Drop in speed after bad weather

I've been with bt for Internet for over 10 year last week we had a storm,since my connection has been very slow,phoned bt a few time which was a waste of my life tbh. Even there tech line said it a problem with my PC. Which I took to my mothers house and i get no problem geting a good speed there.
was geting around 3mg download but know it drop too .47mg its so slow watching a you tube video is unwatchable
heres my hub info
Help
DSL Connection
Link Information
Uptime:
0 days, 22:20:47
Modulation:
G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]:
448 / 3,776
Data Transferred (Sent/Received) [MB/MB]:
80.06 / 613.37
Output Power (Up/Down) [dBm]:
11.5 / 18.5
Line Attenuation (Up/Down) [dB]:
31.0 / 52.0
SN Margin (Up/Down) [dB]:
21.0 / 7.0
Vendor ID (Local/Remote):
TMMB / ALCB
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
2 / 0
FEC Errors (Up/Down):
0 / 10,739,708
CRC Errors (Up/Down):
0 / 481
HEC Errors (Up/Down):
0 / 419
Line Profile:
Interleaved
theres only 22 hours on uptime due to help line telling me to reset it.
speed test
FAQ
<script type="text/javascript">// paintProgressAndMessageOnBar(100,"The test has successfully completed"); // </script> Test1 comprises of Best Effort Test: -provides background information.
Download Speed
428 Kbps
0 Kbps
500 Kbps
Max Achievable Speed
Download speedachieved during the test was - 428 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :3776 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
Please visit FAQ section if you are unable To understand the test results.

you still have a 3.7mb connection but your problem is your profile is low at 500 instead of the correct figure of 3000. this is causing a slow download speed.
it was probably cause by a few resets in a short space of time and the exchange dropped your speed with your profile dropping accordingly. your speed is back to normal but you need to stay connected 24/7 no resets for 3/5 days and your profile will come back to normal
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

Quite a large speed drop since bad weather!

Hello Forum peeps!
Since installing infinity in April weve een pretty much constatly getting 38bg speeds, 1.5mb upload, were on the 40mb/2mb (although been emailed several times to be told we should now be able to get 9mb up), hadthe early issue of hub not waking up after a long period asleep, but otherwise rock solid.
That is, up until the recent bad weather (not the snow as we got an inch tops for 6 hours!!!!) our speeds dropped right down to 1mg! i'm unable to run the full dianostic test on bt wholesale as it Wont display the results page! Keep getting Unable to display webpage message and on refresh it resorts to the start, and then after a 3 locks you out for an hour, ive done the basic BT test which have links to sreengrab results below, and also frequent speedtet.net checks which vary from 1mg-12mg and wireless around 6mg (wreless usd to give 12-13mg on the netbook - no other way of testin as main pc died many moons ago! )
have reset both the router and hub several times alowing the router tocyce before turning the hub back on, but makes very little difference,
i havent rung india Yet, but am gettng to the stage where i ma have too!! thought i'd check with thos in the now first,
just got to the stage of fed up and annoyed now at being hardly able to watch youtube videos without buffering all the time!!!!
Screen grab first test
http://img.photobucket.com/albums/v668/pastycat/infinity_zps531b1159.jpg
Screen rab second test
http://img.photobucket.com/albums/v668/pastycat/infinity2_zps23ed8bc0.jpg
speedtest.net
http://www.speedtest.net/result/2478136671.png

I would advise contacting the moderators, they will take personal ownership over your case until it's resolved.
They normally take 3 working days to reply, you can contact them here.
You may wish to try and get some help on there twitter and will get a faster response! You can view their twitter page here!
If this helped you please click the Star beside my name.
If this answered your question please click "Mark as Accepted Solution" below.

Bad weather no excuse.

Ok I can accept bad weather as an excuse for no freeview channels all weekend,but no BBC Iplayer on high speed BT Infinity,
sorry you must be havin a laugh.
Im in Belfast N.Ireland and cant even watch normal channels.
Worry is when Infinity moves to streaming only we are in trouble.

