Dropped my ipod classic, screen still lights but no information is displayed

I dropped my ipod clasic. The screen still lights, but no information is displayed.
Have tried resetting and restore, but not helping

Sounds like a hardware malfunction with the device.  Could be the clickwheel itself or the logicboard.  Either way, you'll need to send your iPod in for service if you want to be able to use it again.
B-rock

Similar Messages

  • IPod Classic Screen still black after restoring it

    After dropping my iPod classic, the screen went black and I could no longer get it to work.  I was able to restore it however the screen is still black. I can hear it clicking when I spin the will and it connects to iTunes but the screen is still black. Is there any way to fix this?

    Put it in the rice for couple of more days. Then
    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       
    Apple will exchange your iPod for a refurbished one for $99 for 16 GB one and $149 for the others. They do not fix yours.
      Apple - iPod Repair price
    However, using/charging the iPod may have resulted in permentnet damage

  • White lines on ipod classic screen, could it be cracked screen? it has never been dropped or anything. Is it pretty common problem. Contacted apple support, denies problem exist.

    White lines three appeared on my ipod classic screen. It has never been dropped or screen scratched. Suddenly white lines appeared on the screen. Tried to reset settings, nothing changed. Is this a common issue with ipod classic coz apple adviser denying ever having heard of this problem and I have to pay half of msrp to fix it. Offered 10% off to purchase new ipod and turn in old one. What a waste. Apple should take responsibility if this problem is indeed inherent with this product.

    The magnets are tnot the cause.
    Try the standard fixes to rule out a software problem.
    - Reset. Nothing is lost
    Reset iPad: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Restore from backup
    - Restore tofactory defaults/new iPad
    If still problem then time for an appointment at teh Genius Bar of an Apple store. The drops may have damaged it or there could be another cause.

  • I have 60gb ipod classic.  Music plays, but screen is blank or white.

    I have 60gb ipod classic.  Music plays, but screen is blank or white.  Resetting has not worked.  Lines show when reset, but no Apple logo.  Is display shot?

    Hello Paul,
    I would be concerned too if my display on my iPod classic was not working.  I recommend going through the steps in this tutorial.  If it is a software issue, these steps should resolve the issue:
    iPod classic Troubleshooting Assistant
    http://www.apple.com/support/ipod/five_rs/classic/
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • Nothing shows on my ipod classic screen

    I can not get anything to show up on my ipod classic screen. I tried resetting my ipod and still nothing shows up on my screen, not even the Apple logo. I wonder if the battery is dead.

    If the battery is "dead" (as in "fully drained", or empty), you will need to leave it on charge for at least thirty minutes before it shows any signs of life. Then, let it fully charge.
    If that is not the issue, try leaving the iPod alone and unplugged for a few days (painful, I know). If the iPod is stuck doing something, but unable to turn on the screen, leaving it alone will cause the battery to empty out. Then, go for the "empty battery" option of recharging, as above.

  • White Line Down Middle of iPod Classic Screen

    I have recently noticed a thin white vertical line on the right side of my iPod classic screen.  It doesn't affect the iPod's function at the moment but I'm worried that it is signaling a potential technicial problem.  I have tried all the initial troubleshooting steps suggested but am leery about uninstalling and reinstalling iTunes. 

    Removing and re-installing iTunes won't do any good as it does not pertain to the iPod in any way.  If none of the 5 R's of troubleshooting helped, we can definitely say that it is a hardware issue with the iPod's LCD display.
    http://www.apple.com/support/ipod/five_rs/
    Sometimes it helps to let the battery fully drain and then redoing the 5 R's.
    B-rock

  • Ipod Classic screen say connect to restore???

    Ipod Classic screen say connect to restore but when I do so it just goes into do not disconnect screen and computer wont recognize it at all
    I tried everything possible, I reseted it multiple times. try hard disk wont work. tried connecting it wont work. it is just usually stuck in the apple logo screen until it tells me to connect to restore and then after that it goes into Do not disconnect and then after a while it just say OK to disconnect but nothing else happens. HELP PLEASE

    Since you stated
         I tried everything possible
    Most likely your iPod hardisk is giving problem, bring it in to Apple store if it is under warranty, else
    do the Disk Diagnostic as posted by tt2.
    It wont fix your problem, but the report will help in troubleshooting.

  • I connected my iPod classic to my iMac but it showed iPod could not be read

    I connected my iPod classic to my iMac but it showed iPod could not be read. I would like to ask why did this happened and what can I do about it?
    Thank you.

    You need to restore the iPod to factory settings using iTunes.  Follow these instructions: http://support.apple.com/kb/ht1339
    PS: you are replying correctly.

  • HT1386 I sync all songs, photos and videos between my computer and iPod classic with no problems, but when I get to sync info I get this message: "iTunes cannot sync Calendar and contacts to iPod. Try logging out of Windows adn then logging back in".

    I sync all songs, photos and videos between my computer and iPod classic with no problems, but when I get to sync info I get this message: "iTunes cannot sync Calendar and contacts to iPod. Try logging out of Windows adn then logging back in".  Could you please help?

