Dropped mid 2013 macbook air keyboard and trackpad not responding
My laptop slid off of my desk and onto the floor earlier this week. After checking to see if everything was okay- it was not!
My trackpad and keyboard are now unresponsive.
Macbook keeps searching for an external keyboard/ mouse.
Some reviews say to remove the back case of the laptop and make sure everything is plugged in. Other reviews say to reset SMC and NVRAM. I am currently backing everything up , but which route is best for a dropped laptop?
thanks in advance!
Take it to an Apple Store or Authorized Apple Service Center to see if it is salvageable. Sounds like it's very likely not salvageable.
Hopefully you have a good backup, created before this catastrophe.
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few days ago, my Macbook Pro keyboard and trackpad started to act very oddly.
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Macbook Pro Keyboard and trackpad not working - SOLUTION!
Recently my Macbook Pro of 3 years suddenly stopped working -- or at least the keyboard and track pad did. I plugged in an external USB mouse and and keyboard and was able to use it but it was of course cumbersome. Thinking it was a software issue like the one that used to happen to my old G4 desktop I reinstalled the OS but this did nothing but cause a lot of extra work. After doing a lot of hours of research I finally began reading that people were finding a solution by replacing their "topcase" (the topcase includes the keyboard and trackpad). This is a $300 fix and not knowing if it would even work I didn't want to try it and be wrong!
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It is not very hard to do the replacement but it is tricky because the components are so fragile and I did not have a video to properly describe how to open up connectors -- hence why I broke one. But if you are patient, savy and need to save a few bucks it can be done.
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Mid 2013 macbook air keyboard/trackpad stop responding
I have a mid-2013 13" Macbook Air - 512GB SSD, 8GB RAM - 1.7Ghz i7
I spend a good deal of time working at my home, where I have two external monitors (one via USB, one via the thunderbolt port) and a bluetooth wireless mouse and keyboard. Things are great.
I also go on the road, and when I do, I simply unplug my monitors, close the lid, and go.
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11/1/13 7:45:26.000 PM kernel[0]: Error: AppleHSSPIController::doSPITransfer CRC from device was invalid
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I will open up my MBA and the trackpad and internal keyboard are unresponsive.
Do four things to test for fault on this,
reset SMC ,
reset NVRAM,
uncheck "put hard disks to sleep"
and UNPAIR both your bluetooth mouse and keyboard from this Mac that you are using with it currently.
yes, the notion that your logic board is at fault is extremely unlikely, additionally (though far more likely) that your Mavericks OS is corrupt.
RESET SMC
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.
RESET NVRAM
Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.
Lastly, go into SYS PREFERENCES > ENERGY > uncheck "Put hard disks to sleep when possible" in both tabs.
Let your Mac go into sleep or close the lid for a few mins. and reopen and verify that your trackpad and mouse are fine. They should be after this,.........
If not contact Apple for full in shop diagnostic, theyll run a hardware test (unlikely causation) and reinstall the OS, then retest and LASTLY replace the logic board (very unlikely). -
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Randomly when using OSX Mavericks, since installing yesterday, my mid-2012 Macbook Pro keyboard and trackpad freeze and become unresponsive.
The computer is still running whatever I was doing, the computer does not crash, i just cannot control it and the only way I have found as a fix is to restart.
This never happened in Mountain Lion.
Can anyone help?Very similarly.
Mac Mini late 2012. i7 CPU, 16GB ram. 12GB unused.
After installing Mavericks, it seems to grind my system to a halt. It is still running (I can move the cursor and activity monitor updates processes) but every application I try to launch results in a colorful waiting sign. It even can take a minute or more before an application shows "any" sign of starting.
I tried to open a terminal session (so I could manually kill a process) but the terminal session did not even process. It timed out after 5 minutes.
Acitivity monitor shows 90-95% idle and I have no idea what's causing it.
I have already rebuild disk and reset permissions (all seemed fine) 3 times.
I've rebooted over 8 times since last night. I cannot use my Mac anymore reliably.
Please help. -
Mid 2013 macbook air: battery drain / running hot
Hi there,
For the last couple weeks my MBA starts to run hot and drain battery fast if I've been using it for a few hours.
I use it a lot on most days and connect to powercord only once it drops down low, like below 20%.
Have just seen other posts who recommend doing that at 50% battery and will now do the same.
However my question is: have i ruined my battery in the meantime?
AND/OR is there something else i can do to get battery running like it used to, and stop the loud fan switching on all the time because it's all running too hot?
I've copied in an etrecheck in case that helps diagnose more....
thanks heaps for any help!
