DSL Attainable speed

I have been paying for the "Enhanced DSL" for a few years now and have been locked at 3Mbps because "We do not offer the higher speeds in your area"... Which would be fine except for the fact that every time I check my modem status it claims I have an attainable speed of 21224 / 1323 Kbps. Shouldn't I be able to EASILY get the full 15Mbps?! I have seen a few other posts on here advising people to basically call and pest the person on the other end until they give in - - - is this the only way to get what what I am paying for?! My service has been very reliable and I have no other complaints besides being locked into the slowest level of what I am paying for.

MTheart wrote:
I have been paying for the "Enhanced DSL" for a few years now and have been locked at 3Mbps because "We do not offer the higher speeds in your area"... Which would be fine except for the fact that every time I check my modem status it claims I have an attainable speed of 21224 / 1323 Kbps. Shouldn't I be able to EASILY get the full 15Mbps?! I have seen a few other posts on here advising people to basically call and pest the person on the other end until they give in - - - is this the only way to get what what I am paying for?! My service has been very reliable and I have no other complaints besides being locked into the slowest level of what I am paying for.
Pretty much pestering is the way to do it. Verizon doesn't often update the databases for DSL even if a higher speed is capable. I had to do that to get 5Mbps out of my circuit.
There is something to consider in a handful of cases. If you are coming out of a remote terminal or a remote DSLAM, Verizon may have only budgeted the backhaul to the central office for 3Mbps circuits. This holds true in many rural areas where Verizon has installed new ADSL2+ gear and run Fiber. Some older RTs also can't handle more than 3Mbps - for example if you're coming out of a Catena Networks CNX-5. Those max at 3Mbps as they only have 45Mbps (T3) feeding them. 15Mbps would destroy that in no time.
Chances are better for getting 15Mbps if people nearby you can get speeds higher than 3Mbps, and if you're served directly from the CO.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Similar Messages

Slow DSL download speed.

For over a week now my DSL download speed has only been around 430KBPS. It use to run around 730KBPS. I've contacted tech support and did all the trouble shooting procedures over and over but it doesn't help. I've turned the modem on and off many times but it does not improve the speed. So many people are having the same trouble so there must be something wrong with Verizon's service. We are not being given the service that we pay for every month. It's difficult and time consuming dealing with the overseas tech support people and not having the problem taken care of. What else can I try?

#1 What is the brand and model of your modem?
#2 What is the brand and model of your router?
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