Hi Bazz02,
Thanks for the post. Sorry to hear that you are having problems with your BT Vision service. Have you reported this to BT? I presume you have been told its due to the weather?
I would be happy to look into this, I know you guys in Belfast have been hit quite badly with the snow so let me see what I can do. We have been very lucky down here in Enniskillen, we haven't had a pick of snow.
Please drop me an email via the 'Contact Us' link in my profile. (click on my name and you will find the link under the "about me" section). Include your BT account details and the link to this thread.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Slow Broadband speed after a spate of faults

Hi all,
have read many messages on here over the last few weeks and gained a lot of useful info, thanks.
My own issue started a couple months ago with a line fault which led to very poor phone and non-existant broadband, this was repaired within a few days by BT, at the same time the engineer who was very good tested the internal wiring and disconnected some very poor extensions for outside bells etc.
After he left we continued having problems and identified the problem as a faulty ADSL filter, STILL had issues with the router locking up and running extremely slowly every few hours, so router was replaced.
Now all is fine and have been connected for 3 days with no issues other then speed.
Here are the stats:
Down Speed : 2269kBps
Up Speed : 1023kBps
Attenuation (Down/Up) 38/10.5 dB
SNR Margin (down/Up) 19/4 dB
Router is now a netgear DG834v3 with dgteam firmware, connected via adsl 2+
I have phoned bt customer support and they claim to know nothing about why the speed is so low and say that it is good for my line, however I used to get 6Mb+ before the 'troubles'
Any help much appreciated,
Cheers,
Olly
Solved!
Go to Solution.

Hi john, thanks for advice, here are my stats.
I no longer have any extensions, and the router has been connected to the test socket for 3 days, through an asdl filter with a walkabout phone.
AR7 DSL Modem Statistics: -------------------------------- [DSL Modem Stats] US Connection Rate: 1002 DS Connection Rate: 2269 DS Line Attenuation: 38 DS Margin: 20 US Line Attenuation: 21 US Margin: 6 US Payload : 2108690496 DS Payload: 2333705712 US Superframe Cnt : 15116685 DS Superframe Cnt: 15116686 US Transmit Power : 0 DS Transmit Power: 0 LOS errors: 0 SEF errors: 0 Errored Seconds: 6 Severely Err Secs: 1 Frame mode: 0 Max Frame mode: 0 Trained Path: 1 US Peak Cell Rate: 2363 Trained Mode: 8 Selected Mode: 1 ATUC Vendor Code: 4946544E ATUC Revision: 2 Hybrid Selected: 3 Trellis: 1 Showtime Count: 4 DS Max Attainable Bit Rate: 7492 kbps BitSwap: 1 US Max Attainable Bit Rate: 1004000 bps Annex: AnxA psd_mask_qualifier: 0x0000 Power Management Status: L0 DS HLINSC: 0 US ACTPSD: -345 DS ACTPSD: -366 Total init. errors: 4 Total init. timeouts: 0 Showtime init. errors: 0 Showtime init. timeouts: 0 Last showtime init. errors: 1 Last showtime init. timeouts: 0 ATUC ghsVid: b5 00 49 46 54 4e 71 be T1413Vid: 00 00 T1413Rev: 00 VendorRev: 00 ATUR ghsVid: b5 00 54 53 54 43 00 00 T1413Vid: 00 00 T1413Rev: 00 VendorRev: 00
[Upstream (TX) Interleave path] CRC: 0 FEC: 0 NCD: 0 LCD: 0 HEC: 0
[Downstream (RX) Interleave path] CRC: 5 FEC: 2459 NCD: 0 LCD: 0 HEC: 0
[Upstream (TX) Fast path] CRC: 0 FEC: 0 NCD: 0 LCD: 0 HEC: 0
[Downstream (RX) Fast path] CRC: 0 FEC: 0 NCD: 0 LCD: 0 HEC: 0
[ATM Stats] [Upstream/TX] Good Cell Cnt: 43931052 Idle Cell Cnt: 563942044
Tx Packets Dropped Count: 0 Tx Bad Packets Count: 5293
[Downstream/RX)] Good Cell Cnt: 48618869 Idle Cell Cnt: 1326965118 Bad Hec Cell Cnt: 22 Overflow Dropped Cell Cnt: 0 Rx Packets Dropped Count: 0 Rx Bad Packets Count: 0
[SAR AAL5 Stats] Tx PDU's: 7164003 Rx PDU's: 8835823 Tx Total Bytes: 3316898468 Rx Total Bytes: 1900473039 Tx Total Error Counts: 0 Rx Total Error Counts: 3
[OAM Stats] Near End F5 Loop Back Count: 0 Near End F4 Loop Back Count: 0 Far End F5 Loop Back Count: 0 Far End F4 Loop Back Count: 0 SAR OAM Ping Response Drop Count=0
And here is todays speedtester result.
FAQ
1. Best Effort Test: -provides background information.
Download Speed
1.84 Mbps
0 Mbps
2 Mbps Max Achievable Speed
Download speedachieved during the test was - 1.84 Mbps For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps. IP Profile for your line is - 2 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.87 Mbps
0 Mbps
0.83 Mbps Max Achievable Speed
Upload speed achieved during the test was - 0.87Mbps Additional Information: Upstream Rate IP profile on your line is - 0.83 Mbps
I hope these results are o.k. being that they have been connected for 3 days, but I am trying not to disconnect for 5 days or more.
Just one more thing, the SNR is 20db in the day dropping to 15db at night, it is a long overhead overhead supplying the property (1 mile +).
Thanks,
Olly

