Drop packets after 7 months and still dropping

so i called verizon many times i no all the way to fix the problem from them telling me what to do for 7 months and even got a new router/modem from them. i just paid my bill and for what it is worth im still trying to watch tv on my ps3 using hulu or nextflix or crackle but with constant loading screens or freezing. its not the ps3 either plus since i cant use wireless cause of verizons crappy service i have to leave a cat5 cable in which i hate but they say wire everything. im not doing that. i demanded a refund for all the months of problems and yet all i hear is the same excuses from someone i cant even understand cause im calling india. bring the jobs back to usa and have americans speak to us. i dont wanna hear this has been blah blah blah i just want my moneys worth of what i paid in and the problem fixed and not lied to about a i cant have 7mbs cause im to far away so i need to be dropped to 3mbs and somedays i cant even get that. but im 3 blocks away from the office. anyone else have this problem

traceroute to {edited for privacy} 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 ash-bb1-link.telia.net (213.248.70.241) 0 ms 67 ms 67 ms
3 ash-b2-link.telia.net (213.155.130.89) 0 ms 0 ms 0 ms
4 TenGigE0-0-0-10.GW1.IAD8.ALTER.NET (152.179.50.233) 5 ms 2 ms 5 ms
5 P11-0-0.SCTNPA-LCR-02.verizon-gni.net (130.81.27.175) 11 ms 11 ms 11 ms
6 G4-1-2212.SCTNPA-HZTNPAHZ-ERXG12.verizon-gni.net (130.81.194.179) 14 ms 14 ms 14 ms
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * Max number of unresponsive hops reached (firewall or filter?)
news-europe.giganews.com
traceroute to {edited for privacy}30 hops max, 60 byte packets
1 vl201.gw1.ams.giganews.com (216.196.110.3) 0 ms 0 ms 0 ms
2 te7-8.ccr01.ams05.atlas.cogentco.com (149.11.104.17) 0 ms 0 ms te7-7.ccr01.ams05.atlas.cogentco.com (149.11.104.9) 0 ms
3 te0-0-0-1.ccr21.ams03.atlas.cogentco.com (130.117.0.81) 0 ms te0-7-0-26.ccr22.ams03.atlas.cogentco.com (154.54.72.50) 0 ms te0-7-0-4.ccr21.ams03.atlas.cogentco.com (130.117.1.81) 1 ms
4 be2182.ccr21.lpl01.atlas.cogentco.com (154.54.77.246) 10 ms be2183.ccr22.lpl01.atlas.cogentco.com (154.54.58.69) 11 ms be2184.ccr21.lpl01.atlas.cogentco.com (154.54.37.70) 11 ms
5 te0-4-0-3.ccr22.ymq02.atlas.cogentco.com (154.54.44.209) 80 ms te0-4-0-4.ccr22.ymq02.atlas.cogentco.com (154.54.44.213) 80 ms te0-1-0-4.ccr22.ymq02.atlas.cogentco.com (66.28.4.21) 79 ms
6 be2090.ccr21.yyz02.atlas.cogentco.com (154.54.30.205) 88 ms be2093.ccr22.yyz02.atlas.cogentco.com (154.54.44.105) 87 ms be2090.ccr21.yyz02.atlas.cogentco.com (154.54.30.205) 87 ms
7 be2082.mpd22.ord01.atlas.cogentco.com (154.54.28.9) 100 ms be2080.ccr22.ord01.atlas.cogentco.com (154.54.42.5) 100 ms 103 ms
8 be2156.ccr21.mci01.atlas.cogentco.com (154.54.6.85) 112 ms be2157.ccr22.mci01.atlas.cogentco.com (154.54.6.117) 114 ms be2159.mpd22.mci01.atlas.cogentco.com (154.54.24.81) 113 ms
9 be2141.ccr22.dfw01.atlas.cogentco.com (154.54.5.158) 124 ms 124 ms 123 ms
10 be2032.ccr21.dfw03.atlas.cogentco.com (154.54.6.54) 124 ms 123 ms 123 ms
11 verizon.dfw03.atlas.cogentco.com (154.54.12.206) 158 ms 159 ms 159 ms
12 P11-0-0.SCTNPA-LCR-02.verizon-gni.net (130.81.27.175) 165 ms 165 ms 166 ms
13 G4-1-2212.SCTNPA-HZTNPAHZ-ERXG12.verizon-gni.net (130.81.194.179) 163 ms 164 ms 163 ms
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * Max number of unresponsive hops reached (firewall or filter?)
What is the brand and model of your modem dlink 2570b

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