3meg DSL Download speed running at dial-up speed

Since last week I’ve been getting DSL download speeds that are basically dial-up speeds. I have the 3 meg plan and for the past 10 years or so, I came close to a 2 meg download connection speed regularly.
Last week my download speed basically disappeared. I spent hours on the phone with Verizon Tech Support during the week. (Their standared 72 hours to assign a service call after creating a service ticket is bogus.) A Verizon DSL tech spent 5 hours at my house on Saturday and said the problem is on VERIZON’S END with their servers. He did it all, replaced internal wires, used his modem for the tests, checked speeds at the NID, took the router out of play, tried to get new wires from the service on the street, and still could not resolve the issue.
I show the correct 3360/864kbs connection on my DSL Modem (Actiontec GT701D) but my download speed is averaging 33K to 60K using 4 different speed tests. DSL disconnects at random also. My upload speed is typically around 700kbs – where it should be.
My most recent test is from this morning:
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [8192]
running 10s outbound test (client to server) . . . . . 591.76Kb/s
running 10s inbound test (server to client) . . . . . . 60.33kb/s
------ Client System Details ------
OS data: Name = Windows Vista, Architecture = x86, Version = 6.0
Java data: Vendor = Sun Microsystems Inc., Version = 1.6.0_24
------ Web100 Detailed Analysis ------
Client Receive Window detected at 17424 bytes.
Cable modem/DSL/T1 link found.
Link set to Full Duplex mode
Information: throughput is limited by other network traffic.
Good network cable(s) found
Normal duplex operation found.
Web100 reports the Round trip time = 106.05 msec; the Packet size = 1452 Bytes; and
There were 33 packets retransmitted, 59 duplicate acks received, and 63 SACK blocks received
The connection stalled 4 times due to packet loss
The connection was idle 1.36 seconds (5.03%) of the time
This connection is network limited 99.9% of the time.
Excessive packet loss is impacting your performance, check the auto-negotiate function on your local PC and network switch
Web100 reports TCP negotiated the optional Performance Settings to:
RFC 2018 Selective Acknowledgment: ON
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: OFF
RFC 1323 Window Scaling: ON
Information: Network Middlebox is modifying MSS variable
Server IP addresses are preserved End-to-End
Information: Network Address Translation (NAT) box is modifying the Client's IP address
Server says [{edited for privacy}] but Client says [192.168.1.100]
My DSL STATUS from this morning is:
DSL Status
VPI: 0
VCI: 35
DSL Mode Setting : MMODE
DSL Negotiated Mode: G.DMT
Connection Status: Showtime
Speed (down/up): 3360/864kps
ATM WoS Class: UBR
Near End CRC Errors: 0/0
Far End CRC Errors: 0/73045
Near End CRC (Within Last 30 mins): 0/0
Far End CRC (Within Last 30 mins): 0/0
Near End RS FEC: 0/68
Far End RS FEC: 0/0
Near End FEC (Within Last 30 mins): 0/0
Far End FEC (Within Last 30 mins): 0/0
Discarded Packets(Within last 30 mins): 0/0
SNR Margin (Downstream/Upstream): 0/14
Attenuation (Downstream/Upstream): 119/30
This performance drop off is totally unacceptable. What’s really interesting is that my service call has been closed out as “resolved”. Which is obviously has not. I am now being forced to go through support again to “diagnose” my problem.
I’ve been researching (painfully) these speed issues and have determined they are a chronic problem going back to at least 2006 for many DSL customers. The issue seems to be they have oversold DSL services and overcrowd their local Central Office servers and routers. There is supposed to be some performance issue regarding Redbank and Juniper switches. Redbank is supposed to be more reliable and Juniper aren't so. I also believe their latest “optimizing” software may also be part of the problem.
For the first time EVER, I am seriously considering converting to COMCAST because no one at Verizon (other than the DSL tech) will acknowledge they are the cause of my issue.
Anyone have a realistic idea as to what needs to be done at the Central Office to correct this issue?
Thanks for your time.

Consider yourself lucky. I have had the 3Mb plan for over ten years and initially had regular speeds of 1.5 to 3.0...until a new development was put in a block away, they were connected to Verizon, and my speeds dropped to 205 kbps down/805 kbps up at the copper drop in my basement. Many calls to Verizon resulted in modem upgrades (currently the Westell 6100) and reassurances from Verizons foreign help desk that my service was performing normally. Promises of FIOS soon being available in my area (Cedar Brook, NJ) have kept me hanging on but I stopped holding my breath a few years ago. Hopefully your service will be restored - mine most likely never will.

As Requested New Thread DSL low speeds and drop outs ref: Anthorny Verizon.