DISH Connection Bad Weather

A SUBSCRIPTION?? I live 5 miles down a dirt road in the gorgeous country. We use a dish for internet connection, which is unreliable in bad weather. What lunatic thought up a subscription to the cloud as a means of selling Adobe products? If we get bad weather we lose our connection and it is unreliable. What happens if I am working on a project and lose my connection? What if I chose NOT to pay for internet service if times get tough? More people are moving to cell phones instead of land lines, so again, that's not going to help my ability to edit photos, print and sell them. I came here today to find out what is new with Adobe for 2014, ready to buy myself a nice Christmas upgrade, but NO THANKS.

Hi Bazz02,
Thanks for the post. Sorry to hear that you are having problems with your BT Vision service. Have you reported this to BT? I presume you have been told its due to the weather?
I would be happy to look into this, I know you guys in Belfast have been hit quite badly with the snow so let me see what I can do. We have been very lucky down here in Enniskillen, we haven't had a pick of snow.
Please drop me an email via the 'Contact Us' link in my profile. (click on my name and you will find the link under the "about me" section). Include your BT account details and the link to this thread.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Drop in Speeds

Hello again.
Some of you may remember me from previous similar problems. I have bought this problem up with BTCare but they seem to be very busy and have yet had time to respond to my email.
Yesterday I was using my iPad when my connection dropped. I could not connect to anything via WiFi and don't have access to a wired connection. I restarted my Hub 2.0 (using the button on the side) which normally fixes the minor problem but this time my speeds dropped considerably. They went from a stable 5.5 down/0.7 up to a measly 0.01 down/0.1 up. This problem continued throughout yesterday until 4pm when I got an email from BT saying they changed my wireless channel, I then couldn't even connect to the hub despite all the lights being steady blue. I tried resetting the hub, still nothing. I managed to connect this morning for 20 minutes before it cut out again, just in time to reply to the email explaining the extra issues. This time restarting the hub gave me a connection but it's still rather slow.
Line state Connected
Connection time 0 days, 3:38:39
Downstream 7,719 Kbps
Upstream 882 Kbps
ADSL settingsVPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.5
Latency type Interleaved
Noise margin (Down/Up) 2.9 dB / 5.0 dB
Line attenuation (Down/Up) 44.5 dB / 24.2 dB
Output power (Down/Up) 20.5 dBm / 12.4 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 335588 / 15
CRC Errors (Down/Up) 51 / N/A
HEC Errors (Down/Up) N/A / 120845
Error Seconds (Local) 18
04/12/12 [13:08]
I did the line noise test and there wasn't anything significant, maybe a very slight humming noise which only just audible.
I can test the connection via the test socket later if it is needed, if anyone can pass on the link to the page which shows you how to do so.
The people I have contacted seem to think it's a problem with the wireless but I'm not sure how I am supposed to fix this. There's no change to the surroundings, nothing that would cause this much of a drop in speeds from interference anyway. I've checked the wiring from the hub to the socket, reconnected it all after blowing off any dust. I will check to see if I have a spare filter lying around too in case that is the problem. Other than that, is there anything that springs to anyones mind?
Any chance of the hub being at fault?

Sorry, my connection dropped after my last post. It's not a problem with connecting to my iPad, I get these speeds on my PC too. It is connecting to my hub, not the other BT connections.
When it dropped yesterday, still connected to the test socket, it jut said unable to connect even after restarting. I'm connected this morning but still with low speed. I have changed the wireless channel, so has BT at their end. No changes.
I asked the yesterday what was happening as they said they'd contact me. They just said they were still looking into it.
Not sure if the filter is a problem so I'll try a new one later but other than that, I'm stumped at what else I can do my end to fix this.
i don't know if this is significant, but when the connection drops, I can't even connect to either BT WiFi either. I just read somewhere that said you should be ale to do so if your line is down.
i have a list of speed tests conducted randomly over the past few days. Sorry for the large picture, I cant make is smaller crom my ipad. These speed match those gained on my PC despite this being taken from my iPad. For some reason, a had a few seconds where the speed went up to its usual Number.

