my signal, as now, is only in the four bar bracket, by looking at the other Networks that are active in my street/area I can see, although it is rightly secured, that someone is using a HH3 and the signal on that is powerful enough to register a full five bar (excellent) strength on my laptop. How near or far away from me that user with a HH3 is I do not know, the point is however I can receive a more powerful and consistent signal from their Hub than my own. I must confess to being puzzled by that. What could be the reason?
Is there any further help or guidance that you can give that might assist in raising my IP profile, in the hope that my speed might increase? Or do you have any further suggestions as to how I might reduce the noise on my line to a more acceptable amount, so that my signal might give me a better wireless connection?
Thanks again for any advice or help you are able to give.
Regards,
Alan -
Please help cure sudden drop in BB speed
Hi,
Following the advice of a BT Openreach engineer I recently installed a new Home Hub 3 modem - the engineer was upgrading my old phone socket to a new 'dual' ADSL/Phone socket and installing new cabling to the telegraph pole outside our property).
Initially I was getting very good BB speeds (for this area) of around 4-5 Mbps however a week ago the speed dropped overnight to about 1.8 Mbps, with many web pages taking significantly longer to load - ironically BT pages seem to take the longest now.
I reset the modem with the hope that the speed may pick up again but 5 days on and the speed is still only around 1.93 Mbps. I ran the BT Speed Test using the following computers (one at a time) connected directly via ethernet cable to either the HH3 GigE socket or the regular Ethernet socket:
MacBook Pro
Samsung Notebook
MacBook Air
iMac
Mac Pro
I also ran the same test using WiFi to include iPad and iPhone - same speed results. Nothing else was connected at the time of the tests, not even the phone.
It seems the problem isn't my computers but the modem as the speed coming into it from the exchange is pretty high - 7.26 Mbps.
Any help or advice on how to get my BB speed back to what it was previously would be greatly appreciated.
Chris
my speed test results:
ADSL Line Status
Connection Information
Line state: Connected
Connection time: 5 days, 16:22:50
Downstream: 7.094 Mbps
Upstream: 448 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Fast
Noise margin (Down/Up): 6.2 dB / 22.0 dB
Line attenuation (Down/Up): 34.7 dB / 20.0 dB
Output power (Down/Up): 19.8 dBm / 11.9 dBm
FEC Events (Down/Up): 0 / 3
CRC Events (Down/Up): 6981 / 64
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 9513 / 0
Error Seconds (Local/Remote): 5959 / 50
Download speed achieved during the test was - 1.93 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
And these are the speedtester.bt.com results:
Your DSL Connection Rate :7.26 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
Solved!
Go to Solution.Welcome to this forum.
Your IP profile is stuck at 2Mbs.
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to reset it for you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones. -
Recent drop in broadband speed
Hi,
I've been with BT approx 2 months now (since I moved into my new house) and have usually got a speed of ~2Mbps.
However over the past few days I've noticed an obvious drop in speed.
I've run the BT Speed Test and here are my results:
Download speed achieved during the test was - 674 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :3136 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 750 Kbps
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 08:31:23
Downstream:
3.063 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
7.6 dB / 24.0 dB
Line attenuation (Down/Up):
49.3 dB / 25.0 dB
Output power (Down/Up):
19.5 dBm / 12.3 dBm
FEC Events (Down/Up):
62486 / 30
CRC Events (Down/Up):
145 / 26
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
2501 / 4
Error Seconds (Local/Remote):
245 / 94
Is anyone able to offer any advice on what the problem may be?
I'm on BT Unlimited Broadband (up to 20Mb) and the speed is so bad that I can barely use BBC Iplayer without buffering for ages.
ThanksHi Welcome to the forums
youe speed has dropped because of disconnections of your hub causing a drop in your ip profile if you do the following then we can help you further
If you post the full stats from your router
For homehub – type 192.168.1.254 into your browser
Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it
Click on More Details and then post the full results.
