Drop in Upload Speed

I am on the 35/35 plan, and used to get 42/41 consistently...of late, its been 42/25-30, or even as low as 15...something is going on with Verizon, anyone aware of anything?

Seems Verizon has chopped our upload speed in half, without messing with the download! I saw a Verizon truck and asked the installer, and he said its in the head end somewhere, the only way to get their attention is to call them..Like you, no changes on my end, but a solid 40 upload has dropped to 20-30 at best and quite variable..Good thing I have the 35/35, to take into account the slowdown...

Similar Messages

  • Download and Upload speeds have been dropping sinc...

    I have recently been having seriously problems with my connection, every day the router appears to reset/crash, sometimes once and sometimes more than several times a day.
    This was the speed I was getting in December, everything was fine.
    Now this is the speed that I am getting.
    I'm not sure how this is happening but I have been able to confirm that it isn't an issue within my household, there is only have one master socket which the router is connected to along with a wireless phone thats connected to it.
    This is what the results that I got from the router.
    Line state
    Connected
    Connection time
    0 days, 0:18:57
    Downstream
    2,016 Kbps
    Upstream
    256 Kbps
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.1
    Latency type
    Interleaved
    Noise margin (Down/Up)
    15.5 dB / 6.0 dB
    Line attenuation (Down/Up)
    56.0 dB / 31.5 dB
    Output power (Down/Up)
    17.0 dBm / 11.8 dBm
    Loss of Framing (Local)
    0
    Loss of Signal (Local)
    0
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    15 / 0
    CRC Errors (Down/Up)
    0 / 2147480000
    HEC Errors (Down/Up)
    nil / 0
    Error Seconds (Local)
    0
    And this is the test that I took on the bt speedtester.
    1. Best Effort Test:  -provides background information.
    Download Speed
    1303 Kbps
    0 Kbps
    2000 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 1303 Kbps
     For your connection, the acceptable range of speedsis 800-2000 Kbps.
     Additional Information:
     Your DSL Connection Rate :2080 Kbps(DOWN-STREAM), 320 Kbps(UP-STREAM)
     IP Profile for your line is - 1500 Kbps
    The throughput of Best Efforts (BE) classes achieved during the test is - 13.18:22.06:64.83 (SBE : NBE : PBE)
    These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
    The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
    2. Upstream Test:  -provides background information.
    Upload Speed
    240 Kbps
    0 Kbps
    320 Kbps
    Max Achievable Speed
    >Upload speed achieved during the test was - 240 Kbps
     Additional Information:
     Upstream Rate IP profile on your line is - 320 Kbps
    I'd like to know if a conclusion could be brought to why my connection has been falling since December. Could it of had been a line switch? Because my connection was fine up until the start of this year.

    Hi lionheart1066
    I see Imjolly was giving you a hand with this on another thread.
    We still need to try and get you connected via the test socket to rule out external wiring and possible swap over micro-filters too.
    I note you mentioned you have an I-plate.  Take this off, as it could be faulty, as you will then see the test socket.  If possible connect up via Ethernet and leave for a day or two and see if this stops the drops. 
    Its also important to look out for other sources of interference.  You can see a list of common offenders on this link.
    If you have tried this out and are still having problems drop me in an email please with your BT account and telephone number along with a link back to this thread.
    Just send using the contact us form in my profile under the 'about me' section and mark FAO Craig please.
    Thx
    Craig
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
    td-p/30">Ratings star on the left-hand side of the post.
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  • Upload Speed Recently Dropped - BT SO very unhelpf...