Extremely slow wifi speeds after Yosemite install

I "upgraded" to Yosemite and now my wifi speeds on this machine (iMAC) are extremely slow, like crawling. Was fine this morning before update. All other devices in the house (iphones, ipad, macbook pro) are all running normal fast speeds. Does anyone know if there is a fix for this? Missing Mavericks already.

I saw a big (huge) change in wifi speeds after Yosemite upgrade, it was more noticeable the farther away from the router I was. I moved closer to the Router and speed was back to normal.
You can check your connection by pressing at the same time alt(option) and the wifi icon (at top of menu bar), a drop down list will show the connection's stats, look for TX Rate towards the bottom. After upgrade my TX Rate dropped to 5 Mbps! I moved closer to the Router, and TX Rate improved to 146 Mbps, Safari was browsing at normal speeds again.
I read other discussions, found a suggestion to rename my location, in System Preferences - Network - WiFi, at top of panel Location, mine was named Automatic (the default). As suggested, I clicked on the arrows, selected edit, and renamed the location, name it anything you like... I restarted the computer, and luckily enough my TX Rate at the farthest location from Router improved from 5Mbps to 39 Mbps. Still slower than before, never saw it below 80's. Don't know if the restart or the change of location name did the trick, maybe it was that Yosemite needed time to adjust to its new environment, regardless, there was some improvement.
I think there is an issue with Yosemite and WiFi that causes the TX Rate to drop more than with Mavericks as the distance from Router increases. Does not sound logical, but that is what the connection stats are saying!

Drastic drop in speed - BT Infinity 2

For 10 day now, I have experienced a drastic drop in speed on all devices - two Macbook Pro laptops and two android phones.
I have run speed tests and availability tests whilst connected to the Home Hub 3 by ethernet, but have not rebooted any equipment as other threads on these boards indicate that this is likely to make things worse. Page load/refresh takes ages or hangs and streaming video, even short low-res youtubes either won't load or are choppy.
Speed tests have varied between 18Mbps and 38 Mbps download speed and 2.5 to 8.5 Mbps Upload speed.
Test results as follows - can anyone shed any light on this? I emailed BT 36 hours ago and have recieved no response and past experience tells me I will get a scripted call from someone with no technical knowledge anyway
Any help is gratefully appreciated

Good morning Dax1 and welcome to the forum.......
Can you carry out the "quiet line" test ? Using a corded phone plugged into the test socket on the master socket, dial 17070 and choose option 2. There should be no crackles, popping, buzzing, etc, in fact, it should be quiet........
Can you post the stats from your homehub ?
If you found this post helpful, then please click the star on the left, after all, I'm only trying to help........

Sudden huge drop in speed

Yesterday I had infinity installed and after the engineer left I did a speed test that showed my download speed to be 37Mb+ with and upload speed of 1.8Mb after sorting out the vision box which I had to disconnect all the power to the PC and BT routers I did a speedtest and find that the speed has dropped from 37Mb+ down to 1.62Mb with 0.51Mb upload I know there are variations in the speed especially during the first 10 days but I certainly didn't expect to drop the download speed by 95%
Are drops in speed like this normal or what?

Hi wildthing666,
Sorry to hear of the problems you've been having. If you are still having the same issues, please post up a bit more information on your setup (i.e. how many computers you have and how they are connected to your Homehub etc.) along with the results from a test at www.speedtester.bt.com and we might be able to identify what the problem is.
Cheers
Dean
BTCare Community Mod
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

E31 - Front FAN at full speed after bios update !!

Hello,
we have a Thinkstation E31 (2555-22G), and today after the Bios update with the Lenovo system update tool the front Fan (near the SATA connectors) is at full speed constantly. it is just impossible to stay in front of this computer because of the noise, i had to disconnect the fan.
I tried to flash to an older version available on the site but it doesn't change anything.
I tried to reset the BIOS to default, and also removed the battery from the motherboard.
I found in a faq but for another model to remove the power cable and press the start button during 10 seconds.
I didn't find something working, there is no fan control setting in the bios, or it is well hidden...
What can i do ??
Thanks for your help.

