Dropping media, generic import errors galore

I'm in the middle of an edit and when I came back to it the day after starting it, this is what greeted me. An annoyingly large image below.
It has dropped several media files and when I try to reimport them, replace them or link them, I get the ever so helpful "generic import error". Any suggestions? The files that I'm trying to use are in the same path as those that work and I'm using a RAID drive so I don't understand why this is a problem all of a sudden since the files seem to be perfectly intact and work everywhere else.
I'm using Creative Cloud, so the software is up to date and OS X is the latest version.

OK.
Next, open a new, empty project. Go to Edit>Preferences>Media... Take note of where the Media Cache files are stored. In the section below, Clean the Media Cache Database. Close Premiere Pro and use Finder to go to the location previously noted for the Cache files. Delete them. Reopen Premiere Pro, and then your project. Let it rebuild the cache.

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Generic import error - Lion - CS5.5 - Will not import

Hi. I just upgraded to cs5.5 with Lion and now a number of my previous cs4 projects will not load various flavors of video. One major problem I discovered was that after installing Lion, both of my Quicktime folders in the user and system library were missing (the system library is hidden in Lion by default, so I revealed it). These folders hold various quictime components, which I recreated from a backup. Now Quictime will play all of the video, but PPro responds with a generic import error. I have included a number of screen shots below showing the video file and library info. (I wish bridge would interogate the files and provide this information, but I use video spec). Any assistance would be greatly appreciated. I have a number of clients waiting for resolution. Thank you. -Jeff

Well, I solved the problem but I had to de-install Lion to do it, so I will not close out the thread until I update the post after the next Lion attempt.
Here are the steps I took.
Clean Install of Snow Leopard from the DVD. This erased everything on the HD.
Update all system software.
Download and install Quicktime 7.6.6
Register Quicktime Pro (Fortunately I had the old receipt) This drops in the AppleMPEG2Codec.component
Copy over the AppleHDVCodec.component to the user library.
Install CS5.5
Big smile.
One important change is that I did NOT install Final Cut this time.
I just copied in the missing AppleHDVCodec.component to the library.
I had this file in the correct folder post install of Lion, but for some reason PPro would not recognize it.
My best guess is some other file (maybe a framework file) in the library was corrupted or altered during the Lion Installation.
I also have not copied over all of the other codec.compents yet. I plan to drop these in as needed if new import errors occur.
Below are the screen shots of the new librarys.

Premiere CC v7.2 "generic import error" Sony xdcam 422 50mb / PDW F800

I'm receiving a "generic import error" when attempting to import Sony XDCAM footage in to Premiere Pro CC v7.2.0 (PC). The footage is in the original file structure transferred from a Sony XDCAM disc. The format is 1920x1080p, 29.97, 50mbps mpeg-2 long GOP (CBR). Shot with a Sony PDW F800 camera. It opens and plays fine with the Sony XDCAM viewer. I've tried importing the entire folder structure from PP media browser with no success. Not getting any thumbnails or previews from the files. PP will import the proxy files (mxf/mp4) but not the mpeg-2 HD media. Any insight on this issue would be greatly appreciated.

Hey Wil, got this figured out quite painlessly considering the train wreck that it was to begin with. The material consisted of 4 mxf discs all with sequentially numbered duplicate filenames from disc to disc… cameramen love to torture editors. Simply renaming the clips using the OS would not work so here’s what I did. Starting with Bridge I identified the HD material apart from the 8 audio files and 1 proxy file per clip by performing a file search using the letter (V), only the HD video material has a (V) in the filename. Next I copied only the video files to a work folder as to not alter the original disc structure, I did this for each mxf disc. Next critical step was to turn off all metadata logging in Bridge except the filename metadata, then I used the batch renaming function with 3 criteria: 1-seed each filename with the disc number, 2- retain original clip name, and 3-rename extension to mpg. I did this for each disc. Next step was to batch encode using AME. I processed each disc using the same codec as the original source material, MXF/OP1a, Sony XDCAM 50mb with smart rendering codec enabled. My system ripped through this process at amazing speed, it retained the original source clip time code and the quality appears to be unaltered from the original. The reason for turning off the metadata logging in Bridge was to strip off the mxf reference, AME would not process the files by simply renaming them using the OS. Total time to clean-up train wreck; 40 minutes.
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Happy Holidays.