    I have been with BT for as long as I can remember and never had any issues or problems with the connection.  As of 7th October my Upload speed dropped to less than half a Meg and has remained this low to this very day. My download speed is fine at about 38 Meg.  But I play alot of games and need the higher upload speed, I have spent countless phones calls to supposedly BT technians and Level 2 technicians and they all can not provide me with a solution, they silpy say thats not their problem.  I know there is nothing wrong at my end as i Have friends bring their laptops round etc and they experience the same low un-usable speeds.  I am now payign for something i cant use and so far have had no credible help, I am hoping someone on here can help as I really dotn know where to go from here.  I have read trhough otehr simliar posts and seems a 'line reset' has helped some people, when I have asked for this I have been told that does not exist on fibre optic, not sur ehow true this is ?? ANy more information needed pelase just ask, and i will provide I just want my connection back to how it was.
    Thanks

    From what you're describing connection-wise you have Infinity .... The DLM on Infinity is bi-directional as is ADSL2 ... and if you are suffering depleted upload speed something has happened on the upload path to clamp the MSAN down.
    Don't do anything until daylight hours tomorrow, then power down both the vdsl modem and hub, doesn't matter too much in which order. Leave them both powered down for maybe 30 minutes.
    During that period, unplug carefully your cables and check them out, look for anything that is causing a poor connection.
    Also ... before you power back up, look at where your hub and modem are located, they don't want to be adjacent to any power supplies, transformers, monitors, magnetic coil speakers, radiators or anything that can induce impulse noise, and that includes phones and base-stations. Segregate power leads away from network cables.
    When you think you're in the clear, plug everything back in but in the powered down state ... when you have connected everything up, first power up the vdsl modem, and wait for it to initialise, once it comes up and stays up, then power up the hub and check out the connection.
    If nothing has changed, give it a few hours and check again, if nothing has happened after a full 72 hours the MSAN will need a reset on your connection via the moderators on this forum.
    See how you go.
    The reason the BT response is that they can't help, is because they supply a service to you as far as the NTE, and basically what happens after that is your responsibility. (impulse noise in your home etc.)

  • Upload speed has dropped from 12Mbps to 2 Mbps.

    I have a screenshot taken of my broadband speed the month I got Inifinity installed. At that point I was consistently getting 70Mbps down, 12Mbps up.
    No variables have changed at my end (that I can think of) but now my upload speed is barely 2Mbps. Whilst my download speed is also lower - I'm not as concerned about that for what I am needing it for.
    http://speedtest.btwholesale.com
    Shows 57.76 down
    2.06 up
    Ping 42.63
    I have tried resetting the modem and home hub, a different router - I've compared LAN and WLAN (on both 2.4 and 5Ghz frequencies), used a pc, used a MAC, tried at different times of day but for reasons unknown the upload speed has taken a really noticeable dive in performance.
    I have phoned BT tech support - they advised 'upload speeds aren't gauranteed for residential customers'. They don't appear to agree that a drop in upload of 80%+ is fault related. I can see myself having another go at speaking to them - but before I do :
    Can anyone suggest how I can progress this to get my upload speeds nearer where they were? Or steps to try to isolate where the issue is? Could noise on the line affect upload more than download speeds?
    Solved!
    Go to Solution.

    Good luck.  A few suggestions below, but I am afraid I don't think they will help.  Might be worth contacting the mods at: http://bt.custhelp.com/app/contact_email/c/4951 .  But be aware they take 3 working days to reply: sometimes more if busy; but they have a good record of getting things solved once they are on the case. 
    ~~~
    Check the upload profile from the wholesale speedtest.  It is almost always 20Mbps for an Infinity2 connection, but something could have gone wrong there.
    ~~~
    Try a different browser, browser with plugins turned off, firewall and antivrus (temporarily) off, and safe mode.  Probably won't make any difference, but still a fairly easy experiment.
    ~~~
    If you have an HG612 router, unlock it and monitor stats.  Or buy one on eBay and unlock it.  Keep modem resets down to an absolute minimum; no problem with HomeHub or other router resets.
    ~~~
    Try connecting a PC or Mac directly to the modem: a bit of a faffle I am afraid.
    - connect from the modem LAN1 (that is usually connected to the HomeHub/router), to the standard ethernet port on the PC/Mac (that is also usually connected to the router.)  So the HomeHub is out of the picture.
    - Make a pppoe connection.  On a PC it will be something like
    - 'network and Sharing Centre',
    - 'Set up a new connection',
    - 'Connect to the Internet, set up a broadband or dial-up connection'
    - 'Broadband PPPoE'
    - Then enter username '[email protected]' and password 'bt'.
    Detail may vary a little between different version of windows, and of course even more different on Mac or Linux.
    Repeat your speed tests and see how they go.
    That will help check out if the HomeHub is the problem.  Seems unlikely as your have already tried another router.