The beeps you're hearing are part of the CMOS clear process, so they are normal. Once you hear the beeps, you should be OK to shut it down again.
I'm not necessarily convinced a bad fan is the cause of the issue if you truly only experienced the higher fan speed after a BIOS update. But I also don't want to work on the same issue from two angles/paths at the same time....so I'm going to say let's wait and see what happens with the service route first and go from there.
If you happen to try it again or see the message again...I'm curious what error codes you're seeing after the system starts and you get the two POST beeps. A message about corrupted settings sounds like it could be important A picture might be helpful here if you can capture one.

My i Phone drops WiFi connection after just a few minutes and wont reconnect unless I reset the network settings and reboot the phone?

My i Phone 4s has suddenly started to drop wifi connection after nealy months of near perfect connections?
To restore a wifi connection I have to reset the network settings and restart the phone, this only fixes the issues for around 2-3 mins?
Other quick fixes like switching wifi on and off/ switching to airoplane mode for a few secconds have no impact.
This is really annoying as I am using my data allowence very quickly, and as the phone is continually searching for a wifi connection the battery time has reduced dramatically.
I just wondered if any one else has the same issue, and any suggestions as to how I can fix this.
Thanks in Advance

Reboot.
Restore (from backup)
Restore (as new)
Test after each step. If one of them doesn't fix the problem, make an appointment at the genius bar.

IS THERE ANY SIMPLE WAY TO RETURN SPEED PERFORMANCE TO FACTORY SPEED AFTER ABOUT 3 YEARS OF RELATIVELY STANDARD USE?

Everyone is often so quick to bash all these 'cleaning' utilities but rarely give any solutions.
There's a lot of critiques and endless lists of what NOT to do to avoid performance problems.
My Powerbook is 3 years old. It runs like molasses... SLOW.
I'm not a computer geek, but I'm smart and understand quite a bit more than a newbie.
Do I need a degree in computer engineering to fix/speed up my mac?
Yes, I know, the cleaning utilities suck. But is it really true of all of them?
I'm not totally convinced because there seems to be such a huge market for them.
Sure, there's a huge market for bottled water too, so maybe they are just useless/marketing crap, but I really want to return to my original speed performance quickly and can't seem to find out if it's possible with a utility.
I'm not willing to sit down for 3 hours and study line by line b.s. about how to fix it.
I have no problem if it's not fixable. I've always assumed operating systems outgrow their hardware's capacity to keep up, and sell my old one for a new one, no prob.
I don't care, really, but again, I'm curious if there is any quick, easy, user-friendly utility or method that I can use to return the speed performance I had as recently as a year ago? (I'd be satisfied with that).
Anyone willing to bite on that? Anyone willing to not critique, complain, tell me what NOT to do and actually know a solution?
IS THERE ANY SIMPLE WAY TO RETURN SPEED PERFORMANCE BACK TO (OR CLOSE TO) ORIGINAL FACTORY SPEED AFTER ABOUT 3 YEARS OF RELATIVELY STANDARD USE?
The only thing I may have done outside of the norm was some video editing, but very little.

Look for solutions here:
https://discussions.apple.com/docs/DOC-3521
https://discussions.apple.com/docs/DOC-3353
Ciao.

Broadband speed after phoneline fault fixed.

How long does it take for broadband to get back up to speed after a phoneline fault has been resolved?
Our phone fault has just been fixed after being out for more than a week. The broadband remained connected but cripplingly slow. Now the phone is back the bb is slightly better but nothing like it's old speed.
I appreciate that it may take a while but any idea how long?
Thanks.

please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Post Moved Slow-speeds-after-6-months

M oved to Infinity board http://community.bt.com/t5/BT-Infinity/Slow-speeds-after-6-months/td-p/767428
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Hi Ryant, the test test says i should contact my isp, so i`ll give BT a ring. Cheers.

Ending drop cap styling after a paragraph return

I’m working back in the dark ages of CS4 and I’m having an issue with drop caps and my workflow in the office. I have a drop-cap applied to the first paragraph via the Paragraph Style and I have apply next style active. When editors go into the text box and add a new paragraph, mid way through the existing first paragraph, the newly created paragraph had the drop cap applied. How do I get InDesign to deactivate the drop cap command after the first word or first sentence so this will not happen.

You'll just have to apply a new paragraph style to the new paragraph.
The Next Style doesn't apply here, because there's text after the cursor
where you split the paragraph.
So just apply a new paragraph style that doesn't have a drop cap --
verty quick if you use a keyboard shortcut for it.

Drop in speed after bad weather

Similar Messages

Maybe you are looking for