also post the full results from http://speedtester.bt.com/
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
Hi
I wonder if some one can help, about 10 days ago i had a big drop in downstream sync speed from 5000-6000 to 288
BT have tested the line twice, and the second engineer has rebalanced the line, but i'm still stuck at the same sync speed
my IP profile from the speed tester was 250
my line stats are as follows
Line Mode
G.dmt
Line State
Show Time
Latency Type
Fast
Line Up Time
00:00:00:57
Line Coding
Trellis On
Line Up Count
1
Statistics
Downstream
Upstream
Line Rate
288
1056
Noise Margin
30.5 dB
8.0 dB
Line Attenuation
32.0 dB
21.0 dB
Output Power
12.2 dBm
11.3 dBm
any help would be appreciated
thanksWell after 3 days, still no change
Download speedachieved during the test was - 156 Kbps
For your connection, the acceptable range of speedsis 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :288 Kbps(DOWN-STREAM), 1056 Kbps(UP-STREAM)
IP Profile for your line is - 250 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 10.26:26.92:62.82 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
Line Mode
G.dmt
Line State
Show Time
Latency Type
Fast
Line Up Time
03:02:25:53
Line Coding
Trellis On
Line Up Count
1
Statistics
Downstream
Upstream
Line Rate
288
1056
Noise Margin
30.5 dB
8.0 dB
Line Attenuation
32.0 dB
21.0 dB
Output Power
12.3 dBm
11.3 dBm
So do i reboot the router to see if the connection speed improves, or is their another problem ?
As additional information i have only 1 phone socket (the master) and no extensions, nothing has been changed in the set-up and all has been fine for years.
thanks -
Over the past few weeks I've seen a drop off in the Sync speed of my broadband and the Noise margin increase from 6dB to 8.5 dB.
I was connecting at 6Mbps but now it has dropped to 4.5Mbps - is there anything that I can do to get it back to what it was?
Everything has been fine with the connection itself - it has been rock solid in that it hasn't been disconnecting.
Line state:
Connected
Connection time:
0 days, 00:02:28
Downstream:
4.594 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
8.5 dB / 22.0 dB
Line attenuation (Down/Up):
45.8 dB / 23.5 dB
Output power (Down/Up):
19.8 dBm / 12.6 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
0 / 1Looks like your target margin has moved from 6db to 9db, this is the values that equates to the initial noise margin needed for a stable sync.
You need to contact the mods on this site (click on one of their profiles for the link to them) and ask to have the targer margin reduced.
They may want to see a period of stable connection first but it is worth contacting them now since it takes them 3 days to reply normally.
A 9db target margin should give more line stability so unless you know what the problem was that caused it to increase (normally a series of resyncs, the default being 10 in 60 minutes) then you may want to check for a line problem first since otherwise if it is set to 6 it may go back to 9 again because of an underlying issue.
If my post was helpful then please click on the Ratings star on the left-hand side If the the reply answers your question fully then please select ’Mark as Accepted Solution’ -
Hi and help me please.
Two days ago the broadband became so slow is was impossible to even load an Internet page.
I rang the bt help desk yesterday and after replacing an adsl filter and moving the hub to the main phone line in I seemed to have my usual connection back.
I have come to use the Internet again today and the speeds have dropped massively again. And is becoming very intermittent with its speeds mostly being under .5mb/s.
ranging from .019 to 17.8mb/s download speeds, the upload speeds have been fairly constant at 0.8 - 0.95mb/sFinally
FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
137 Kbps
0 Kbps
21000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 137 Kbps
For your connection, the acceptable range of speeds is 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :21185 Kbps(DOWN-STREAM), 1148 Kbps(UP-STREAM)
IP Profile for your line is - 18691 Kbps
2. Upstream Test: -provides background information.
Upload Speed
901 Kbps
0 Kbps
1148 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 901 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1148 Kbps
Maybe you are looking for
-
Yours sincerely! I just bought a Sony DCR-SD1000 camera only when installing the cd drivers not supported by the operating system Machintosh. I've contacted the seller said the store did not provide for the apple os. How can I move all the files on t
-
One day, just randomly my laptop stopped letting me create new folders. when i right click and go to "new" the option is simply not there, and when i open windows explorer and click new folder, nothing happens. I have to copy a folder, delete its con
-
Hi gurus, Iam working on IDES ECC 6.0. when iam using a make to order material in sales order and when iam saving sales order it is not allowing me to save and message says, OPEN_FORM IS MISSING and throwing me out without saving sales order. But whe
-
Connect g4 powerbook to g5 power mac
I'm trying to connect my g4 powerbook on panther to my new g5 nothing happens it keeps telling me ethernet has failed no cable connected I bought a crossover cable. What I want to do is connect my g5 so I can use the internet connection on my g4 whic
-
Hello, does anyone know how to configure two drives using Vista's Dynamic disk? Or, a third party software that is capable of creating a RAID array in Vista utilizing boot camp? Goal: drive 1 mac; drive 2 vista w/ drive 3&4 as a RAID 0. I always get