Please see post by Jerrold concerning the form for information requested, I have never been able to fill this out. Note also I had to sign in three times just to access your private letter to me today.
Here is a summary of problem:
When my line was first installed line speed was always between 9 to 12 Mps, which is fine for a 15 Mps line, sometimes would even go higher, so line was ok.
In October 2012 my line speed dropped to about 5 to 7 Mps, I contacted support and repairs were attemped, but did not correct the problem in fact problem became worst. My line speed dropped to about 2 to 3 Mps.
Now from October to end of November, all repairs did not correct problem. I was told by chat tech support that the problem was being worked on and there was an open ticket.
In December my line speed returned to normal speed was between 9 to about 13 Mps. No one had contacted me about this so I again contacted chat tech support who said my line had been fixed and there were no open tickets so have a nice day. I accepted this at face value and accepted that my line was now ok.
In January 2013, My line speed dropped again to 2 to 3 Mps. I contacted chat tech support who tested line and put in a repair request. No one had responded back to me and a week later my line started to drop in and out losing the connection completely. I again contacted tech support who told me they had no open tickets on my account, they tested line and while we were talking on voice connection my phone started to have heavy static, both my DSL and Phone dropped out at that point. Tech support called me back and said he was putting a repair request and that my line had problems. That night Tuesday January 29 my Phone and DSL both died, no dial tone on phone and DSL showed only power light on. Contacted tech support by a friends cell phone and informed them of this, was told ok it would be fixed by open ticket for next day.
Repair was to be made on Wednesday January 30, no one showed up, called tech support and told repair would be made on Thursday. Thursday late repair person showed up around 4:30 or 5:00pm, landlord gave access to building. I did not know they were here at all, when he told me( my landlord) I tested my DSL and found it running at 1.7 Mps or below that. When I attempted to call tech support found my phone was still dead, no dial tone at all. Contacted chat tech support who told me ticket was still open and would be fixed by Friday, or Monday.
On Monday, phone still dead, DSL running at 1.7 Mps contacted chat support who had me take a phone to the junction box outside of building, plugged in two phones to this no dial tone at junction box (both phones work ok checked using a neighbors phone jack) should note that on the outside of building there are two junction boxes, but one has lock on it so could not use that one. Anyway told that DSL could not be fixed until phone is repaired. Tried contacting phone repair and all I get is auto wait then line drops using a neighbors phone and pay phone my is dead.
Tuesday again contacted chat support now told to bad, until phone is fixed cannot help me ( was'nt that suppose to be done in first repair, fix phone and DSL given both were reported dead).
So why am I upset well look at history I now sit with No Phone service, DSL running way below what I pay for and a tech support who has said to bad not our problem. I also do not want to hear that my line does not and cannot support the speed I pay for ( it has shown to support that speed at beginning of install up to October and again in December).
Well anyway your letter did not say where to start new thread should I do that here, or in open forum?
Oh, auto phone repair has given me a date for phone service as this Friday, I hope that at least gets done I cannot contact them any other way it seems.
You may also ref: my thread on ping rates over 600 on long distants calls for any other history, but as per your request here is new thread. Please note as of today I have No Phone so can only be contacted by email or here. Untill phone is repaired that's all there is.

Please go to your profile page for the forum by clicking on your name, and look in the middle towards the bottom where you will find an area titled "My Private Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Verizon DSL - High "Speed (down/up)" Low connection rate

Hello -
I am doing this for myin-laws, who live in a semi-rural area. They have Verizon DSL, and have been having very slow connection speeds for the past few months (they have the 1.5-3 Mbps, and are getting between 200-700 kpbs. Sometimes, for a few seconds, it can get as high as 1.1 Mbps, but it never gets to 1.5.
I have tried lots of things. We got a new modem, reset the D-Link router to factory settings, plugged the modem directly into the desktop, rebooted everything, then rebooted again, called Verizon and talked with their overseas people, who said they would have someone look at it.
Everything, no dice. So I'm not sure what to do.
Here's one thing I noticed, however. When I go into the Modem sign in screen, and look at it (It's the Red sign in, not the Blue, on a Westell 6000 DSL modem), they get a very high "Speed (down/up)" level. Something like 1740 down, and 500-something up.
But the actual downloads are nothing like that.
Is that significant to anything?
My other situation is that I am not at their computer now (I am back in the city). When I left their place, I did not know about these boards, and I can't remember any of the other information that is from the modem sign-in. That one piece, however, seemed strange to me (a high "Speed (down/up)" level, but slow reality.
As you think about it, could that lead to any clues or solutions I should look for the next time I go up there?
Thanks for reading this.