  • Upload speed has dropped dramaticly

    Long story short, i have had infinity for over 18 months and only been getting 23mb down and 10mb up, had an issue two weeks ago and an engineer was sent out,turns out we have had an issue in the cab since we have had infinity and he sorted it and i now get between 40mb and 45mb down and 9mb to 11mb up, for the past few days my upload speed has been all over the place, under 1mb and upto 3mb but no higher, would love some assistance as i do not want the hassle i had getting the last engineer to come out, many thanks.
    Tony.

    Hi Tony,
    Welcome and thanks for posting. Can you try running the speed test including the further diagnostics and post the results? Give us as much information as possible and I'm sure we'll be able to help.
    Cheers
    David
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • How to improve upload speeds with new Airport Extreme?

    Hi!
    Just plugged in a new Airport Extreme to replace a BT HomeHub 3.0.  The wi-fi download speeds have generally increased over a wider range in the house but the wi-fi upload speeds have dropped to under 1Mbps.
    Speeds to laptop linked via ethernet appear fine (both up & download).
    Initially thought that I may have messed-up the set-up but the fact that the wired connection works fine makes me think this is something to do with the Airport settings - a scary thought as I don't really know much about this stuff.
    As range was really the reason for getting the AP Extreme I'm contemplating plugging the HomeHub back in and just trying to use the AP to extend the old HHub system rather than setting up a new AP system...
    Any suggestions would be most gratefully received!
    Thanks

    ... just a quick note to say that the appears to be resolved after a long telephone call to apple service dept (very patient - very helpful).
    In my naivety I had attempted to revert back to using the homehub (3.0) router and connecting the APExtreme into one of the Ethernet LAN ports but this didn't work!  So called the apple helpline & we went back to basics until it worked.  One point to note that may help anyone finding themselves in a similar position...
    I had followed the instruction to reset the APEBS depressing the button first whilst powered then without power and during the unit being reconnected to power supply thinking tha this would do a full restore to factory defaults (effectively undoing all the messing- around I may have done flounderinng through the settings) but it was only when I was directed to do a full reset through the Airport Utility settings [Edit\Advanced\Restore Defaults] that this worked (for me).
    Download and upload speeds are now up to 93% of advertised speeds wired, & wireless with some fluctuations which appear to be network delivery related rather than anything to do with the APEBS.  It's working well with an APExpress which had been struggling (intermittentlyout of range) which is connected to stereo and Apple TV.
    By the way - thanks to other posts regarding importance of not connecting an audio out cable to phono sockets on the stereo (horrible sound quality) using a redundant CD channel it works great.
    All-in-all, very happy with it so far.

  • Download and upload speed issues

    Hi I am new to the forum and I am having problems with my broadband speed I get approx 6.8mb download speed but what appears to be happening is when I surf the net the speed is 6.8mb but the problem is when I download the speed drops to max 2mb can be as low as 0.6mb does anyone know why this would be happening, I have read on the forum that you should keep your home hub on 24/7 must admit haven't been doing this usually turn it off when no one is in the house. The other issue is my upload speed is poor only get approx 0.3mb when I was with O2 before I changed to bt in the summer I was getting 1mb upload any ideas how to improve this

    hi thanks for getting back in touch we have the old type of phone socket does not have a test socket
    speed test result: download speed 7.10mb upload 0.33mb ping latency 39.00 ms
    these are the speeds when i surf the issue is when i download the speed plummets to 2mb. and why is upload only 0.33mb when o2 on same line was 1mb
     1. Best Effort Test: -provides background information.
    Download  Speed
    7.1 Mbps
    0 Mbps
    7.15 Mbps
    Max Achievable Speed
     Download speedachieved during the test was - 7.1 Mbps
     For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
     IP Profile for your line is - 7.11 Mbps
    2. Upstream Test: -provides background information.
    Upload Speed
    0.33 Mbps
    0 Mbps
    0.45 Mbps
    Max Achievable Speed
    Upload speed achieved during the test was - 0.33Mbps
     Additional Information:
     Upstream Rate IP profile on your line is - 0.45 Mbps

  • Why is the upload speed for "downloadable product" so slow?

