Dropping out 10 times a day

Sick to death of dropping out i have moved the router and put new filter in still dropping out i have infinity
This morning i went on line to ''Chat with Support A ssistant'' i could not believe i was 35 in the que i took 45 min till i got to no 1....AND then it said there aer no advisors ;Try later B T are a joke i was off line for 10 days when there was a prob with the box up the road totaly **bleep** of with them £41 a month telephone and Infinity 18 month contract wish i knew how to get out of it they are not promising to their side of the contact you cant speak to an English speaking advisor
Frutrated

Hi Modmossy,
Are you connecting wirelessly or over ethernet?
Chris
Bt Mod Team.
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Network Connection Suddenly Drops Several Times Per Day

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The network connection is still dropping with switching around. In addition, starting this morning, my network connections as well as another person's are dropping suddenly too. The only pattern I can see with mine so far is it seems if I am away from my computer for a few minutes and come back, my network connection has dropped (i.e. the individual "shares" that I have mounted on my desktop, so I have to go back to Connect to Server, log in and mount those again). Our ethernet switch is new, and we had been experiencing this problem before with our old switch, so that didn't solve the problem.
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Continued Drop-outs--time for re-install?

I previously posted about a problem with drop-outs while running 10 or so tracks of EXS24 instruments (it's a dual-core intel machine, 2 gigs ram running snow leopard)...I was advised to check out several links to articles on the apple website & the one thing that helped somewhat is removing Audio-Unit Plug-in components (located in /Library/Audio/Plug-Ins/Components)...
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...the question now is: Is IT TIME FOR A RE-INSTALL of LOGIC?
Do I re-install all of Logic? Just the main program & soft-synths...what is the best way to do a re-install?

Brian Breen wrote:
I previously posted about a problem with drop-outs while running 10 or so tracks of EXS24 instruments (it's a dual-core intel machine, 2 gigs ram running snow leopard)...I was advised to check out several links to articles on the apple website & the one thing that helped somewhat is removing Audio-Unit Plug-in components (located in /Library/Audio/Plug-Ins/Components)...
...things have improved, however, I'm still getting some dropouts...looking at the meters, it seems to me that some of the softsynths are overloading one of the cpu cores...I think something is funky with my EXS24's.
What is your *I/O Buffer Size* setting in *Logic Pro>Preferences>Audio>Devices*
...the question now is: Is IT TIME FOR A RE-INSTALL of LOGIC?
Do I re-install all of Logic? Just the main program & soft-synths...what is the best way to do a re-install?
No ,re-installing Logic won't help ,your problem it's not application related...unless you deleted something from the applications directory...which is not what happens here
For some reason your system can't handle what you are trying to do...
maybe add more RAM if your MBP can take it and make sure that your HD is not full as Eriksimon suggested in your previous post.
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Connection drops 10+ times a day...

Hey, i have been with BT for over 5 months now and over the las month my connection has been dropping no less than 10 times a day.
Every time i looses connection i reset the modem, such a pain there has to be a reason. what should i check?
i have BT Total Broadband Option 3.
These are my stats, Could anyone help?

welcome to the forum
are you connected directly to the NTE5 master or test socket or to somewhere else? Do you have any phone extension sockets in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

DSL Drops Several Times A Day

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WiFi drops numerous times a day !!

Hi
I have a 1TB Time Capsule running for more than a year now. Its my backup and router solution. Its been running fine all this time but from lets say two months
it started to drop my wifi connection.
When this happens I am unable to browse the Internet or access the time capsule itself.
It only happens with the wifi because the plugged in Ethernet computers keep their connection to Internet.
I don't use other frequency than 5GHZ (n) but I already tested with 2.4Ghz and it does happens.
Already installed SNMP Server on my machine to receive traps from time capsule but no "event" was received when connection drops.
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It could work without problem from a long period and suddenly wifi drops.
Can Someone help.
My best Regards

welcome to the forum
are you connected directly to the NTE5 master or test socket or to somewhere else? Do you have any phone extension sockets in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Where is your discussion board regarding Windows 10, having interent drops 8 times a day

Ever since I upgrade from Windows 7 to Windows 10, I have been having frequent internet connection problems. Neatgear router is blaming it on my ISP. ISP is blaming it on the router, I have switched cables in all different directions; i.e., modem to router only, router to laptop only, and adding another cable from router to PC. Still having problems. Have talked to Microsoft, Neatgear and my ISP. One of them told me that I need updates to new drivers for Windows 10. I do not know more than that, but I use my comptuer for work and I need a steady internet connection. Any suggestions?

