Drop in speed for no reason!

Hi, Im new to the forums go easy on me lol,
Having a problems with infinity at the moment with the speed of the internet. Ive lost just over 30meg download speed from around 52 to 20 and its been like this for about 4 days now. i have tried resetting hub and open reach modem and it does nothing. Ive been intouch with bt which said they will look into it registered a fault but have not been back intouch. we.ve had no power cuts or anything like that so i cant understand why it would do this its been pretty good up until now. Could someone help me with this as i dont want to get back on the phone for them to tell me the same thing as they do everytime i ring them.
Many Thanks
Andy

Welcome to the forum.
Do not keep re-setting the modem, as it is seen by the Dynamic Line Management (DLM) system as a drop in connection.  This means it thinks the line is not stable, and so drops your speed.
You can reset the hub (the black one) every day, but please don't re-set the white modem.
Hopefully, your speed will then start to increase, but it could take a few weeks.
Good luck!
Rich
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