Hardware Information:
MacBook Air (13-inch, Mid 2013)
MacBook Air - model: MacBookAir6,2
1 1.7 GHz Intel Core i7 CPU: 2 cores
8 GB RAM
Video Information:
Intel HD Graphics 5000 - VRAM: 1024 MB
System Software:
OS X 10.9.2 (13C64) - Uptime: 5 days 21:16:2
Disk Information:
APPLE SSD SM0512F disk0 : (500.28 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
disk0s2 (disk0s2) <not mounted>: 499.42 GB
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
Apple Internal Memory Card Reader
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Launch Daemons:
[System] com.adobe.fpsaud.plist 3rd-Party support link
[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
[System] net.cloudpath.HelperTool.plist 3rd-Party support link
Launch Agents:
[System] com.divx.dms.agent.plist 3rd-Party support link
[System] com.divx.update.agent.plist 3rd-Party support link
[System] com.sierrawireless.SwitchTool.plist 3rd-Party support link
User Launch Agents:
[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[not loaded] com.google.keystone.agent.plist 3rd-Party support link
User Login Items:
iTunesHelper
Calendar
Dropbox
Google Drive
Mail
Twitter
Disk Doctor
UCM Launch Agent
Internet Plug-ins:
FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
DivX Web Player: Version: 3.1.0.13 - SDK 10.5 3rd-Party support link
AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 3rd-Party support link
AdobePDFViewer: Version: 11.0.06 - SDK 10.6 3rd-Party support link
Flash Player: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
OVSHelper: Version: 1.1 3rd-Party support link
Default Browser: Version: 537 - SDK 10.9
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link
Silverlight: Version: 5.1.20913.0 - SDK 10.6 3rd-Party support link
Safari Extensions:
Searchme: Version: 1.2
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes:
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Old Applications:
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Microsoft Error Reporting: Version: 2.2.9 - SDK 10.4 3rd-Party support link
Microsoft Ship Asserts: Version: 1.1.4 - SDK 10.4 3rd-Party support link
Solver: Version: 1.0 - SDK 10.5 3rd-Party support link
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DivXUpdate: Version: 1.0 - SDK 10.5 3rd-Party support link
DivXMediaServer: Version: 10.1 - SDK 10.5 3rd-Party support link
DivXTransferWizard: Version: 10.1.0 (Build 10.1.0.102) - SDK 10.5 3rd-Party support link
DMSLaunch: Version: 1.0 - SDK 10.5 3rd-Party support link
SLLauncher: Version: 1.0 - SDK 10.5 3rd-Party support link
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Open XML for Excel: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Office Setup Assistant: Version: 14.3.8 - SDK 10.5 3rd-Party support link
Microsoft Alerts Daemon: Version: 14.3.9 - SDK 10.5 3rd-Party support link
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Microsoft Database Daemon: Version: 14.3.9 - SDK 10.5 3rd-Party support link
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Microsoft Database Utility: Version: 14.3.9 - SDK 10.5 3rd-Party support link
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Microsoft Clip Gallery: Version: 14.3.9 - SDK 10.5 3rd-Party support link
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Microsoft PowerPoint: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Excel: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Outlook: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Word: Version: 14.3.9 - SDK 10.5 3rd-Party support link
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DivX Converter: Version: 10.1.0 (Build 10.1.0.166) - SDK 10.5 3rd-Party support link
DivX Player: Version: 10.1.0 (Build 11.3.0.40) - SDK 10.5 3rd-Party support link
Time Machine:
Auto backup: YES
Volumes being backed up:
Destinations:
Data [Network] (Last used)
Total size: 2
Total number of backups: 57
Oldest backup: 2013-07-26 15:57:23 +0000
Last backup: 2014-03-18 12:31:47 +0000
Size of backup disk: Excellent
Backup size 2 > (Disk size 0 B X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
100% Locum
2% WindowServer
1% EtreCheck
1% Google Drive
0% Microsoft Word
Top Processes by Memory:
213 MB Safari
188 MB Finder
156 MB com.apple.WebKit.WebContent
131 MB Mail
115 MB Microsoft Word
Virtual Memory Information:
2.33 GB Free RAM
3.60 GB Active RAM
626 MB Inactive RAM
1005 MB Wired RAM
7.65 GB Page-ins
64 MB Page-outs1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. All it does is to collect information about the state of the computer. That information goes nowhere unless you choose to share it. However, you should be cautious about running any kind of program (not just a shell script) at the request of a stranger on a public message board. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them. Ask for other options.
Here's a summary of what you need to do, if you choose to proceed: Copy a line of text from this web page into the window of another application. Wait for the script to run. It usually takes a few minutes. Then paste the results, which will have been copied automatically, back into a reply on this page. The sequence is: copy, paste, wait, paste again. Details follow.