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Broadband connection dropping 20 times per day

Hello I am staying with my parents who use the BT broadband.Their internet has always been suspect but I have never had call to interfere until now. Any attempts to watch streaming or use download sites cause frequent connection crashes. The internet cannot then be found until the router is restarted. It's clearly more than a traffic problem as this is happening during the day during the week as well as at weekends. Any other ideas before I get in touch with the helpdesk?
Thanks

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
are you connected to the hub by ethernet or wireless? if wireless is it the wireless connection and all lights on hub are blue?
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) bt speedtester and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Home Hub 5 - Connection dropping several times dur...

Hoping someone wiser than me in matters of broadband can help!
Like others here since having BT Infinity installed in December, I have been plagued with connection problems. We did have an engineer out in Feb who replaced the main socket and it was marginally better. In the last 6 weeks my connection has been dropping several times a day and it's getting very annoying. THere isn't a problem with speed, etc when it's working but it just keeps dropping. Here's the data from the helpdesk page on my home hub manager. Have just noticed that the last update of the firmware was 20/01/15 so am wondering if this is problem as I know there was an update being rolled out back in February for the 5A hub?
Any advice as to how to facilitate that? I have just reset the router but nothing seems to have changed
1. Product name:
BT Home Hub
2. Serial number:
+068543+NQ43144404
3. Firmware version:
Software version 4.7.5.1.83.8.204 (Type A) Last updated 20/01/15
4. Board version:
BT Hub 5A
5. DSL uptime:
0 days, 00:27:36
6. Data rate:
9995 / 39993
7. Maximum data rate:
16662 / 50220
8. Noise margin:
10.0 / 9.5
9. Line attenuation:
22.6 / 18.7
10. Signal attenuation:
22.8 / 20.2
11. Data sent/received:
2.4 GB / 9.4 GB
12. Broadband username:
[email protected]
13. BT Wi-fi:
Yes
14. 2.4 GHz Wireless network/SSID:
BTHub5-6QTN
15. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:
WPA2
17. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:
BTHub5-6QTN
19. 5 GHz Wireless connections:
Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:
WPA2
21. 5 GHz Wireless channel:
Automatic (Smart Wireless)
22. Firewall:
Default
23. MAC Address:
c8:91:f9:4b:02:d0
24. Modulation:
G.993.2 Annex B
25. Software variant:
AA
26. Boot loader:
1.0.0
Thanks in anticipation !

I would turn off smart setup http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...
I would then split the networks http://bt.custhelp.com/app/answers/detail/a_id/44798/related/1
I would then change the lease time in the hub from 1 day to 21 days
see if that helps
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Router disconnects over 20 times a day.

Hello
Since November last year that I have been troubled with constant disconnects from my router which leads to quite a bit of frustration, I have posted on this forum 2 times since then and my problem persists, the first time an engineer came over and after a few tests detected that there was a problem with my line and "fixed" it, after 7 days of stable connection, which was the recommended time to see an improvement on my line, it went back to disconnecting several times a day, posted again in the forum and sent an email to a mod explaining my problem, he got back to me and said the same thing the engineer said, there is a problem with my line and he would "fix" it, now for 2 weeks it did get fixed, didn't had a single disconnect, the line was up for 10+ days up to the day when I reported back to the mod and after seeing that my line was stable he recommended me to reset the router to improve the Internet speed as it was locked at under 4MB dl, at this point the festival of disconnects restarted up until today, just yesterday it disconnected 10 times in 1 hour, I'm really trying to keep a positive feeling about this and that it will be fixed but it has been almost a year already.
my stats
ADSL Line Status
Connection Information
Line state:
Connectedppp0_0
Connection time:
0 days, 00:36:39
Downstream:
5.648 Mbps
Upstream:
432 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
11.2 dB / 0.3 dB
Line attenuation (Down/Up):
41.1 dB / 24.4 dB
Output power (Down/Up):
20.2 dBm / 12.6 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
17 / 314
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
26 / 10
Error Seconds (Local/Remote):
3427 / 57566
1. Best Effort Test: -provides background information.
Download Speed
4.99 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 4.99 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 5.1 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.34 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.34Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
now my issue isnt even the speed anymore, 5MB i can live with, what i can't live with is a connection that drops several times a day, it can't even stay up for more then half a day.

I would go back to the mods as they helped before
contact mods
can take up to 3 working days for mods to contact you
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband Dropping Out Several Times A Day

My BB service is dropping out half a dozen times a day. I've run all the checks on the BT.Com site and according to these everything is fine at the local exchange and on my router and network. Anything else I can check before calling BT? I have the original white homehub, if that makes any difference.
Many thanks
Derek

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
some say that the original hh1 was one of the best
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband dropping out all the time

