DSL internet speed

I am starting to think that Verizon is Throttling down our Internet speed. I have checked with friends around our area about slow Internet speeds ( dial up or slower ) Every time we contact Verizon our speed goes back up only to slow back down again in a day or two. We only have DSL available and we pay for the fastest speed available to us.
A am collecting information on this before I go to my state representatives and public utility commission.

YES we have been around and around with people that we can hardly understand. We unplugged and turned off , reset and all the other things from the verizon script on many occasions We have been told that our modem/router was outdated and received a updated one. The speed picks up and then back down to a craw in a few days. I have ask around and it IS a common problem but not all at the same time. We are starting that Verizon is charging us for the higher speeds and throttling the Internet speed down. We have contacted our State Representative at a function last week and her staff will contact the PUC to find out some awnsers for us. We live in a rural area and customer service from many businesses is nonexsistance

Similar Messages

I have dsl internet service with a download speed of .66 mbps. I would like to watch netflix with a wireless conection to apple tv. What is the required internet speed?

I have a dsl internet conection with a download speed of .66 mbps. I would like to watch netflix with a wireless conection to apple tv. What is the required internet speed?

Welcome to the Apple Community.
Netflix recommend a minimum connection speed of 0.5 Mbps, however at that speed many of the other features of the Apple TV will be painfully slow.

Internet speeds keep slowing down to a crawl

I'm having a problem that has only developed in the past week which was during a time when I haven't changed any configurations in that period of time since my son was born a week ago yesterday and I obviously had more important things to do than mess with my network configurations. However, about 2 weeks prior to his birth, in the process of configuring a baby monitoring system with icam source, 3 weeks or so ago, I read that I might be able to improve my internet performance, I ran googles namebench a couple of times and added and re-ordered the DNS servers that had been listed prior to any problems developing based on its' reports. My internet speeds improved as a result of changing those DNS settings and stayed good until the past week. But of course, we now need to use the computer as part of our baby monitoring system and it's not working worth a **** and I'm getting frustrated since I can't put my finger on the problem and I don't really have time to spin around in circles right now. I'm sure it's probably something simple and I can't put my finger on it though. Sleep deprivation is new to me.......
I've kept running log of notes so this is a little deshoveled but I figured the more information I provide the better the chance someone might help me get this solved quickly.
In the last week, since my sons birth, my internet speeds would be okay after restarts and resetting everything, 2.5 Mbps or so but after a 10-15 minutes it starts to slow down to .2-.3 Mbps. I went thru all my network settings, restarted everything, repaired permissions, I've changed ethernet cables reset PRAM, firewall is running, stealth mode enabled, allow signed software incoming connections and my various other programs such as netsessionmac4f3c6b, skype, java, itunes, etc.
All sharing services off and pretty basic login items at startup including growl.
I had AT&T come out and check my DSL line and everything checked out on their end up to and out of the DSL modem based in their equipment tests.
The problem seems to start when I connect my imac (a fairly loaded 27" imac I got in Dec.) First off, as soon as the imac is connected to the modem via ethernet, the old ethernet modem flashes and continues to flash, even right after startup. So the tech thought something was running in the background and I can't figure out what. I looked through login items but don't see anything that would be a problem and am afraid to eliminate everything.
So I created a guest account to eliminate any login items (I think) and in I got 5.69 Mbps right off the bat. But after a minute or two, without changing anything my download speed slows down and I get for example .77 Mbps. The same thing happens with my administrator account on the imac. Fast speeds at startup and more importantly if I change the configuration by switching between ethernet and airport, I get fast speeds right after changing the configuration but after a minute or two I am well below 1.0 Mbps. I've got several network configurations with automatic, airport and ethernet set up in different ways including a clean ethernet connection with the original DNS settings.
I haven't set up an airport only account but that really isn't the way I want to hook up the computer that sits right next to the modem and runs my network. Restarting the old modem and direct connecting the computer to the modem results in the same thing happening.
I connected my ethernet from the (old?) modem directly to my ancient powerbook G4 and I got +5.6 Mbps download but it also slowed down to 300 kbps after 5 minutes or so the first time (old modem?)
Now to explain why I have "old?" listed above. I was then able to get a new DSL modem from AT&T, hook it up just fine, get enormously faster internet service in the 5,000 kbps only to have it slow back down to around 300 kpbs after connected for several minutes.
directly connected to imac-bypassing router
3,500 kbps
after 15 minutes-250 kbps
connected to imac thru router/time capsule with airport extreme
2500 kbps
after 15 minutes=166 kbps
directly connected to an older powerbook G4 with new modem
IP address of 192.168.1.64
5.65 Mbps on speedtest
after 15 minutes=5.67 Mbps
after 30 minutes= 5.59 Mbps
1 hour-5.66 Mbps
Very solid, stable readings for what I am used to. This would seem to isolate the problem to the imac.
directly connected to imac with new modem
IP address of 192.168.1.64
5.8 Mbps on speedtest
after 30 minutes= .60 Mbps-ping takes 250 ms
1 hour= .46 Mbps-ping takes 250 ms
Now a problem that only started last night after I hooked up the new modem and started up my old Time capsule/airport configuration, I got a message that said something to effect of "another device on this network is using computer IP address 192.168.1.64. So I tried manually changing last digit of the IP address on the computer to one number higher and it kept saying the start and end range were incorrect so I shut the airport station down since when it was connected, it would not allow the computer to connect thru the router via ethernet. I did a hard reset on the airport and I got it back up and running just fine but the internet speeds on the imacs' ethernet connections are so slow it's practically worthless. I also checked to see what was connected to my airport on any given occasion, 2 iphones, 2 pads, another imac running upstairs and a newer powerbook running icam source that is supposed to be the baby monitor. Except for the laptop everything can use "802.11n" but the powerbook only connects via 802.11g so I have set the airport to that limiting setting.
Any suggestions? Is there a way for me to log what is happening so I can report in more detail?

