Drop shadow white box

Hi
I am using Illustrator CS5. I received a logo from the customer with the logotype as vectors but a black drop shadow that had been rasterized, I am assuming , in Illustrator. When I print this logo on a coloured background to my Canon 5180 Image runner a 3% (approx) transparency white box appears around the drop shadow. How do I delete this??
Any help would be appreciated!
Thank you forum gurus.

Print >> Advanced Tab> Click cusotm next to preset (then drag to rasters, and raise resolution to like 900)
If the drop shadow is embedded, it will have an embedded icon (document with triangle and square)
Delete the drop shadow, and recreate the drop shadow to match in illustrator.

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(sorry for my english)

Hi Bob,
Thanks for your reply (very prompt!)
Yes I read that article and thankfully was already exporting using Acrobat 5 (PDF 1.4) so that wasn't an issue.
So now I'm waiting on the printer's reply as I've emailed him a link to that article!
:) Carmel

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http://forums.adobe.com/message/1259040#1259040
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Posted by John Kallios

Drop shadow white box

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