Dropped macbook on the floor, concerns about the future applecare coverage

My friend just dropped his macbook on the floor. There are now two obvious dents around the corner of the notebook. It works fine now. I'm just wondering that if apple support will refuse to provide apple care service for the future possible hardware malfunctions, which might not result from this accident.
Thanks.

I'm sure a certain amount of subjectivity will enter into any decision they make, such that they can either reasonably exclude or otherwise include the accidental drop resulting in damage having played a role in some future failure.
As such, I don't think the drop will necessarily result in automatic exclusion from coverage, but it may, if such a failure could reasonably been caused by this physical damage incident.

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Battery has dents, will that affect my macbook in the future?

Hello,
I just noticed my macbook has dents, i purchased the mac secondhand and didn't take the time to check the battery. Well now I did and i notice like little dents here and there, I am thinking of getting a new battery because it feels like it warms up the macbook a little too warm. What are the negatives of this if anyone knows? Thanks
- Rafiullah Sayed Ahmadi

Hi,
Dents in the battery pack are potentially a sign the battery pack has suffered very rough handling. It could be possible that components inside the battery cells might have been loosened and will move to cause short circuit.
There are safety mechanisms in the cells to try to avert a hazardous situation resulting from a short circuit inside the cell. The energy density in the cells is very high, and the worst case scenario is the energy release by a short circuit could generate enough heat to start a fire. Normally, battery packs have a thermal fuse. See this: http://www.edn.com/blog/1470000147/post/550007255.html?text=polymer+fuse
I have a friend who flies remote control model planes, and just yesterday he was telling me about a Li-Po battery pack that burst into flames shortly after a model plane made a rough landing. A web site that is very helpful at understanding the physics and safe handling of batteries is battery University: http://www.batteryuniversity.com/
The battery pack does in fact become a little warm while charging or running the computer. None the less, it would probably be best to have your battery pack examined by a knowledgeable technician. Better off safe than sorry when is comes to a damaged battery: discontinue its use, if possible.
Bill

I just got my MacBook Pro a month ago. However I am realizing I need more hard drive space due to aps and programs. I use am external but am concerned about the space. Is there a way to upgrade my hard drive from apple and keep my warranty valid?

I just got my MacBook Pro a month ago. However I am realizing I need more hard drive space due to aps and programs. I use am external but am concerned about the space. Is there a way to upgrade my hard drive from apple and keep my warranty valid?

That would depend on whether your model actually has a hard drive. If you have the new 2013 Retina model, then you have a fixed storage device built-in that cannot be modified after purchase.

I was going to install Rosetta Stone Spanish onto my Macbook but am concerned about it taking up space on my 2GB hard-drive. I have an external WD hard-drive; is it possible to put the application onto the external hard-drive to save space on my mac?

I was going to install Rosetta Stone Spanish onto my Macbook 10.6.7 but am concerned about it taking up space on my 2GB hard-drive. I have an external WD hard-drive, and I was wondering if it is possible to put the application onto the external hard-drive to save space on my Mac?

I think you're confused about how much hard drive space you have. You probably have 2 GB of RAM... there hasn't been a Mac shipped with only a 2 GB hard drive in a while. At the bottom of any Finder window, how much space is available?
If you're actually running low on space, you should move documents to the external drive, since many applications want to be on the system drive.

I wanted to buy a macbook but im concerned about the...

i wanted to buy a macbook but im concerned about dead or stuck pixels, now i do music production and a lil bit of photography and i need a really clean display, ive had dead pixels and stuck pixels, in my past monitors and i just dont want to be running up and down trying to find a good macbook with a good display

And, what do you propose we can do to help you? Bad pixels in displays is a manufacturing problem. Testing a display is the only way to assure it doesn't have bad pixels. "Running up and down ... to find a ... good display" is the only solution. It’s not something with which we can help you.
In the future if you have a question or problem, then please post it as such.