First thing is to check if the wireless is on a sensible channel: HomeHub doesn't always make sensible choices. Install inSSIDer on your laptop and see what other devices there are around and if there is any clash. Also, try moving the HomeHub around a little, even quite small differences can make a big difference to wireless signals.
You could run an ethernet cable from downstairs to upstairs. Easy to do, but can be a bit unsightly. If most of your devices are upstairs, you could use this cable to connect the modem to the HomeHub. If you have devices both up and down, you may want to keep the HomeHub downstairs and add a switch upstairs.
HomePlug may be suitable for you. If you search Amazon for HomePlug you will see a couple of kits for just over £30. Don't go for an 85Mbps one. A 200Mbps such as the TP-link or D-Link should be much better than wireless, but not as good as a cable.
Depending excatly how many devices you want to connect and where, you can pay more and have a builtin wireless at one end: http://www.amazon.co.uk/Devolo-1408-Wireless-N-HomePlug-Adapter/dp/B00472MMCQ/ref=sr_1_15?ie=UTF8&qi... Or it may be best for you to use the basic devices and add an old wireless router in switch mode.

Absurdly slow internet speeds and often unable to ...

I'm used to getting around 13 Mbps Internet speeds from BT.
In the last few days, although the speed tests show similar results (assuming I can actually get online to test them), Internet browsing has become painfully slow, with many pages simply not loading at all.
I've called BT, and been through some tests with them, and they assure me that everything is fine, and that my Internet speeds are as high as ever.
I've also done some hunting around on google, and tried using open DNS settings, but to no avail. It's especially hard to upload data, and it's almost impossible to send email.
Occasionally, if I turn on my Mac after a longish break, I can get online easily, and send e-mail for a few minutes, then the problem returns.
BT insist that there's nothing wrong with the line, but the fact that the problem affects both my Mac and my iPad suggests that the problem is not with my computer.
Indeed, I'm now in the local pub, and everything is working just fine.
I've been through all the usual things - checking location of Homehub (even though it was absolutely fine for 18 months in its current location), changed the ADSL micro-filter, changed the wireless channel, etc, and to no avail.
What else can anyone suggest?
Thank you.

