Dropped Ipod Touch...

Is a dropped ipod touch(cracked screen) covered under warranty? I am thinking no. If not, where is best place get replaced? Apple vs. 3rd Party?

It your touch shows such damage (dents) it will not be repaired under the Apple warranty. Sorry.

Similar Messages

  • Dropped ipod touch and wont come on

    i dropped my ipod touch and it will not power up and when i put it on the dock the apple logo shows up for a minute or two and shut s off,it only powers up when on the dock

    Try here:
    iOS: Not responding or does not turn on
    However the drop may have damaged the iPod. If not successful then an appointment at the Genius Bar of an Apple store is in order.

  • Connection drops, iPod touch won't connect

    Hey guys,
    I've got two problems right now, and I'm assuming they're related to each other. I'm not 100% sure this is an issue with my AirPort Extreme, but I'm not sure what else it could be.
    For the past few weeks, my internet connection has been dropping out periodically. Safari loads for a minute or two, then tells me the page can not be found. iChat tells me "Error: Serv:RequestTimeout." I called my internet provider, and their only solution was to bump our connection from 4Mbps to 8. This was a nice gesture, but it didn't accomplish anything. I'm still having the problems.
    On top of that, for the same amount of time, my iPod touch (1st gen) has not been able to connect to the internet at all. At times, a page loads, but if I click a link, the next page only loads halfway and stops, and it's at least a day before I can get one page to load again. This only happens on my wireless network. On several other wireless connections, I can use the internet without a problem.
    I'm using an AirPort Extreme from 2003... I don't know if it's starting to go, or if my problem lies somewhere completely different. Any ideas? Thanks.

    First turn wifi off then on. If that does not help, try forgetting the network and reconnecting it again. If that does not work,Try doing hard reset. Press and hold the home button and the wake/sleep button, ignoring the red slider, until the apple logo appears. You will not lose any data. If that does not work, try resetting the network.

  • I dropped Ipod touch in toilet. what do I do?

    I Immediately grabbed it out of the toilet and it was on when I got it out it just flickered off. Got a towel dried it and put it in rice and didnt touch it.

    Change the rice daily for a week.
    Then try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       
    If broken Apple will exchange your iPod for a refurbished one for this price. They do not fix yours.
    Apple - iPod Repair price      

  • Dropped Ipod touch 4th generation in water, and I turned it on without knowing that it most likely never turn on again. I don't know what to do, please help me!

    I dropped my ipod 4th generation in water, and I turned it on without knowing that it might never turn on again. I don't know what to do, pleae help me!!!

    You could well be looking at a new iPod, but this will only cost you a couple of bucks, and a little time. Worth trying, but it maybe to late, (I just don't want to give you any false hope.) Turn your iPod off and leave it off, do not attempt to charge it or use until you dry your iPod out. Put it in a sealed bag of rice for at least 7 to 10 days. change the rice daily. If (and it's a "BIG" if) your lucky after drying the iPod it will start up when you turn on the power. You may need to charge it for at least 30 minutes to get some signs of life. If it does not turn on after charging attempt a reset, press and hold both the power and home buttons together for about 15 seconds until the Apple logo appears, then release both buttons. If your iPod turns on, check that all is working. If you get it to work the first thing you should be is back up everything on your iPod to your computer, no guarantee it will continue to work. Water does bad things to electronic toys. If it doesn't work your only out a couple of bucks, then it's time for new toys. You may want to look at replacing with a refurbished iPod, about 1/2 of new. Good luck.

  • Hi I recently dropped my ipod touch and now it wont connect to itunes. Everytime i plug it in, i get an error message saying that the usb device is not recognized

    hi I recently dropped my ipod touch and now it wont connect to itunes. Everytime i plug it in, i get an error message saying that the usb device is not recognized

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar                                     

  • I dropped my iPod Touch in a puddle on a camping trip and I sent it to the Pod Drop.  I just want to get the pix of my family(I have no copies of them) from the device.Do pix from the iPod Touch save in iTunes when it Syncs?  If so how do I find them?

