DSL dropping out

Our low-rent DSL service (768k) has developed problems over the past month. After five years of NEVER GOING OUT NOT ONCE, the DSL service for our house has started to drop out several times a day for hours at a time. We have a Westell 327W modem connected to our PC by a wire. We don't use the wireless.
Our DSL light comes on and flashes but the Internet light goes dark or (sometimes) red. Verizon confirmed it after an hour-long phone call. It is most annoying that every communication with them requires us to go through the entire process every time (do you have line filters? ) You would think that a they would be able to pull up a record of any of our communications over the past month but, no. We hate them, of course.
They were supposed to come out this morning but the truck was sucked up by a UFO (OK, Verizon actually did not give a reason for their no show).
We also have had heavy static on our voice line during this period, which we are assured has nothing to do with our DSL problems. The static and DSL problems began about the time our neighborhood began to get wired for FIOS. We are assured this has nothing to do with our problems.
Would I be so paranoid as to think they would deliberately degrade our service to 'force' us to switch to FIOS? They have given me little reason to believe otherwise.
Message Edited by Josey23 on 01-20-2009 01:07 PM
Solved!
Go to Solution.

Believe me, were not out to degrade your service, however; installing Fios is a huge undertaking and sometimes cables or terminals get bumped. As for the condition of your line ...it could have a direct reflection on the dsl service you recieve. If your having static, contact the regular repair....also keep the ticket going for the dsl department...
If your line condition is suffering, so will your Dsl on most occassions.

Similar Messages

Verizon DSL drops out intermittently: problems for 10 months

Subject: Verizon DSL drops out intermittently: problems for 10 months
Hi all,
Just wondering if any one can help. We had Verizon DSL on our home phone line for six years in Worcester MA. The first five years we had little to problems. The last 10 months we’ve have frequent (nearly every day drop out and period where the DSL line can’t connect for minutes to sometimes hours).
We’ve had seven different technicians visit us for a total of thirteen visits. They’ve replaced the line coming into our house multiple times and isolated our home phone lines from the DSL feed but this hasn’t helped. Verizon tech support can’t seem to get back to me with a detailed plan of what they are going to do next and few representatives return my phone calls.
We’ve also tried at least five router and modems and it hadn’t helped. They recently changed the DSL card(?) in the local office (~7000 ft away) and said they switched us to ADS2.
We’re still seeing internet drops and we’re at our wit’s end.
Any ideas?
Here’s our transceiver stats from our Verzion 7500 DSL modem combo:
Transceiver Revision     A2pB020b3.d20h
Vendor ID Code          4D54
Line Mode                   ADSL_2plus
Data Path                     FAST
Transceiver Information            Down Stream Path       Up Stream Path
DSL Speed (Kbits/Sec)            3358                            863
Margin (dB)                             9.2                               7.0
Line Attenuation (dB)               44.0                             19.4
Transmit Power (dBm)21.0                             12.4
Thanks,

Well, we're getting pretty fed up. Here's the letter that we are sending out for a Verizon Presidential Appeal...
To:
Verizon, St. Petersburg, FL
Verizon Technical Team, Worcester, MA
The Department of Telecommunications and Cable, Consumer Division, Boston, MA
Better Business Bureau
Dear Sirs,
We are writing to lodge a formal complaint about our Verizon DSL service, and the extremely
poor treatment we have received while trying to resolve this (still unresolved) problem. We have had
intermittent internet outages for the last 12 months. This followed five years of normal DSL service at
the same address. Our problems worsened this spring; our internet is out a few minutes to several
hours a day, most days a week. Our next door neighbors have the same problem with their Verizon
DSL service, though they do not use the internet very often so are less affected than we are. We rely
on consistent internet service for our jobs.
We have had 13 technician visits to our home from a total of seven different technicians. On
multiple occasions, we have also been stood up for scheduled technician visits, including days in
which we took off work to be home. Two of these times in which we were stood up were not visits that
Verizon initiated, where we were told we needed to be home. Additionally, we have received
several “auto-calls” informing us that our problem is fixed and our work tickets have been closed. This
is extremely upsetting to us, as our problem has never been fixed as we have explained many times.
Several technicians have spoke confidently (and condescendingly) that their work would fix our
problem; these are generally the technicians we never saw again.
It is clear from our several calls each month to Verizon that persons and departments within
the company do not communicate with one another. Time and time again, we have been shuffled from
person to person, and now believe that no one wants to expend the effort to deal with our problems.
For example, multiple employees have failed to call us back when they said they would. We have
asked several times for a team of creative thinkers (with the authority to act) to brainstorm some sort
of solution and let us know what Verizon was doing to solve our problem. This has not happened. We
have made extensive notes about our service interruptions and our correspondence with Verizon over
the last several months; these are included in this packet. We also have multiple videos across several
months showing that DSL signal is not available.
We believe that a new line needs to be put in from the local hub to our house, a distance of
only a few blocks. (See notes on reverse of page.) At this point, we have no faith that Verizon is
willing to fix this problem and restore service to us. This is truly a shameful way to do business.
If Verizon is unwilling to restore our DSL service to acceptable levels, we would like Verizon to
Notes: This is what Verizon has told us they have done:
1. Isolated our phone line from DSL.
2. Replaced the line from our street to our home.
3. Switched the F2.
4. Put us on an A-DSL2 card at the local hub.
We have tried seven DSL modems and six routers without success. The problem is not within
our house; that is clear. We believe a new F1 line is needed. We were even told by a company
representative on the phone “well, DSL is on copper wire…” - basically from our view, an admission
that copper wire can go bad, and that this may be the cause of our problems. We have asked for a
new F1 line to be installed several times and been brushed off each time.

DSL Drops Out Like Clockwork

Hello Community. My wired DSL "dropout" issue has been continuous for several years. I again have a new router/modem and have a new direct run of CAT6E cable from the "customer" box directly inside. No house wiring. This is actually the third router/modem and the results are identical.
About every 45 minutes to an hour, the modem will do a reset. When the modem attempts to restart it is not successfully and then the modem shuts down and restarts completely. The first reset keeps the power light green, the second reset changes the state of the power light to orange then completes the reset sequence successfully.
This change of events happens EVERY time, time and time again. I've set and watched every modem I've used do exactly the same thing, exactly amounting to hundreds of times. Once it up, it's fine, for a while. The logs show no errors in or out. This was the same with my original 768k download speed through several upgrades to high speed.
I said this was the third modem, actually it's more like the 6th or 7th. I moved away from a device with integrated switch and wireless to the most simple Westell router/modem. I use a separate switch and wireless access point "up the line" so all my internal connections do not go down when the reset "thing" happens.
I am an IT professional so I guess I've been too stubborn to admit defeat...Help!! I give up....Thanks!

#1 Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
#2 Can you provide the Transceiver Statistics from your modem?
If you don't know how to get that info:
a) What is the brand and model of your modem?
b) If you have a RJ-45 WAN port router connected to the modem: What is the brand and model of that RJ-45 WAN port router?
#3 Even If you know how to get the Transceiver Statistics from your modem and you have a RJ-45 WAN port router connected to the modem: What is the brand and model of that RJ-45 WAN port router?
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

As Requested New Thread DSL low speeds and drop outs ref: Anthorny Verizon.

