Dropping calls on iPhone 5.
Is the iPhone 5 subject to dropping calls more frequently than 4s. This is been getting worse and I'm not sure what to do. My 4s seemed to do really well at my house and in the library at school. The 5 is not even close and I am at the point were making a call from home is almost impossible. I have the latest version of iOS and thought this I might produce a fix, unfortunately no. That wasn't a big deal until we dropped the land line and now are depending on cell phones. My wife has a 3s and the kid got the 4s. They aren't having any problems. So I don't think it is Verizon. I did a factory rests this morning, in iTunes and set up as new phone thinking this might help, but no.
So I'm not sure if the new phones are just build this way or maybe just mine. Any ideas.
Thanks.
This article is a little dated, but I suggest contacting Verizon. The article tells you how:
http://support.apple.com/kb/HT4528
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MarcH4s wrote:
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If your iPhone isn't being recognized by iTunes on your Windows machine, you may find the following article helpful:
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http://support.apple.com/kb/TS1538
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We have had Verizon Wireless service since 2007. We have 6 lines on our account. Unfortunately in 2012 when I (903.647.0073) upgraded from the iPhone4s to the iPhone 5 I started having reception problems. I started having dropped calls in my home. I had to go outside to get reception without dropped calls. I was told that because of metal in my home I would have to purchase a Network Extender for $250. And we HAVE not metal in our home. AND our other lines all work fine. I felt this was ridiculous. We already pay $350+/month for service and I should NOT have to purchase additional equipment for a service that I already pay for. The manager of our local store at the time gave us at no cost a Samsung Network Extender. It worked beautifully until about a month ago. I went to our local Verizon store and was told that I would have to purchase an extender. THIS is RIDICULOUS. We have been loyal customers for over 7 years and have been very satisfied with our service. Unless this issue can be resolved without purchasing an extender we will be switching our service as our lines come up for renewal. I regret this as we have been very happy with our service. But we should NOT have to purchase anything extra for one line that will not get good reception. Again, we pay $350+/ month for a service that does not work properly, simply RIDICULOUS! Currently the "sys" light flashes red (slow) and the GPS light remains red. Please help this very frustrated customer.
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IPhone 5 drops calls as fast as my confidence in Verizon
I've been a happy Verizon wireless subscriber for roughly the past 7 years. I've always had LG flip phones, and in that time have had perhaps 2 dropped calls. In July 2013, I upgraded to an Apple iPhone 5 16GB in black. As each day passes, and my iPhone 5 drops more and more calls, my regret about the poor choice I made in accepting Verizon's offer to upgrade, exponentially increases.
I live in the same home as I did with all of my LG flip phones that performed flawlessly on the Verizon Network. Never was there a dropped phone call. I transmitted a great deal of data via text and picture messaging with out any significant or frequent slowdowns in speed. I never had problems in the timely receipt of my incoming texts. When I turn on either of my old LG phones and place them next to my Apple iPhone 5, they all match, showing 2 or 3 bars of service and LTE.
Conversely, my regrettable, disappointing, and obviously flawed Apple iPhone 5 does outperform all others when it comes to call dropping dependability. I can count on my iPhone to drop 100% of the incoming and outgoing calls, 100% of the time in my bedroom and in my home office. The rest of my home is about a 70/30 crap shoot in favor of it eventually dropping the call where none were ever dropped in the prior 7 years of my Verizon service using LG phones. People will send me text messages over the span of hours, or a day, and they appear to stack up somewhere until I receive an incoming phone call which pushes all of them through at the same moment as the phone begins to ring. Never had that problem before. People will phone me, and I never hear my phone ring or receive a missed call notification. Hours later my iPhone will suddenly go off with the voice mail notification, all the while between showing 2 or 3 bars of reception when I check the phone wondering why expected calls haven't called me, yet. Short of having to walk outside, trying to have a voice conversation on my iPhone 5 reminds me of the old days, and the family having to get into those awkward "TV viewing positions" and holding old style TV antennas and aluminum foil just to get a favorite station to come in better. Thanks to my Apple iPhone 5, I have to do the same "assume the position" when trying to send any picture or large data files.