CS4 Generic Import Error

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I really hope Adobe has a fix for this cause it's NOT ACCEPTABLE. We've gone to great lengths (and cost), to put Adobe suites on all of our workstations due to the belief that everything was 'compatible'. Help me out here Adobe, I can't afford to take the time to re-import every PSD file and arrange the layers in the project.

Update....it was only tow files that were messing up. I hit ok, and skip, and somehow, the other files are imported correctly.
BUT, we discovered another problem where the CS3 didn't save raw video files to the folder when using the project manager to export the project. Preview files are o.k. but my video source files are missing.

Constant "generic importer errors"

I've been plagued by constant error messages of "The importer reported a generic error." This happens with both XML files as well as media files. Sometimes this happens with files that are from the same camera roll as other files that work just fine.
I've uninstalled, used the cleanup tool and reinstalled, but it has been of no help.
I hope someone has some suggestions, because this causes epic delays in production.

OK... some discussions of "missing" things... not all may apply to you, but reading MAY point you in the right direction
Missing Content http://forums.adobe.com/thread/1065117
-and Cloud http://forums.adobe.com/thread/1029098
Missing Presets/Activation http://forums.adobe.com/thread/1050730?tstart=0

Unable to link clips due to generic import error.

I am using Premiere Pro CC, up to date, on Windows 7 Pro 64 bit. After week's vacation opened large project to find all clips offline. When I linked, they located fine but OK produce "the importer reported a generic error". I know the clips are on their hard drives and have not changed position. I am not sure of next step. I have always been able to link before though have not used "locate" dialogue box. Checking other projects reveals consistent problem with importer.

a couple of things to try would be deleting the Cache files and resetting the Preferences.

File Import Error - Adobe Media Encoder, help!

I'm at a complete loss. AME worked very well for me for a long time and booting it up yesterday gave me a paralyzing error.
Upon trying to import an MOV, MP4, and later a WMV, I received the following error:
File Import Error
The file C:\Users\tj\Desktop\New folder\SH_GS_PeekPlay_DEMO_720.mp4 could not be imported. Could not open source file. Please check that file exists with correct permissions.
I've tried everything I can think of:
1. Moved the file off the server and onto my desktop.
2. Double checked file permissions (all of which I have)
3. Uninstalled AE and Premiere to try to get rid of Media Encoder.
4. Searched for a way to uninstall AME so I could put a fresh install (can't find how to do this)
5. Manually updated AME
6. Reboot (multiple times between these steps)
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Tried that as well.
To rule everything out, I had the files placed:
1. On company internal server
2. External Harddrive connected through Firewire
3. Internal Hard Drive (with OS)
4. Internal secondary Hard Drive (data only)
5. On Desktop (technically 1st internal drive)
I have since fixed this by uninstalling every single Adobe application (including Flash and Air) and redownloading and installing each.

Davinci Resolve 8.1.1 to Premiere CS5.5.2 import error

Importing an XML from Resolve to Premiere gives me a "File import error" "The importer reported a generic error."
The XML from Resolve opens correctly in FCP7, and exporting that Resolve XML from FCP as an XML version 5 from FCP7 is correctly opened in Premiere. Can anyone else verify they are getting the same result?
thanks,