    I dropped my iPod Touch in a puddle on a camping trip and I sent it to the Pod Drop.  I told them that I am only concerned about getting the photos of my family and friends from the device.  I know that all of the songs are saved in iTunes on my computer.  They told me that they were not able to retrieve the pictures from my device.  I recently sync'ed my iPod Touch before it broke.  Do the photos that I save on my iPod Touch save to iTunes or to my computer when I sync the device?  If so, how do I retrieve those pictures from iTunes or from my computer?
    Also, if I buy a new iPod Touch how can I transfer my songs from iTunes to the new device? 
    Thanks!
    Luke

    Photos taken by and saved to the iPod are included in the backup that iTunes makes evetime you sync or if do a manual or iCloud backup.
    Per the following the backup includes:
    iTunes: About iOS backups
    Camera Roll (Photos, screenshots, images saved, and videos taken. Videos greater than 2 GB are backed up with iOS 4.0 and later.)
    Note: For devices without a camera, Camera Roll is called Saved Photos.
    Thus if you backed up after the photos were taken yuo can restore an iDevice from that backup

  • Hi, my name's Michael and I had a question about my iPod touch. I recently dropped it but I still have a warranty and Apple Support said they couldn't fix that my screen doesn't recognize my finger is on there trying to do anything?

    Hi, my iPod touch was recently dropped but afterwards I called Apple Support and they told me I have a 17 day warranty for my Apple iPod Touch, so then I asked them if I could send it in to get fixed but what had happened to my iPod was that when I click the home button and try to ''Slide to Unlock" it doesn't recognize that I'm trying to do anything else the only thing that I can do is press the "Sleep" and "Home" Buttons and nothing else. Anything you can do to help me please??

    Even if you were still under AppleCare warranty, it would not cover damage from a fall.
    That "17 day" warranty makes no sense, though. iPods have a 1-year free AppleCare warranty for service, and 90 days for free phone support:
    http://www.apple.com/support/products/ipod.html
    Apple can repair just about anything that might be wrong with your iPod, but it will cost you. Call, explain the problem, ask for a repair appointment at your nearest Apple Store (or get a case number and ask for instructions to mail it in for a repair), but get a firm quote on the repair cost before authorizing the repair (or mailing it in for repair).
    800-APL-CARE (800-275-2273)

  • I dropped my iPod Touch and now it won't come on without it being connected to a charger but it won't charge either...

    So I was in the bathroom, cleaning my iPod case, and I accidentally dropped my unprotected iPod Touch from about two or three feet up.
    I picked it up and tried to turn it on, but it would not work.
    I freaked out and went to my charger in my room and connected my iPod to it, and soon the Apple logo came on and it turned on.
    I was relieved, but the time was set to the wrong time, so I set the time to the right one, and took the charger out.
    As soon as I pulled the connecting cable thing out, my ipod went black and wouldn't turn on again.
    It's not charging either, as the symbol on the battery up in the upper right corner doesn't have the lightning symbol, but the symbol that looks like the part of something that uses electricity that you plug into the concent (or whatever that is called)
    And when I connect it to the computer, the apple logo comes on, then goes black, then comes on and keeps on doing that, and it will not show on iTunes.
    I have tried pressing the home and off buttons for 10 seconds to reset it, and turned it on and off... but my iPod just will not charge OR turn on without being connected to the charger.
    Are there any more things I could try, or will I have to go to Apple and get it fixed??

    I would not waste any more time.  If a reset did not fix it, and given what you describe, it sure sounds like a hardware issue.
    The bad news is that accidental damage is not covered under warranty, so you may have to pay for an out of warranty exchange.
    Do you have a recent backup to restore from if you end up with a refurbished exchange unit?  If not, ask the Apple folks to try and recover and transfer what is on there now at least, before you surrender the damaged one to them.

  • The computer that I original used with my ipod touch is dead, so I am now synching and backing up to a new computer.  I had to restore the software to this ipod.  I can drop and drag my tunes back into the ipod, but not my apps.

    The computer that I originally used with my ipod touch is dead, so I am now synching with another computer.  I had to restore the software of the ipod, I am able to drop and drag my tunes back to the ipod but not my purchased apps.  I have no problem doing this with other ipods that I have synced and backed up to this computer.

