Dropped iPod. Can't restore. Help!!

Basically I dropped my iPod 2 days ago. It was only about a 6 inch drop and it turned on okay and I changed track but then it froze and I had to turn it off. Now when I switch it on it gives me an unhappy iPod symbol and the website for tech support. I tried plugging it into my pc to format it (seems to fix everything iPod related) but i can't format it because every time i plug it into my computer, the computer ceases to work. It crashes but the moment I unplug it, it works fine again.
So you see how I'm stuck.
Any suggestions?

Here is a pretty comprehensive post about the sad iPod icon. Be aware that it's quite involved and contains some info that will almost certainly void the warranty. If your iPod is still within the warranty period, you should use that option first.
The Sad iPod icon.
You can arrange online service here.
Service request.
However, if the iPod shows signs of accidental damage, Apple may well refuse service.

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IPod touch locked and can't restore - help!

My 9 yr old son decided to reset his passcode today and must have put the new password in incorrectly both times (as it was 'cat' so easy to remember) and now he has locked his iPod. Unfortunately, the computer used to set up/sync his iPod was my laptop and it died last week. I have since had it rebuilt, but now iTunes won't recognise the iPod so I can't restore the factory settings. What can I try next? It's 11.30pm in Australia so if I have to go back to the business that rebuilt the laptop it will have to wait until tomorrow.
Any suggestions? Thx..

Hi,
Try here: http://support.apple.com/kb/HT1808.
Hope this helps!
---likeabird---

My brother lock his ipod can you please help me to unlockit please thank you

hi can you please help me to unlock my brother ipodtouch thank yoiu

Steps you know to do:
*Put the iPod touch 5/4 into Recovery Mode or DFU Mode for 10 seconds by holding Power and Home button.
*If you want to perform Recovery Mode, keep holding Power and Home Button for 30 seconds and let it go.
*If you want to perform DFU Mode, let it go from power button and keep holding home button until iTunes logo appears.
*When you're inside Recovery or DFU Mode, click OK.
*To erase and unlock by removing the passcode, you need to restore. Click Restore iPod to continue.
*Click Restore and let iTunes verify the restore to stock version.
*Once is completed, done and ready to go.
If the problem still continues, go to the Premium or Authorized Apple Reseller to make an service for iPod touch or make an appointment for Genius Bar about iPod hardware and repairs.
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Corrupt iPod can not restore

For some reason my 5th Gen iPod has become corrupt.
When connected to iTunes I get a message to restore it which I have done several times.
Is there a file on my Mac that is also corrupt causing the iPod to be restored which continues to corrupt it?
Once I connected it to another Mac and gave it a different name it has behaved so far. If I change the name to what it had been the silliness starts all over again.
I'm wondering if anyone else has had this issue?
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See here: What to do if iPod can't be updated because the firmware file was corrupt or not found
B-rock

Please Help! - iPod can't restore

Hi. I am using a 30gb 5th gen iPod on a system running Windows XP. I've had this problem for about a week now, and I've tried everything.
My iPod simply won't restore. I connect the USB, run iTunes, and hit restore - iTunes says it is restoring, and it completes this process. It says the iPod is resetting and when it reboots it will have its factory settings. The iPod screen has the blue reset bar, and it does reset, but when it is finished, I get the same screen I had before - "Connect iPod to computer and restore with iTunes." I get this over and over and over.
Originally, I was getting the error 1418 message, but that has stopped, now it's just doing this.
PLEASE help me! I am desperate. I used that thing everyday, now I am going insane.

I trust that you've tried the 5R basic stuff. Resetting the ipod with the buttons, etc. I saw another post where a Windows user put the ipod into disk mode (I think it was pressing center button and forward arrow) just after the iPod was rebooted, then connecting it to iTunes and restoring. Hope that helps.

HT1353 am tryin restor my ipod can some one help me

tryin restore my ipod i keep getting a red x every time i try to restore it from itunes it wont le me

Where is the red X?
At what stage of the restore do you get the red X?

Please help, IPOD can not restore

My IPOD is 4 days old, worked fine unti I downloaded the updater, first it kept saying do not disconnect, now when I plug it in it says ok to disconnect, I tunes does not recognise it but my computer does.
I have tried uninstalling IPOD and updater, then reinstalling but nothing happens, all it does is Say OK TO DISCONNECT! is my IPOD broken now or does anyone know how to fix it? I have tried all the help topics recommended (5 r's)all I get is the icon that means incorrect software but I do not know how to get this off????
I would really appriciate some help..

I had a similar problem that updater is bad news. I was pointed in this direction http://discussions.apple.com/thread.jspa?messageID=1564505&#1564505
Try that it fixed mine good as new!