No, I do not have a case on, or around my phone.
Yes, I keep my iPhone 5 in the same indoor locations that worked well for LG, and have looked for other "convenient" places to locate them for potentially better reception, with no luck.
I am located in zip code 98663.
The 4G coverage map indicates my location is deep within Verizon's "supposed" coverage area.
I've done the recent IOS 7.0.4 software upgrade, and I think it got worse afterwards, if possible.
All 3 roaming functions are enabled.
I've tested the device in multiple places in and out of the house. It does NOT drop calls outside and data is faster, HOWEVER the iPhone continues to register the same 2 or 3 bars of reception outside as it does inside, including LTE.
I do not power cycle daily, but I do power cycle often.
I have tried resetting the Network Settings in the past.
When others are in my home and are serviced by Sprint and AT&T and others, I can use their non-Apple, non-Verizon, phones, and have ZERO DROPPED CALLS indoors.
I've been told I need one of those $250 network extenders. HAHAHAHA!!! Never had one problem in 7 years in the same house on the Verizon wireless network prior to my poor decision to accept Verizon's upgrade offer. Why, exactly, is it my responsibility to pay $250 to fix a problem that has clearly resulted from either a phone that is lacking in quality that Verizon (ironically?) "upgraded" me to into, a wireless network that is inadequately designed in my area to be compatible with some of the products Verizon sells, or both.
This whole nightmare has severely diminished my confidence in Verizon's commitments to both quality and customer care. I sincerely hope that this plea for help from Verizon will bring an acceptable resolution and restoration of my confidence that Verizon is still willing to defend it's once good reputation, and is the wireless provider that I should be proud to be a member of, for the rest of my life. Hate to jump ship, but if there is no loyalty towards customers, why stay?
Thank you.KinquanaH_VZw:
Thank you for the reply to my concerns.
I have not had a trouble ticket created over this problem. Since the iPhone 5 continuously drops calls, I have not tried to call *611 from it due to the long hold times. Early on, I made several attempts from my land line to call the 800-922-0204 number for customer service. After holding for up to 20 minutes on different days of the week and at different times of the day and never reaching an agent I became frustrated and chose to live with the problem, realizing that Verizon would be of no help to me. When I finally became disgusted with the call dropping, and related poor reception issues, I decided to research the problem, read what others had experienced, how they coped, what problems they specifically reported, how they communicated their problems, how they were treated by Verizon, and finally what solutions were offered by Verizon, and the ability of those solutions to improve the problem to the satisfaction of the complaining/unhappy customers.
From what I was able to dig up, it appeared that replacing the iPhone was successful in satisfying the customers issues with call dropping less than 10% of the time. Statistically speaking, I felt that replacing one iPhone for another would be a waste of my time. Besides, if I can't get through to customer service on the phone, requesting a replacement is the least of my concerns.
You mention some other things that can affect service:
-Location of tower - Lived in same home for almost 50 years. Unless you moved the tower the day I activated my iPhone and deactivated my LG Chocolate (which received flawless reception in my home). I doubt that is the problem.
-Building structure - Again lived here for almost 50 years. It has not changed since the LG had flawless reception and the iPhone has been less than satisfactory.
-Weather - In the 4 years with the LG Chocolate we had about every type of weather that is typical for this region, and never a problem. In the 6 months I've had the iPhone, the weather here has been pretty consistent and good and there is no noticeable difference to the constant call dropping.
-Tower congestion - Admittedly there were consistent blocks of time Monday-Friday that I did notice the LG slow a bit on data transmission, and attributed it to tower congestion. However, even at minimal usage times, such as 2, or 3, or 4 AM, the iPhone still is quite reliable in it's ability to drop calls and transmit data slowly.