    Start here:
    iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows

  • My 5th gen ipod touch dropped face down (with case) and now it will not turn on and is not recognized by my PC.  Can anyone help me? I had alot of videos and pictures on it and don't want to loose them.

    Last week my 5th generation ipod touch dropped face down onto the ground.  When picked up the screen was black and did not turn back on.  I tried to connect it to the laptop but it did not recognize the ipod.  Also when it is plugged into the laptop the area by the camera gets warm like it is charging.  But still has a black screen.  I've tried to reset and count to 10, but nothing happends.  Is there anything that can be done to fix this?  Or is it completely dead?  Somebody, anybody please help. 

    Try:                                               
    - iOS: Not responding or does not turn on           
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable              
    - Try on another computer                                                       
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar                                     

  • How do I get an iPod touch to turn on other than the normal way. It has been dropped and all I can get is a blank screen. Have tried holding the HOME button down for 30 sec. but that didn't work.

    How does one get an iPod nano to turn on other than the "normal" way? This one has been dropped and all I can get is a blank screen. I have tried holding down the HOME button to restart it but no go. When I connect it to my computer, I am told to enter the PASSCODE which I cannot do as there is no touchpad.

    David ..
    Your topic refers to an iPod touch
    Then you say:  How does one get an iPod nano to turn on ......
    If it's an iPod touch, try a reset.
    Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
    If that doesn't help, whether it's an iPod nano or touch, it probably needs service >  Apple - Support - Service Answer Center

  • I dropped my ipod touch gen 5. and the screen went a very dark blue. and the screen is not responding. all you can do i turn ond off the home button. but the screen still doesnt show up. what do i do? please help

    hi
    not even 20 minutes ago i accidentally dropped my iPod touch generation 5. and the screen wasn't responding. it went dark blue/ black color. when you press the on/off button or the home button, all that happens is that the screen light up but not eh background,time and etc. its just a simple black screen with a glow. my iPod has already being cracked before. and i haven't fixed it.
    please tell me what i can do. should i reset it or what? my iPod is honestly my life. i backed it up and everything yesterday. im so glad i did that. please help

    Try
    - Restore from backup. See:                                               
    iOS: Back up and restore your iOS device with iCloud or iTunes
    - Restore to factory settings/new iOS device.                       
    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
      Apple Retail Store - Genius Bar                              
    Unless you purchased the option AppleCare+ extended warranty
    Apple will exchange your iPod for a refurbished one for $99 for 16 GB 5G and $149 for the other 5Gs. They do not fix yours.
    Apple - iPod Repair price                                    
    A third-party place like the following may be able to fix it for less less. Google for more.
    iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens         
    Fix it yourself if you are up to it. However, it is hard since yo do not know what is wrong
    iPod Touch Repair – iFixit                  

  • HT201567 ipod touch does not show up in itunes 10.10 to drag and drop...HELP

    With then new iTunes 11, Apple has suceeded in fixing something that was not broke but made it difficult and complicated...They must have hired some windows guys.
    I can no longer drag and drop music into my ipod touch...it seems apple felt I should no longer be able to do that and refuses to let me install the iTunes 10 as they think they know best for all of us....any ideas?

    What happens when you do this?
    Manage content manually on your iPhone, iPad, and iPod - Apple Support
    Can you sync any media to the iPod now?

  • Why is my iPod touch 5 screen unresponsive? I accidentally dropped it and now the screen won't do anything. I've tried resetting it over and over again but nothing is working. Can someone tell me what is going on? Thanks

    My iPod touch is being unresponsive. I accidentally dropped it screen down and now when I go to slide to unlock it, it won't work. I've tried numerous times at resetting it, holding the home and sleep/wake button until it resets, with no luck. The Wi-Fi isn't even connecting. And the notification pull down screen and the pull up screen isn't present either. Would really like to know what is wrong with it. Thanks.

    Try the following but you likely have a hardware problem:                                               
    - iOS: Not responding or does not turn on           
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable                     
    - Try on another computer                                                       
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar                                     

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