Dropdowns for Tools Optionl does not work

I have this problem everytime I have to reinstall the product. I create a document or open an old document and try to use tye 'Type Tool' dropdown or any other Tool with a dropdown and I cannot get the dropdown to work. I have no problem with the dropdowns in Photoshop but I cannot get them to work in Illustrator or InDesign. Is there something I left out when installing the product? Help please. Thank you.

I think this has been dealt with elsewhere and requires replacing Prefs, if I remember correctly.

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