In addition to the above things that can affect service, please keep this in mind, I have friends with smart phones on other networks, specifically Sprint and At&T. When they visit my home, I am quite envious of their reception, even when putting the phones side by side in worst spots in my home, theirs outperform mine in every test I have asked them humor me by doing. Other friends with Verizon smart phones that are not Apple products, receive better phone and data service/reception in my house than I do, but not as good as those with other providers.
From the data I was able to research, customer complaints and resolutions, and comparisons of reception in my home before and after the iPhone and with other providers, I concluded this:
Were I someday able to get through to customer service, I would be willing to jump through the hoops, as I am now, so that you can verify and collect what ever technical data you need regarding this problem.
Ultimately, I would be offered the same choice, or two, as all others having the same problem with their iPhone as I am. Exchange it for another iPhone, which is unsuccessful about 90% of the time, and/or I should purchase at my own expense a network extender. If I, and others, had always had poor reception/service in my home, I would have no problem paying for one. Since the case is the other way around, I decided to be proactive about my feelings on having to purchase one, resulting in my plea for help on the message board.
I do apologize for the length of my message, but I wanted to try to cover all of the potential questions that would be posed to me in an effort to look for causes that would eliminate the iPhone or the signal quality provided by Verizon of any blame.
Anyway, I am happy to have you open a trouble ticket and to answer any questions that anyone needs to ask, and do what needs to be done to find a solution. If you were unable to locate my account through my user name or email address I will provide that information below so that you can get started. If there is anything that involves asking a lot of questions, I suggest it be done via email, as over the phone will probably even frustrate the technician or CSR who has to call me back 20 times to complete the questions due to call dropping.
I sincerely hope that you are able to find a mutually beneficial solution to this problem.
Thank you,
>>Personal information removed to comply with the Verizon Wireless Terms of Service<<
Message was edited by: Verizon Moderator -
My IPhone 6 128GB with current software using AT&T is dropping 5-10 calls a day. I am calling from an office with good signal strength and in the same location as i did with my 5S which almost never had dropped calls. Is this a hardware or software issue? Is this a common issue with the new IPhones?
Hi jackneedshelp,
Thanks for visiting Apple Support Communities.
If calls are not going through on your iPhone 6, I recommend going through the troubleshooting method found at this link:
iPhone: Troubleshooting issues making or receiving calls - Apple Support
These steps can help identify and resolve the symptom that might be causing the connection issue.
All the best,
Jeremy -
I've been with Verizon for roughly 13 years now. Through numerous phones, I've always had great service - reliable, good signal, MAYBE 2 dropped calls in all those years. I recently exchanged my old flip phone for an iPhone 5. For the most part, I'm greatly enjoying the phone. Except . . . it's dropping calls like crazy. In fact, a couple of days ago, it dropped 9 times in a single phone conversation (I was ready to just drive to my friend's house rather than continue.) I haven't had any issues with internet, e-mail or anything else, just phone calls. However, considering this is a phone, that's a HUGE issue and extremely frustrating.
When the call drops, I can call the person back right away, but again - frustrating!
Any suggestions (aside from switching back to a more traditional phone? Which I am about ready to do.)I have been having and my wife also. We both have an iphone 5, mine is the 32gb hers is the 16 gb. I have contacted tech service with no help. We've had verizon for aprox 10 years. We've had service at our home not the best but never had problems with dropped calls or cutting in and out till maybe 6 months ago. Our son has a iPhone 4S with no problems and our daughter has a droid bionic with no problems. We are getting very frustrated, we have few problems anywhere else but at home. We've even had problems Outside at home keep in mind we have had verizon for years without problems but now we can't continue to pay premium prices for substandard service. As for a verizon network extender I'll try one if it's provided by verizon but I will not buy one, it's not like we just moved to a new house we've lived here for 27 years and our phones worked here for years. Our zip code is 24210. I also work at 24202 and I also experience dropped calls there as never before with verizon. Verizon has problems and either not admitting it or they are blind. Just google verizon iphone 5 dropped calls you'll see Lots of people with similar problems.