    Upload speeds are normal with other adobe services, but when it comes to uploading my product, the speed continually decreases to a crawl, making it impossible to get my product online. It starts slow: at about 20kB/s and then drops to 3kB/s!
    Any suggestions?
    Thanks.

    hi Sanjit,
    Using safari, only one one file was being uploaded, no other browsers or windows open. On a whim, decided to add " https:// " before the address after logging into BC... it made an improvement in the upload speed. Am now getting about 50-54kB/s. It's useable, but still slower than it should be.

  • Very Low Upload Speed

    I wonder if anyone can help, as the BT helpdesk have refused to acknowledge that I have a problem. My BT Infinity Download speed os very good, around 30 mbits/sec. My Upload speed is very very poor, if fluctuates between 0.3 and 0.5 mbits/sec. If I use wireshark to capture the packets used when the BT Wholesale test is running I can see that I have a high packet loss rate for outgoing packets. So something is wrong. I remotely control the PC in my office from my home PC and the performance of this is definitely a lot poorer than it was recently. Kids have also complained about Itunes and stuff. Loss of packets on the outgoing link will damage download performance as the TCP ACKs are not getting back to teh data sender. Any advice on howe I can get BT to accept I have some kind of fault and do something about it? Their recommendation was that I get Business Broadband!!!! 

    Hi coullyhomeip
    I am sorry you are having trouble with your broadband.  We can not guarantee upload but I will be happy to have a look at this for you and see what we can do.
    Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
    Thx
    Craig
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
    td-p/30">Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Dropping Wireless Connection & Speed Slowing Down

    Hi,
    Up until a week ago I had two BT lines, I will call them line 1 and line 2.  Line 1 (front room) was used purely for phone calls, and line 2 (middle room) had Broadband activated on it. When it came time to renew the yearly line rental I checked and had it confirmed by BT that the available Broadband speed was faster on line 1, so I decided to cancel line 2, and move my Home Hub 4 into room 1 having arranged to activate Broadband on what in theory should be a line that gives a better speed.
    My current problem is two-fold. Firstly I am not yet getting the line speed that I was expecting. I have spoken to the Technical Help Line, and understand that following the activation of Broadband on the line in Room 1 I should wait 10 days for the available speed to stabalise. Currently I am 7 days on from line activation.
    A few days ago I was getting download speeds around 2.70 Mbps, with upload speeds around 0.38 Mbps. The IP profile for the download speed at that time was set at 2.77 Mbps. The IP profile for the upload speed was set at 0.45 Mbps. Over the past week I have done numerous speed checks and found that the speed did vary, as might be expected, but was generally always around these figures. Because of the line check speeds I was given by BT's own staff I was expecting the available speed to get better, not slow down! I was originally advised to expect line speeds of between 3.5 Mbps - 5.5 Mbps.
    Over the last 24 - 36 hours the speed has slowed down, and a few minutes ago these are the figures I observed:
    Download speed achieved during the test was - 1.3 Mbps
     For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
     IP Profile for your line is - 1.33 Mbps
    Upload speed achieved during the test was - 0.34Mbps
    Additional Information:
    Upstream Rate IP profile on your line is - 0.45 Mbps
    Line speed then is one issue, but there is another.
    My second, presently very frustrating problem is that even though the Hub 4 is consistently powered, and maintains a steady Blue light showing that Broadband is available, my wireless connection that I receive from the Hub keeps dropping. I should add that the distance from the Hub 4 in Room 1 to where I work with my laptop in Room 2 is only about 15 - 20 feet. I used the old Hub 2 until a few weeks ago, and neither my daughter on her laptop, or myself, had any problems with 'dropping' the wireless signal, whichever room we were in, or even if we used our respective laptops elsewhere in the house. I was convinced enough by the publicity 'blurb' to believe that Hub 4 was more reliable, with fewer drop-outs. So far this has not proven to be the case.
    I know that I need to wait a few days more till the 10 days are up, but would really appreciate some kind soul commenting on the above. I have looked at the Logs, but without knowing what segment would be helpful in aiding a diagnosis of my two issues I didn't want to provide unnecessary information. So if any particular element of the Logs would be useful, please let me know.
    Yours in hope,
    Alan
    Solved!
    Go to Solution.

