Dropdown menu not showing entries

Hello. I created a fillable form in Acrobat XI using text boxes, check boxes, and dropdown menus. The first issue is when the form is opened on a tablet running Windows 8.1 and using Acrobat Reader XI, the fields are not highlighted. The second issue (bigger one) is when the form is emailed from the tablet and opened on my laptop in the office, none of the dropdown menu fields are not populated at all. I have Acrobat Pro XI on the Windows 8.1 laptop. The text boxes and check boxes work fine. When I open the saved file in the tablet, the dropdown menus are populated.
Interestingly, when the form is filled out, saved, and emailed from a Mac, the dropdown menus and check boxes work fine, but the entries in the text boxes are blank unless I click the field. Then they only show up until I click out of it.
Any suggestions on how to fix these issues would be greatly appreciated.

The problem with the ones you received from the Mac user is they used the Preview application, as opposed to Adobe Reader. Preview currupts PDFs in a number of ways and this behavior is an indication that it's corrupted. You can open the file in Acrobat, export the form data to FDF/XFDF, and import the from data into a blank, non-corrupted version of the form.
Regarding the problem with the dropdowns when saved from the tablet, can you post a smaple form somewhere so we can take a look?

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    clgpu[0].CLDeviceVersion="1.2 "
    clgpu[0].CLMemoryMB=1024
    clgpu[0].CLName="HD Graphics 4000"
    clgpu[0].CLVendor="Intel"
    clgpu[0].CLVendorID=16925696
    clgpu[0].CLDriverVersion="1.2(Sep 25 2014 22:26:04)"
    clgpu[0].CUDASupported=0
    clgpu[0].CLBandwidth=1.65254e+10
    License Type: Subscription Volume License
    Serial number: XXXX-XXXX-XXXX-XXXX-XXXX
    Application folder: /Applications/Adobe Photoshop CC 2014/
    Photoshop scratch has async I/O enabled
    Scratch volume(s):
      Startup, 464.6G, 282.5G free
    Required Plug-ins folder: /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/Required/Plug-Ins/
    Primary Plug-ins folder: /Applications/Adobe Photoshop CC 2014/Plug-ins/
    Installed components:
       adbeape.framework   adbeape   3.4.0.29366   0.1160850
       AdbePM.framework   AdbePM   2.2.00.32695   79.558079
       AdbeScriptUIFlex.framework   AdbeScriptUIFlex   6.3.2.32394   79.550992
       adobe_caps.framework   adobe_caps   8.0.0.13   1.248010
       AdobeACE.framework   AdobeACE   2.20.02.33308   79.557478
       AdobeAGM.framework   AdobeAGM   4.30.41.33308   79.557478
       AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   3.8.0.32260   79.551013
       AdobeAXEDOMCore.framework   AdobeAXEDOMCore   3.8.0.32260   79.551013
       AdobeBIB.framework   AdobeBIB   1.2.03.33308   79.557478
       AdobeBIBUtils.framework   AdobeBIBUtils   1.1.01   79.557478
       AdobeCoolType.framework   AdobeCoolType   5.15.00.33308   79.557478
       AdobeCrashReporter.framework   AdobeCrashReporter   7.0.1 
       AdobeExtendScript.framework   AdobeExtendScript   4.5.5.32401   79.551519
       AdobeJP2K.framework   AdobeJP2K   1.2.2.33078   79.254012
       AdobeLinguistic.framework      20256 
       AdobeMPS.framework   AdobeMPS   5.8.1.33340   79.557676
       AdobeOwl.framework   AdobeOwl   5.2.4 
       AdobePDFL.framework   AdobePDFL   11.0.0.33336   79.512424
       AdobePDFSettings.framework   AdobePDFSettings   1.4 
       AdobePIP.framework   AdobePIP   7.2.1.3399 
       AdobeScCore.framework   AdobeScCore   4.5.5.32401   79.551519
       AdobeUpdater.framework   AdobeUpdater   6.0.0.1452   "52.338651"
       AdobeXMP.framework   AdobeXMPCore   79.156797   79.156797
       AdobeXMPFiles.framework   AdobeXMPFiles   79.156797   79.156797
       AdobeXMPScript.framework   AdobeXMPScript   79.156797   79.156797
       ahclient.framework   ahclient   1.8.0.31 
       aif_core.framework   AdobeAIF   2014.0.00   2014.0
       aif_ocl.framework   AdobeAIF   2014.0.00   2014.0
       aif_ogl.framework   AdobeAIF   2014.0.00   2014.0
       amtlib.framework   amtlib   7.0.0.169 
       boost_date_time.framework   boost_date_time   8.0.0.0 
       boost_signals.framework   boost_signals   8.0.0.0 
       boost_system.framework   boost_system   8.0.0.0 
       boost_threads.framework   boost_threads   8.0.0.0 
       Cg.framework   NVIDIA Cg    
       CIT.framework   CIT   2.2.6.32411   155804
       CITThreading.framework   CITThreading_boost   2.2.6.32411   155804
       dvaaudiodevice.framework   dvaaudiodevice   8.0.0.0 
       dvacore.framework   dvacore   8.0.0.0 
       dvamarshal.framework   dvamarshal   8.0.0.0 
       dvamediatypes.framework   dvamediatypes   8.0.0.0 
       dvametadata.framework   dvametadata   8.0.0.0 
       dvametadataapi.framework   dvametadataapi   8.0.0.0 
       dvametadataUI.framework   dvametadataUI   8.0.0.0 
       dvaplayer.framework   dvaplayer   8.0.0.0 
       dvatransport.framework   dvatransport   8.0.0.0 
       dvaui.framework   dvaui   8.0.0.0 
       dvaunittesting.framework   dvaunittesting   8.0.0.0 
       dynamiclink.framework   dynamiclink   8.0.0.0 