When I removed the offline clips in Premiere and re exported the XML file to Resolve, the resulting XML file from Resolve imported directly into Premiere, No import error, which is why I think having no offline media it might be a work around.
Both the XML file from Resolve and FCP to Premiere has not caused any crashes on my end.
I'm using FCP XML-Round-Trip from Resolve when rendering and using "render clip with unique filename" As long as I render, then export the XML the conform works in Premiere, however the clip names in resolve reflect the original edit of the XML file from Premiere, and only in the file path is the corresponding Resolve renders. I can not find a way to auto reconnect the resolve renders to the exported XML if moved to another suite with out manually doing every shot. Any thoughts?
On a positive note, doing the above steps for removing offline media first in Premiere (I have not tested your suggestion yet of deleting offline files in Resolve) has solved my handle slip problems.
I'd suggest closing both Premiere and Resolve, reopen, and send a sequence from Premiere to Resolve with no offline clips when conformed in Resolve, render and export XML and open directly in Premiere. It's working for me now as long as Resolve exports a XML file without any offline clips, no more import errors or crashes.

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Previously, I posted Console does not launch OVM 3.1.1, Win7x32 Firefox15/IE8 - Empty .jnlp file which was about VM Console not launching. Since this is a new installation, and it seemed to be a unique problem, I scratched the whole installation and started again from scratch. Everything, including the NFS file server, was re-installed from scratch CD OS installation.
The process is pretty straightforward once you're used to it, and in less than three hours I was ready again to import my first template (a template I had imported before). But now, I submit the the request, and almost immediately the process aborts. (You can see in the information below, that 1 second passes between the Import request (06:32:36) and the failure.)
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[2012-10-31 06:31:40 3341] DEBUG (monitor:36) Cluster state changed from [Heartbeating] to [DLM_Ready]
[2012-10-31 06:31:40 3341] INFO (notification:67) Notification sent: {CLUSTER} {MONITOR} Cluster state changed from [Heartbeating] to [DLM_Ready]
[2012-10-31 06:31:40 3338] INFO (notification:193) Sending notification: {CLUSTER} {MONITOR} Cluster state changed from [Heartbeating] to [DLM_Ready]
[2012-10-31 06:31:48 4914] DEBUG (service:77) discover_cluster: ()
[2012-10-31 06:31:48 4914] DEBUG (service:85) discover_cluster: call completed.
[2012-10-31 06:32:03 4926] DEBUG (service:77) storage_plugin_mount: ('oracle.generic.NFSPlugin.GenericNFSPlugin', {'status': '', 'admin_user': None, 'admin_host': None, 'uuid': '0004fb00000900003cf41964f3476788', 'total_sz': 0, 'admin_passwd': '******', 'storage_desc': '', 'free_sz': 0, 'access_host': 'filesrv.ps.***.com', 'storage_type': 'FileSys', 'alloc_sz': 0, 'access_grps': [], 'used_sz': 0, 'name': '0004fb00000900003cf41964f3476788'}, {'status': '', 'uuid': 'fc3564eb-ce8b-489c-96bc-df6de2cc8a11', 'ss_uuid': '0004fb00000900003cf41964f3476788', 'size': '330279518208', 'free_sz': '330075340800', 'state': 2, 'access_grp_names': [], 'access_path': 'filesrv.ps.***.com:/mnt/ps_big/repo/repo', 'name': 'nfs:/mnt/ps_big/repo/repo'}, '/OVS/Repositories/0004fb0000030000659e0ce6f2ecfb55', None, True, [])