    Hello again,
    With your help I was able to locate the place to change the channel manually, which I did, thanks for that. It only resulted in a marginal improvement, but any improvement is good I guess.
    HH4 has now been showing a steady connection for three + days, so, as requested, here are the noise stats:
    16:14:16, 26 Nov.    ( 76.170000) DSL noise margin: 22.00 dB upstream, 12.20 dB downstream
    16:14:16, 26 Nov.    ( 76.080000) DSL line rate: 448 Kbps upstream, 3104 Kbps downstream
    I have done several speed tests and they all show broadly similar results, namely that my download speed is usually around 2.67, whereas my IP Profile is set at 2.74.
    I don't know whether this is worth mentioning but I only have an old style BT socket on my line, not one that has a test socket inside, so I can't do any of the tests using that facility.
    Although my broadband connection has been stable and active on the HH4, as far as using wireless to connect my laptop in another room I do still get several dropped connections each day.
    Even when I am connected to my HH4 by wireless, and my signal, as now, is only in the four bar bracket, by looking at the other Networks that are active in my street/area I can see, although it is rightly secured, that someone is using a HH3 and the signal on that is powerful enough to register a full five bar (excellent) strength on my laptop. How near or far away from me that user with a HH3 is I do not know, the point is however I can receive a more powerful and consistent signal from their Hub than my own. I must confess to being puzzled by that. What could be the reason?
    Is there any further help or guidance that you can give that might assist in raising my IP profile, in the hope that my speed might increase? Or do you have any further suggestions as to how I might reduce the noise on my line to a more acceptable amount, so that my signal might give me a better wireless connection?
    Thanks again for any advice or help you are able to give.
    Regards,
    Alan

  • Macbook upload speed suddenly slow see history

    Hey there,
    So my wife has the white Macbook from september 2008 and I have the Macbook Pro 15in from March 2009. We both share the same internet connection but after the upgrade to SL her upload speed has become painfully slow (see history) while mine is still the same speed.
    Date Download Speed Upload Speed
    Tuesday 00:55 984 kbps (123kB/s) 27 kbps (3.38kB/s) Share
    Tuesday 00:06 989 kbps (124kB/s) 19 kbps (2.38kB/s) Share
    Sep 4, 22:01 1059 kbps (132kB/s) 120 kbps (15kB/s) Share
    The september 4th speedtest was BEFORE the SL upgrade and the tuesday is AFTER the SL upgrade, but then again I upgraded my Macbook Pro to SL and there has been no drop in my upload speed.
    What to do? My wife is now using my Mac which is no good for any of us.
    Thanks
    Thomas