Dropped Black Macbook from the bed. Now what?

black macbook was on the top of the box it came with. was on my left-hand side when i was sleeping beside it. 3 am in the morning heard a loud thud. woke up and saw that the MB dropped from my bed and straight on the floor. it did a back flip, landed on the cover (LCD screen first), and got shut and went instantly to sleep mode. no cosmetic damage occurred anywhere probably due to the fact that it was sitting on the box at all time and didn't have a chance to make contact with the floor itself. and a full and extended apple hardware test found no problem with anything. is there anything else i should be concerned about? I still can return it and incur a loss of 10 percent restocking fee if i want to

Thanks for the assurance. But I felt like exchanging it for a new macbook pro, which is what i did earlier in the evening today. Please pray and hope I don't accidentally throw this one off my bed this time lol.
Wishing you all the best with whichever Mac you have and also praying that you don't do to your mac what I did to the black macbook.

My Aperture 2.1 has gone into a continual thumbnail mode. I left the computer, a MacBook Pro, run all night, about 12 hours and it is still making thumbnails. I tried reloading Aperture 2.1, but that did not change anything. I have also turned the syst

My Aperture 2.1 has gone into a continual thumbnail mode. I left the computer, a MacBook Pro, run all night, about 12 hours and it is still making thumbnails. I tried reloading Aperture 2.1, but that did not change anything. I have also turned the system off, for a period of time, and then turning it back on, when I click on Aperture, it comes up and locks in the thumbnail mode. I can view my stored pictures, even modify them, but it still says thumbnails.
I got in this mode by trying to import "one jpeg photo", from a scanned slide using a Nikon Scan4 IS5000ED scanner. I had saved the scan to my desktop before I tried to import it.
Please Help, Maurice A Bird at [email protected]
Thanks

My daughter has had her Razr for about 9 months now. About two weeks ago she picked up her phone in the morning on her way to school when she noticed two cracks, both starting at the camera lens. One goes completely to the bottom and the other goes sharply to the side. She has never dropped it and me and my husband went over it with a fine tooth comb. We looked under a magnifying glass and could no find any reason for the glass to crack. Not one ding, scratch or bang. Our daughter really takes good care of her stuff, but we still wanted to make sure before we sent it in for repairs. Well we did and we got a reply from Motorola with a picture of the cracks saying this was customer abuse and that it is not covered under warranty. Even though they did not find any physical damage to back it up. Well I e-mailed them back and told them I did a little research and found pages of people having the same problems. Well I did not hear from them until I received a notice from Fed Ex that they were sending the phone back. NOT FIXED!!! I went to look up why and guess what there is no case open any more for the phone. It has been wiped clean. I put in the RMA # it comes back not found, I put in the ID #, the SN# and all comes back not found. Yet a day earlier all the info was there. I know there is a lot more people like me and all of you, but they just don't want to be bothered so they pay to have it fix, just to have it do it again. Unless they have found the problem and only fixing it on a customer pay only set up. I am furious and will not be recommending this phone to anyone. And to think I was considering this phone for my next up grade! NOT!!!!

Should I have concerns about the integrity of Best Buy's Mac sales?

I bought my iMac OS X, Early 2008 Model from a Best Buy store. I was a naive & pensive 1st time [ever] PC buyer. The sales [kid] led me to an iMac that had been returned, and referred to it as an "open box sale." I was re-assured the Mac had been completely "wiped clean of all..." After setting it up at home, I found out different; and the previous owner had it for 4 months! Earlier at B.Buy the sales kid told me after asking "why was it returned?" His reply, "Because the screen was too big." His answer certainly didn't make sense to me then, or when I discovered [at home] that it took the 1st owner [him] so long to decide it wasn't what he wanted. So I packed up my Mac & returned to the B.Buy store to have everything cleared.
I knew I had a lot of trial & error lessons on my hands, not being a computer literate person, but evidently I like a good challenge; and that it has been! No complaints; at first I was concerned about 'doing something wrong'. I was re-assured by the Geek Squad, "You can't harm it; just explore your Mac to get to know it." Well, needless to say, not being able to follow instructions in Owner's Manuals, I'm more of a "slowly SHOW me HOW TO, and what's what" type of learner. I had to Google everything pertaining to PC terminology, steps on how to download & install, files, folders, using delete/trash, keeping all in place/order and NOT duplicating [and which one to keep if I did!] Please don't think I'm stupid; my Mac has been properly stored for 6 years, minus 8 months. I was not in the position in my life to have it set up in a secure environment. Since Jan 2014, my Mac & I have spent many hours, equalling weeks & months face-to-[screen] face!
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Message was edited by: SFO.13