Please see post by Jerrold concerning the form for information requested, I have never been able to fill this out. Note also I had to sign in three times just to access your private letter to me today.
Here is a summary of problem:
When my line was first installed line speed was always between 9 to 12 Mps, which is fine for a 15 Mps line, sometimes would even go higher, so line was ok.
In October 2012 my line speed dropped to about 5 to 7 Mps, I contacted support and repairs were attemped, but did not correct the problem in fact problem became worst. My line speed dropped to about 2 to 3 Mps.
Now from October to end of November, all repairs did not correct problem. I was told by chat tech support that the problem was being worked on and there was an open ticket.
In December my line speed returned to normal speed was between 9 to about 13 Mps. No one had contacted me about this so I again contacted chat tech support who said my line had been fixed and there were no open tickets so have a nice day. I accepted this at face value and accepted that my line was now ok.
In January 2013, My line speed dropped again to 2 to 3 Mps. I contacted chat tech support who tested line and put in a repair request. No one had responded back to me and a week later my line started to drop in and out losing the connection completely. I again contacted tech support who told me they had no open tickets on my account, they tested line and while we were talking on voice connection my phone started to have heavy static, both my DSL and Phone dropped out at that point. Tech support called me back and said he was putting a repair request and that my line had problems. That night Tuesday January 29 my Phone and DSL both died, no dial tone on phone and DSL showed only power light on. Contacted tech support by a friends cell phone and informed them of this, was told ok it would be fixed by open ticket for next day.
Repair was to be made on Wednesday January 30, no one showed up, called tech support and told repair would be made on Thursday. Thursday late repair person showed up around 4:30 or 5:00pm, landlord gave access to building. I did not know they were here at all, when he told me( my landlord) I tested my DSL and found it running at 1.7 Mps or below that. When I attempted to call tech support found my phone was still dead, no dial tone at all. Contacted chat tech support who told me ticket was still open and would be fixed by Friday, or Monday.
On Monday, phone still dead, DSL running at 1.7 Mps contacted chat support who had me take a phone to the junction box outside of building, plugged in two phones to this no dial tone at junction box (both phones work ok checked using a neighbors phone jack) should note that on the outside of building there are two junction boxes, but one has lock on it so could not use that one. Anyway told that DSL could not be fixed until phone is repaired. Tried contacting phone repair and all I get is auto wait then line drops using a neighbors phone and pay phone my is dead.
Tuesday again contacted chat support now told to bad, until phone is fixed cannot help me ( was'nt that suppose to be done in first repair, fix phone and DSL given both were reported dead).
So why am I upset well look at history I now sit with No Phone service, DSL running way below what I pay for and a tech support who has said to bad not our problem. I also do not want to hear that my line does not and cannot support the speed I pay for ( it has shown to support that speed at beginning of install up to October and again in December).
Well anyway your letter did not say where to start new thread should I do that here, or in open forum?
Oh, auto phone repair has given me a date for phone service as this Friday, I hope that at least gets done I cannot contact them any other way it seems.
You may also ref: my thread on ping rates over 600 on long distants calls for any other history, but as per your request here is new thread. Please note as of today I have No Phone so can only be contacted by email or here. Untill phone is repaired that's all there is.

Please go to your profile page for the forum by clicking on your name, and look in the middle towards the bottom where you will find an area titled "My Private Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

DSL keeps dropping out - why? :(

I've had Inifinity 2 for a couple of months now and was very pleased with the service initially, high speeds and reliable connection. I work from home so the connection is very important to me.
The last couple of evenings the connection has been dropping completely and taking several minutes to come back up. It's not just the HomeHub, the fibre modem's DSL light goes off as if there's a line fault. This happens repeatedly throughout the evening, usually starting from about 5.45pm. There seems to be no rhyme or reason to it, it just drops. Nothing has changed here, it has literally started out of the blue. It doesn't matter which devices are connected - wired desktops, laptops, wireless phones/tablets/PS3. It just keeps dropping at random.
I even noticed it a few times this morning.
So, what do you lovely BT chaps need to know from me in order to sort this out?
Here are the router logs from this evening:
  22:08:10,04 Jun.
HTTP User admin login from 192.168.1.64 successfully.
  22:06:02,04 Jun.
Device connected: IP 192.168.1.64, MAC 14A:E9:43:4A0, host Moogies-box
  22:06:02,04 Jun.
DHCP Lease issued for IP 192.168.1.64 to host Moogies-box (MAC 14A:E9:43:4A0), duration: 1 day
  22:06:02,04 Jun.
Receive a DHCP request: 192.168.1.64, 14A:E9:43:4A0.
  22:05:55,04 Jun.
LAN1 up
  22:05:53,04 Jun.
LAN1 down
  21:47:52,04 Jun.
Client associated: IP 192.168.1.75, MAC B4:07:F9:80:C8:8F, host dhcpcd 4.0.15, Link Rate 58.5 Mbps
  21:47:52,04 Jun.
DHCP Lease issued for IP 192.168.1.75 to host (MAC B4:07:F9:80:C8:8F), duration: 1 day
  21:47:52,04 Jun.
Receive a DHCP request: 192.168.1.75, B4:07:F9:80:C8:8F.
  21:47:50,04 Jun.
Receive a DHCP request: 192.168.1.75, B4:07:F9:80:C8:8F.
  21:44:48,04 Jun.
Device connected: IP 192.168.1.74, MAC 08:60:6E7:7A:22, host Rich-PC
  21:44:48,04 Jun.
DHCP Lease issued for IP 192.168.1.74 to host Rich-PC (MAC 08:60:6E7:7A:22), duration: 1 day
  21:44:48,04 Jun.
Receive a DHCP request: 192.168.1.74, 08:60:6E7:7A:22.
  21:44:45,04 Jun.
LAN4 up
  21:44:43,04 Jun.
LAN4 down
  21:44:31,04 Jun.
LAN4 up
  21:44:27,04 Jun.
Device disconnected: IP 192.168.1.74, MAC 08:60:6E7:7A:22, host Rich-PC
  21:44:27,04 Jun.
LAN4 down
  21:30:02,04 Jun.
Client disassociated: IP 192.168.1.68, MAC D4:878:A7:3D:29, host dhcpcd 4.0.15, Reason Code 8
  20:11:36,04 Jun.
Device connected: IP 192.168.1.74, MAC 08:60:6E7:7A:22, host Rich-PC
  20:11:36,04 Jun.
DHCP Lease issued for IP 192.168.1.74 to host Rich-PC (MAC 08:60:6E7:7A:22), duration: 1 day
  20:11:36,04 Jun.
Receive a DHCP request: 192.168.1.74, 08:60:6E7:7A:22.
  20:11:31,04 Jun.
LAN4 up
  20:11:29,04 Jun.
LAN4 down
  19:09:38,04 Jun.
Possible PS or DA. src=85.133.221.209 DST=86.169.138.92 LEN=48 TOS=0x18 PREC=0x60 TTL=109 ID=17462 DF PROTO=TCP SPT=1992 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0 OPT (0204057801010402)
  18:22:04,04 Jun.
LAN1 up
  18:22:02,04 Jun.
Device disconnected: IP 192.168.1.64, MAC 14A:E9:43:4A0, host Moogies-box
  18:22:02,04 Jun.
LAN1 down
  18:18:33,04 Jun.
CWMP:session completed successfully
  18:18:32,04 Jun.
CWMP:session start now, server:https://pbthdm.bt.mo, Event code:, 4 VALUE CHANGE
  18:18:30,04 Jun.
WAN Auto-sensing detected port ETH
  18:18:30,04 Jun.
WAN Auto-sensing last connection port: ETH
  18:18:27,04 Jun.
WAN connection WAN4_TR069_INTERNET_R_ETH1 connected.
  18:18:27,04 Jun.
PPP IPCP Receive Configuration ACK
  18:18:27,04 Jun.
PPP IPCP Send Configuration Request
  18:18:27,04 Jun.
PPP IPCP Receive Configuration Reject
  18:18:27,04 Jun.
PPP IPCP Receive Configuration NAK
  18:18:27,04 Jun.
PPP IPCP Send Configuration Request
  18:18:27,04 Jun.
PPP IPCP Receive Configuration Reject
  18:18:27,04 Jun.
PPP IPCP Send Configuration ACK
  18:18:27,04 Jun.
PPP IPCP Receive Configuration Request
  18:18:27,04 Jun.
PPP IPCP Send Configuration Request
  18:18:27,04 Jun.
PPP CHAP receive success: authentication ok
  18:18:27,04 Jun.
PPP CHAP Receive Challenge
  18:18:27,04 Jun.
PPP LCP Receive Configuration ACK
  18:18:27,04 Jun.
PPP LCP Send Configuration Request
  18:18:27,04 Jun.
PPP LCP Receive Configuration Reject
  18:18:27,04 Jun.
PPP LCP Send Configuration ACK
  18:18:27,04 Jun.
PPP LCP Receive Configuration Request
  18:18:27,04 Jun.
PPP LCP Send Configuration Request
  18:18:22,04 Jun.
OpenWiFi tunnel down
  18:18:21,04 Jun.
WAN connection WAN4_TR069_INTERNET_R_ETH1 disconnected.[ERROR_ISP_DISCONNECT]
  18:18:21,04 Jun.
PPP LCP Send Termination ACK
  18:18:21,04 Jun.
PPP LCP Receive Termination Request
  18:16:11,04 Jun.
Client associated: IP 192.168.1.68, MAC D4:878:A7:3D:29, host dhcpcd 4.0.15, Link Rate 39.0 Mbps
  18:13:52,04 Jun.
NTP synchronization success!
  18:13:52,04 Jun.
NTP synchronization start.
  18:13:20,04 Jun.
Client disassociated: IP 192.168.1.68, MAC D4:878:A7:3D:29, host dhcpcd 4.0.15, Reason Code 4
  18:13:20,04 Jun.
DHCP Lease expired: 192.168.1.79, FC:0F:E6:C4:2A:1A, PS3
  18:13:20,04 Jun.
DHCP Lease expired: 192.168.1.78, 00:18:41:F9:90:92, dhcpcd 4.0.1
  18:13:20,04 Jun.
DHCP Lease expired: 192.168.1.77, 10:9AD1:F1:F7, becky
  18:13:20,04 Jun.
DHCP Lease expired: 192.168.1.76, 38:AA:3C:2D:B5:24, android-bc71095eee90f12a
  18:13:20,04 Jun.
DHCP Lease expired: 192.168.1.75, B4:07:F9:80:C8:8F, dhcpcd 4.0.15
  18:13:20,04 Jun.
DHCP Lease expired: 192.168.1.73, 00:0F:3D:F2:B5:64, richs-pc
  18:13:20,04 Jun.
DHCP Lease expired: 192.168.1.69, 00:17:31:66:31:82, SparePC
  18:13:20,04 Jun.
DHCP Lease expired: 192.168.1.71, 00:0F:B5:FBE:32, richs-pc
  18:13:20,04 Jun.
DHCP Lease expired: 192.168.1.70, 00:164:58:E6:99, Moogies-Note
  18:13:20,04 Jun.
DHCP Lease expired: 192.168.1.72, 00:18E:6D:6A:44, Moogies-Note
  18:13:20,04 Jun.
DHCP Lease expired: 192.168.1.67, F81:11:18:E1:E6, richs-pc
  18:13:20,04 Jun.
DHCP Lease expired: 192.168.1.66, 00:1A:4D:36:7E:7A, richs-pc
  18:03:20,04 Jun.
DHCP Lease renewed for IP 192.168.1.65 to host android-19018583aad8148b (MAC 08:60:6E:AD:17:AF), duration: 1 day
  18:03:20,04 Jun.
Receive a DHCP request: 192.168.1.65, 08:60:6E:AD:17:AF.
  17:56:39,04 Jun.
CWMP:session completed successfully
  17:56:38,04 Jun.
CWMP:session start now, server:https://pbthdm.bt.mo, Event code:, 4 VALUE CHANGE
  17:56:36,04 Jun.
WAN Auto-sensing detected port ETH
  17:56:36,04 Jun.
WAN Auto-sensing last connection port: ETH
  17:56:31,04 Jun.
WAN connection WAN4_TR069_INTERNET_R_ETH1 connected.
  17:56:31,04 Jun.
PPP IPCP Receive Configuration ACK
  17:56:30,04 Jun.
PPP IPCP Send Configuration Request
  17:56:30,04 Jun.
PPP IPCP Receive Configuration Reject
  17:56:30,04 Jun.
PPP IPCP Receive Configuration NAK
  17:56:30,04 Jun.
PPP IPCP Send Configuration Request
  17:56:30,04 Jun.
PPP IPCP Receive Configuration Reject
  17:56:30,04 Jun.
PPP IPCP Send Configuration ACK
  17:56:30,04 Jun.
PPP IPCP Receive Configuration Request
  17:56:30,04 Jun.
PPP IPCP Send Configuration Request
  17:56:30,04 Jun.
PPP CHAP receive success: authentication ok
  17:56:30,04 Jun.
PPP CHAP Receive Challenge
  17:56:30,04 Jun.
PPP LCP Receive Configuration ACK
  17:56:30,04 Jun.
PPP LCP Send Configuration Request
  17:56:30,04 Jun.
PPP LCP Receive Configuration Reject
  17:56:30,04 Jun.
PPP LCP Send Configuration ACK
  17:56:30,04 Jun.
PPP LCP Receive Configuration Request
  17:56:30,04 Jun.
PPP LCP Send Configuration Request
  17:54:45,04 Jun.
PPP LCP Send Termination Request
  17:54:43,04 Jun.
OpenWiFi tunnel down
  17:54:42,04 Jun.
WAN connection WAN4_TR069_INTERNET_R_ETH1 disconnected.[ERROR_ISP_TIME_OUT]
  17:54:42,04 Jun.
PPP LCP Send Termination Request
  17:14:11,04 Jun.
CWMP:session completed successfully
  17:14:10,04 Jun.
CWMP:session start now, server:https://pbthdm.bt.mo, Event code:, 4 VALUE CHANGE