So, the first time I did this speed-test was on my return home, when everything was working fine again.
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
15742 Kbps
0 Kbps21000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 15742 Kbps
For your connection, the acceptable range of speedsis 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :16203 Kbps(DOWN-STREAM), 1159 Kbps(UP-STREAM)
IP Profile for your line is - 14295 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 16.11:23.37:60.53 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
959 Kbps
0 Kbps1159 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 959 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1159 Kbps

Problem: slow connection. I have an iMac (2007) running on Mac OS X 10.6.8. I just had my internet speed increased from 1 to 3 Mbps but my connection slowed down considerably. Do I have to change any setting?

Problem: slow connection. I have an iMac (2007) running on Mac OS X 10.6.8. I just had my internet speed increased from 1 to 3 Mbps but my connection slowed down considerably. Do I have to change any setting on the computer, and how?

One possibility is that you may need to "Upgrade" your Cable /DSL Modem if you have an older unit. ISP's that provide your Internet service in recent years have been switching over from DOCSIS 2.1 version Modems to DOCSIS 3.0 version Modems, which handle the new higher data streaming speeds the ISP's are offering. I would suggest you call your ISP's Technical Support and inquire about this possibility.

Checking Internet Speed

My internet provider ( telephone company ) has come to check my lack of internet service at times and says there is a problem in the line between my house and the town , he also went on-line with his computer and checked the current speed of it and he said it was only operating at half the speed. He used some web site to check the speed which I believe he said was in the United States ( Seattle )
... After he left I should have asked ...
When will the line be repaired , Is he coming back to check the speed afterwards ..OR .. Can I just check each day myself to see of the speed on the internet is at 1.5 - where it should be, compared to about 600 right now ..
So my question is .... Is there a web site I can use like he did to check my current speed to see if the line has been repaired and if so .. is it an easy check ?
Thanks much Eh ! ( Canadian )

If your ISP is AT&T, this is the site that the tech probably used.
AT&T DSL Speed Test
http://helpme.att.net/dsl/speedtest/
Another test site.
DSL Reports Speed Test
http://www.dslreports.com/speedtest
1.5Mbps is the max download DSL speed of your service. Typically, you will only get 1.1 - 1.3Mbps. Your upload speed will be about 135kbps.
 Cheers, Tom

Windows 7 internet speed is very slow.

Hi,
I have a MacBook Pro Lion 10.7.4 and I recently installed Windows 7 by using my install disc and through Boot Camp. I have installed the lastest drivers for Windows through the Boot Camp. Everything was fine except the internet speed on the Windows. It took a long time to load webpages and all my messages on Skype were pending which probably points to the slow internet I am getting from my wireless device. On the other hand, the speed of my internet was fairly fast with a download speed of 500 - 700kb/s on the Mac OSX. My download speed is about 30-50 kb/s on Windows. Is there a problem with my Windows drivers or maybe my wireless just doesn't like Windows?
Thanks,
Chris

What level of speed and bandwidth does your ISP say you should get?
I would look at the modem, the age of the router, etc.
Are you on DSL? does not sound like cable.
Run a test, see what this shows and look at the ping in milliseconds.
http://speedtest.net/
It use to be, and I think is still true actually, that Windows has had faster I/O but it depends on your equipment and whether it is 'current' or not. Make and brand. Even if there are firmware updates or supported any longer.
Can you test with a wired connection? you have a tower, therefore it has two ethernet ports on the back, not a laptop. Distance and interference.
Get your ISP - see if they have forum, phone support is often a joke but forums can really provide help, whether your equipment is rented or not.