The closest proper sync rate that the modem would show for speed would be 1792/448Kbps, which would be the 1.5Mbps provisioning of the 1.5-3Mbps package. Verizon usually configures the speed lower if the line is not capable of holding a full 3Mbps or even an "optimized" flavor of it (which is ~2600kbps down, 640kbps up). Anyways, the next time you get the chance, I'm going to need the following information from their line:
1: What do their modem Transceiver Statistics look like? If running a Westell modem, visit http://192.168.1.1/ , choose System Monitoring, Advanced Monitors and then click Transceiver Statistics. Post up what you see there. For ActionTec modems, check the Status pages of the ActionTec for DSL Stats. The address to ActionTecs are the same.
2: Find out if the slow speeds are taking place all the time, or only during the evening hours
3: Go to http://visualroute.visualware.com on their PC and choose the closest server to them. Let the Java applet load, and when it does it will show you a "Trace" box with your relative's IP address filled in. Press Trace and let it complete. When it completes, move the mouse over the second-last Circle (second from the right) and take down the name of it. If you see "ERX" in the name, please tell me.
If you are prompted for a Username/Password while doing Step 1, try the following:
admin/password
admin/password1
admin/admin
admin/admin1
========
The first to bring me 1Gbps Fiber for $30/m wins!

Verizon DSL download speed not as advertised?

Well, I've been a customer of Verizon for over 5+ years now and I've had Verizon DSL for quite some time. I'm not too sure if I have either the 256kbps package or the 768kbps download speed.
My DSL modem box model is the Westell 327W.
My problem is, it has always reached a download peak of 95.4kbps, as if it was capped at that download speed. The speed never really jumps up and down, just a steady download rate of 90 ~ 95 kbps through out the day, even though I use DSL.
There are no other users besides myself that uses the internet, and wireless settings have been turned off to ensure my internet is not shared.
I do not have any type of virus on my computer, since I've switch computers very often with fresh hard drives because I tend to upgrade alot.
My current hardware and operating system specs are:
ASUS Crosshair III Formula Motherboard
AMD Phenom II X4 965 CPU [Black Edition / Overclocked: 4GHz]
2 x ATI XFX HD 5870 DDR5 (2 x 1GB) 2GB GPU [Twin Crossfire / Overclocked]
8GB (4 x 2GB) Crucial Tracer 1600 DDR3 RAM [Overclocked]
Corsair (850W Watt) Power Supply Unit
Cooler Master HAF 932 Full ATX Case
500GB Western Digital Caviar HD (Main)
250GB Western Digital Caviar HD
Prolimatech Megahalems AM3 CPU Cooler / Heatsink
2 x Asus DVD/CD Burner
Logitech G500 Gaming Laser Mouse
Logitech G15 2-Tone Gaming Keyboard
LG 30" LCD Widescreen Monitor [2560 x 1600 Resolution]
Windows 7 (64Bit) Operating System
Verizon Westell 327W DSL Modem
So I doubt it is hardware related.
My question is, is DSL suppose to be this slow and capped at 95 kbps download rate, or shall I contact a Verizon high speed internet rep because something is wrong?
also, can i "upgrade" to the new Verizon DSL with the new 1mbps download rate, for the same price I am paying right now? because I'm paying the same exact price for a slower/older version of DSL right now, which makes no sense, and I could cancel my DSL any time because my 2 year agreement has been reached years ago,
Thank you
Regards, Chris
Cheers.

I doubt the problem is with your DSL service. The Transceiver speed correspond exactly to what the 768/Kbps plan would provide. The transceiver statistics say that your DSL link is running at Kbps on the downlink side, and Kbps on the uplink side. That is the provisioning for the old 768/128 Kbps plan. If you cannot get a Kbps downlink, and/or Kbps uplink it isn't because of the DSL link.
The DSL link runs at the lower of either the provisioned speed, or the highest speed your DSL Modem can negotiate with the Central Office Equipment. You are at the provisioned speed.
So either the problem is further upstream (beyond the DSL connection ), or on your computer, perhaps due to anti-virus, or firewall settings.
You might want to run a network analyzer program such as http://miranda.ctd.anl.gov/ from the Argonne National Laboratory, and take a good look at the details of the test.

Yet Another Slow DSL Issue - Speed No Better Than Dialup?