[2012-10-31 06:32:03 4926] INFO (storageplugin:108) storage_plugin_mount(oracle.generic.NFSPlugin.GenericNFSPlugin)
[2012-10-31 06:32:03 4926] DEBUG (NFSPlugin:353) cmd = ['mount', '-t', 'nfs', 'filesrv.ps.***.com:/mnt/ps_big/repo/repo', '/OVS/Repositories/0004fb0000030000659e0ce6f2ecfb55']
[2012-10-31 06:32:03 4926] DEBUG (service:85) storage_plugin_mount: call completed.
[2012-10-31 06:32:03 4931] DEBUG (service:77) add_repository: ('filesrv.ps.***.com:/mnt/ps_big/repo/repo', '0004fb0000030000659e0ce6f2ecfb55')
[2012-10-31 06:32:03 4931] DEBUG (service:85) add_repository: call completed.
[2012-10-31 06:32:36 4972] DEBUG (linux:847) async call function: import_template
[2012-10-31 06:32:36 4975] DEBUG (service:77) import_template: ('0004fb0000030000659e0ce6f2ecfb55', '0004fb0000140000fdc18a572a244015', ['http://aspire/pstop/OVM_EL5U7_X86_64_TOOLS8_52_06_PVM.tgz'])
[2012-10-31 06:32:37 4975] INFO (notification:74) async_proc_prog: notification {ASYNC_PROC} progress PID 4975 status {'OBJECT': 'template', 'TOTAL_OBJECT_COUNT': 1, 'CURRENT_OBJECT_COUNT': 1, 'TOTAL_BYTES': 0L, 'CURRENT_BYTES': 613L, 'OPERATION': 'download'}
[2012-10-31 06:32:37 4975] INFO (notification:67) Notification sent: {ASYNC_PROC} progress PID 4975
[2012-10-31 06:32:37 3338] INFO (notification:193) Sending notification: {ASYNC_PROC} progress PID 4975
[2012-10-31 06:32:37 4975] ERROR (service:96) catch_error: Template import error: No VM configure file found.
Traceback (most recent call last):
File "/usr/lib64/python2.4/site-packages/agent/service.py", line 94, in wrapper
return func(*args)
File "/usr/lib64/python2.4/site-packages/agent/hypervisor/xenxm.py", line 1041, in import_template
raise RuntimeError('Template import error: %s' % err)
RuntimeError: Template import error: No VM configure file found.
[2012-10-31 06:32:37 4975] DEBUG (linux:879) ovs_async_proc: pid 4975 status 1 output Template import error: No VM configure file found.
[2012-10-31 06:32:37 4975] INFO (notification:67) Notification sent: {ASYNC_PROC} exit PID 4975
[2012-10-31 06:32:37 3338] INFO (notification:193) Sending notification: {ASYNC_PROC} exit PID 4975
[2012-10-31 06:32:39 4987] DEBUG (service:77) storage_plugin_listFileSystems: ('oracle.generic.NFSPlugin.GenericNFSPlugin', {'status': '', 'admin_user': None, 'admin_host': None, 'uuid': '0004fb00000900003cf41964f3476788', 'total_sz': 0, 'admin_passwd': '******', 'storage_desc': '', 'free_sz': 0, 'access_host': 'filesrv.ps.***.com', 'storage_type': 'FileSys', 'alloc_sz': 0, 'access_grps': [], 'used_sz': 0, 'name': '0004fb00000900003cf41964f3476788'}, True)
[2012-10-31 06:32:39 4987] INFO (storageplugin:108) storage_plugin_listFileSystems(oracle.generic.NFSPlugin.GenericNFSPlugin)
[2012-10-31 06:32:39 4987] DEBUG (NFSPlugin:142) ENTER: listFileSysytems()
[2012-10-31 06:32:39 4987] DEBUG (NFSPlugin:257) EXIT : listFileSysytems()
[2012-10-31 06:32:39 4987] DEBUG (service:85) storage_plugin_listFileSystems: call completed.
[2012-10-31 06:32:39 5005] DEBUG (service:77) discover_pool_filesystem: ()
[2012-10-31 06:32:39 5005] DEBUG (service:85) discover_pool_filesystem: call completed.

How did you get the template to where you staged it?
I'd say the template is corrupt or you only have a partial template.
I did notice the call to the template is based on the short name of the host. Can you confirm the VM manager can access the http path via short name?