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Triple-click anywhere in the line of text below on this page to select it:
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"$o" =~ ^0?$ ]] && printf "$Fs" "$1" "$o"; }; R () { o=; [[ r -eq 0 ]]; }; SP () { system_profiler SP${1}DataType; }; id -G | grep -qw 80; a=$?; A && sudo true; r=$?; t=`date +%s`; clear; { A || echo $'No admin access\n'; A && ! R && echo $'No root access\n'; SP Software | sed -n 's/^ *//;5p;6p;8p'; h=(`SP Hardware | awk '/ Id/{print $3}; /Mem/{print $2}'`); o=$h; Ps "Model"; o=$((h[1]<4?h[1]:0)); Ps "Total RAM (GB)"; o=`SP Memory | sed '1,5d;/[my].*:/d'`; [[ "$o" =~ s:\ [^O]|x([^08]|0[^2]|8[^0]) ]] && printf "$Fr" "$o"; o=`SP Diagnostics | sed '5,6!d'`; [[ "$o" =~ Pass ]] || Pm "POST"; p=`SP Power`; o=`awk '/Cy/{print $NF}' <<< "$p"`; o=$((o>=300?o:0)); Ps "Battery cycles"; o=`sed -n '/Cond.*: [^N]/{s/^.*://p;}' <<< "$p"`; Ps "Battery condition"; for b in FireWire Thunderbolt USB; do o=`SP $b | sed -En '1d;/:$/{s/ *:$//;x;s/\n//g;s/\).*/)/p;};/^ *(V.+ [0N]|Man).+ /{s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};/Apple|Genesy|Intel|SMSC/{s/.//g;h;}'`; Pm $b; done; o=`pmset -g therm | sed 's/^.*C/C/'`; [[ "$o" =~ No\ th|pms ]] && o=; Pm "Thermal conditions"; o=`pmset -g sysload | grep -v :`; [[ "$o" =~ =\ [^GO] ]] || o=; Pm "System load advisory"; o=`nvram boot-args | awk '{$1=""; print}'`; Ps "boot-args"; a=(/ ""); A=(System User); for i in 0 1; do o=`cd ${a[$i]}L*/Lo*/Diag* || continue; for f in *.{cr,h,pa,s}*; do [[ -f "$f" ]] || continue; d=$(stat -f%Sc -t%F "$f"); [[ "$f" =~ h$ ]] && grep -lq "^Thread c" "$f" && f="$f *"; echo "$d ${f%%_2*} ${f##*.}"; done | sort | tail`; Pm "${A[$i]} diagnostics"; done; grep -lq '*$' <<< "$o" && printf $'\n\t* Code injection\n'; o=`syslog -F bsd -k Sender kernel -k Message CReq 'caug|GPU |hfs: Ru|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|timed? ?o|WARN' -k Message Ane 'SMC:' | tail -n25 | awk '/:/{$4=""; $5=""};1'`; Pm "Kernel messages"; o=`df -m / | awk 'NR==2 {print $4}'`; o=$((o<5120?o:0)); Ps "Free space (MiB)"; o=$(($(vm_stat | awk '/eo/{sub("\\.",""); print $2}')/256)); o=$((o>=1024?o:0)); Ps "Pageouts (MiB)"; s=( `sar -u 1 10 | sed '$!d'` ); [[ s[4] -lt 85 ]] && o=`printf "$Fu" ${s[1]} ${s[3]}` || o=; Ps "Total CPU usage" && { s=(`ps acrx -o comm,ruid,%cpu | sed '2!d'`); n=$((${#s[*]}-1)); c="${s[*]}"; o=${s[$n]}%; Ps "CPU usage by process \"${c% ${s[$((n-1))]}*}\" with UID ${s[$((n-1))]}"; }; s=(`top -R -l1 -n1 -o prt -stats command,uid,prt | sed '$!d'`); n=$((${#s[*]}-1)); s[$n]=${s[$n]%[+-]}; c="${s[*]}"; o=$((s[$n]>=25000?s[$n]:0)); Ps "Mach ports used by process \"${c% ${s[$((n-1))]}*}\" with UID ${s[$((n-1))]}"; o=`kextstat -kl | grep -v com\\.apple | cut -c53- | cut -d\< -f1`; Pm "Loaded extrinsic kernel extensions"; R && o=`sudo launchctl list | awk 'NR>1 && !/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|calendarse|cups|dove|isc|ntp|openld|post[fg]|x)/{print $3}'`; Pm "Extrinsic daemons"; o=`launchctl list | awk 'NR>1 && !/0x|com\.apple|org\.(x|openbsd)|\.[0-9]+$/{print $3}'`; Pm "Extrinsic agents"; o=`for d in {/,}L*/Lau*; do M; done | egrep -v 'com\.apple\.(CSConfig|server)' | while read f; do ID=$($PB\ :Label "$f") || ID="No job label"; printf "$Fb" "$f" "$ID"; done`; Pm "launchd items"; o=`for d in /{S*/,}L*/StartupItems; do M; done`; Pm "Startup items"; sys=`pkgutil --regexp --only-files --files com.apple.pkg.* | sort | uniq | sed 's:^:/:'`; b=`sed -E '/^.+Lib.+\/Contents\/Info.plist$/!d;s/\/Info.plist$//;/Contents\/./d' <<< "$sys"`; l=`egrep '^/usr/lib/.