E3000 has slow Ethernet speed but ok wireless Internet speed

My Cisco E3000 has slowed it's Ethernet speed so slow that it times out when going to Facebook, YouTube or any site that is complex. It worked fine until one day it just gave up. It's connected to DSL Modem with Ethernet To a Apple Mac G5 power PC There are two other older macs connected via Ethernet, same problem. When I took the router out of the chain, and connected G5 directly to modem, normal internet speed. My firmware is up to date. Both wireless bands work great. When I look at Cisco Connect, everything looks normal. factory settings. I worked great then something changed. help me, my kids are revolting.
Solved!
Go to Solution.

admojo wrote:
My Cisco E3000 has slowed it's Ethernet speed so slow that it times out when going to Facebook, YouTube or any site that is complex. It worked fine until one day it just gave up. It's connected to DSL Modem with Ethernet To a Apple Mac G5 power PC There are two other older macs connected via Ethernet, same problem. When I took the router out of the chain, and connected G5 directly to modem, normal internet speed. My firmware is up to date. Both wireless bands work great. When I look at Cisco Connect, everything looks normal. factory settings. I worked great then something changed. help me, my kids are revolting.
Yup, check the firewall settings. Since you said firmware is updated, then you may need to reset and reconfigure the router.

Internet speed is slow with Mountain Lion 10.8.2

Internet speed is slow with Mountain Lion 10.8.2, but booting in separate drive running 10.6 is fine. Tried renewing DHCP, zapped the PRAM, ran disk utilities, and sudo chron. No change. I am running 2008 Mac Pro, 8 gig ram, AT&T DSL via ethernet. Getting 0.15Mbps instead of 3Mbps.

Did you try creating a new location and deleting the old one? Just renewing the DCHP on its own may not be enough. Follow all the instructions here, first:
http://osxdaily.com/2012/08/02/fix-os-x-mountain-lion-wireless-connection-proble ms/
If that doesn't work, have a look at my further instructions here:
http://applehelpwriter.wordpress.com/2012/08/07/problems-with-wifi-safari-and-mo untain-lion/
(ToU Disclaimer: links to my site contain other links which promote my services as a technical writer)

Linksys WRVS4400N V1.1.13 slows down Internet speed by 50%

Hi,
Recently I upgraded my Internet speed at the ISP from 10Mbps to 25Mbps and the problem is that I am measuring only 15Mbps using speedtest.net.
On the day when the tech came out to install the new DSL modem, he noticed the difference and as part of troubleshooting, he bypassed the Linksys router and voila the net speed measured 25Mbps using speedtest.net.
So, why my Linksys WRVS4400N V1.1.13 acts like a bottleneck in this case? I didn't have this problem at the speed of 10Mbps. The upload speed is OK, it is 5Mbs with or without the DSL modem.
Does someone have any idea how to troubleshoot this problem?

Hi Tom,
Thanks for the tipp on disabling the IPS, I did it and the speedtest.net test resulted in 21Mbps.
So, it is already a great improvement.
It is interesting though, that on the IPS page of the router, all four protocols were disabled (http, ftp, telnet and rpc), so I am not sure if it was doing anything useful anyway. Am I right?
Since the tech from my ISP was using speedtest.net for testing and did get 25Mbps, I figured that it should work for me too. I am not sure if our ISP has a website for the same purpose.
In order to eliminate any bugs I was considering upgrading the firmware on my router, but I am not sure which firmware I should use, it seems to me that there are two sets of firmwares available for my router one with VPN version 1.xx the other one is VPN ver. 2.xxx
The model# of my router is WRVS4400N v1.1 but I am not sure whether to upgrade to one or the other VPN version is up to me or the VPN version range is already set in my router and I cannot upgrade to 2 from 1 in case I have VPN v1. (How can I tell which version of VPN I have on my router?)
8 hours later I added this text:
I did another test on speedtest.net and at this time I got 24.35Mbps, so you were right, speedtest.net won't give you a reliable speed value if you just run it once and you want to make a decision based on that. (Btw., I contacted our ISP, they don't have a net speed measuring website within their own network.)
So, I am done with the speed problem thanks to your right on target suggestion, but could you please, answer my other two questions:
- Was the IPS in my router doing anything usefull to me since all 4 protocolls were disabled - until now?
- About the firmware dilemma.
Thanks.

Help with internet speed on WRT54GL.