I consider myself fairly computer savvy (as I work with them as a profession), but must admit that Internet Connectivity is not my forte...
I currently subscribe to the Hi Speed DSL Enhanced - lately, the speed has degraded to not much better than dialup. I have had this service for several years - nothing has changed on my end hardware-wise, so this event is not assumed to be from my end.
I am running:
Westell 6100 Modem (Transcever Rev 7.2.3.0/Software Version 4.04.03.00)
NetGear RangeMax Duo Wireless N-Router #WNDR3300
(2) computers are hooked up:
(1) XP - hardwired directly to the Westell modem
(1) Win7 - hooked up via wireless
Both computers are running latest version of OS, IE and all software is up to date.
Both computers use Kaspersky Internet Security (internet speed the same whether it is ON or OFF)
Absolutely NO Maleware/Spyware or Viruses on either computer
I reboot the modem several times/day - with no result in increased speed
(2) phones installed in home - both with appropriate filters installed
My 1st resort was to call support - I can tell you that will be the LAST time I utilize that 'service' I have come to the end of my rope with waiting extended periods of time, only to be connected with a foreign country, with a poor connection, with an operator that barely speaks english, only to have them read thru a script telling me to do ridicuously stupid things like 'reboot the modem' (no kidding) or swap my hardwire CAT cable from my computer to modem end-for-end?
Next resort was this forum - infinitely more helpful!
Ran a Transceiver Stats Check as a baseline - Speed (Down-Up) was a crappy 96 Kbits/sec by 448 Kbits/sec
Then I tried a couple suggestions from this forum - my new Transceiver Stats:
Transceiver Statistics
Transceiver Revision:
7.2.3.0
Vendor ID Code:
4
Line Mode:
G.DMT Mode
Data Path:
Interleaved
Transceiver Information
Downstream Path
Upstream Path
DSL Speed (Kbits/Sec)
608
448
Margin (dB)
8.0
13.0
Line Attenuation (dB)
63.5
31.5
Transmit Power (dBm)
14.7
11.9
HUGE improvement eh?
One thing I did notice when attempting to check for newer version of modem firmware - when trying to update from web it gave me a 'Cannot Connect to Server Error'?
Speed is noticeably increased - but is it still where it should be?
If not, what other fixes should I attempt?
And finally, why is it that every time the weather gets even slightly inclement (sky clouds over, rain, thunderstorm, etc) our DSL goes off entirely?
Thanx for all your help in advance!

Can you fill us in a bit on what you did to improve the synch speed on the modem? Did you find some advice around here to connect the modem to your NID or did you investigate for damage to the home wiring? Your line should be running at a higher speed, which for what you seem to have is 1184kbps down, 448kbps up.
Do you also have voice service with Verizon? If so, how is that, especially during storms? Getting any noise on it? It could be possible if the line is not having issues due to corrosion, somewhere along the line shielding could be missing, and in comes a storm CRC'ing the line out of service.
========
The first to bring me 1Gbps Fiber for $30/m wins!

DSL internet speed

I am starting to think that Verizon is Throttling down our Internet speed. I have checked with friends around our area about slow Internet speeds ( dial up or slower ) Every time we contact Verizon our speed goes back up only to slow back down again in a day or two. We only have DSL available and we pay for the fastest speed available to us.
A am collecting information on this before I go to my state representatives and public utility commission.

YES we have been around and around with people that we can hardly understand. We unplugged and turned off , reset and all the other things from the verizon script on many occasions We have been told that our modem/router was outdated and received a updated one. The speed picks up and then back down to a craw in a few days. I have ask around and it IS a common problem but not all at the same time. We are starting that Verizon is charging us for the higher speeds and throttling the Internet speed down. We have contacted our State Representative at a function last week and her staff will contact the PUC to find out some awnsers for us. We live in a rural area and customer service from many businesses is nonexsistance

WRT54G v7 with 20Mbit DSL, max.speed=10Mbit?

My WRT54G won't connect (wireless) faster than 10Mbit / ~950kBps.
Wired it gives me 1800kBps.
I have the router beside my pc, the connection is "excellent".
I did adjust the settings of the router, like changing the mtu and all different router settings in the config.
I read the fora and whole internet, but there isnt an answer to my question:
Is the speed of the wireless connetion through WRT54G v7 maximal (or capped at) ~950 kBps?