+dylib$' <<< "$sys"`; [[ "$b" && "$l" ]] && { o=`find -L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo}* -type d -name Contents -prune | grep -Fv "$b" | while read d; do test -f "$d/Info.plist" || continue; ID=$($PB\ :CFBundleIdentifier "$_") || ID="No bundle ID"; printf "$Fb" "${d%/Contents}" "$ID"; done`; Pm "Extrinsic loadable bundles"; o=`find /usr/lib -type f -name *.dylib | grep -Fv "$l"`; Pm "Extrinsic shared libraries"; :; } || echo $'\nReceipts missing'; o=`for e in INSERT_LIBRARIES LIBRARY_PATH; do launchctl getenv DYLD_$e; done`; Pm "Environment"; o=`find -L {,/u*/lo*}/e*/periodic -type f -mtime -10d`; Pm "Modified periodic scripts"; o=`scutil --proxy | grep Prox`; Pm "Proxies"; o=`scutil --dns | awk '/r\[0\] /{if ($NF !~ /^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./) print $NF; exit}'`; i=`route -n get default | awk '/e:/{print $2}'`; I=`$NS -listnetworkserviceorder | sed -En '/ '$i'\)$/{x;s/^\(.+\) //p;q;};x'`; n=`$NS -getdnsservers "$I" | awk '!/^T/{print "not "}'`; Ps "DNS (${n}from DHCP)"; o=`$NS -getinfo "$I" | awk '/k:/{if ($3 !~ "(255\.){3}0") print $3}'`; Ps "Netmask"; R && o=`sudo profiles -P | grep : | wc -l`; Ps "Profiles"; f=auto_master; [[ `md5 -q /etc/$f` =~ ^b166 ]] || Pc $f /etc/$f; for f in fstab sysctl.conf crontab launchd.conf; do Pc $f /etc/$f; done; f=/etc/hosts; Pc "hosts" <(egrep -v "$H" $f ); AT $f; Pc "User launchd" ~/.launchd*; R && Pc "Root crontab" <(sudo crontab -l); Pc "User crontab" <(crontab -l); R && o=`sudo defaults read com.apple.loginwindow LoginHook`; Pm "Login hook"; LD="$(`find /S*/*/F* -type f -name lsregister | head -n1` -dump)"; o=`for ID in $AC; do [[ "$LD" =~ $ID ]] && echo $ID; done`; Pm "Application check"; Pp "Global login items" /L*/P*/loginw* Path; Pp "User login items" L*/P*/*loginit* Name; Pp "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed -E 's/(\..*$|-[1-9])//g'; o=`find ~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \) | wc -l`; Ps "Restricted user files"; cd; o=`SP Fonts | egrep 'id: N|te: Y' | wc -l`; Ps "Font problems"; o=`find L*/{Con,Pref}* -type f ! -size 0 -name *.plist | while read f; do plutil -s "$f" >&- || echo $f; done`; Pm "Bad plists"; d=(Desktop L*/Keyc*); n=(20 7); for i in 0 1; do o=`find "${d[$i]}" -type f -maxdepth 1 | wc -l`; o=$((o<=n[$i]?0:o)); Ps "${d[$i]##*/} file count"; done; o=; [[ UID -eq 0 ]] && o=root; Ps "UID"; o=$((`date +%s`-t)); Ps "Elapsed time (s)"; } 2>/dev/null | pbcopy; exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
7. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste (command-V). The text you pasted should vanish immediately. If it doesn't, press the return key.
8. If you see an error message in the Terminal window such as "syntax error," enter
exec bash
and press return. Then paste the script again.
9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
11. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
12. When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.
Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Terms of Use of the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
Mid-2013 Macbook Air Battery Life has become awful-Not Mavericks related
I have a Mid-2013 Macbook Air that I bought in July. i5, 1.3 GHz, 8GB RAM, 500 GB SSD. I honestly thought that my horrible battery life was due to the recent upgrade to Mavericks (many MBAir users are having problems with 10.9), so I downgraded to 10.8.5 this AM. With my backlit keyboard off and the screen at a mid-level of brightness, I am barely getting 2hrs of battery life. Before I go make an appointment with the Apple Genius, I was wondering whether anyone has any suggestions. I saw other threads on this issue, but none of them seem to really help. Below is the EtreCheck file (there seems to be a lot of Symantec traffic, but I am not sure that is the cause). Also, I am also running "hidden" so I wonder if the constant location services are draining the battery. Again, any help would be greatly appreciated. Many thanks.