While I am no fan of Best Buy and would not buy a lightbulb from them I doubt you issues have anything to do with your iMac and more to do with your lack of experience and simply getting bad advice. Judging by you post I suspect you have loaded your computer down with a lot of crapware and that has caused it's problems. For example running antivirus apps on a Mac not only is a waste of time, it's a waste of money, system resources and will eventually create more problems that it solves. Please begin educating yourself on the subject by reading Thomas Reeds articles on the subject, Thomas is a frequent and knowledgeable contributor to these forums. You can find his webpage at http://www.reedcorner.net/tech-guides/
The good news is here are absolutely no, zero, zippo viruses for OS X. There are other types of malware available (for example trojans) however they differ greatly from viruses in that the use has to download and install them, whereas viruses do not work that way. OS X is not like MS Windows and is extremely secure.
My suggestion at this point would be to clean your computer of the crapware (including antivirus apps) however before doing so please download and install EtreCheck and post its report. Then we can see how your computer has been configured and begin to give you some advice on the next steps.

I am concerned about the health of my current computer but have not yet made the commitment to a new one, but: 1) How can I transfer my iTunes account to a new computer when I get one... and 2) What can I do if my current computer suddenly implodes and I

I am a bit of a computer/Internet/iTunes dummy....
I am concerned about the health of my current computer but have not yet made the commitment to a new one, but:
1) How can I transfer my iTunes account to a new computer when I get one...
and
2) What can I do if my current computer suddenly implodes and I have not yet 'copied/'saved'/otherwise protected my account, as is? -- I have already had my computer crash once and had one of your people help me restore all of the paid for songs (none of the uploaded from my own collection of CD songs, of course, so I had to spend a long time rebuilding that) -- and I believe I was told you could only help me recover that material one or two times altogether, no?
WithOUT purchasing a Mach or iCloud (I actually think I have one of the later, but rarely have checked it) account, is there anything I can do to responsibly protect my account?
Thanks for any time taken on this!!!

These are two possible approaches that will normally work to move an existing library to a new computer.
Method 1
Backup the library with this User Tip.
Deauthorize the old computer if you no longer want to access protected content on it.
Restore the backup to your new computer using the same tool used to back it up.
Keep your backup up-to-date in future.
Method 2
Connect the two computers to the same network. Share your <User's Music> folder from the old computer and copy the entire iTunes library folder into the <User's Music> folder on the new one. Again, deauthorize the old computer if no longer required.
Both methods should give the new computer a working clone of the library that was on the old one. As far as iTunes is concerned this is still the "home" library for your devices so you shouldn't have any issues with iTunes wanting to erase and reload.
I'd recommend method 1 since it establishes an ongoing backup for your library.
Note if you have iOS devices and haven't moved your contacts and calendar items across then you should create one dummy entry of each in your new profile and iTunes should merge the existing data from the device.
If your media folder has been split out from the main iTunes folder you may need to do some preparatory work to make it easier to move. See make a split library portable.
Should you be in the unfortunate position where you are no longer able to access your original library or a backup then then see Recover your iTunes library from your iPod or iOS device for advice on how to set up your devices with a new library with the maximum preservation of data.
tt2

I am concerned about personal data being not encryption in transit over the Internet and therefore can be seen by other people.

I am a new Firefox user. I have just installed Firefox 4 on my windows PC today, 5/27/11. I have two major questions:
1. Accidentally, I clicked some thing at random on the screen (I can't remember what it was) and this page, http://us.config.toolbar.yahoo.com/bh/v2/wp/?view=wc&intl=us&pc=yma3&dc=v2_upgd&cv=2.3., showed up under Yahoo! Toolbar. It informed me that the connection was not encrypted and that information sent over the Internet could be seen by other people. I am not sure what the warning is all about. Does it mean when I use Firefox as a browser to access the Yahoo! and other Internet sites, e.g., my bank, all my personal (username, password, etc.) and bank data will be seen by other unauthorized people? I have never seen a similar warning from other browsers, such as Internet Explorer and Safari? So, if Firefox does not offer protection of personal data, I wonder what's the point of using it. I could have misinterpreted the Firefox warning and would highly appreciated it if you can clarify.
2. During the installation process, a message showed that Firefox 4 was not compatible with certain features of some of the software already on my PC. I did not copy those features and do not remember what they were except one that was associated with my firewall ZoneAlarm. I could be wrong but I think the message also said Firefox had removed the incompatible features. Please tell me if I should be concerned about it, especially the one that was removed from ZoneAlarm. Will my PC become susceptible to hacker invasions when I use Firefox as the browser? I wish Firefox had given some written explanations along with the incompatibility and removal message so that a user can understand exactly what it is about.
I would appreciate to hearing from you at your earliest convenience. I have tentatively suspended using Firefox until I can be assured that it is safe to do so without potentially compromising my personal data.
Thank you.