Thanks. I've now had 2 engineer visits so far and although they temporarily fixed the problem it has now happened again and is really starting to drive my hubby & I crazy!
The first time the engineer came out he checked the socket wiring in the house, found no problems, got a cherrypicker in to check the line at the pole (unsafe to climb apparently) and that improved the speed. He then checked at the modem and found that the cable the engineer (contracter?) who fitted it hadn't fitted the connector properly, some known issue with a fitting tool or something - so he sorted that out and woohoo, back up to full speed - 75mb+
That was fine for a couple of weeks.
Last Monday morning the connection dropped out. Then repeatedly dropped out every few minutes all afternoon, making it almost impossible to work. The speed had also dropped to 35mb according to various online checkers, including BT's speed test, which registered our speed as poor. I gave it until Tuesday just to see if it resolved itself/was a temp problem. No joy, still slow as you like - though no more drop outs. Contacted BT and an engineer came out the next afternoon.
Lovely chap, did all the same checks as before, no faults found, nothing wrong with the wiring. He even tried tugging on the phoneline to the house while checking the line, made no difference, so didn't seem to be anything wrong with the line to the house. All equipment indicated capable of full speed 80mb. All the engineer could say was that there was nothing wrong with the line, but clearly there had been something which caused the line to drop out and the cabinet then dropped our speed to stablise us. He requested a speed reset and all was well (ish) thereafter at about 60-65mb. Not quite as fast as the previous chap got it, but a darn sight better than 35mb.
The next morning another engineer turned up, unaware we'd had a visit the previous afternoon. I told him all about what the engineer had said the previous day and what had happened and he went away. Note I did tell him that he was welcome to come in and have another look, but there was nothing currently wrong for him to look at.
Last night (Sunday) the line dropped out a couple of times - again, no apparent reason. And once again we find our speeds capped at around 35mb. Doing the BT speed tests throws up odd results, telling us we have 0mb to the house and 38mb inside. Odd! I've been on to BT all morning, they tried to pass me onto a paid tech support line which I refused as both engineers have confirmed this isn't going to be something software/settings related - it happens regardless of which computer/laptop/device we are using wired or wireless, the line can even go down when we're not using it.
So, it's been logged on the last fault which is still open and being investigated. I have asked if they can please re-set the line speed for us but have been told this would only be a temporary fix. What else can I do? Something out there is making the line drop out and then we get speed capped. BT can't find a fault.
None the wiser as to why the connection sometimes drops out, but this is clearly the cause of the speed drops as the cabinet tries to stabilise things. We're only a stone's throw from the cabinet and both engineers say we should have full speed.
Could the modem be faulty and causing the drop outs? I don't know. I really don't know what else to do at this point. I guess we're going to end up with another engineer visit, but suspect all he can do is tell us the same thing and get the line reset.
Is there any chance our ancient BT wireless phone could be causing the problem? - we do get a bit of crackle on it, although the line itself is apparently clear of noise when tested. It's not connected to the same socket as the router, but to an extension downstairs (which was originally the master socket, but the engineer who fitted infinity swapped the sockets for us as we needed the fibre upstairs).
Anyone got any other thoughts as to what it could be? Has anyone else had this problem and resolved it?