Hardware Information:
MacBook Air (11-inch, Mid 2013)
MacBook Air - model: MacBookAir6,1
1 1.3 GHz Intel Core i5 CPU: 2 cores
8 GB RAM
Video Information:
Intel HD Graphics 5000 - VRAM: 1024 MB
Audio Plug-ins:
AirPlay: Version: 1.7
iSightAudio: Version: 7.7.1
Startup Items:
HDDFanControlDaemon - Path: /Library/StartupItems/HDDFanControlDaemon
NortonMissedTasks - Path: /Library/StartupItems/NortonMissedTasks
SMC - Path: /Library/StartupItems/SMC
SymAutoProtect - Path: /Library/StartupItems/SymAutoProtect
System Software:
OS X 10.8.5 (12F45) - Uptime: 0 days 0:13:9
Disk Information:
APPLE SSD SM0512F disk0 : (500.28 GB)
disk0s1 (disk0s1) <not mounted>: 209.7 MB
RAWAIR (disk0s2) /: 499.42 GB (230.02 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Kernel Extensions:
com.parallels.virtualsound (1.0
com.Symantec.kext.SAVAPComm (12.1)
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[loaded] com.adobe.fpsaud.plist
[loaded] com.hidden.daemon.plist
[loaded] com.microsoft.office.licensing.helper.plist
[loaded] com.parallels.mobile.dispatcher.launchdaemon.plist
[loaded] com.parallels.mobile.kextloader.launchdaemon.plist
[loaded] com.raynersw.nshctldo.plist
Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist
[loaded] com.adobe.AdobeCreativeCloud.plist
[loaded] com.citrix.AuthManager_Mac.plist
[loaded] com.citrix.ReceiverHelper.plist
[loaded] com.citrix.ServiceRecords.plist
[loaded] com.parallels.mobile.prl_deskctl_agent.launchagent.plist
[loaded] com.symantec.quickmenusa.application.plist
[loaded] com.symantec.savdiskmountnotify.application.plist
[loaded] com.symantec.scannotification.application.plist
[loaded] com.symantec.symsecondarylaunch.application.plist
User Launch Agents:
[loaded] com.adobe.AAM.Updater-1.0.plist
[loaded] com.adobe.ARM.[...].plist
[loaded] com.c-command.SpamSieve.LaunchAgent.plist
[loaded] com.google.keystone.agent.plist
[loaded] com.parallels.mobile.startgui.launchagent.plist
User Login Items:
iTunesHelper
Citations
HDD Fan Control Monitor
Dropbox
Google Drive
3rd Party Preference Panes:
Flash Player
HDD Fan Control
SymAutoProtect
Symantec\nQuickMenu
Internet Plug-ins:
AdobeAAMDetect.plugin
AdobePDFViewer.plugin
AdobePDFViewerNPAPI.plugin
AmazonMP3DownloaderPlugin101750.plugin
CitrixICAClientPlugIn.plugin
Flash Player.plugin
FlashPlayer-10.6.plugin
JavaAppletPlugin.plugin
MeetingJoinPlugin.plugin
QuickTime Plugin.plugin
SharePointBrowserPlugin.plugin
Silverlight.plugin
SlingPlayer.plugin
User Internet Plug-ins:
CitrixOnlineWebDeploymentPlugin.plugin
Bad Fonts:
None
Time Machine:
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
RAWAIR: Disk size: 499.42 GB Disk used: 269.4 GB
Destinations:
MBAIR TIME MACHINE [Local] (Last used)
Total size: 499.97 GB
Total number of backups: 4
Oldest backup: 2013-09-15 03:56:43 +0000
Last backup: 2013-10-10 23:32:11 +0000
Size of backup disk: Too small
Backup size 499.97 GB < (Disk used 269.4 GB X 3)
Top Processes by CPU:
134% Dropbox
14% mds
14% Creative Cloud
3% SymAutoProtect
3% WindowServer
2% Finder
1% fontd
1% EtreCheck
1% hidd
0% taskgated
Top Processes by Memory:
524 MB SymAutoProtect
188 MB WebProcess
175 MB Dropbox
172 MB mds
172 MB Safari
139 MB Finder
90 MB CalendarAgent
66 MB Creative Cloud
66 MB Google Drive
41 MB WindowServer
Virtual Memory Statistics
51 MB Free RAM
2.70 GB Active RAM
4.47 GB Inactive RAM
798 MB Wired RAM
1.59 GB Page-ins
0 B Page-outsYes,
After Mavericks install, your "time remaining" WILL BE INACCURATE until you do a SMC reset in many case
SMC reset
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
There is a HUGE distinction here about someone getting less batt. life in actuality .......or are they just reading the "time remaining" and using that as a true indicator which is certainly is not.
Ive seen 3 notebooks after SMC reset jump 4+ hours in "time remaining" and slowly climb after 3+ full charge cycles.
Until things settle down, nobody should trust what the 'time remaining' says. -
Low battery life mid 2013 macbook air (i7)
hi all, i am getting pretty poor battery life out of my new macbook air. can you pro's check out my running info and figure out what is sucking my battery?
Hardware Information:
MacBook Air (13-inch, Mid 2013)
MacBook Air - model: MacBookAir6,2
1 1.7 GHz Intel Core i7 CPU: 2 cores
4 GB RAM
Video Information:
Intel HD Graphics 5000 - VRAM: 1024 MB
System Software:
OS X 10.8.4 (12E3067) - Uptime: 0 days 0:15:51
Disk Information:
APPLE SSD SM0128F disk0 : (121.33 GB)
disk0s1 (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /: 120.47 GB (79.38 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
Apple Internal Memory Card Reader
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Kingston DataTraveler 2.0 31.22 GB
UNTITLED (disk1s1) /Volumes/UNTITLED: 31.22 GB (31.15 GB free)
Microsoft Microsoft® Nano Transceiver v1.0
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Kernel Extensions:
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[loaded] com.google.keystone.daemon.plist
[loaded] com.microsoft.office.licensing.helper.plist
Launch Agents:
[loaded] com.google.keystone.agent.plist
User Launch Agents:
[loaded] com.spotify.webhelper.plist
User Login Items:
iTunesHelper
Dropbox
Spotify
uTorrent
3rd Party Preference Panes:
None
Internet Plug-ins:
JavaAppletPlugin.plugin
MeetingJoinPlugin.plugin
QuickTime Plugin.plugin
SharePointBrowserPlugin.plugin
User Internet Plug-ins:
CitrixOnlineWebDeploymentPlugin.plugin
Bad Fonts:
None
Top Processes by CPU:
10% Google Chrome
3% WindowServer
2% Spotify
2% Microsoft Outlook
2% Dock
1% EtreCheck
1% fontd
0% unetbootin
0% Microsoft Lync
0% Microsoft Word
Top Processes by Memory:
131 MB Messages
115 MB Spotify
106 MB Google Chrome
106 MB Microsoft Outlook
106 MB WindowServer
90 MB iTunes
90 MB Dropbox
86 MB Google Chrome Helper
74 MB iPhoto
74 MB Microsoft Lync
Virtual Memory Statistics
1.23 GB Free RAM
1.70 GB Active RAM
456 MB Inactive RAM
502 MB Wired RAM
558 MB Page-ins
0 B Page-outsthis is my case... just let charging almost all day.
it's too big drop from 12 to 8 hours... Im not even using such processor...
it feels like a lie... -
New Mid-2013 macbook air BATTERY LIFE decreasing fast?
Hi,
I just bought a new Macbook Air 13" 256GB , 4GB RAM. I'm worried about my battery life. With only 2 hours of just surfing the net and on 50% brightness, my battery life dropped to 60%. So every 30 minutes, it drops by 10%. I also found that my computer usage is 95% idle so how can my battery life waste so quickly??
my battery health is 100%. Is that even normal for a Macbook Air that is only 5 days old?
Thank you!
PS: I am running Mountain Lion OSX.Hardware Information:
MacBook Air (13-inch, Mid 2013)
MacBook Air - model: MacBookAir6,2
1 1.3 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information:
Intel HD Graphics 5000 - VRAM: 1024 MB
Startup Items:
HWNetMgr - Path: /Library/StartupItems/HWNetMgr
HWPortDetect - Path: /Library/StartupItems/HWPortDetect
System Software:
OS X 10.8.4 (12E3067) - Uptime: 0 days 0:3:21
Disk Information:
APPLE SSD SM0256F disk0 : (251 GB)
disk0s1 (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /: 250.14 GB (135.77 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
Apple Internal Memory Card Reader
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Kernel Extensions:
com.rim.driver.BlackBerryUSBDriverInt (0.0.94)
com.seagate.driver.PowSecDriverCore (5.2.3)
com.seagate.driver.PowSecLeafDriver_10_5 (5.2.3)
com.Bitdefender.iokit.av (2.0.1)
com.rim.driver.BlackBerryVirtualPrivateNetwork (1.0.11)
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[loaded] cn.com.zte.PPPMonitor.plist
[loaded] com.adobe.fpsaud.plist
[loaded] com.bitdefender.avp.AuthHelperTool.plist
[loaded] com.bitdefender.avp.UpgDaemon.plist
[loaded] com.microsoft.office.licensing.helper.plist
[loaded] com.rim.BBDaemon.plist
[not loaded] com.rim.nkehelper.plist
[failed] com.rim.tunmgr.plist
[failed] com.sec.faxdb.plist
[not loaded] com.teamviewer.teamviewer_service.plist
Launch Agents:
[loaded] cn.com.zte.usbswapper.plist
[not loaded] com.bitdefender.avod.18.fullsystem.plist
[loaded] com.bitdefender.avp.antiphishing.plist
[loaded] com.divx.dms.agent.plist
[loaded] com.divx.update.agent.plist
[loaded] com.rim.BBAlbumArtCacher.plist
[loaded] com.rim.BBLaunchAgent.plist
[loaded] com.rim.blackberrylink.BlackBerry-Link-Helper-Agent.plist
[failed] com.rim.PeerManager.plist
[not loaded] com.teamviewer.teamviewer.plist
[not loaded] com.teamviewer.teamviewer_desktop.plist
User Launch Agents:
[loaded] ws.agile.1PasswordAgent.plist
User Login Items:
iTunesHelper
3rd Party Preference Panes:
Box Sync
Flash Player
Paragon NTFS for Mac ® OS X
Internet Plug-ins:
AdobePDFViewer.plugin
AdobePDFViewerNPAPI.plugin
DivX Plus Web Player.plugin
Flash Player.plugin
FlashPlayer-10.6.plugin
iPhotoPhotocast.plugin
JavaAppletPlugin.plugin
OVSHelper.plugin
QuickTime Plugin.plugin
SharePointBrowserPlugin.plugin
Silverlight.plugin
User Internet Plug-ins:
Bad Fonts:
None
Top Processes by CPU:
2% hidd
2% WindowServer
1% EtreCheck
1% BDDaemon
1% Safari
1% fontd
0% BBLaunchAgent
0% loginwindow
0% WebProcess
0% Mac_SwapperDemon
Top Processes by Memory:
324 MB BDDaemon
131 MB mds
131 MB WebProcess
86 MB Mail
78 MB Safari
37 MB WindowServer
29 MB Dock
25 MB SystemUIServer
20 MB mdworker
20 MB PluginProcess
Virtual Memory Statistics
1.77 GB Free RAM
1.37 GB Active RAM
198 MB Inactive RAM
547 MB Wired RAM
230 MB Page-ins
0 B Page-outs -
New Mid-2013 Macbook Air Battery Health issues
Hi,
I bought a new Macbook Air 13" 128GB 4GB RAM for 2weeks. I discovered that the battery went much fast than I thought. Now after 2weeks, the battery heath is decreased to 97% and cycles 21. And a fully-charged battery last only 7-8hours. Besides, the back of it come always too hot. What should I do to fix this issue? Thank you!!