That is a generic warning message that you get if you submit a form via a normal HTTP connection (i.e not in via a secure HTTPS connection). That warning pop-up probably has a box to suppress this message in the future.
If you exchange data with your bank site then there should be a secure connection.
You can verify that by clicking the Site Identity Button (website's favicon) on the left end of the location bar.
* https://support.mozilla.com/kb/Site+Identity+Button
You need to check the ZoneAlarm website to see if they have an update of their software that is compatible with Firefox 4.0.1

I will be traveling to Rome and Paris. I'm concerned about frying my IPad when charging the battery. Will I need a converter/adapter to charge the battery or do I just need an adapter.

I will be traveling to Rome and Paris and I'm concerned about frying my iPad when charging. Will I need a converter/adapter when charging or will I just use an adapter?

what RBRY says. Look at the fine print on your power brick. It says 100v-240v. This means it can handle world wattage.....both the us 110 and the UK/and other places 220. Anything that displays that range works anywhere in the world with the right plug adapter.
You can get plug adapters at walgreens, walmart, target, kmart, best buy, office max, office depot.....almost any major retailer. Look in the travel/luggage area.
Do some googling and find out what Italian plugs look like or you can simply find a kit that is a 'world wide' kit.

I cannot highlight more than one e-mail. I am concerned about this when I am in the Junk mailbox. I do not want to open any e-mails that are in this mailbox.

I cannot highlight more than one e-mail. I am concerned about this when I am in the Junk mailbox. I do not want to open any e-mails that are in this mailbox.

Two thoughts:
1. You never need to open any emails in the junk mailbox. You can simply do Mailbox > Erase Junk Mail from Mail's menu.
2. What happens if you hold the shift key after highlighting the first in a series of emails, then click the second one with the shift key depressed? That should hightlight both.

After an "event" on my computer, all of my playlists were deleted. All of my music is still there, but I am concerned about synching my idpod, as many hundreds of hours were involved in creating the playlists and I do not want to lose them. Suggestions?

After an "event" on my computer, all of my playlists were deleted. All of my music is still on iTunes on my computer, but I am concerned about synching my idpod, as many hundreds of hours were involved in creating the playlists and I do not want to lose them. Suggestions?

Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
tt2

My dropped Macbook plays a five note song three times and on the third time, the last note drops in pitch like it is dying. I have not shut it off, but it does this coming out of sleep mode. Can't find any references to this. Anyone know what's happening?

My dropped Macbook plays a five note song three times and on the third time, the last note drops in pitch like it is dying. I have not shut it off, but it does this coming out of sleep mode. Can't find any references to this. Anyone know what's happening?

carolinechx wrote:
i know the description may be a little bit too confusing
Mostly because you are not using any capital letters or paragraph returns and your post is difficult to read.

I have some concerns about places my teen is visiting on the internet. The history is always cleaned and i am wondering if there is a way to see what websites have been visit throught the airport router? thanks

Hi pretty self expalanotory as in the title. I just want to know if there is a way to access website history that is maybe stored right on the router. Any assistance woudl be appreciated. I am not just a nosy Dad but I am very concerned about unsafe activity that my son may be researching. Thank you.

.there is no way to access historical website history on the router
Correct
but if I installed OpenDNS then I could track sites visited?
Correct, but you may need to install some software on each computer that you want to be able to monitor in the household. OpenDNS will walk you through the setup.
If you want to go back in time, there are also professional applications (read very expensive) that will reveal the browsing history of a given computer.....even if the browsing history has been erased by the user.
You will have to have physical access to the computer to use these applications. Post back if you need a few names.

Dropped macbook on the floor, concerns about the future applecare coverage

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