Just got my WRT54GL v1.1 firmware 4.30.13 a week ago. My AT&T (bellsouth) DSL is much slower when connected to the router. I have a Westell 6100 modem which is in bridged mode and DHCP is off. Connected direct to the modem, I get 700-800Kb/s(down). When I am connected through the router, I only get around 300-400Kb/s(down). I get the same results both wireless and wired. I have tried turning the firewall on the router off, enabling QoS on a specified port, and disabling wireless. Any other ideas that I can try would be greatly appreciated. I was trying to fix this with the stock firmware, but would going with tomato be the best fix?
My setup is a desktop, laptop, and ps3 (all wired connections). PPPoE setup with always on enabled. DHCP setup for 3 ip's. Need more info, let me know if I am forgeting something. THanks again.

Basically when you update the firmware of your Router, it solves all the problem...
Go to website linksysbycisco.com/downloads.........insert model no of your router in serach tab......select proper version of your router........download the firmware file......save that file on desktop...
Follow these steps to upgrade the firmware on the device : -
Open an Internet Explorer browser page on a computer hard wired to the router...In the address bar type - 192.168.1.1...Leave the Username blank & in Password use admin in lower case...
Click on the 'Administration' tab- Then click on the 'Firmware Upgrade' sub tab- Here click on 'Browse' and browse the .bin firmware file and click on "Upgrade"...
Wait for few seconds until it shows that "Upgrade is successful" After the firmware upgrade, click on "Reboot" and you will be returned back to the same page OR it will say "Page cannot be displayed".
Now reset your router :
Press and hold the reset button for 30 seconds...Release the reset button...Unplug the power cable from your router, wait for 30 seconds and re-connect the power cable...Now re-configure your router...
While you Re-configure all the settings on you Router... On the Router setup page, you need to change the MTU size from 1500 to 1365 and click on Save Settings...
On the Wireless Tab.... You need to change the Wireless Channel to : 11-2.462GHz to avaoid Interference.... And your Computers will work perfecly fine...
Set the security on your Router to WPA....
Click on Advance Wireless Settings... and Change the Becon Interval to 50, Fragmentation Threshold : 2306 and RTS Threshold : 2307 and save settings...
Now you can test the Internet Speed on your Computers...

Upgrade dsl internet

hi!!!
if i want to upgrade the verizon dsl internet to 3mb. Does the verizon charge anything? thank

It is not really an upgrade for dsl 13mg. They explained to me that it is the same service we have been getting but it was called 17-25kb. They have changed up the terminology on us. anyway you will get the same speed as you have had previously. To get more speed you need to upgrade to their fios. sea

Unstable internet speed

My internet speed has been steadily deteriorating in the past month, and now it is frequently unstable. I had run the BT Wholesale Broadband Performance Test earlier and I had 3.56Mbps of 8Mbps max achievable, and now I barely have .30Mbps of 1Mbps. I can see the Network I/O fluctuate through system monitor. Help!
1. Best Effort Test: -provides background information.
Download Speed
0.3 Mbps
0 Mbps
1 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.3 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-1 Mbps.
IP Profile for your line is - 1.01 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.03 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.03Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
5. ADSL uptime:
1 days, 15:03:03
6. Bandwidth:
323 / 1146
7. Data sent/received:
18.9 MB / 434.9 MB
11. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 144 Mb/s))
12. 2.4 GHz Wireless security:
WPA and WPA2
13. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
14. 5 GHz Wireless network/SSID:
BTHub4-27XP
15. 5 GHz Wireless connections:
Enabled (802.11 a/n (up to 300 Mb/s))
16. 5 GHz Wireless security:
WPA2
17. 5 GHz Wireless channel:
Automatic (Smart Wireless)
18. Firewall:
Default
20. VPI/VCI:
0 / 38
21. Modulation:
G.992.5 Annex A
22. Latency type:
Interleaved

So I've reported a fault with BT through the website, and on the website it says that I have an "open issue" with no more additional information, but in the mean time my internet profile has gotten worse with an download speed of .23 Mbps out of .25Mbps upstream, and
17:14:23, 28 May.
( 78.080000) DSL noise margin: 5.60 dB upstream, 23.80 dB downstream
17:14:22, 28 May.
( 77.170000) DSL line rate: 1037 Kbps upstream, 287 Kbps downstream
I haven't been able to get speak to a person on BT, so I have no idea how long the repair time would be. How long is their normal turn around time, and what is the best way for me to track the progress?