If you want to know which speed it can run through the wireless setup two computers: one wired to the router with file sharing enabled and one wireless. Download a larger file from the wired computer to wireless computer and measure how fast it is. Then you can be sure if the router is "capped" somewhere or not. Ideally you should make this test in an isolated place to reduce interference...
The signal strength is only an indication how strong the signal is from the router. It does not say how good the quality actually is, i.e. how fast you can transmit data. Suppose you have wireless G routers all running on the same channel 11. On three routers people are trying downloads at maximum speed. None of them will get 54 Mbit/s. Ideally, they would all get a maximum of 18 Mbit/s. In reality they can probably expect less then 10 Mbit/s because once the channel is full you get a lot of collisions and thus a lot of retransmissions. While 802.11g may be able to avoid collisions of several clients on the same WLAN, it is basically impossible to do on several WLANs on the same channel.
On top of that you must consider interference from a variety of other factors like electronic/eletric devices (phones, microwaves), the building structure and the distance.
At the same time, however, a computer close to the fourth router would still have an excellent signal strength from the router as long as it is not transmitting anything: the beacon signal from the router is excellent. It is coming in strong. The signal strength indicator is just a very poor mean to give the user some indication about what speed he might expect. But in fact, it does not tell anything about the actual speed you could transmit. The actual transmission speed you can only see if you actually do a transmission. The signal strength basically only measures the distance between the client and the access point.

I have DSL High-Speed with Earthlink, but it takes nearly 30 minutes for Firefox to bebin loading, including getting message "unresponsive script": I then press "continue" and wait three more minutes. This happens every time I turn on my PC (Windows XP Ho

see above
== This happened ==
Every time Firefox opened
== since downloading Firefox at an alternative to Internet Explorer

Hello Howard.
It's possible that you are having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?
Whenever you have a problem with Firefox, whatever it is, you should make sure it's not caused by one (or more than one) of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in [http://support.mozilla.com/en-US/kb/Safe+Mode safe mode] (don't forget to select ''Disable all add-ons'' when you start safe mode). If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See [http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes this article] for information about troubleshooting extensions and themes and [https://support.mozilla.com/en-US/kb/Troubleshooting+plugins this one] for plugins.
If you need support for one of your add-ons, you'll have to contact its author.
If the problem is not disappears when all add-ons are disabled, please tell me, so we can work from there.

How can I get Verizon to reset my dsl speed to 3mbps after I replaced a failed filter?

Last time it took me 2 hours of begging on the phone to finally get a tier 3 tech to reset my dsl connection to 3mbps after a bad filter caused repeated drop outs. I'm in the same spot again, my dlink router shows my connection speed down to 2.1 after a lightning storm blew a line filter, when before my speed was 3.4. There's got to be an easier way to get reset, it only took the tech about 30 seconds to do it!
All I'm looking for is an easier way to get my connection reset!!
If it helps I have a verizon dlink 2750b, I don't think it will give transever stats, but here is my traceroute.
news.giganews.com
traceroute to 71.116.**.*** (71.116.**.***), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 216-166-96-117.fwd.datafoundry.com (216.166.96.117) 0 ms 216-166-96-101.fwd.datafoundry.com (216.166.96.101) 0 ms 216-166-96-121.fwd.datafoundry.com (216.166.96.121) 0 ms
3 ash-b1-link.telia.net (62.115.42.153) 102 ms 102 ms 102 ms
4 ash-b2-link.telia.net (213.155.137.223) 0 ms 0 ms 0 ms
5 TenGigE0-0-0-10.GW1.IAD8.ALTER.NET (152.179.50.233) 16 ms 16 ms 8 ms
6 as0-0.PITT2-CORE-RTR2.verizon-gni.net (130.81.20.95) 18 ms 23 ms 23 ms
7 A9-0-1715.ERIEPA-DSL-01.verizon-gni.net (130.81.194.75) 23 ms 29 ms 30 ms
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * Max number of unresponsive hops reached (firewall or filter?)