    Correct. When you update via iTunes all synced media that is not in your iTunes library will be lost.
    As IO said before:
    You can redownload most iTunes pruchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    I do not think it included audio books.

  • Ipod classic screen has gone blank possibly not charging

    My Ipod classic screen has gone completely blank. It is 5 months old. I am in San Salvador and cannot get any support from the i shop here. Can you help.

    Hello allan63,
    Thanks for using Apple Support Communities.
    To troubleshoot this issue where you're not seeing anything on your iPod classic's display, please follow the steps in the article linked to below.
    Apple - Support - iPod - iPod classic Troubleshooting Assistant
    Cheers,
    Alex H.

  • Hello, I have un Ipod classic of 160GB. On my itunes it displays that I have 113gb of other that occupies my memories! what is this other and how I get rid of it?

    Hello, I have un Ipod classic of 160GB. On my itunes it displays that I have 113gb of other that occupies my memories! what is this other and how I get rid of it?

    "Other" is the measure of used space on the iPod not taken up by Audio, Video & Photos. This includes the iPod's library and artwork plus any files you may have copied to your iPod in disk mode. The overhead for the library & artwork data is typically 1-2% of the size of the media, e.g. for 1Gb of Audio & Video expect to have around 15mb of "Other". This information is needed for the iPod's operation and cannot be removed.
    If you have significantly larger amounts of "Other", not related to files you've intentionally placed on the iPod, then these are probably disconnected copies of your media files or iPod libraries left over from failed sync operations. The only way to recover the space is to do a full restore.
    If you have copies of all your media in your iTunes library this isn't a problem, but if you've been manually managing the content then you might need to try to recover the files from it first. See this post by forum regular Zevoneer on transferring files from the iPod to your computer. Some of the tools rely on the iPod having a healthy library however the manual method mentioned towards the end of the post should work regardless.
    tt2

  • 8gig ipod touch screen not lighting up can see if look closely but cant slide the unlock or anything either will not show up in my itunes either

    ok so i turned on my ipod but the screen stays dark if look closely at an angle you can see the screen but doesnt light up
    cannot slide the unlock slide to unlock and when plug in it doesnt come up in itunes
    and help would be greatly appreciated

    Try:
    - A reset. Nothing will be lost.
    Reset iPod touch:  Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears
    - Restore the iPod from backup
    - Restore the iPod to factory defaults/new iPod
    If you still have a problem then it is likely a hardware problem and an appointment at the Genius Bar of an Apple store.

  • I have an old iPod Classic that still works fine but it is having difficulty establishing a connection to my computer.  It will make an incomplete connection but it takes a long time and the computer hangs up until the connection is made. iTunes can't see

    I have an old iPod Classic.  It still plays the music on it out of either port.  It is having trouble connecting to my Windows 7 (64bit) computer.   It takes about 30 seconds or more to connect and hangs the computer until it does.  Even though it shows up in connected USB devices and in Windows explorer it doesn't seem right.  Sometimes it does not make a connection and when it does make a connection iTunes cannot detect it, even though iTunes sometimes automatically launches when I plug in the iPod.  I've tried two different sets of cables with the same results.

    Check the iPod Hardisk health with the iPod  Disk Diagnostic, as posted by tt2
    https://discussions.apple.com/message/17776595#17776595
    It wont fix your problem, but may tell help troubleshoot, why it is freezing iTunes, especially when the Pending and Realloc numbers are high.
    have a nice day!

  • Ipod nano screen is white but music still plays

    I have a second generation nano and a couple of months ago I was in my car and turned on my iPod and it powered on but the screen was white. It still played music but I couldn't see what I was playing. Any ideas on how I might be able to fix this???

    Please describe in detail all you have attempted to do in order to resolve the issue.  Don't want to repeat any solutions you may have already tried.  For example, have you tried restoring or restting?

  • HT1320 Hello! My name is Ed. I'm having trouble with my Ipod classic, it keep freezing up on me and i can't unfreeze my Ipod. I hold down the menu button on the wheel and still won't do anything. All my Ipod classic do this. But my Ipod Touch, I don't hav

    Hello, my name is Ed. I'm with all my Ipod, I have (4) they all keep freezing up on me when I play my devices. But my Ipod Touch I don't have this problem. On my classic I'll hold down menu botton on the wheel. But thing happen, I'm tired of letting battery go dead and recharge it, just to freeze up again. I made it work one time by holding down the menu button. That's  about it. I need help.
    Ed Shelton
    PS I don't know operation system on my ipod classic, but on my mac book pro i am using (11.0.2) my mac os x (10.6.8). So, I try to take a quess at my os my classic

    Holding down the center/select button and the menu button will reboot your ipod. See if that helps. Also, I'd recommend something else- I had nothing but trouble with my ipod classic until I spent $20 to get Mac OS Mountain Lion. It did what you said and sometimes wouldnt play, or wouldnt power on...
    Try rebooting your ipod and let me know what happens and maybe in the future obtain Mountain Lion to aide your ipod in functionality.
    Good luck!

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