Broadband dropping out with Homehub 3

A normal 6Mb/s + service drops out several times an hour with no connection for several minutes. I have spoken to a BT customer care engineer, restarted the modem etc with no success. Wireless indicates a strong signal at all times.
Same problem with ipad, and android tablets.
Any suggestions?
Solved!
Go to Solution.

Thanks I'll do that.
Here are the figures:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 06:20:36
Downstream:
7.938 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
11.1 dB / 24.0 dB
Line attenuation (Down/Up):
19.7 dB / 9.5 dB
Output power (Down/Up):
19.9 dBm / 11.9 dBm
FEC Events (Down/Up):
0 / 148
CRC Events (Down/Up):
57419 / 169
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
913659 / 159
Error Seconds (Local/Remote):
10422 / 2439
Speedtest;
Download speedachieved during the test was - 7.05 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps

Broadband dropping out, noise high, speed slow

Have had past problems with high noise, which seemed to have been solved by having the mods reset noise down (thanks) with line speed increasing up to around 2Mbps over the last couple of weeks (great from where I was previously). See http://community.bt.com/t5/BB-Speed-Connection-Issues/Slow-broadband-downstream-line-speed/m-p/33081...
Tonight around 4:50pm (when all the kids in the neighbourhood have come back to their homes, and are playing online games) broadband drops out, noise jumps up to 22 from about 15 where it was previously I think, speed dramatically drops to less than 1Mbps.
Q1: Any idea how to get noise down again and speed back up?
Q2: Have I got a faulty hub that it keeps dropping out like this (hub is quite new)? Peculiar that it seems to happen at busy periods though - I've had this kind of drop out before, which is why I'm going straight to the forum. I have already had broadband boost engineer out in the past and that makes me think it's unlikely there's anything wrong with my line.
Any ideas about solutions will be gratefully received! (Just started working from home office today with 3 people - had thought I had us all on 2MB+ - but not now!) Help!
Thanks
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
881 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 881 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :1120 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
Connection Information
Line state:
Connected
Connection time:
0 days, 04:39:52
Downstream:
1.094 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
22.0 dB / 20.0 dB
Line attenuation (Down/Up):
50.0 dB / 31.0 dB
Output power (Down/Up):
15.8 dBm / 11.9 dBm
FEC Events (Down/Up):
312 / 23
CRC Events (Down/Up):
24 / 32
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
20 / 18
Error Seconds (Local/Remote):
133249 / 784
Solved!
Go to Solution.

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Broadband drops 'out' more than 'in' - OpenReach a...

First, forgive me if a similar problem has been posted; I've had to resort to a 2G O2 dongle & speeds are so bad that I can't search the forum. For weeks (months?) now I've had terrible broadband connectivity - sometimes going for days without a connection lasting for more than 2 or 3 seconds. Sometimes we get up to 5 days of great connectivity with speeds of 1mbps and then (as now) days with no useable broadband at all.
We've had our line changed from the exchange, we've had a new master socket installed, we've tried 3 different routers - and each time it's the same... it works fine while the engineer is here, and then it drops 24-48 hours after he leaves. When we do get an appointment sod's law says that all is working fine.
Symptoms are that the DSL light flashes nearly all the time and about once every 5 minutes it goes solid. The internet light goes green momentarily, or sometimes goes red, or generally goes out again. If we do get a connection then any attempt to use it sees it drop out almost immediately.
The phone line works.
Routers used - Netgear DG834 v4, but we've also tried a BT Voyager and an old 2wire BT Business router. All are programmed with the correct usernames and passwords - as demonstrated by the fact that we sometimes get days of good connectivity.
Anyone got any bright ideas? All appreciated!
Thanks.
P.S. OpenReach due back here again Tuesday, by which time it will probably be on its 'good' cycle of working again...

Thanks. Sure - stats are below. I've tried the quiet line test and all seems quiet:
Router Status
Account Name
Firmware Version V5.01.01
ADSL Port MAC Address 00:1E:2A:ED:9C:B3
IP Address ---
Network Type PPPoA
IP Subnet Mask ---
Gateway IP Address ---
Domain Name Server ---
LAN Port MAC Address 00:1E:2A:ED:9C:B2
IP Address 192.168.0.1
DHCP On
IP Subnet Mask 255.255.255.0
Modem ADSL Firmware Version A2pB023b.d20e
Modem Status Negotiating
DownStream Connection Speed 0 kbps
UpStream Connection Speed 0 kbps
VPI 0 VCI 38
An example of the log:
Fri, 2011-08-19 14:08:39 - CHAP authentication success Fri, 2011-08-19 14:10:39 - LCP down. Fri, 2011-08-19 14:10:52 - Initialize LCP. Fri, 2011-08-19 14:10:52 - LCP is allowed to come up. Fri, 2011-08-19 14:11:52 - Initialize LCP. Fri, 2011-08-19 14:11:52 - LCP is allowed to come up. Fri, 2011-08-19 14:12:10 - CHAP authentication success Fri, 2011-08-19 14:14:40 - LCP down. Fri, 2011-08-19 14:14:53 - Initialize LCP. Fri, 2011-08-19 14:14:53 - LCP is allowed to come up. Fri, 2011-08-19 14:14:57 - CHAP authentication success Fri, 2011-08-19 14:19:56 - LCP down. Fri, 2011-08-19 14:20:09 - Initialize LCP. Fri, 2011-08-19 14:20:09 - LCP is allowed to come up. Fri, 2011-08-19 14:21:10 - Initialize LCP. Fri, 2011-08-19 14:21:10 - LCP is allowed to come up. Fri, 2011-08-19 14:21:25 - CHAP authentication success Fri, 2011-08-19 14:25:35 - LCP down. Fri, 2011-08-19 14:25:48 - Initialize LCP. Fri, 2011-08-19 14:25:48 - LCP is allowed to come up. Fri, 2011-08-19 14:25:51 - CHAP authentication success Fri, 2011-08-19 14:28:59 - Initialize LCP. Fri, 2011-08-19 14:28:59 - LCP is allowed to come up. Fri, 2011-08-19 14:29:59 - Initialize LCP. Fri, 2011-08-19 14:29:59 - LCP is allowed to come up. Fri, 2011-08-19 14:30:27 - CHAP authentication success Fri, 2011-08-19 14:39:16 - LCP down.

ATV2 music drops out after 2-3 songs, withou fail. Restarted/rebooted everything and my router shows no signal drops, suspect it is the home sharing but can't get into it to fix it. Am at my wits end.

Recently bought the ATV2, all working well until 2-3 songs played and it drops out and returns to the main menu. I have rebooted/restarted everything, and checked the event log in my router which shows no drop outs in WiFi connection. When I tested it with a movie, it worked, ran for the length of the movie, but when I put on music it did it again. Suspect problem is software, maybe the home sharing and the time until it drops out is close to the same each time. I am at a complete loss, and at my wits end. Please help

Did you happen to allow enough time for a power recycle when switching the router connected to your DSL modem?
Modem/Router Power ReCycling
- Power-off the DSL/Cable modem, Internet Router, & computer(s). (Wait at least 30 minutes. If possible, leave the modem off overnight.)
- Power-on the DSL/Cable modem; Wait at least 30 minutes.
- Power-on the Internet Router; Wait at least 5 minutes.
- Power-on the computer(s)

Airtunes audio drop out solution that worked for me! :)

setup is DSL modem, AEBS main base station (software v5.6), AE (software v6.2), AE is in WDS mode as a remote base station. I am running OSX 10.4.3, and all software (itunes, etc) is updated current as of 6Nov2005.
using airport admin utility, i set both base stations to "g only" and still had audio drop outs. Then I left both of them on g only and set both of them on channel 5, (was on channel 10 before.) no airtunes drop outs!!
I have been audio drop-out free for a few days now and am cautiously optimistic- enough to post my solution. hope it works for you, too!