       ICUConverter.framework   ICUConverter   3.61   "gtlib_3.0" "." "16615"
       ICUData.framework   ICUData   3.61   "gtlib_3.0" "." "16615"
       LogSession.framework   LogSession   7.2.1.3399 
       mediacoreif.framework   mediacoreif   8.0.0.0 
       PlugPlugExternalObject.framework      5.0.0.62 
       PlugPlugOwl.framework   PlugPlugOwl   5.2.0.54 
       UpdaterNotifications.framework   UpdaterNotifications   8.0.0.14   "8.0.0.14"
       WRServices.framework       
    Required plug-ins:
       Accented Edges 15.2.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Adaptive Wide Angle 15.2.2, Copyright © 2014 Adobe Systems Incorporated - from the file “Adaptive Wide Angle.plugin”
       Angled Strokes 15.2.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Average 2014.2.2 x001 x003  ©1993-2014 Adobe Systems Incorporated - from the file “Average.plugin”
       Bas Relief 15.2.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       BMP 15.2.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Camera Raw 8.7.1 (311), Copyright © 2014 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
       Camera Raw Filter 8.7.1 (311), Copyright © 2014 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
       Chalk & Charcoal 15.2.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Charcoal 15.2.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Chrome 15.2.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Cineon 2014.2.2 x001 x003  ©2002-2014 Adobe Systems Incorporated - from the file “Cineon.plugin”
       Clouds 2014.2.2 x001 x003  ©1993-2014 Adobe Systems Incorporated - from the file “Clouds.plugin”
       Collada DAE 2014.2.2 x001 x003  ©2006-2014 Adobe Systems Incorporated - from the file “U3D.plugin”
       Color Halftone 15.2.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Colored Pencil 15.2.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       CompuServe GIF 15.2.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Conté Crayon 15.2.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Craquelure 15.2.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Crop and Straighten Photos 2014.2.2 x001 x003  ©2003-2014 Adobe Systems Incorporated - from the file “CropPhotosAuto.plugin”
       Crop and Straighten Photos Filter 15.2.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Crosshatch 15.2.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Crystallize 15.2.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Cutout 15.2.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Dark Strokes 15.2.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       De-Interlace 15.2.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Difference Clouds 2014.2.2 x001 x003  ©1993-2014 Adobe Systems Incorporated - from the file “Clouds.plugin”
       Diffuse Glow 15.2.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Displace 15.2.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Dry Brush 15.2.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Eazel Acquire 2014.2.2 x001 x003  ©1997-2014 Adobe Systems Incorporated - from the file “EazelAcquire.plugin”
       Embed Watermark NO VERSION - from the file “DigiSign.plugin”
       Export Color Lookup Tables 2014.2.2 x001 x003  �2012-2014 Adobe Systems Incorporated - from the file “Export3DLUT.plugin”
       Extrude 15.2.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       FastCore Routines 2014.2.2 x001 x003  ©1990-2014 Adobe Systems Incorporated - from the file “FastCore.plugin”
       Fibers 15.2.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Film Grain 15.2.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Filter Gallery 15.2.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Fresco 15.2.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Glass 15.2.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Glowing Edges 15.2.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Grain 15.2.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Graphic Pen 15.2.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Halftone Pattern 15.2.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       HDRMergeUI 15.2.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “HDRMergeUI.plugin”
       HSB/HSL 15.2.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       IFF Format 15.2.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Ink Outlines 15.2.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       JPEG 2000 2014.2.2 x001 x003  ©2001-2014 Adobe Systems Incorporated - from the file “JPEG2000.plugin”
       Lens Blur 15.2.2, Copyright © 2002-2014 Adobe Systems Incorporated - from the file “Lens Blur.plugin”
       Lens Correction 15.2.2, Copyright © 2002-2014 Adobe Systems Incorporated - from the file “Lens Correct.plugin”
       Lens Flare 15.2.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Liquify 15.2.2, Copyright © 2001-2014 Adobe Systems Incorporated - from the file “Liquify.plugin”
       Matlab Operation 2014.2.2 x001 x003  ©1993-2014 Adobe Systems Incorporated - from the file “ChannelPort.plugin”
       Measurement Core 2014.2.2 x001 x003  ©1993-2014 Adobe Systems Incorporated - from the file “MeasurementCore.plugin”