    Select each of the items shown in RED in Activity Monitor. Click on the Quit icon in AM's toolbar then click on the Force Quit button. You only need to do this if you are unable to quit the programs in the normal way - Make the program the frontmost application, then press COMMAND-Q.
    You also have two items in the /Library/StartupItems/ folder. They should not be there. You can remove them. HP should have updated software that replaces the older driver. I'm not sure about the TiVo item, but it should not be installed in that location.
    You should check the Classroom Enrichment application for compatibility with Yosemite: See App Compatibility Table - RoaringApps.
    As for your backup needs I would suggest this:
    Repartition the Seagate backup drive. This removes all the Seagate software. If you want more control over your backups than provided by Time Machine see the following options:
    Suggested Backup Software
      1. Carbon Copy Cloner
      2. Get Backup
      3. Deja Vu
      4. SuperDuper!
      5. Synk Pro
      6. Tri-Backup
    Others may be found at MacUpdate.
    Visit The XLab FAQs and read the FAQ on backup and restore.  Also read How to Back Up and Restore Your Files. You can download free trial versions of all six so you can try them out and decide on the one you prefer before paying for it. I am a big fan of Carbon Copy Cloner, but that does not mean it's your best choice.
    Now given all the above consider that you can always use Time Machine. But until you get your computer straightened out I would refrain from making a backup. There's no point in restoring a malfunctioning backup made of a malfunctioning computer.

  • Ichat file upload speeds really slow

    i am having issues with ichat file upload speeds.
    I'm sending a 1.5MB file and it's took 6+ minutes - one time it took 12 minutes!
    The same file sent back to me only took 40 seconds.
    The strange thing is it took 15 seconds to email the file, and 7 seconds to send the same file through Skype.
    There seems to be some issue with ichat. I've cost moved offices and when I was working from home it was not an issue.
    Any ideas?
    Thanks.

    Hi,
    Welcome to the    Discussions
    Are you dropping the file on the Buddy in the Buddy List ? (Peer-to-Peer)
    If you are sending in a Text Chat the Chat has to Change to a Direct IM first which is Peer-to-Peer.
    If you don't have the port open for the Direct IM iChat may try to route it through the AIM servers which will be longer. (normally it fails)
    9:43 PM Wednesday; November 10, 2010
    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

  • Extreme slow upload speed in Dallas area

    Hello
    Something happened to my upload speed last Thursday, it has dropped considerably connecting to most servers making many sites very sluggish. I have the hardest time just attaching a file in Gmail and the gmail chat keeps saying 'unable to connect'. Using FTP for my work is almost impossible. It's takes me 5-10 tries to upload a file that's not even 50KB.
    I've called Verizon tech support and went through different diagnostics and then they sent a new router, which still didn't help. Here's what I concluded so far:
    It's not the router
    It's not the computer since it happens on every machine
    It's not the wiring since I can get good speed test connecting to some servers.
    It's not the servers that i'm connecting to; everything works when i'm at work or on the phone.
    I have 15/5, I've attached some speed test results.
    Verizon's own speed test page even timed our during upload, which was stuck under 0.5 when it was about to finish.
    Anyone else experiencing this? Verizon say my issue is currently with the engineers, but I have no idea how long that wait to be.
    Thank you

    Is there any Verizon representative that can escalate my issue?
    Basically a tech came last Saturday and wasn't able to figure out what was wrong and left and closed my ticket. Whenever I call back now they're just telling me it's my computer, which is completely FALSE. All my 5-6 computer just doesn't happen to have slow upload speed of the sudden and require modification to RWin buffer as the suggested by the on-site tech. Verizon phone support bluntly told me they can't do anything further and would charge me for coming out again to replicate my issue.
    Things the tech have already tried:
    -Run Fios Optimizer multiple times on multiple computers.
    -Replaced router
    -Replaced ONT
    -Rebooted PON card
    Upload speed still sporadic, works perfect on some speedtests, but it's less than 0.5MB on many servers including Verizon's very own local speedtest. Gmail and any google site request is constantly slow. This site is slow and often times out. FTP to my own site is almost impossible if I want to upload a file that's bigger than 100kb. 
    I'm extremely frustrated.... There are reports of same exact issues in other thread, one seems to be fixed. Is there any way Verizon can look at that and apply it here?
    http://forums.verizon.com/t5/FiOS-Internet/Slow-upload-and-tired-of-techs-closing-tickets/td-p/62221...
    http://forums.verizon.com/t5/FiOS-Internet/Slow-upload-speed-on-evenings-for-almost-2-months-now-on-...
    Problem was fixed for Headhunter6
    http://forums.verizon.com/t5/FiOS-Internet/Unusable-upload-speed-at-night-and-during-weekend/td-p/62...
    http://forums.verizon.com/t5/FiOS-Internet/extreme-slow-upload-speed-in-Dallas-area/td-p/619117
    Is it because I'm using a community account on this forum so I'm being ignored?
    I've tried to sign up using my residential account, but got this yellow error page.