Thanks Bryan! Glad to hear you found a solution that works for you. Your suggestions are also among the many solutions previously posted in the mother of all discussions on this topic found at:
Muhannad Al-Khurafi, "Audio Drop while using airtunes", 10:38pm Jul 21, 2004 CDT

30 minute Drop Out - BT Infinity

I got Infinity in a month ago and it's been grief ever since.
When it works I'm getting 37 download and 8 upload. Fantastic I hear you say... The problem is, that for long periods everyday [but not 27/7] the signal drops out at 30 minutes intervals. Two teenage sons playing xbox live are ready to kill me over it!!
I have had several hours worth of time spent talking to India. All the usual advice has drawn a blank. I was passed to a Teir 2 team person who couldn't get it working. I then had a BT Engineer out. He changed the Open reach box and checked the line. He stated that I'm getting 40meg down and 10 meg up on the line when tested. While he was here the signal didn't drop out. 5 hours later it started again!!
I am now awaiting a second visit from an engineer on 14/11. I know what he'll do, he'll change the Home Hub 3 box for another, wait a while and go. A few hours later I'll be back to square one!!
I have read through other posts here were people have had the 30 minute drop out, but none of them have ended in a solution . If this is wrong, tell me, I'll be happy to read a solution to this.
If it's not the router or open reach box. Then what is it. It's not just one computer and it's not just wired ones either. Everything in the house drops out.
Surely drop out at so regular an interval points to a hardware problem?
Surely if it's happening to others, someone at BT must know how to fix it?
I anyone wants 2 very grumpy teenage boys, I'm yer man!!
Help?

So wired and wireless are loosing connection to the internet for periods.
Just wondering if your central heating fires up for a while heating up things then thermostant turns it off... cooling down a bit and internet comes back on.
Is your modem mounted vertically ie on a wall?
The worst situation is having the modem flat with the HomeHub 3 sitting on top of it.
From THIS THREAD.- "After an hour or so of heating my front room the broadband led on my home hub 3 goes orange & I loose my DSL link".
(my post #4)
Clutching at straws really.
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

Drop outs every few hours

Hi all
hope someone can help as i am coming to the end of my tether with my BT Faster Broadband connection
it drops out every few hours and has done for almost 2 months. i cant watch a movie or play a game without losing connection at least once, maybe twice if i am really unlucky.
i got a new hh5 a little while ago and was fine for a while. then the problems started - dropping 2 or 3 times a day. contacted bt and they sent a replacement hh5. no change. eventually in the last few days got worse and its now sometimes dropping at least a dozen times a day, rendering my connection little short of useless.
almost convinced it was a hh5 issue as they seemed to take an age to resynch, so bought an asus dsl-n66u and crossed my fingers.
soon enough, connection dropped again and again.
i have tried 3 different cables, between router and socket, removed the openreach faceplate and plugged a new filter in to the test socket. connected for around 4 hours and droped again.
Connection details from the Asus, with the filter in the master socket - the same as with the openreach filter (as you can see i lost connection again not so long ago.
DSL Driver Version
FwVer:5.4.11.21_A_TC3095 HwVer:T14.F7_0.0
DSL Link Status
up
DSL Uptime
0days 0hours 12minutes 7seconds
DSL Modulation
ITU G.993.2(VDSL2)
Annex Mode
ANNEX_A
SNR Down
5.8 dB
SNR Up
9.7 dB
Line Attenuation Down
102.3 dB
Line Attenuation Up
12.7 dB
Data Rate Down
13595 kbps
Data Rate Up
796 kbps
MAX Rate Down
18232 kbps
MAX Rate Up
937 kbps
POWER Down
0.5 dbm
POWER Up
0.4 dbm
CRC Down
1
CRC Up
0
The last drop out:
2014-02-16 22:33:14 [Informational] syslog: Terminating on signal 15
2014-02-16 22:33:14 [Informational] syslog: Connect time 82.5 minutes.
2014-02-16 22:33:14 [Informational] syslog: Sent 3492127 bytes, received 20543118 bytes.
2014-02-16 22:33:14 [Informational] syslog: LCP down.
2014-02-16 22:33:15 [Informational] WAN Connection: Ethernet link down.
2014-02-16 22:33:15 [Informational] stop_nat_rules: apply the redirect_rules!
2014-02-16 22:33:17 [Informational] kernel: tc3262_ptm_close
2014-02-16 22:33:17 [Informational] dnsmasq[14153]: started, version 2.52 cachesize 150
2014-02-16 22:33:17 [Informational] dnsmasq[14153]: compile time options: IPv6 GNU-getopt no-RTC no-DBus no-I18N no-DHCP no-TFTP
2014-02-16 22:33:17 [Informational] dnsmasq[14153]: reading /etc/resolv.conf
2014-02-16 22:33:17 [Warning] dnsmasq[14153]: ignoring nameserver ::1 - local interface
2014-02-16 22:33:17 [Warning] dnsmasq[14153]: ignoring nameserver 127.0.0.1 - local interface
2014-02-16 22:33:17 [Informational] dnsmasq[14153]: read /etc/hosts - 4 addresses
2014-02-16 22:33:21 [Informational] WAN Connection: Ethernet link up.
2014-02-16 22:33:25 [Informational] WAN Connection: Fail to connect with some issues.
2014-02-16 22:33:40 [Informational] kernel: nas8: starting interface.
2014-02-16 22:33:40 [Informational] syslog: Initialize LCP.
2014-02-16 22:33:40 [Informational] syslog: Plugin libpppoe.so loaded.
2014-02-16 22:33:40 [Informational] syslog: RP-PPPoE plugin version 3.8p compiled against pppd 2.4.5
2014-02-16 22:33:40 [Notice] syslog: pppd 2.4.5 started by admin, uid 0
2014-02-16 22:33:40 [Informational] syslog: LCP is allowed to come up.
2014-02-16 22:33:41 [Informational] kernel: Link State: PVC_8 logistic interface down.
2014-02-16 22:33:43 [Informational] kernel: tc3262_ptm_close
2014-02-16 22:33:43 [Informational] kernel: nas8: starting interface.
2014-02-16 22:33:44 [Informational] syslog: Initialize LCP.
2014-02-16 22:33:44 [Informational] syslog: Plugin libpppoe.so loaded.
2014-02-16 22:33:44 [Informational] syslog: RP-PPPoE plugin version 3.8p compiled against pppd 2.4.5
2014-02-16 22:33:44 [Notice] syslog: pppd 2.4.5 started by admin, uid 0
2014-02-16 22:33:44 [Informational] syslog: LCP is allowed to come up.
2014-02-16 22:33:45 [Informational] kernel: firewall_execute begin
2014-02-16 22:33:46 [Informational] kernel: firewall_execute end
2014-02-16 22:33:54 [Debug] kernel: nas8: no IPv6 routers present
2014-02-16 22:33:59 [Debug] syslog: PADS: Service-Name: ''
2014-02-16 22:33:59 [Informational] syslog: PPP session is 913
2014-02-16 22:33:59 [Warning] syslog: Connected to a0:f3:e4:34:54:bc via interface nas8
2014-02-16 22:33:59 [Debug] syslog: using channel 15
2014-02-16 22:33:59 [Informational] syslog: Using interface ppp8
2014-02-16 22:33:59 [Notice] syslog: Connect: ppp8 <--> nas8
2014-02-16 22:33:59 [Informational] syslog: CHAP authentication succeeded: CHAP authentication success
2014-02-16 22:33:59 [Informational] syslog: CHAP authentication success
2014-02-16 22:33:59 [Notice] syslog: CHAP authentication succeeded
2014-02-16 22:33:59 [Notice] syslog: peer from calling number A0:F3:E4:34:54:BC authorized
2014-02-16 22:33:59 [Notice] syslog: local IP address 86.139.185.229
2014-02-16 22:33:59 [Notice] syslog: remote IP address 172.16.17.6
2014-02-16 22:33:59 [Notice] syslog: primary DNS address 213.120.234.26
2014-02-16 22:33:59 [Notice] syslog: secondary DNS address 213.120.234.10
2014-02-16 22:33:59 [Informational] kernel: firewall_execute begin
2014-02-16 22:34:00 [Informational] kernel: firewall_execute end
2014-02-16 22:34:00 [Informational] kernel: route_setting
2014-02-16 22:34:00 [Informational] kernel: open /tmp/pre_lan_route.list fail
2014-02-16 22:34:00 [Informational] kernel: open /tmp/pre_wan0_route.list fail
2014-02-16 22:34:00 [Informational] kernel: open /tmp/pre_wan0_mroute.list fail
2014-02-16 22:34:00 [Informational] kernel: ddns_execute(), DDNS is not enable, so remove /etc/ddns.conf.
2014-02-16 22:34:00 [Informational] kernel: Link State: PVC_8 logistic interface up.
2014-02-16 22:34:01 [Informational] dnsmasq[15417]: started, version 2.52 cachesize 150
2014-02-16 22:34:01 [Informational] dnsmasq[15417]: compile time options: IPv6 GNU-getopt no-RTC no-DBus no-I18N no-DHCP no-TFTP
2014-02-16 22:34:01 [Informational] dnsmasq[15417]: using nameserver 213.120.234.10#53(via ppp8)
2014-02-16 22:34:01 [Informational] dnsmasq[15417]: using nameserver 213.120.234.26#53(via ppp8)
2014-02-16 22:34:01 [Informational] dnsmasq[15417]: reading /etc/resolv.conf
2014-02-16 22:34:01 [Warning] dnsmasq[15417]: ignoring nameserver ::1 - local interface
2014-02-16 22:34:01 [Warning] dnsmasq[15417]: ignoring nameserver 127.0.0.1 - local interface
2014-02-16 22:34:01 [Informational] dnsmasq[15417]: using nameserver 213.120.234.10#53(via ppp8)
2014-02-16 22:34:01 [Informational] dnsmasq[15417]: using nameserver 213.120.234.26#53(via ppp8)
2014-02-16 22:34:01 [Informational] dnsmasq[15417]: read /etc/hosts - 4 addresses
2014-02-16 22:33:43 [Informational] WAN Connection: WAN was restored.
2014-02-16 22:33:43 [Informational] start_nat_rules: apply the nat_rules(/tmp/nat_rules)!
2014-02-16 22:34:29 [Warning] syslog: IPV6CP: timeout sending Config-Requests
2014-02-16 22:43:25 [Informational] WEB: WEB user <admin> login
In summary, in the last 24 (ish hours)
2014-02-15 21:42:15 [Informational] syslog: Connect time 71.1 minutes.
2014-02-15 22:34:15 [Informational] syslog: Connect time 50.6 minutes.
2014-02-15 23:20:44 [Informational] syslog: Connect time 42.5 minutes.
2014-02-16 00:11:24 [Informational] syslog: Connect time 42.7 minutes.
2014-02-16 02:59:50 [Informational] syslog: Connect time 168.5 minutes.
2014-02-16 06:35:57 [Informational] syslog: Connect time 213.9 minutes.
2014-02-16 11:24:28 [Informational] syslog: Connect time 288.6 minutes.
2014-02-16 11:26:23 [Informational] syslog: Connect time 1.7 minutes.
2014-02-16 17:33:40 [Informational] syslog: Connect time 366.6 minutes.
2014-02-16 21:10:53 [Informational] syslog: Connect time 217.6 minutes.
2014-02-16 22:33:14 [Informational] syslog: Connect time 82.5 minutes.
thanks in advance
Darren

