Dropped iPhone has black screen which iTunes says is in recovery mode

The screen looks okay apart from...next to the ear piece hole you can just see a small white chip beneath the screen (The screen itself is not chipped) The phone appears to be off and wont turn on, or maybe it's on but is not lit up so I cant see anything??? I've tried holding the home and power buttons together and several other tips on here with no luck. I have connected the white cable to the computer, held in the home button for at least 10 seconds, and then connected the cable to the phone. It opened iTunes and I restored the phone (I assume to factory settings) The screen is still black and now it's telling me "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes" I've tried restoring it a couple more times but it just comes back with the same message and the screen is still black. If anyone has got any ideas I would appreciate it before I go to Apple.

In what way is it "not letting you?"

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