  • Diabolical upload speed/customer service issues

    Before Xmas I decided to switch to BT from Sky as I was hopeful that I would soon be able to get BT Infinity as my exchange (Radlett) was enabled last year. However the next day I phoned back as I had forgotten to check that the service included a static IP address. I was informed that BT do not offer static IP's to residential customers so I was given the option to cancel the switch and stay with BT. I confirmed that I wished to cancel the order and the operator told me that I did not need to take any further action.
    On 13th January I received a BT Hub 4 and a text message saying that my BT broadband/phone had been activated! I called customer services and they confirmed that the cancellation request had not been implemented and apologised. They suggested that I use the BT service until I could switch back to Sky. However the speed that I have had with BT has been terrible. I have made numerous calls to report the problem and received conflicting information. I have been promised call backs that never happen. I have been given a "priority" SMS number to request a call back within 1 hour that never happens.
    The problem I am having is that the ADSL service randomly drops out altogether (red light on Hub) but the whole time I have very very slow upload speeds. These range from 0.01mb to 0.03mb. This is completely unusable.
    I have had numerous line tests and speedtests. The line tests results have come back with different results. Finally they accepted there was a fault and an engineer visited on 20/1/15. He found a faulty cable outside the property which he repaired and said that everything was now fine. However whilst the drop outs have been less frequent and the upload speed is consistently above 10mb, the download speed is still 0.01mb to 0.03mb.
    The overseas call centre operators keep reading a scripted blurb about how BT do not give any upload speed guarantees. However when I reported the fault was still there on the evening of the engineer visit I was told that this would be because the line will take 24 hours to settle down and he guaranteed me that I would see a considerable improvement in upload the following day.
    My upload speed with Sky was always above 1mb.
    Help!
    Regards
    Justin

    Hi Welcome to the community forums
    Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
    once you have posted the information asked for then the community members can help you more
    if using a hub 4 locate these lines located in the hub logs
    Lines should look like this
    19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
    19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream
    Thank You
    This is a customer to customer self help forum the only BT presence here are the forum moderators
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • V Slow upload speed

    Hi,
    My upload speed is terrible and has been for the last few weeks. Previously, it was on the 1 meg mark and now the best I can get is 440 kbps but generally around 200kbps and currently 139 kbps..
    Have tried all the usual things:-
    1. India help
    2. Master socket
    3.Filters
    No change to electricals in house. Download speed remains good and is apparently unnaffected. Lots of uncommanded router reboots.
    Stats as follows:-
    Line state
    Connected
    Connection time
    0 days, 6:08:04
    Downstream
    5,287 Kbps
    Upstream
    139 Kbps
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.5
    Latency type
    Interleaved
    Noise margin (Down/Up)
    5.9 dB / 11.0 dB
    Line attenuation (Down/Up)
    51.5 dB / 27.7 dB
    Output power (Down/Up)
    0.0 dBm / 12.2 dBm
    Loss of Framing (Local)
    167
    Loss of Signal (Local)
    41
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    1064044 / 4294967210
    CRC Errors (Down/Up)
    2514 / N/A
    HEC Errors (Down/Up)
    N/A / 0
    Error Seconds (Local)
    1376
    Solved!
    Go to Solution.

    it is too soon to contact the BT Care Team, as they will need more information than what you have supplied here.
    Looking at the ADSL stats, both your downstream and upstream speeds have dropped since your last postings on this forum.
    Can you confirm the following, (sorry if this is how you are connected at the moment)
    If your master socket looks like this
    Then please could you plug your home hub into the "test" socket shown here
    What are you ADSL stats when connected like this. (restart your home hub and wait 5 minutes first)?
    Secondly, that any extensions are wired as shown below.
    Thanks
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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