       Mezzotint 15.2.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       MMXCore Routines 2014.2.2 x001 x003  ©1990-2014 Adobe Systems Incorporated - from the file “MMXCore.plugin”
       Mosaic Tiles 15.2.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Multiprocessor Support 2014.2.2 x001 x003  ©1990-2014 Adobe Systems Incorporated - from the file “MultiProcessor Support.plugin”
       Neon Glow 15.2.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Note Paper 15.2.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       NTSC Colors 2014.2.2 x001 x003  ©1993-2014 Adobe Systems Incorporated - from the file “NTSC Colors.plugin”
       Ocean Ripple 15.2.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       OpenEXR 15.2.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Paint Daubs 15.2.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Palette Knife 15.2.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Patchwork 15.2.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Paths to Illustrator 15.2.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       PCX 2014.2.2 x001 x003  ©1989-2014 Adobe Systems Incorporated - from the file “PCX.plugin”
       Photocopy 15.2.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Photoshop 3D Engine 2014.2.2 x001 x003  ©2006-2014 Adobe Systems Incorporated - from the file “Photoshop3DEngine.plugin”
       Photoshop Touch CC 2014 (15.2.2.0) ©1993-2014 Adobe Systems Incorporated - from the file “PSDX.plugin”
       Picture Package Filter 2014.2.2 x001 x003  ©1993-2014 Adobe Systems Incorporated - from the file “ChannelPort.plugin”
       Pinch 15.2.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Pixar 2014.2.2 x001 x003  ©1989-2014 Adobe Systems Incorporated - from the file “Pixar.plugin”
       Plaster 15.2.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Plastic Wrap 15.2.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       PNG 15.2.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Pointillize 15.2.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Polar Coordinates 15.2.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Portable Bit Map 2014.2.2 x001 x003  ©1989-2014 Adobe Systems Incorporated - from the file “PBM.plugin”
       Poster Edges 15.2.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Radial Blur 15.2.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Radiance 2014.2.2 x001 x003  ©2003-2014 Adobe Systems Incorporated - from the file “Radiance.plugin”
       Read Watermark NO VERSION - from the file “DigiRead.plugin”
       Render Color Lookup Grid 2014.2.2 x001 x003  �2012-2014 Adobe Systems Incorporated - from the file “Export3DLUT.plugin”
       Reticulation 15.2.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Ripple 15.2.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Rough Pastels 15.2.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Save for Web 15.2.2, Copyright © 1999-2014 Adobe Systems Incorporated - from the file “Save for Web.plugin”
       ScriptingSupport 15.2.2, Copyright © 2014 Adobe Systems Incorporated - from the file “ScriptingSupport.plugin”
       Shake Reduction 15.2.2, Copyright © 2014 Adobe Systems Incorporated - from the file “Shake Reduction.plugin”
       Shear 15.2.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Smart Blur 15.2.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Smudge Stick 15.2.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Solarize 2014.2.2 x001 x003  ©1993-2014 Adobe Systems Incorporated - from the file “Solarize.plugin”
       Spatter 15.2.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Spherize 15.2.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Sponge 15.2.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Sprayed Strokes 15.2.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Stained Glass 15.2.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Stamp 15.2.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Sumi-e 15.2.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Targa 15.2.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Texturizer 15.2.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Tiles 15.2.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Torn Edges 15.2.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Twirl 15.2.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Underpainting 15.2.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Vanishing Point 15.2.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “VanishingPoint.plugin”
       Water Paper 15.2.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Watercolor 15.2.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Wave 15.2.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Wind 15.2.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Wireless Bitmap 2014.2.2 x001 x003  ©1989-2014 Adobe Systems Incorporated - from the file “WBMP.plugin”
       ZigZag 15.2.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
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    Plug-ins that failed to load: NONE
    Flash:
       Libraries
       Adobe Color Themes
    Installed TWAIN devices: NONE
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