Dropped Zen Micro- CANT FIND RECIEPT/WARRANTY

I bought a zen micro on holiday in Spain in August and about a week ago some **** knocked my Zen out of my hand by mistake. When i picked it off the floor it had frozen and the blue light turned into a grey colour,now i have looked high and low for the receipt/warranty and cannot find it. Can someone please tell me what my situation is regarding repair....i still have the packaging ...will i be able to send it to Creative? How much will it cost to repair it's--The player still downloads tunes and the library is still there when i plug it into my pc but apart from that all i get when its not connected to my pc is the zen logos then a frozen screen the select music to PLAY from the Music Library screen with no blue light then it shuts down
-----:geis e xk.e

Hi,
If you have not got the receipt then contact or CService team with the serial number. If its an out of warranty repair then the receipt is inconsequential anyway. They should be able to help you further.
Before you consider a return though do go through someo fht ebasic recovery troubleshooting. So in this particular case take the battery out hold the power button on and then connect to the PC. You should enter the rescue mode then with for options
) Cleanup
2) Format
3) Reload OS
4) Reboot.
Run through each one and restart the unit afterwards. Also with regard to 3 you'll need to have the firmware downloaded from our site and you'll be prompted by the player to start the upgrade. Do of course back up your contents before hand.
See how this goes first - as the player is still responding and not displaying any errors its worth a go.
Hope this hel
ps.
johnMessage Edited by John-CL on -03-2005 2:08 PMMessage Edited by John-CL on -03-2005 2:09 PMMessage Edited by John-CL on -03-2005 03:04 PM

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Hey..Zen Micro Warranty Quest

Hi..
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(sorry for the mistakes I have missed this is a new keyboard and I am trying to get used to it!!!)
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mupsai wrote:
Says it all when you buy 4 and they all develop faults.
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Dropped Zen Micro- CANT FIND RECIEPT/WARRANTY

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