For the last 7 weeks I have also been fighting the ASSIA Expresse Solution's 'Optimizer' product that Verizon and many others, atarted using to automate their DSL line speeds. I actually contacted the parent company, ASSIA, and complained to them directly about the lost of speed, and user's lack of control.
I just had my line reset by a 3rd tier Verizon person from Marylan - they were very helpful and did not give me a hard time, but as the previous messager asked, "Why the need to go through this?" I suggested to the ASSIA sals rep who returned my e-mail, that they give the customer some client side tool to allow a choice up to their max provision/profile speed, to choose speed over stability. There are times when I work from hom, that I need to mover a large amount of data, but if it fails becuase the line is a bit unstable, I am weilling to start the copy over again. Let ME decide how sable and fast I want things up to the BW I am paying for.
So for the past 2 weeks I've been routinely above 2.5 Mbps and then 2 days ago - max is 1.5Mbps. After 15 minuts with first tech, the next 3rd tier guy got me back up to 2.81Mbps - just likle that!

Verizon DSL speed/latency lower than a month ago

A little over a month ago I upgraded to the faster Verizon DSL with "speeds up to 3mbps." I wasn't expecting 3mbps and was content with the speeds I was getting, which were pretty much twice as fast as what I had before. My Westell 7500 modem gateway reported a speed/latency of around 1780/768 kbps, up/down respectfully. Recently however my download speeds have dropped and the gateway page is showing 1501/445 kbps. I have run Verizon's troubleshoot and reset the modem a few times, but it still remains at 1501. I have tried to reach customer support, but they either just ignore my email, waste my times in chats until they escalate it and then ignore it, provide me with useless information like their security/antivirus suite, or just don't answer their phone. I want to know how I can get my speed back up to what it was a week ago. Would this be considered throttling? I have done every diagnostic at various times of day that I can on my end and it seems clear that this is the ISP capping my service to the bare minimum that my plan states. Shouldn't I expect the service I was receiving when I first signed on a month ago? Otherwise, isn't that a bait-and-switch tactic? I read somewhere here that they run some sort of "optimization" at DSLAM that might lower speeds for a stabler connection. I have not had any problems with the connection being dropped or anything of that manner and the speed it was running had no hiccups. Is there a way I can get that optimization removed?

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
Anthony_VZ
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PlayStation3 Online W/ Verizon High-Speed DSL

I am getting Verizon DSL High Speed Internet due to the fact that FIOS is not yet available in my location. My question is what kind of speed will i recieve with the PS3 Online set-up. I am using a wireless router to connect my playstation 3. I am wondering what kind of speed i will recieve and if i will recieve any lag????

NO simple answer!
What speed you get depends on 3 things:
1). How much you pay. You can order 1mbs, 3mbs or 7mbps service
Each represents a maximum speed, and a different price.
2). How far are you from the Central office.
(7mbps is only available if you are fairly close to the CO)
3). The quality and condition of the copper pair between your premises and the CO.
You can be next door to the CO, but if the copper pair stinks, so will the DSL data rate.
Ultimately your speed will the the lower of either
The speed Verizon provisioned you for (what you ordered)
or
The Highest speed the Modem can successfully negotiate with the CO equipment.
For many users those are the same, but if you are toward the edge of the DSL 'footprint', you can order 3mbps, but you the copper pair length/quality may limit you to something considerable lower that may even be sensitive to changes in weather.
Once you are connected, you can look at the connection information on the modem/router, and it will tell you the data rates in both directions from the CO.

Airport A1034/A1084 + Att DSL-speed/functions?

