Dropped my iPhone, white screen, have AppleCare service

I am such a dumb duck for dropping my iPhone while playing tennis, and now, my phone is just a white screen.
I have a AppleCare service for my iPhone, so does that cover my phone for damage?

Doubtful Apple is that stupid. If you call AppleCare to handle this over the phone, your iPhone will be picked up and returned for inspection and testing. If you make an appointment at an Apple store if there is one nearby, your iPhone will be inspected and tested - they won't just take your word for it and give you an exchange under warranty. This isn't Apple's first rodeo.
More than likely this problem will be determined to have been caused by accidental damage. You may get lucky by not be truthful up front but if you prefer being deceitful, then hopefully you won't reap what you sow. Even if you are truthful, you may get an exchange under warranty anyway.

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How to reset your iPhones white screen

How do I reset my iPhones white screen...it's not working!!!

Try a Reset...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430
If neo joy...
Connect to iTunes on the computer you usually Sync with and “ Restore “...
http://support.apple.com/kb/HT1414

Hello-- i just lost my iphone but i have applecare what does this do?

hello-- i just lost my iphone but i have applecare what does this do?

eeessttaa wrote:
Apple care is if you brake it it's kind of like insurance on the phone. and i think you also get support for any questions you have.
Please do not respond if you're not sure of the answer. In this care you've given completely ERRONEOUS information.
AppleCare extends Apple's 12 month warranty. It is NOT insurance on the phone, and certainly does NOT cover accidental damage like breakage.
BTW, in this context you "break" the iPhone, not "brake" it.
Thanks.

I cracked the screen on my iPhone 4s, I have AppleCare will they replace it with the iPhone 5 since it's a 32GB?

Hi,
I have AppleCare+ and I've already cracked my screen once. Well I know that before the iPhone 5 came out, if I cracked it again, I'd just recieve a new 32GB iPhone 4S.
Now that the iPhone 5 is out and the 32GB version of the iPhone 4S is no longer available, will I be upgraded to the iPhone 5 32GB model?
Please let me know if you can help.
Thank you!

Do they happen to have ALL of the older models? I don't really like the 5 that much, but I was hoping to pay an upcharge and get a 64GB model.
Do you know if they do/allow this?

Drop my iPhone 4 screen shattered if I have it replaced instead of repaired do I loose all my purchased apps?

So my luck finally ran out after dropping my iPhone 4 several times on concrete with minor if any damage. But today I dropped my iPhone and the screen shattered. I'm comparing repair verses replacement and I'm leaning towards replacing. If I have it replaced instead of repaired do I loose all my purchased apps?

apps, music and well everything is tied to the appleID one connects with
not the device one use to connect
you could not lose the right to redownload the apps you bought for free even if you tried

Dropped ipod. White screen.

Hello.I dropped my ipod touch,and there's white screen. What should I do? My warranty have already ended. It happened about a week ago,and I tried holding home/power buttons,going to dfu mode etc. nothing worked... When i dropped it,voice control still worked.

- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order. Could be just a loose connection or maybe more serious problem
Apple Retail Store - Genius Bar

Dropped my iphone and screen is blank

I recently dropped my iphone and now the screen won't show up. Anyone have any ideas how to fix it?

Make an appointment at the Genius Bar of your local Apple Store. Take your credit card. An out of warranty replacement for an iPhone 4 is US$149.
It's broken.

IPhone white screen of death: Anyone else?

To All,
Since the iPhone 3.0 software update I have been experiencing the white screen of death (basically the screen turns completely white but the phone still works fine in the background. You just can't see anything) on my iPhone 3g. You can reset the phone and it will come back just fine but a minute or two later the white screen will appear again. After a few minutes of resetting or leaving it alone it will go away.
I would like to know if anyone else having this problem since the 3.0 release. Did you experience this problem before the 3.0 release? Also, does it happen when your battery is around 50% and then stops when your battery is at 20%. Just wondering if the battery is starting to fail and this is causing something in the iphone to freak out and pop the white screen.

That happened to me once and the only was is to fix it is to use recovery mode.
1. Connect your USB cable to your computer but NOT your iPhone.
2. Turn your phone off.
3. When your phone is off, press the home button and connect your iPhone to your computer.
4. Your iPhone will turn on and keep pressing to the home button. iTunes logo will appear on your screen.
5. You can start your restoration progress.
Hope this helps. Thats is how I saved my phone. It also seems to me that the phone you are using right now may had been jailbroken and stopped working.

Iphone white screen

my iphone screen is white, it was working fine. I've taken out the simm card but still a white screen. Does anyone have any suggestions?

Hi,
What were you doing with the iPhone when the issue occurred?
Try restarting the iPhone by holding the Sleep/Wake button until the red slider appears> then slide to turn off> and turn the iPhone back on by pressing the Sleep/Wake again, as described on page 46 of the iPhone User Guide.
http://manuals.info.apple.com/en/iPhoneUserGuide.pdf
If you cannot restart the iPhone, try resetting it by holding the Home and Sleep/Wake buttons until you see the Apple logo.
If the issue persists after restarting or resetting, try restoring the iPhone. This article: http://support.apple.com/kb/HT1414 will walk you through restoring the iPhone.
-Jason

My ipod touch has got a frozen white screen have tried all advice nothing comes on screen i have restored it but still nothing could it be the touch screen which was replaced around a month ago ?

my ipod has a frozen white screen i have gone through all the holding buttons procedures and reset on laptop but still nothing,could it be the touch screen which was replaced around a month ago but has worked fine till now

Couold be related tot he sscreen replacment
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem. I would take it back to where the screen was replaced.