WE NEED HELP!!!!! -
Iphone 4s drops calls in new house! help!
I just upgraded to a iphone 4s around easter 2012 after my iphone 4 had water damage, anyway I just moved to myrtle beach, SC and in my house my iphone drops my calls 95% of the time!! It is REALLY frustrating and there is NO apple store remotely close to this area. I havent had any issues of dropped calls outside my house. The annoying this is that my mom has a blackberry and she never had a dropped call. I did *228 to improve my signal and reset my phone multiple times. If I go to verizon they probably wont do anything. I have from 1-3 bars in my house at any time, does anyone have any suggestions?
I cannot cancel verizon because I just started my contract this past Easter 2012.
My only other option is to buy a samsung galaxy nexus 4g on craigslist and keep my iphone as a back up (i wont sell my iphone)I have the very same issue on Iphone 5 IOS 7.1, original Apple earbuds. Sometimes Music starts, sometimes SIRI kick in, in any case the calls get dropped ! I disabled SIRI, I cannot find a way to disable music. Anyway, when scroling the oen applications, Music is not one of them !
It i making the phone unusable (it is supposed to be a business phone) - pure $700 TRASH. -
My phone has been dropping calls on a massive scale. If I receive a text or email, my calls drop. I opened my mail to retrieve a msg and my mailbox graphics was gone. Voice activation and music starts on its own without me even touching my phone. Apps can't be installed on wifi or 3G. The echo from my headset is very annoying. I cant adjust my vibration settings because it doesn't vibrate on silent. It hasn't been dropped or wet. This just started last week when I upgraded to ios6!
If a hardware problem, hardware can fail at any time.
What troubleshoot steps have you tried if any such as powering the iPhone off and on, an iPhone reset which is similar to a computer restart, restoring the iPhone with iTunes from the iPhone's backup or as a new iPhone or not from the backup?
If no change after restoring the iPhone with iTunes as a new iPhone or not from the iPhone's backup, the iPhone has a hardware problem. -
Crazy - never had any issues with AT&T - thinking about going back..... Brand new iphone 5S. I've reset the network, disabled and enabled imessaging. Any thoughts?
Kent,
We do not want to see you go. Thank you for all the troubleshooting you have done thus far. I do not see any service alerts in your area. Do you only have issues inside your home with dropped calls? Do you also have issues with data and text? Are you connected to Wifi in your home?
LindseyT_VZW
Follow us on Twitter @VZWSupport -
Iphone 4 drops calls or the person cant hear me for a min and then drops
I have an Iphone 4 and it was running 4.0.1 previously and now 4.3.2 ( its was dropping calls both on 4.0.1 and also after upgrading to 4.3.2)
I am facing these problems:
When I make a call or receive, the person is not able to hear me completely (its not in mute)
or
When I receive a call, I am able to talk for about 2-3 min and then it goes blank and disconnects.
I spoke to my phone carrier and they said there was nothing wrong from their side.
Any help.I am having the same problem. I have 4.3.3 and in 30 minutes I had a total of 11 drops. The funny thing is, nobody know anything.
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After updating Iphone 4s to 6.0 the signal is very weak and the phone drops calls frequently.
Based on what?
"When Apple rolled out iOS 6.1, its first major update to iOS 6, yesterday, it introduced a series of bug fixes, software tweaks for iTunes and Siri and also added LTE support - but none of that was any use to the disconnected and discontented sufferers of a particular iPhone software flaw: greyed-out Wi-Fi."
http://www.theregister.co.uk/2013/01/29/ios6_wifi_flaw_no_fix/
The phone is an iphone 4
(converted from a 3g and still have the habit of referring to it as a G)
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