Over 12 month ago we moved offices and had nothing but hassle with the broadband and have been getting unsteady speeds and keeps dropping out we have Bt business broadband and phone. Since this wehave had 3 engineers out to it and endless hours of tests. The first one said it was looping back round on a old line or something?? He has now cut this out and it was fine. It was still the same the next appointment was to do with the copper wire line I waited in all day they decided they did not need to come so I phoned again may I add 0845 numbers off a mobile as they can't do tests if I phone off my land line. Another hour of tests they maid a appointment this time 2 engineers turned up spent half a day and ended up putting me on a new line. I was toils this time it might be alright off the engineers guess what it still does not work. Another two days of calling and another engineer has been assigned my job yesterday I never seen this one he apparently was working on it at BTs side I woke up this morning to no phone line for a minibus company Christmas week and no broadband. Another engineer is due to come out on Monday now. Every time I ring I get someone different people prom mice to ring back and never do. This service is disgusting for Bt and I am very disappointed and can't believe they can't fix a fault

Okay thanks Swintontravel.
Unfortunately as this is a BT Retail Residential forum, then we won't be able to help you. However I have given you some links which may be of some help.
As your a BT Business customer you will need to use the BTBusinessCare twitter team which is https://twitter.com/BTBusinessCare rather than the residential BTCare residential Twitter team.
The BT Business Care Twitter Team are available 9am to 6pm Monday to Friday. The BT Business forum (link in previous post) is also a good place to start.
If you need a urgent reply then you may need to ring them directly via 0845 600 7020 or via one of the BT Business contact channels from here: https://btbusiness.custhelp.com/app/contact
Hopefully you will get a reply soon.
Cheers
I'm no expert, so please correct me if I'm wrong

IPad 1 - safari pulls days old pages when going between pages and sometimes drops out

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Satellite L500: WLan drops out and doesnt work most of the time

hi everyone, i have a toshiba satellite L500 running windows 7. have been using iprimus internet, wirelessly, no problems for a few weeks,before that, was using it via ethernet cable as i didnth ave a wireless modem. my laptop was off charge the other night and went flat, next morning when i woke up and turned it on, it wouldnrt connect to the internet.. after hours and hours of phone calls to iprimus, and numerous winsock resets, ethernet cable testing, and modem resetting, they tell me that the problem is within my laptop...
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so i
it does appear to be my laptop, as all lights are on modem.. and iprimus keep telling me its not registering with them ( the disconnections) so it must be my wireless. though everytime my laptop dropped out of internet, so would my bfs iphone we were testing, and so did my other laptop which is partially stuffed but could normally still connect to the net.. so thats telling me its a modem problem.. ive no idea what to do.. and cant keep this via ethernet on the bench in this new hosue ive moved into,as with 2 kids under 3, thats just asking for trouble..
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wel after many more phone calls to iprimus, i finally found a helpful indian, who ran me through the modem setup AGAIN like everyone else has, this time in its security settings, he got me to change the wireless signal channel from 2 to 9, said that would improve the signal, every other person when explaining the issues i was having, always told me to set it on 2.. so this has improved it dramatically in the day, but at night, particulary around 830pm, it drops out over and over and over...
would this just be a faulty modem, and perhaps buying oen from a harvery norman etc would be better?? or could it just be iprimus as a whole with there wireless coverage? im not in an iprimus area, theyve borrowed the lines of telstra or something.. so im on a crappier plan in this new house, and dont have adsl2 just 1500 speed. would this have anythign to do with the poor reception, or perhaps is there something in my house interfearing, or in my neighbors house? there is a satelite here, but no actual foxtel connected, looks as though it has been before. there is also an alarm here, not in use though.. ive not even seen if it turns on..

10 or more connections drop outs a day

Hello everyone this is my first post here so hopefully you'll be gentle. After having sky bb for over 4 years i decided to change to bt after the consatnt connection drops. Anyway i ordered bt broadband in nov 2010, and recieved it in feb 2011 (i know buts a long frustrating story) . My broadband is pretty much the same , i would love to phone up bt , but after the nightmare i had getting the broadband i dont want to talk to any overseas ppl , as i cant understand them and they cant understand me . Maybe beacause i talk fast and from newcastle..I have my stats here but im unsure how to read them. I would love if any of you can give me any help.. Thanks in advance ..
Line state
Connected
Connection time
0 days, 3:19:05
Downstream
4,119 Kbps
Upstream
963 Kbps
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
7.5 dB / 4.2 dB
Line attenuation (Down/Up)
50.0 dB / 31.6 dB
Output power (Down/Up)
0.0 dBm / 12.8 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 4294967264
CRC Errors (Down/Up)
374 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
472

Heres an update on the line stats since last drop out..Yeah im connected to master socket with no other connections runnnig from it.. Thanks for getting back to me..
Line state
Connected
Connection time
0 days, 2:33:06
Downstream
3,627 Kbps
Upstream
952 Kbps
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
11.3 dB / 6.3 dB
Line attenuation (Down/Up)
49.5 dB / 31.6 dB
Output power (Down/Up)
0.0 dBm / 12.8 dBm
Loss of Framing (Local)
10
Loss of Signal (Local)
1
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 4294967264
CRC Errors (Down/Up)
769 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
796

Dropping out 10 times a day

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