Here is the report from EtreCheck,
Hardware Information:
MacBook Air (13-inch, Mid 2013)
MacBook Air - model: MacBookAir6,2
1 1.3 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information:
Intel HD Graphics 5000 - VRAM: 1024 MB
System Software:
OS X 10.8.4 (12E3200) - Uptime: 0 days 10:27:50
Disk Information:
APPLE SSD SD0128F disk0 : (121.33 GB)
disk0s1 (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /: 120.47 GB (8.82 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
Apple Internal Memory Card Reader
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Kernel Extensions:
com.wdc.driver.USB-64HP (1.0.1)
Problem System Launch Daemons:
[failed] com.apple.wdhelper.plist
Problem System Launch Agents:
[failed] com.apple.accountsd.plist
[failed] com.apple.coreservices.appleid.authentication.plist
[failed] com.apple.printtool.agent.plist
[failed] com.apple.rcd.plist
[failed] com.apple.scopedbookmarkagent.xpc.plist
Launch Daemons:
[loaded] com.adobe.fpsaud.plist
[loaded] com.microsoft.office.licensing.helper.plist
Launch Agents:
User Launch Agents:
[loaded] com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist
[loaded] com.google.keystone.agent.plist
[loaded] com.macpaw.CleanMyMac.helperTool.plist
[loaded] com.macpaw.CleanMyMac.trashSizeWatcher.plist
[loaded] com.macpaw.CleanMyMac.volumeWatcher.plist
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist
[loaded] com.spotify.webhelper.plist
User Login Items:
Flux
Flux
SleepTime
iTunesHelper
Caffeine
Dropbox
Jitouch
3rd Party Preference Panes:
Flash Player
Flip4Mac WMV
Jitouch
Internet Plug-ins:
AdobePDFViewer.plugin
AdobePDFViewerNPAPI.plugin
Flash Player.plugin
FlashPlayer-10.6.plugin
Flip4Mac WMV Plugin.plugin
JavaAppletPlugin.plugin
QuickTime Plugin.plugin
SharePointBrowserPlugin.plugin
User Internet Plug-ins:
Bad Fonts:
None
Top Processes by CPU:
22% uTorrent
17% WindowServer
10% Google Chrome
1% hidd
1% Dock
1% EtreCheck
1% Finder
1% Jitouch
1% fontd
0% SystemUIServer
Top Processes by Memory:
254 MB Google Chrome
93 MB Google Chrome Helper
78 MB Finder
78 MB WindowServer
74 MB mds
66 MB uTorrent
49 MB Dock
41 MB Dropbox
25 MB loginwindow
25 MB NotificationCenter
Virtual Memory Statistics
230 MB Free RAM
1.81 GB Active RAM
1.22 GB Inactive RAM
634 MB Wired RAM
7.62 GB Page-ins
517 MB Page-outsAnyone can help please??
-
Mid 2013 Macbook Air - Worth the upgrade
Hey,
I have a Macbook Pro 13 inch (early 2011)
Im looking at getting a desktop computer (preferebly the Mac Pro when released) and I want to know if I should sell my Macbook pro and get the mid 2013 Macbook Air, to use for uni as the MBP is quite heavy.
CheersJust sold my Mid 2011 MacBook Air for £510 - I;m very pleased with the new MacBook Air June 2013
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Mid 2013 Macbook Air Battery Fix
Hello everyone,
I'm getting 5-6 hours on a 11' Macbook Air 2013. Here are below stats:
Hardware Information:
MacBook Air (11-inch, Mid 2013)
MacBook Air - model: MacBookAir6,1
1 1.3 GHz Intel Core i5 CPU: 2 cores
8 GB RAM
Video Information:
Intel HD Graphics 5000 - VRAM: 1024 MB
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0
AirPlay: Version: 1.9
AppleAVBAudio: Version: 2.0.0
iSightAudio: Version: 7.7.3
System Software:
OS X 10.9 (13A603) - Uptime: 7 days 2:37:5
Disk Information:
APPLE SSD TS0256F disk0 : (251 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /: 250.14 GB (222.99 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Kernel Extensions:
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[loaded] org.gpgtools.gpgmail.patch-uuid.plist
Launch Agents:
[loaded] org.gpgtools.gpgmail.enable-bundles.plist
[loaded] org.gpgtools.gpgmail.patch-uuid-user.plist
[loaded] org.gpgtools.Libmacgpg.xpc.plist
[loaded] org.gpgtools.macgpg2.fix.plist
[loaded] org.gpgtools.macgpg2.shutdown-gpg-agent.plist
[loaded] org.gpgtools.macgpg2.updater.plist
User Launch Agents:
[loaded] com.google.keystone.agent.plist
User Login Items:
Flux
iTunesHelper
Google Chrome
3rd Party Preference Panes:
GPGPreferences
Internet Plug-ins:
Default Browser.plugin
QuickTime Plugin.plugin
User Internet Plug-ins:
Bad Fonts:
None
Time Machine:
Time Machine not configured!