Word to Pages "Import Error"

I have a load of files created by drag and drop editing of pdf files into Word tables. I want to use pages to edit these ... it should be easier with services. Most of the files open fine, but a few give me an Import Error. Any ideas? There are no obbvious differences between the accepted files and the rejected files. I mightjust gie up with Pages, leaving it for the Mrs to play with ... Keynote seems nice though!
(Sorry is this has been asked and sorted, but search is off-line and I couldn't find it in the messages when I browsed)

Julian,
Pages simply won't support a table with that many rows. If you need that many, you must use another application.
Perhaps the originator could use a tabbed list rather than a table. That's the only way you will be able to contain a list that long in Pages. You can do the conversion yourself if you open the Word document in LibreOffice, Copy the Table, Paste the Table into Numbers, Export the Numbers doc to CSV, and import to Pages. In Pages Find and Replace the Commas with Tabs.
There are probably other ways, but that's what comes to mind here.
Jerry

Why do I get "Import Errors"?

I just shot 16 clips with my Canon HD camcorder (AVCHD). I put the memory card in my desktop computer (Windows7) after I had PrE11 running. Then I clicked Video Editor/New Project/Videos from Flip cameras, AVCHD cameras.
I saw all my clips and I clicked on some in the Preview window. They played OK. But when I clicked on Get Media I got this message: Import Errors/ Error Message/File already exits at C:\Users\Tommy\Videos\
What's happening? I didn't change the Presets: File Name, and Name:Untitled.
Can someone tell me what to do to get my new clips into the Timeline.
By the way, the clips I just took were the only ones on the memory card.

Tommyvincent
This is my take on your situation based on what I understood from your description:
However you did it (maybe hitting some buttons more than once or other) your videos got imported and saved to C:\Users\Tommy\Videos\. Did you look to see if they were there? If not, please take a look in that area to confirm or refute.
If they are in my video already as I suspect, then you have at least two choices
a. Import them into Premiere Elements 11 with the program's Add Media to get them into Project Assets (correct project preset)
or
b. delete them from C:\Users\Tommy\Videos\ and then repeat the import using Add Media/ and the Video Importer route that you wanted to use.
Please review and let us know the outcome.
Thanks.
ATR

Import Error Opening AppleWorks 6.2.9 .cwk files in Pages 3.0.2

Once upon a time I could open all my Appleworks 6 files in Pages. Now, trying to open these files in Pages produces an "Import Error - AppleWorks document 'name xxx.cwk' is not a word processing document."
The file(s) were saved, re-saved and re-saved again as an AppleWorks 6.2.9 .cwk files. Pages 3.0.2 will no longer open any of my Appleworks 6 .cwk files. No drag-and-drop. No FILE/OPEN. Nothing ... same "Import Error."
Anyone having the same problems opening AppleWorks 6 .cwk files? Any solutions? Any advice? Thank you.
Message was edited by: Monte Chapin

There was someone else here awhile back that also had problems opening AppleWorks word processing files with Pages. I had no problem opening the files with either AppleWorks or Pages, so we never did figure out what was the cause. I'd be glad to take a look at one or two of these files. Click my name in blue next to this post. My public e-mail address is in the biography section. Just replace (AT) with @.

ActiveSync reporting generic "Synchronization error", anyone have any ideas?

I am using my Treo 700wx on my Windows XP Home desktop computer, and have in the past been able to sync with Outlook 2003. My wife recently purchased a new windows mobile smartphone and began using ActiveSync under her computer profile, and since then ActiveSync reports a generic "Synchronization error" message in the Activesync window when I place my Treo in the USB cradle. It does indicate that I am connected just fine. I redownloaded the most recent ActiveSync files from Microsoft (4.5.0) and used the repair option without success. I also upgraded my Treo Phone software to v. 1.22 - VZW also without any change in my ability to sync my data. Does anyone have any suggestions as to the next step?
Thanks.
Post relates to: Treo 700wx (Verizon)