Yet Another Slow DSL Issue - Speed No Better Than Dialup?

I consider myself fairly computer savvy (as I work with them as a profession), but must admit that Internet Connectivity is not my forte...
I currently subscribe to the Hi Speed DSL Enhanced - lately, the speed has degraded to not much better than dialup. I have had this service for several years - nothing has changed on my end hardware-wise, so this event is not assumed to be from my end.
I am running:
Westell 6100 Modem (Transcever Rev 7.2.3.0/Software Version 4.04.03.00)
NetGear RangeMax Duo Wireless N-Router #WNDR3300
(2) computers are hooked up:
(1) XP - hardwired directly to the Westell modem
(1) Win7 - hooked up via wireless
Both computers are running latest version of OS, IE and all software is up to date.
Both computers use Kaspersky Internet Security (internet speed the same whether it is ON or OFF)
Absolutely NO Maleware/Spyware or Viruses on either computer
I reboot the modem several times/day - with no result in increased speed
(2) phones installed in home - both with appropriate filters installed
My 1st resort was to call support - I can tell you that will be the LAST time I utilize that 'service' I have come to the end of my rope with waiting extended periods of time, only to be connected with a foreign country, with a poor connection, with an operator that barely speaks english, only to have them read thru a script telling me to do ridicuously stupid things like 'reboot the modem' (no kidding) or swap my hardwire CAT cable from my computer to modem end-for-end?
Next resort was this forum - infinitely more helpful!
Ran a Transceiver Stats Check as a baseline - Speed (Down-Up) was a crappy 96 Kbits/sec by 448 Kbits/sec
Then I tried a couple suggestions from this forum - my new Transceiver Stats:
Transceiver Statistics
Transceiver Revision:
7.2.3.0
Vendor ID Code:
4
Line Mode:
G.DMT Mode
Data Path:
Interleaved
Transceiver Information
Downstream Path
Upstream Path
DSL Speed (Kbits/Sec)
608
448
Margin (dB)
8.0
13.0
Line Attenuation (dB)
63.5
31.5
Transmit Power (dBm)
14.7
11.9
HUGE improvement eh?
One thing I did notice when attempting to check for newer version of modem firmware - when trying to update from web it gave me a 'Cannot Connect to Server Error'?
Speed is noticeably increased - but is it still where it should be?
If not, what other fixes should I attempt?
And finally, why is it that every time the weather gets even slightly inclement (sky clouds over, rain, thunderstorm, etc) our DSL goes off entirely?
Thanx for all your help in advance!

Can you fill us in a bit on what you did to improve the synch speed on the modem? Did you find some advice around here to connect the modem to your NID or did you investigate for damage to the home wiring? Your line should be running at a higher speed, which for what you seem to have is 1184kbps down, 448kbps up.
Do you also have voice service with Verizon? If so, how is that, especially during storms? Getting any noise on it? It could be possible if the line is not having issues due to corrosion, somewhere along the line shielding could be missing, and in comes a storm CRC'ing the line out of service.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Internet speed test EA6500

Hi guys,
sorry for my english.
I've a problem with the internet speed of my ADSL line(20Mega). Now I've the following components:
Dlink DSL-320B(modem)+Cisco Linksys EA6500. If I start a Speed test the result its only 4M in download, while i remove the router and i connect my Pc directly to modem, the speed test results its 13-14M.
Why? Is there any option in router that I must modify?
Help please.
Thx
Solved!
Go to Solution.

Do you have media prioritization enabled? This is most likely the case. You may disable this feature. Better yet, upgrade your router's firmware. This should fix the issue. Visit the EA6500 Support Page for the latest firmware.

DSL internet speed

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