Updates from Apple result in white screen, have to reinstall thru time machine, 4hrs.

I have a Mac 21.5, OS X Yosemite 10.10.2
Processor: 3.06 GHz; intel Core i3
Memory 4 GB 1333MHz DDR3
If I do an update from Apple I end up with the White Screen of Death. I restore thru Time Machine and this takes about 4hrs. I have to turn off, unplug everything then plug everything back in, power up while holding "shift" "command" "r" and "p", keeping my finger on power button till I get an option screen with 4 choices. I've found, restore with Time Machine the best choice. It takes two people to hold the keys and power up. I don't know why this happens, hoping for some ideas. There has to be an easier and faster way to restore. I currently have an update pending, 10.10.3, I just did 10.10.2 Saturday (04-11-15) and had to go through all of the above to get update and eliminate "white screen" to restore.

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
The test works on OS X 10.7 ("Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a general summary of what you need to do, if you choose to proceed:
☞ Copy a particular line of text to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.
5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is sometimes, but not always, slow, run the test during a slowdown.
You may have started up in "safe" mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. Load this linked web page (on the website "Pastebin.") The title of the page is "Diagnostic Test." Below the title is a text box headed by three small icons. The one on the right represents a clipboard. Click that icon to select the text, then copy it to the Clipboard on your computer by pressing the key combination command-C.
If the text doesn't highlight when you click the icon, select it by triple-clicking anywhere inside the box. Don't select the whole page, just the text in the box.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:
[Process started]
        Part 1 of 8 done at … sec
        Part 8 of 8 done at … sec
        The test results are on the Clipboard.
        Please close this window.
[Process completed]
The intervals between parts won't be exactly equal, but they give a rough indication of progress. The total number of parts may be different from what's shown here.
Wait for the final message "Process completed" to appear. If you don't see it within about ten minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it and go to the next step. You'll have incomplete results, but still something.
12. When the test is complete, or if you stopped it because it was taking too long, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you're told to do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.
Copyright © 2014, 2015 by Linc Davis. As the sole author of this work (including the referenced "Diagnostic Test"), I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

Stolen iphone but i have applecare

My iPhone was stolen in Seoul last night but I do have applecare. I know I will have to pay something to get a new phone, but can i purchase a replacement under my apple care or do I have to buy the phone all over again? I've tried to contact apple but they require my serial number, which i don't have.

Applecare is not insurance, only an extended warranty. Applecare + (in USA) provides for replacement of damaged phones, not loss or theft.

After sleep, mac opens with white screen, have to manually reboot. what's the deal?

after 15 minutes, mac goes to sleep. when I go back to it I have white screen and have to manually reboot.

Hi georgenjr,
Welcome to the Apple Support Communities!
I know this article doesn’t list the exact issue you are experiencing but I would suggest the steps to troubleshoot.
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/ts2570
I hope this helps,
-Joe

IPhone white screen with jarred graphics

Hello.
I have an intermittened fault that is now happening all the time.
All you see on the screen is white with jarred box graphics. Sometimes doing hard resets or just pressing the on/off button brings the screen to normal. But as soon as it goes to black screensaver, when i press the bottom button it can go back to white.
I have done a system restore but i haven't tried doing one by wiping it to 'as new', i just restored from a previous back up.
The phone is still fully functioning as I can still receives calls and you can guess where the slide bar is. The phone hasn't been dropped, it is in a padded casing and the problem started the day after downloading the FatBooth app. It is out of warrenty.
Please help. How can this be fixed?

Hi babette1952,
If you are having screen issues with your iPhone, you may find the Display troubleshooting section of the following article helpful:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Regards,
- Brenden

IPhone white screen of death wont come of with home solutions

Hom and sleep button
Resetting
Updating
Wont work. Any Other alternatives¿

JFJ_595 wrote:
the start-up music still plays.
The POST for the hardware checks out then.
JFJ_595 wrote:
I turn on my computer and all i get is a blank white/grey screen. No logo, no loading symbol, just a blank screen;
Command+R does nothing,
Holding Shift does nothing
Press and hold the power button down to turn of the machine.
Press and hold the Command Option R keys on the built in keyboard and press the power button, you have to be near your high speed Internet connection.
If you get something like "Install OS X" do that, it will overwrite your old copy with a new one and not touch your files or most programs.
If you can't install OS X, head to Disk Utility and First Aid > Repair Disk and Permissions and try reisntalling OS X again. (do not erase the drive as this will wipe your data off, unless your sure)
If you still get the white/gray screen with nothing while holding the Command Option R keys at boot time, I suspect your EFI firmware has been borked somehow and it's not loading to respond to the at boot key commands.
We are able to reinstall the EFI firmware ourselves, but the current method requires a machine with a internal optical drive. This problem occurs so rarely that it's not been used much and certainly unknown how well it works off a USB thumb drive, which is what I suspect the Apple Store/Repair will do.
Since your under warranty, I would have Apple replace the EFI firmware and check the machine out for hardware issues as well.
Buy AppleCare and a external drive for TimeMachine backups.

Dropped my iPhone, white screen, have AppleCare service

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