I have only seen a generic syncrhronization error when trying to do remote synchronization, so pretty much sounds like your device is trying to sync to a diff computer than that one it is connected to.
First simple check is to delete the partnership the device has with your computer and see if that helps
1. With the mobile device disconnected from your computer, start ActiveSync, click Delete Partnership on the File menu, and then click the partnership you want to delete.
2. Soft reset the mobile device. For information about how to do so, view the documentation that is included with your the mobile device.
3. IMPORTANT: When you perform this step, if you have data on your mobile device that is not yet on your computer, you should choose Combine when you receive a message that asks what you want to do with existing data on the mobile device.
Connect your mobile device to your computer, and then modify your initial settings by using the New Partnership Wizard. Note that the New Partnership Wizard automatically starts after you connect your mobile device.
Message Edited by HardBeatZ on 07-06-2008 10:21 PM

Premiere Pro CC v8.1, Caravan drops audio on import

I have updated PP CC to 8.1, Caravan - and the first project I opened had to be updated of course.
That done - a .mov clip with audio on it that was playing perfectly PRIOR to the update has no audio attached to it - and when imported - the uadio is not imported.
1. The clip plays in VLC with audio - when opened from windows explorer.
2. The original clip that did play with audio in the previous version of PP was not changed in any way.
3. After importing successive copies - there is never any audio attached now.
Any ideas what's changed to make a previously fine clip - lose it's audio in the latest PP?
Thanks
Dave

Hey KMueller - neat thinking.
Before reporting - I did try the drag / drop, then the import, then the media browser options and they all ended up the same.
Using your idea, I just straight forward made a copy / paste of the file in the folder it sits in, then dragged that over and hey presto - it came in with audio...
The icon representing the original file says video only still - but the icon representing the "copy" of the same file has a video & audio icon - and it plays ball on the timeline.
Thanks
Dave

CS6 File Import Error

MAC PRO 2 x 2.93 GHz 6 Core
12 GB 1333 MJZ DDR3 Ram
Kona 3 card
Quadro 4000 graphics card
Video drive Apple XServe raid
plus 2 TB G-raid & 3, 2 TB internal 7200 RPM drives
OS 10.7.4
CS6.0.1.31
I have run into this "File Import Error" several times since installing the PP update and the new AJA drivers for CS6.
The message tells me that the file is an unsupported format or that it's damaged. These files will open if I keep trying and they'll also open in QT player and in After Effects and eventually in PP.
Also when I open an existing project I consistently get a dialogue box:
"The scratch disks are write protected or unavailable. To open this project, the scratch disks will be set to your documents folder. Would you like to continue?
second dialogue appears
"The project could not be loaded. It may be damaged or contain outdated elements.
Then another:
"Video filter missing
AE_A7D2C2A2-6AB7-4551-84A6-45830F6ADF3C"
If I try the project a coupl.e of times it will usually open, showing the first and third dialogue box, but not the second saying that it is damaged.
Of course none of the scrazttch disks are locked.
Problem #3
All day yesterday could not render any clips or timeline. Today I repaired permissions and seem to now be ble to render.
Problem #4
Sent the unrendered timeline to Media encoder, hoping the Media Encoder would be able to render and it just locked up with no encode.
I deleted the files and now Media encoder seems to be working.
Something very Hinkey going on. Anyone have any ideas or solutions to prevent this from happening in the future.
Thanks...Jim Watt

Problem 1: What sort of file(s) are you trying to import when you get the error?
Problem 2: Was the previous scartch disk setting pointing to a drive that is not available on your current system? If so, open the project then change the scratch disk manually to whiver drive/directory you want... Or just accept the default.
Problem 3: Glad that worked... doesn't that negate probelm 4?
Problem 4: Timeline rendering and rendering at export are two different things. They are not directly related, so an export will not render the timelien for you. You did the right thing by deleteing your existing preview files. That's always a good thing to do after upgrading old projects to current versions. Plus, it saves a lot of storage space if you do that whenever you're 'done' with a project.

Dropping media, generic import errors galore

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