DSL cable keeps falling out of Openreach modem

I'm having an issue where the DSL cable doesn't "click" when I put it in, so the slightest pull or bump and the cable falls out and I lose my connection. I have had to sellotape the cable into the port just to stop it falling out all the time. I'm guessing this isn't a design flaw and my port is just busted, right? And would BT replace the modem for free?
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SteveBB wrote:
I'm having an issue where the DSL cable doesn't "click" when I put it in, so the slightest pull or bump and the cable falls out and I lose my connection. I have had to sellotape the cable into the port just to stop it falling out all the time. I'm guessing this isn't a design flaw and my port is just busted, right? And would BT replace the modem for free?
Hi there,
I think the issue you're having is that the retaining clip on the rj-11 connector has snapped off, hence the reason that it doesn't click into place. I've had this a couple of times with rj-45 (ethernet) cables in the past.
If I were you, I'd check your rj-11 lead to see if my suspicions are correct and if they are, then I'd go to that well-known auction site and do a search for rj-11 to rj-11 cables in the length you require.
I hope this info helps.

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DSL cable keeps falling out of Openreach modem

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