Hi, I currently have ATT DSL (3mbps/.5 and recently upgraded to 6mpbs/.7) but have never been too pleased with speed since same or slower as another household's lower att dsl pkg. Anyway, my 2wire modem/router broke recently and I was wanting to get a cheap modem and then purchase Airport Express to do airtunes, etc. Most are 2-in-1 modems anyway, so I found a 2wire (I assume like the one I had) and 2wire for ATT U-verse DSLfor really cheap and now also found cheap Airport Extreme and Express (older models-above) and was wondering what the best combo. Since I want faster internet, but overall ISP speeds ~5mbps..does it really matter if it's b/g or n airports? (devices connecting to network: desktop (either wired or wireless); powerbook; macbook (maybe 'n' enabled but not sure); original iphone; and iphone 3g). Also I thought about purchasing the U-verse modem over the regular 2wire because it would be able to work if I decided to upgrade to U-verse soon, but I've read about configuration problems with U-verse, so should I stick with the regular 2wire? Finally, I want to hook up an express to stereo in other room, but can the express feed off of 2wire or does another extreme/express have to be wired to 2wire to act as base? What are each (extreme/express) capable of hooking up to network, together or separately (printer, ext hd, stereo, etc)? Which fosters fastest speeds?
So regular 2wire OR U-verse equipment (price about the same in all these cases cuz off craigslist)
Older extreme and express or look for new (n) one?
Just 2wire and express necessary for remote airtunes or need 2wire/extreme/express? (printer/hd/stereo?)
Would recommended combo be compatible with ATT U-verse as well as ATT DSL--significant speed difference between these two?
I don't want anything to diminish surfing/sharing speed and if anything, I'd like to improve it!
Thanks! Sorry for the long post...

Once again, trial and error leads to the solution:
For me, grabbing the Airport Express's MAC Address during the initial setup with the Airport utility, and then pasting it into the MAC filter table under my router's settings all of a sudden allows it to connect. I didn't enable the filter table, just added the Aiport Expresses address and station name to the table. I don't know why it works, but it did. Maybe this info can help someone else as well.

Different speed related issue than i've ever heard of ------PLEASE READ!

Ok so I've been paying for and receiving 3mbps for a few months now with no problems. I recently upgraded to the 4-7 plan because the central office says my house should receive 5mbps just fine. Well a week after asking for the upgrade I received an email saying it was done, but nothing changed.
By the way, both before and after the upgrade, on my router login page it said my speed was 3360 down.
So they sent a tech support guy over to my house this morning, and he ran a bunch of tests. All of them showed I should receive 7.8mbps with no problems.
READ THIS PART
So while my router is still stuck saying 3360, my attainable in my status page is 8128kbps
So the "change speed" is run in the home field tester site, which changes my routers speed to 5 something(and a speedtest while it was there verified i got 5mbps)
then it slowly changed it down and down until it reached 448
NOW it's stuck at 448 and won't go up no matter what. So my router is the whole reason it never got above 3360 in the first place. Now i'm stuck with IT stuck at 448, and don't know how to get it to go back up.
HOW DO I CHANGE THE SPEED OF MY ROUTER TO ITS ATTAINABLE SPEED LIKE I PAY FOR?

The DSL connection speed is the lower of either the provisioned speed, or the highest speed that the modem can successfully negotiate with the Central Office. You haven't shown us the transceiver statistics, so it is hard to know where the 8192kbps figure comes from. You need to shows us the transceiver statistics, and that is likely to be enlightening.
In any case, there are two suggestions:
1). Unplug your DSL modem/router for 15 minutes, plug it back in and see what happens.
2). If that doesn't help, call Verizon and ask them to re-provision your service at the correct level.
My guess is that in spite of the upgrade, you have not been reprovisioned for the higher speed, and that is why you are stuck at 3360kbps (which is the correct speed for 3mbps service). Normally that happens online almost immediately after you place the order.
And there is one other issue, just because you can possibly get 8192kbps at the Network Interface box (NIB) is no assurance that you can get it where the DSL modem is plugged in. House wiring can be an issue. (are you sure there are DSL filters on all of the telephones?)
So ask the tech to verify the performance at both the NIB and where you plug in the DSL modem. If the household telephone wiring is an issue,that is usually addressed by putting the existing wiring on a 'whole house' DSL filter, and running a new cable directly from the NIB to the location of the DSL modem.

DSL Attainable speed

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