IPod stuck in recovery mode, and doesn't even appear in iTunes, so I can't restore, HELP!

So my iPod appears to be stuck in recovery mode, which shouldn't be a problem, but for some reason is isn't showing up on my computer. I'm not getting the "is not recognizable error" It just literally doesn't even exist to my computer, My iPod doesn't even show up in the devises on my computer, BUT WHEN I PLUG IT IN, IT CHARGES? so I'm just really confused, any input would be great. Thanks!

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

I have an ipod touch 4 gen and i reg it on my desk top then a power surge blew it up so i put i tunes on my laptop but now it will not let me do anything to the ipod can any one help me

i have an ipod touch 4th gen i reg it on my decktop then it had a power surge and blewup so i put itunes on my laptop and now it will now let me do anything to my apps pics or music what can i do i tried to reinstall but that didnt work i dont want to restart because of the pics and video that is the only copy i have now please help me

Is your device recognized by your computer? If yes, copy the pictures and videos as shown in this article:
Copying personal photos and videos from iPhone, iPad, or iPod touch to your computer
If it is not recognized, try this first: iOS: Device not recognized in iTunes for Windows
Disable autosync in iTunes, right click on it in the device list and choose "transfer purchases" to copy apps and other media bought in iTunes to your new library.
Do the same again and choose "backup", to create a manual backup without syncing.
Since your device will be erased due to the new iTunes library during the first sync, you can use this backup afterwards to restore your settings and data.
Set up at least one contact and event on your computer before you start, to be able to merge calendars and contacts.

HT1766 If i have forgotten the password to my 4th gen. iPod can i restore it without erasing it?!?

I have forgotten the password to my iPod 4th gen. I have gone through the process of trying and trying to enter it until i get to the "connect to iTunes" screen. I do this and i follow specific directions until i get to the "Restore iPod" option. This also tells me that by restoring my iPod i will erase all media and data. I really don't want to do that... Can someone help me to figure out if i can "enable"/get back onto my iPod without erasing everything?!?!?!
P.S. - I am especially worried about losing my photos

Unfortunately, the only way to get past a forgotten passcode, it to restore it in iTunes on your computer. There is no way to retrieve a forgotten pass lock code. Restoring it, does erase the data on it, however if you ever synced this data over to the computer, then you can always sync it back.
You will need to Restore your device from the same computer that you most recently synced to. See - http://support.apple.com/kb/HT1414.

I got an Apple iPod before 4 months.As to keep my iPod touch safe, I set a restrictions passcode . But now I have forgotten it. I even don't want to erase my Ipod . can you please help me?

I dont want to erase the iPod so can please help me?

As teh manual says, you will have to restore your ipod.

I want to Save Photo from Corrupt iPod before a Restore - Help!

I use my iPod to store photos from my camera when I travel. I just got back from Peru with 13 photo library imports. Sat down to move the files into iPhoto. When I plugged into my Mac, iTunes opened and I quickly unplugged the iPod (BIG mistake). Now when I connect the iPod, iTunes opens and says the iPod is corrupt and needs to be restored. The "Do not discconect" logo blinks without resolution. HELP!
I can see the import library when I go to Photos/Photo Import menu so they appear to still be on the iPod. I just cannot get it to connect now with the Mac.
Will the restore erase the photos? The warning message says it will erase the music and data files (does that mean music data files, or all photo files too?).
Is there a way to grab the photo import files from my iPod before I do a restore?
How do I rescue these pictures??????

The suggested software is designed to offload iPod pictures and requires the ability to converse with iTunes. What I have are still camera pictures in waiting for offload to iPhoto and then an upload to the iPod as pictures.
My iPod is not recognized by iTunes and just blinks with the do not disconnect icon when plugged into the computer. So any software that requires an interface with iTunes won't work. I need something that will bypass the corrupted interface and let me offload the photo import library files before I do a restore.
What is the workaround idea? I am open to anything that will help me get the files off of my iPod before I do a restore. Thanks!

Forgotten passcode disabled ipod, can't restore.

Hi there!
My son forgot his passcode, he is willing to have his iPod Touch restored but when I go through the steps here http://support.apple.com/kb/HT1212
it doesn't bring up the restore option. It says the iPod is locked with a passcode and we must enter it, but it also doesn't clear the iPod and bring up the keypad either.
Thanks for any help you can provide.

Hold the home button and the sleep button together, don't let go, if you didn't enter the password to many times, the iPod may release itself. If not, ensure you take it to a shop that unlocks items, including iPods, as there is no oth way to unlock it.
Hope this helps! Don't forget, not to tell your son off to much !!
Good luck :)

The software on iphone has expired + Itunes cannot sync apps to the iphone because the apps installed on the iphone could not be determined + Can't restore = Help!