Top Processes by CPU:
98% systemstats
3% WindowServer
1% EtreCheck
1% fontd
0% hidd
0% SystemUIServer
0% loginwindow
0% Dock
0% System Events
0% sysmond
Top Processes by Memory:
172 MB Google Chrome
111 MB systemstats
106 MB Safari
98 MB mds_stores
82 MB Evernote
66 MB ReportCrash
49 MB Finder
33 MB iTunes
33 MB Google Chrome Helper
33 MB WindowServer
Virtual Memory Statistics:
4.48 GB Free RAM
1.71 GB Active RAM
596 MB Inactive RAM
890 MB Wired RAM
38.98 GB Page-ins
71 MB Page-outs
I would appreciate any help on how to increase my battery life. Thanks in advance!Lowest power consumption for youtube viewing is Safari.
Yes, I know about all the nice Java script extensions (ala Greasemonkey) and addons that are lacking in Safari.
However Firefox has both Safari and Chrome beat by a 100 miles in the extension and addon dept. , ....additionally the "eyeball" of Google/Chrome is subjectively not preferred by myself in web use.
Give Safari a go for a few hours and you should notice a drastic change in power consumption.
Also go to Activity monitor > ENERGY tab to see the use difference between the two and other running APPS. -
New Mid 2013 Macbook Air has Battery Problems
I'm having problems with my new Mid 2013 Macbook Air. I read it's to do with the i7 processor or using Chrome. Below are the details from etresoft scan. Any help on how to find and shut down unecessary items/processes much appreciated?
Hardware Information:
MacBook Air (13-inch, Mid 2013)
MacBook Air - model: MacBookAir6,2
1 1.7 GHz Intel Core i7 CPU: 2 cores
8 GB RAM
Video Information:
Intel HD Graphics 5000 - VRAM: 1024 MB
Startup Items:
HP USB EWS Gateway - Path: /Library/StartupItems/HP USB EWS Gateway
HWNetMgr - Path: /Library/StartupItems/HWNetMgr
HWPortDetect - Path: /Library/StartupItems/HWPortDetect
System Software:
OS X 10.8.4 (12E3200) - Uptime: 0 days 1:45:46
Disk Information:
APPLE SSD SD0256F disk0 : (251 GB)
disk0s1 (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /: 250.14 GB (95.74 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
Apple Internal Memory Card Reader
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Kernel Extensions:
Problem System Launch Daemons:
Problem System Launch Agents:
[loaded] com.paragon.NTFS.trial.plist
[loaded] com.paragon.NTFS.upd.plist
Launch Daemons:
[loaded] cn.com.zte.PPPMonitor.plist
[loaded] com.adobe.fpsaud.plist
[not loaded] com.adobe.SwitchBoard.plist
[loaded] com.google.keystone.daemon.plist
[loaded] com.microsoft.office.licensing.helper.plist
Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist
[loaded] com.adobe.CS5ServiceManager.plist
[loaded] com.google.keystone.agent.plist
User Launch Agents:
[loaded] com.divx.agent.postinstall.plist
[failed] com.facebook.videochat.plist
[loaded] com.spotify.webhelper.plist
[not loaded] Internet Everywhere
User Login Items:
Google Chrome
VMCStatusMenu
3rd Party Preference Panes:
DivX
Flash Player
Paragon NTFS for Mac ® OS X
Perian
Internet Plug-ins:
DivXBrowserPlugin.plugin
Flash Player.plugin
FlashPlayer-10.6.plugin
googletalkbrowserplugin.plugin
JavaAppletPlugin.plugin
npgtpo3dautoplugin.plugin
o1dbrowserplugin.plugin
OVSHelper.plugin
QuickTime Plugin.plugin
SharePointBrowserPlugin.plugin
Silverlight.plugin
User Internet Plug-ins:
Dashlane.plugin
Picasa.plugin
Bad Fonts:
None
Top Processes by CPU:
2% EtreCheck
2% WindowServer
1% Google Chrome
0% pbs
0% Microsoft Word
0% fontd
0% quicklookd
0% Microsoft Excel
0% Finder
0% coreservicesd
Top Processes by Memory:
328 MB mds
262 MB Google Chrome
164 MB Finder
131 MB Microsoft Word
106 MB WindowServer
98 MB Microsoft Excel
90 MB Dashlane
66 MB Calendar
66 MB Google Chrome Helper
66 MB DashlaneAgent
Virtual Memory Statistics
2.69 GB Free RAM
3.45 GB Active RAM
1.01 GB Inactive RAM
858 MB Wired RAM
2.38 GB Page-ins
0 B Page-outsI did need to install the software so thanks for that but the battery life is still reporting only about 6 hours for a brand new mid 2013 macbook air 13 inch.
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