Sorry, just dropped out again giving this log -
2014-02-16 23:15:06 [Informational] syslog: Terminating on signal 15
2014-02-16 23:15:06 [Informational] syslog: Connect time 41.5 minutes.
2014-02-16 23:15:06 [Informational] syslog: Sent 7191878 bytes, received 30257559 bytes.
2014-02-16 23:15:06 [Informational] syslog: LCP down.
2014-02-16 23:15:07 [Informational] WAN Connection: Ethernet link down.
2014-02-16 23:15:07 [Informational] stop_nat_rules: apply the redirect_rules!
2014-02-16 23:15:08 [Informational] kernel: tc3262_ptm_close
2014-02-16 23:15:09 [Informational] dnsmasq[450]: started, version 2.52 cachesize 150
2014-02-16 23:15:09 [Informational] dnsmasq[450]: compile time options: IPv6 GNU-getopt no-RTC no-DBus no-I18N no-DHCP no-TFTP
2014-02-16 23:15:09 [Informational] dnsmasq[450]: reading /etc/resolv.conf
2014-02-16 23:15:09 [Warning] dnsmasq[450]: ignoring nameserver ::1 - local interface
2014-02-16 23:15:09 [Warning] dnsmasq[450]: ignoring nameserver 127.0.0.1 - local interface
2014-02-16 23:15:09 [Informational] dnsmasq[450]: read /etc/hosts - 4 addresses
2014-02-16 23:15:12 [Informational] WAN Connection: Ethernet link up.
2014-02-16 23:15:17 [Informational] WAN Connection: Fail to connect with some issues.
2014-02-16 23:15:24 [Informational] WAN Connection: Ethernet link down.
2014-02-16 23:15:41 [Informational] WAN Connection: Ethernet link up.
2014-02-16 23:15:41 [Informational] WAN Connection: Fail to connect with some issues.
2014-02-16 23:16:04 [Informational] kernel: nas8: starting interface.
2014-02-16 23:16:04 [Informational] syslog: Initialize LCP.
2014-02-16 23:16:04 [Informational] syslog: Plugin libpppoe.so loaded.
2014-02-16 23:16:04 [Informational] syslog: RP-PPPoE plugin version 3.8p compiled against pppd 2.4.5
2014-02-16 23:16:04 [Notice] syslog: pppd 2.4.5 started by admin, uid 0
2014-02-16 23:16:04 [Informational] syslog: LCP is allowed to come up.
2014-02-16 23:16:04 [Informational] kernel: Link State: PVC_8 logistic interface down.
2014-02-16 23:16:07 [Informational] kernel: tc3262_ptm_close
2014-02-16 23:16:10 [Informational] kernel: nas8: starting interface.
2014-02-16 23:16:10 [Informational] syslog: Initialize LCP.
2014-02-16 23:16:10 [Informational] syslog: Plugin libpppoe.so loaded.
2014-02-16 23:16:10 [Informational] syslog: RP-PPPoE plugin version 3.8p compiled against pppd 2.4.5
2014-02-16 23:16:10 [Notice] syslog: pppd 2.4.5 started by admin, uid 0
2014-02-16 23:16:10 [Informational] syslog: LCP is allowed to come up.
2014-02-16 23:16:10 [Informational] kernel: firewall_execute begin
2014-02-16 23:16:10 [Informational] kernel: firewall_execute end
2014-02-16 23:16:18 [Debug] kernel: nas8: no IPv6 routers present
2014-02-16 23:16:23 [Debug] syslog: PADS: Service-Name: ''
The OR modem is a couple of years old, not sure of the exact model as it's mounted on the wall behind a piano. Not used it since we have the HH5 or the Asus, but as i said earlier, the same happens with the OR modem plugged in to the WAN socket on the Asus and the HH5

Drop outs and - [DoS attack: ACK Scan RST Scan, Teardrop attack....]