Hello guys, I'm begging for your help, I've read so many threads, nothing works for me. I hope you will try to help me
First message I get when I connect the iphone is
"The software on iphone has expired and must be updated to a newer version"
Then it tries to backup but I get
"Itunes cannot sync apps to the iphone because the apps installed on the iphone could not be determined"
When I click check for updates it says I have the latest version (5.0)
When I try to restore I always get "iTunes could not backup the iphone because a session could not be started with the iphone. Please disconnect and reconnect the iphone, then try again"
Tried that MANY times but no luck.
This iphone was on a developper account but it is not anymore (removed from developper account).
I'm the administrator on my PC. When I'm on the summary of my iphone it shows N/A as my phone number.
Back up to icloud doesn't work because I didn't set it up before it stopped working
When I try to activate it directly from the iphone I always get "Could not activate iphone. Your iphone could not be activated because the activation server is temporarely unavailable..." (for the past 3 weeks :s)
I can access my music and everything from itunes.
I even tried to restore it from the ispw file (using shift + restore) but I got an error message (sorry I don't remember which one) but it didn't work.
I also tried device manager, select PC, scan hardware for changes (read it worked for some) but not for me after that I don't get the
"The software on iphone has expired and must be updated to a newer version" and "Itunes cannot sync apps to the iphone because the apps installed on the iphone could not be determined" ...I just get "Itunes could not back up iphone because a session could not be started with the iphone" + "itunes could not sync because a connection could not be established with the iphone"
Please help me make it work again! I'd go to an apple store but I'm in south-east asia at the moment and there is nothing like it in 700km +
This little machine would be perfect to travel with, it's a shame it just stopped working like 3 weeks ago, just said I needed to activate it again ...
Thanks a million times!

I can't access it on the iphone as I said
On itunes in summary I have "Software version: 5.0"
Yes I tried to restore it
"When I try to restore I always get "iTunes could not backup the iphone because a session could not be started with the iphone. Please disconnect and reconnect the iphone, then try again" ...did that many times but always the same error message
"I even tried to restore it from the ispw file (using shift + restore) but I got an error message (sorry I don't remember which one) but it didn't work."

IPod won't restore. help please?

I just reinstalled iTunes a week ago, because my iPod has the message "Connect to your computer. Use iTunes to restore." So I reinstalled it, and I plugged my iPod into the computer. iTunes pops up, I click the restore button, and it says it's restoring it. I leave it alone, and an hour later nothing on the computer screen says it's done, and my iPod still has that message when I (safely) unplug it from the computer. I have done this several times with the same results. Does anyone know how to fix this problem? Please help!

Error 20, 21, 23, 26, 28, 29, 34, 37
These errors typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
http://support.apple.com/kb/TS3694#error28

4th Gen iPod - Can't Restore

I have a 4th generation iPod. I had a song start to skip one day and the next time I tried to connect to my computer iTunes did not recognize my iPod.
I've gone through all the suggested steps on the website even up to and including uninstalling/reinstalling the usb mass storage device, updating driver etc. The iPod is now listed with the usb mass storage device and I tried updating the driver but it says everything is ok or no newer driver than what I have already is available. But Itunes does not see my iPod and keeps freezing up. When I did get it to recognize an iPod it only said iPod and listed it as having a problem and suggested to Restore but when I hit restore it couldn't do it. Now it won't recognize the iPod at all. How do I wipe out the iPod and start over? I've also tried iPod Updater 2006-01-10 and 2006-03-23 and I get the message Invalid iPod Service Version and it closes. I have to put the iPod in Disk Mode to disconnect. When I hit button and menu to reset, after the apple appears I get the !folder error message.
This is so weird I never had any problems and then I noticed a song started to skip and then it was skipped over and the next time I connected to my computer I had all these problems listed above!

Hi!
I have a similar problem, only I know what caused it. I didn't know that my iPod wasn't compatible with Windows Vista, and i was transferring a few documents from my desktop with XP to my Laptop with Vista.
Being as it was a new system it didn't have iTunes installed, so i did the whole "windows safely remove hardware" thing, and it corrupted my iPod. Now, it'll skip songs it can't play, drain my battery, and my XP computer will not recognize it. iTunes crashes when i have it running and connect my iPod to try and restore, and i'll even use the old "iPod Updater" things, and I get the Invalid Service Number error.
I don't care if it erases all the data and songs on it, i just want to be able to restore it to its factory settings so i can have my songs re-synced and playable again.
if you have any solutions, please email me at [email protected]

Dropped iPod. Can't restore. Help!!

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