Hi all Dropped a little excerpt of my router status log below.Basically the internet keeps dropping out, making streaming a pain in the a##....If anyone could offer advice, suggestions etc, Itd be greatly appreciated.  Our internet was flawless for three days at our new address, no drop outs stable, fair speed. however the last two days all of a sudden we are getting continual drop outs...?? I have done the usual basics, >Checked lines, Replaced and tested Cables, replaced with new filter and tested without filters.>Tested using three different modems (known working), Netcomm, Netgear, Telstra technicolour... All perform the exact same.>Updated modem firmwares, and powercycled all modems.>Factory reset each modem, >We dont have a static ip, so each time it drops there is a new ip, However after a while the DOS rubbish happens again and the internet drops out.)> Tested using PPPOA and PPPOE, might be luck, but pppoe seems better?>Tested using different line noise profiles. No change.Recently I also changed all the Wifi Security options so that only one pc is on the network, in case one pc is causing the drama?? >Now using a netgear DGND3700v2 (like it best lol)
  Connection stats:ADSL LinkDownstreamUpstreamLink Rate5442 Kbps923 KbpsLine Attenuation47.0 dB28.0 dBNoise Margin6.4 dB6.7 dB    Todays Status log:<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>[admin login] from source 192.168.0.3 Wednesday, July 15,2015 02:43:09
[DoS attack: ACK Scan] from source: 216.189.219.70:17005 Wednesday, July 15,2015 02:41:30
[DoS attack: ACK Scan] from source: 27.252.96.71:62655 Wednesday, July 15,2015 02:39:23
[DoS attack: ACK Scan] from source: 122.52.119.31:17560 Wednesday, July 15,2015 02:37:55
[DoS attack: RST Scan] from source: 179.184.140.115:16884 Wednesday, July 15,2015 02:30:12
[DoS attack: ACK Scan] from source: 17.132.254.11:5223 Wednesday, July 15,2015 02:29:46
[DoS attack: ACK Scan] from source: 17.132.254.17:5223 Wednesday, July 15,2015 02:29:11
[DoS attack: ACK Scan] from source: 17.132.254.17:5223 Wednesday, July 15,2015 02:28:48
[DoS attack: ACK Scan] from source: 17.132.254.17:5223 Wednesday, July 15,2015 02:28:27
[DoS attack: ACK Scan] from source: 104.16.21.35:443 Wednesday, July 15,2015 02:23:35
[DoS attack: ACK Scan] from source: 104.16.21.35:443 Wednesday, July 15,2015 02:23:04
[DoS attack: RST Scan] from source: 27.111.254.110:5223 Wednesday, July 15,2015 02:22:00
[DHCP IP: (192.168.0.2)] to MAC address F0:25:B7:18:BF:90 Wednesday, July 15,2015 02:21:24
[DoS attack: ACK Scan] from source: 60.240.152.126:443 Wednesday, July 15,2015 02:18:07
[DoS attack: ACK Scan] from source: 27.111.254.110:5223 Wednesday, July 15,2015 02:16:46
[DoS attack: ACK Scan] from source: 27.111.254.110:5223 Wednesday, July 15,2015 02:14:46
[DHCP IP: (192.168.0.3)] to MAC address DC:85E:02:CE:18 Wednesday, July 15,2015 02:14:25
[DoS attack: ACK Scan] from source: 207.46.11.151:443 Wednesday, July 15,2015 02:13:56
[DoS attack: ACK Scan] from source: 173.252.102.16:443 Wednesday, July 15,2015 02:13:33
[DoS attack: ACK Scan] from source: 27.111.254.110:5223 Wednesday, July 15,2015 02:12:46
[Time synchronized with NTP server time-g.netgear.com] Wednesday, July 15,2015 02:12:46
[DoS attack: ACK Scan] from source: 27.111.254.110:5223 Wednesday, July 15,2015 02:11:45
[DoS attack: ACK Scan] from source: 27.111.254.110:5223 Wednesday, July 15,2015 02:11:15
[DoS attack: ACK Scan] from source: 27.111.254.110:5223 Wednesday, July 15,2015 02:10:45
[Internet connected] IP address: 123.211.78.198 Wednesday, July 15,2015 02:10:12
[DSL: Up] Wednesday, July 15,2015 02:10:07
[admin login] from source 192.168.0.3 Wednesday, July 15,2015 02:09:49
[UPnP set event:AddPortMapping] from source 192.168.0.3 Wednesday, July 15,2015 02:09:27
[UPnP set eventeletePortMapping] from source 192.168.0.3 Wednesday, July 15,2015 02:09:27
[UPnP set event:AddPortMapping] from source 192.168.0.3 Wednesday, July 15,2015 02:09:27
[UPnP set eventeletePortMapping] from source 192.168.0.3 Wednesday, July 15,2015 02:09:27
[UPnP set event:AddPortMapping] from source 192.168.0.3 Wednesday, July 15,2015 02:09:22
[UPnP set event:AddPortMapping] from source 192.168.0.3 Wednesday, July 15,2015 02:09:22
[UPnP set event:AddPortMapping] from source 192.168.0.3 Wednesday, July 15,2015 02:09:22
[UPnP set event:AddPortMapping] from source 192.168.0.3 Wednesday, July 15,2015 02:09:22
[DHCP IP: (192.168.0.3)] to MAC address DC:85E:02:CE:18 Wednesday, July 15,2015 02:09:22
[DHCP IP: (192.168.0.2)] to MAC address F0:25:B7:18:BF:90 Wednesday, July 15,2015 02:09:14
[Initialized, firmware version: V1.1.00.23_1.00.23 ] Wednesday,   YESTERDAYS: I removed the ADSL password from the modem last night so that it wouldnt connect? If that makes any diference>>>>>>>>>>>>>>Status Log<<<<<<<<<<<<<<<< [UPnP set eventeletePortMapping] from source 192.168.0.4 Tuesday, July 14,2015 12:53:36
[DoS attack: ACK Scan] from source: 181.208.125.20:51345 Tuesday, July 14,2015 12:39:23
[DoS attack: Teardrop Attack] from source: 173.169.23.13:56601 Tuesday, July 14,2015 12:39:08
[DoS attack: Teardrop Attack] from source: 173.169.23.13:56601 Tuesday, July 14,2015 12:39:08
[DoS attack: Teardrop Attack] from source: 77.163.26.201:59976 Tuesday, July 14,2015 12:35:41
[DoS attack: Teardrop Attack] from source: 77.163.26.201:59976 Tuesday, July 14,2015 12:35:41
[DoS attack: Teardrop Attack] from source: 77.163.26.201:59976 Tuesday, July 14,2015 12:35:19
[DoS attack: Teardrop Attack] from source: 77.163.26.201:59976 Tuesday, July 14,2015 12:35:19
[DoS attack: Teardrop Attack] from source: 77.163.26.201:59976 Tuesday, July 14,2015 12:35:17
[DoS attack: ACK Scan] from source: 178.167.254.109:55704 Tuesday, July 14,2015 12:35:16
[DoS attack: ACK Scan] from source: 197.89.134.91:54291 Tuesday, July 14,2015 12:33:14
[DHCP IP: (192.168.0.4)] to MAC address DC:85E:02:CE:18 Tuesday, July 14,2015 12:26:04
[DoS attack: Teardrop Attack] from source: 23.119.204.188:48371 Tuesday, July 14,2015 12:21:34
[DoS attack: Teardrop Attack] from source: 23.119.204.188:48371 Tuesday, July 14,2015 12:19:40
[DoS attack: Teardrop Attack] from source: 23.119.204.188:48371 Tuesday, July 14,2015 12:19:40
[DoS attack: Teardrop Attack] from source: 23.119.204.188:48371 Tuesday, July 14,2015 12:19:39
[DoS attack: Teardrop Attack] from source: 23.119.204.188:48371 Tuesday, July 14,2015 12:19:39
[DoS attack: Teardrop Attack] from source: 23.119.204.188:48371 Tuesday, July 14,2015 12:19:39
[DoS attack: Teardrop Attack] from source: 23.119.204.188:48371 Tuesday, July 14,2015 12:19:38
[DoS attack: RST Scan] from source: 174.16.237.129:51413 Tuesday, July 14,2015 12:16:09
[UPnP set event:AddPortMapping] from source 192.168.0.4 Tuesday, July 14,2015 12:13:30
[UPnP set event:AddPortMapping] from source 192.168.0.4 Tuesday, July 14,2015 12:13:30
[DHCP IP: (192.168.0.4)] to MAC address DC:85E:02:CE:18 Tuesday, July 14,2015 12:13:24
[DoS attack: ACK Scan] from source: 106.10.198.32:443 Tuesday, July 14,2015 12:11:54
[DoS attack: ACK Scan] from source: 23.53.154.185:443 Tuesday, July 14,2015 12:10:51
[DoS attack: ACK Scan] from source: 23.53.154.185:443 Tuesday, July 14,2015 12:10:20
[DHCP IP: (192.168.0.3)] to MAC address 48:5A:3F:62:F2:E9 Tuesday, July 14,2015 12:09:38
[DHCP IP: (192.168.0.2)] to MAC address F0:25:B7:18:BF:90 Tuesday, July 14,2015 11:54:14
[DoS attack: ACK Scan] from source: 94.23.38.22:25565 Tuesday, July 14,2015 11:52:04
[DoS attack: RST Scan] from source: 54.192.133.206:443 Tuesday, July 14,2015 11:50:57
[DoS attack: ACK Scan] from source: 167.114.0.26:51127 Tuesday, July 14,2015 11:44:05
[DoS attack: RST Scan] from source: 54.192.132.41:443 Tuesday, July 14,2015 11:39:42
[DoS attack: RST Scan] from source: 179.60.193.52:443 Tuesday, July 14,2015 11:36:55
[DoS attack: RST Scan] from source: 54.192.134.28:443 Tuesday, July 14,2015 11:36:27
[DHCP IP: (192.168.0.2)] to MAC address F0:25:B7:18:BF:90 Tuesday, July 14,2015 11:29:31
[DoS attack: ACK Scan] from source: 178.32.34.50:80 Tuesday, July 14,2015 09:04:57
[DoS attack: ACK Scan] from source: 52.68.183.36:5223 Tuesday, July 14,2015 08:53:04
[DoS attack: ACK Scan] from source: 52.68.183.36:5223 Tuesday, July 14,2015 08:52:25
[DoS attack: ACK Scan] from source: 17.132.254.15:5223 Tuesday, July 14,2015 08:38:45
[DoS attack: ACK Scan] from source: 17.132.254.15:5223 Tuesday, July 14,2015 08:38:10
[DoS attack: ACK Scan] from source: 17.132.254.15:5223 Tuesday, July 14,2015 08:37:37
[DoS attack: ACK Scan] from source: 167.114.0.26:51227 Tuesday, July 14,2015 08:22:34
[DoS attack: ACK Scan] from source: 179.60.193.2:443 Tuesday, July 14,2015 08:11:56
[DoS attack: ACK Scan] from source: 179.60.193.2:443 Tuesday, July 14,2015 08:11:33
[DoS attack: ACK Scan] from source: 179.60.193.2:443 Tuesday, July 14,2015 08:04:20
[DoS attack: ACK Scan] from source: 179.60.193.2:443 Tuesday, July 14,2015 08:02:20
[DoS attack: ACK Scan] from source: 179.60.193.2:443 Tuesday, July 14,2015 08:00:19
[DoS attack: ACK Scan] from source: 179.60.193.2:443 Tuesday, July 14,2015 07:58:19
[DoS attack: ACK Scan] from source: 202.108.23.105:5287 Tuesday, July 14,2015 07:56:03
[DoS attack: ACK Scan] from source: 66.135.213.210:443 Tuesday, July 14,2015 07:54:45
[DoS attack: ACK Scan] from source: 179.60.193.2:443 Tuesday, July 14,2015 07:54:21
[Time synchronized with NTP server time-g.netgear.com] Tuesday, July 14,2015 07:54:03
[DoS attack: ACK Scan] from source: 66.135.211.97:443 Tuesday, July 14,2015 07:54:00
[Internet connected] IP address: 121.222.126.130 Tuesday, July 14,2015 07:53:32
[DSL: Up] Tuesday, July 14,2015 07:53:27

We have had same issues over last 3 days and now. We are in Tamborine Village QLD.

Very Slow Broadband Speed & Dropping Out

I've just moved into a property where i transferred my BT broadband but its painfully slow and cant seem to keep a connection for 24 hours as it drops out every few hours. The previous owners had BT broadband so its not like this is a new line and the wiring looks fairly recent ~last 10 years so its not a bad connection from what i can see. Most of the time i receive around 2mbps but this can drop quite frequently to below 1mpbs which is just not acceptable. Its been up and down since i moved in which i assume is the exchange trying to profile us but with it dropping out every few hours i'm wondering if something else is at play here? Every other property i have moved into has more a less stabilised in the first 3 days but this is clearly not the case here. Earlier in the week i was receiving 5mbps download which was fantastic but that didnt last long at all.
Test results are below:
(124555.430000) DSL noise margin: 28.00 dB upstream, 10.30 dB downstream
Download speedachieved during the test was - 1.37 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.5 Mbps
Solved!
Go to Solution.

Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

BB Keeps Dropping out

Hi
I'm hoping someone can help tell me why my broadband keeps dropping out. It is a problem that is hugely frustrating being that I am a homeworker, and each dropout causes my VPN to drop so it is affecting my ability to work properly! I have logged into the HomeHub 3 and captured some information (below) and also speed tested attaching the results. I have tried a diferent filter which makes no difference. I don't have a maser socket (there are 2 lines coming into the house and the BTOR engineer who installed the second just put a double face plate on for simplicity). Any help would be greatly appreciated.
15:43:54,22 Jan.
WAN Auto-sensing detected port DSL
  15:43:54,22 Jan.
WAN Auto-sensing last connection port: DSL
  15:43:52,22 Jan.
WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 connected.
  15:43:44,22 Jan.
QoS Rate cap set to 0.4Mbs
  15:43:43,22 Jan.
WAN connection WAN1_INTERNET_B_ATM2_0_35 connected.
  15:43:42,22 Jan.
DSL Link Up: Down Rate=1600Kbps, Up Rate=448Kbps; SNR Margin Down=9.4dB, Up=14.0dB;
  15:43:34,22 Jan.
WAN connection WAN1_INTERNET_B_ATM2_0_35 disconnected.[ERROR_NO_CARRIER]
  15:43:32,22 Jan.
PPP LCP Send Termination Request
  15:43:31,22 Jan.
WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 disconnected.[ERROR_NO_CARRIER]
  15:43:31,22 Jan.
DSL Link Down:the duration is 924 seconds [1 : LosDetector]
  15:28:08,22 Jan.
QoS Rate cap set to 0.4Mbs
  15:28:07,22 Jan.
WAN connection WAN1_INTERNET_B_ATM2_0_35 connected.
  15:28:07,22 Jan.
DSL Link Up: Down Rate=1632Kbps, Up Rate=448Kbps; SNR Margin Down=9.4dB, Up=16.0dB;
  15:27:58,22 Jan.
WAN connection WAN1_INTERNET_B_ATM2_0_35 disconnected.[ERROR_NO_CARRIER]
  15:27:56,22 Jan.
PPP LCP Send Termination Request
  15:27:55,22 Jan.
WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 disconnected.[ERROR_NO_CARRIER]
  15:27:55,22 Jan.
DSL Link Down:the duration is 967 seconds [1 : LosDetector]
  15:11:50,22 Jan.
QoS Rate cap set to 0.4Mbs
  15:11:49,22 Jan.
WAN connection WAN1_INTERNET_B_ATM2_0_35 connected.
  15:11:48,22 Jan.
DSL Link Up: Down Rate=1664Kbps, Up Rate=448Kbps; SNR Margin Down=9.6dB, Up=15.0dB;
  15:11:40,22 Jan.
WAN connection WAN1_INTERNET_B_ATM2_0_35 disconnected.[ERROR_NO_CARRIER]
  15:11:37,22 Jan.
PPP LCP Send Termination Request
  15:11:37,22 Jan.
WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 disconnected.[ERROR_NO_CARRIER]
  15:11:37,22 Jan.
DSL Link Down:the duration is 4117 seconds [1 : LosDetector]
Connection information
Line state:
Connected
Connection time:
0 day, 00:22:29
Downstream:
1,600 Kbps
Upstream:
448 Kbps
  ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
10.5 dB / 14.0 dB
Line attenuation (Down/Up):
63.5 dB / 31.5 dB
Output power (Down/Up):
16.9 dBm / 12.3 dBm
FEC Events (Down/Up):
121 / 0
CRC Events (Down/Up):
4 / 0
Download speedachieved during the test was - 1.21 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :1.6 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.25 Mbps

Hi. Thanks for your reply. Is this what you are looking for? :
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 00:22:29
Downstream:
1,600 Kbps
Upstream:
448 Kbps
  ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
10.5 dB / 14.0 dB
Line attenuation (Down/Up):
63.5 dB / 31.5 dB
Output power (Down/Up):
16.9 dBm / 12.3 dBm
FEC Events (Down/Up):
121 / 0
CRC Events (Down/Up):
4 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
10 / 0
Error Seconds (Local/Remote):
0 / 0

DSL dropping out

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