DSL out 3+ days

My DSL service has been out for 3+ days in a row. Saturday will be the 4th day. I've called you about this every day it's been out
I've had trouble with it in the past. Recently, In November, you Verizon scheduled a technician to come out, and then the next day miraculously the DSL connection is fixed. I then recieve an automated call from you, Verizon, asking if the problem is fixed and if so to cancel the technician's appointment. So since my internet connection is fine, you guys fixed it, I cancel the appointment.
The same thing happens in December. DSL connection goes out, I call you, shut off and on the modem as you preform whatever tests you are doing, and eventually you schedule a technician to come out. AGAIN miraculously the next morning the internet connection is fixed, I AGAIN get an automated call from you asking if the problem is fixed and if a technician is still needed, and if not to cancel the appointment by calling Verizon to cancel. So it's fixed so I cancel the appointment.
Now a few days ago it's happened again. My internet connection went out. I call you and after what feels like forever I eventually get to a person, who then begins to ask me the same basic questions you've asked me in November and December about filters and phonejacks. And yep everthing is installed the same as it's always been when it was working fine, I haven't changed a thing.
I don't have the time or patience every few weeks, to wait on hold for sometimes nearly an hour, eventually get to a person, then slowly go over how everything is installed with the filters and whatever else, then have you direct me to unplug and replug in my modem several times while you do whatever, only for you to eventually schedule a technician, that you then want cancelled after it's been fixed the next day.
The DSL light on my modem is solid green, the only time in the past few days it's been red is when I've been on the phone with you Verizon, while you're wanting me to unplug my modem.

Hello MarieMM
You cannot contact Verizon through these boards. You need to call them directly to arrange for a technician to look into the issue.

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    [3] 64QAM
     [3] QPSK
    [3] 64QAM
     [3] QPSK
    [3] 64QAM
     Ranging StatusSuccess Success Success   Signal Stats (Codewords) Bonding Channel ValueChannel ID1 2 3 4 5 6 7 8 Total Unerrored Codewords48618082 47490774 47500224 47483767 47473619 47475801 47475993 47477896 Total Correctable Codewords26 270 43 47 128 57 179 49 Total Uncorrectable Codewords1522 2420 1382 1471 2527 1563 2342 1648   Now with the little research that I have done into this, nothing is 100% but im leaning towards either my Downstream power levels are too low or my Signal to noise levels are off. I am unable to capture the moment the modem goes offline and get a snapshot of these numbers since its too random and by the time I notice, the modem is in mid-reboot and does not have a signal history. I know the line comming into the house is going from:PoleCouplerInside HouseNew Comcast supplied No lost spliterModem (with in 3 feet of spliter)Before the path was this:PoleStandard 2-way Spliter (comcast supplied years ago & outside house)1 wire going into house for TV & other wire going directly into modem in another room.The tech did use his meter and test various levels and they all GREATLY improved with new splitter, but as this is random, doubt something he could have seen that that very moment. I did think maybe the AC unit turning on would "brownout" the modem, but there is no relationship between the AC kicking on and the modem resetting or getting critical errors. Wireing from pole and in house are at least 20-30 years old.  TV is never effected. Anyone have any ideas? 

    Elrodvoss wrote:
    Now with the little research that I have done into this, nothing is 100% but im leaning towards either my Downstream power levels are too low or my Signal to noise levels are off. 
    They are not. The stats as read at the modem level at that moment in time were good but there are three additional signal stats which can't be read by the modem. They can only be read from their end by them polling the CMTS (Cable Modem Termination System) at the local headend facility.
    They are the 'Upstream Receive Power Level', the 'uSNR' (upstream Signal To Noise Ratio), and the "ICFR" (In Channel Frequency Response). These are as equally important in diagnosing connectivity issues as are the modem's stats.
    You can call in and ask what these figures are. The Upstream Receive Power Level should fall within the range of -2dB to +2dB with 0dB being in the middle and perfect.
    The Upstream SNR should be least 31dB, and the higher it is the better.
    The ICFR should be no higher than 2 dB.
    You could have an intermittent noise ingress issue in only the upstream channel(s) / return path only somewhere.
    They will be able to see whether or not everything is in the green zone and also see a history plot for the modem.

  • Is Verizon still selling DSL services these days?

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  • Since area code 717 DSL outage three days ago - connection is not stable

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  • When my phone is powered on and not in use all of a sudden the Samsung Galazy 5 then Samsung and the verizon logo comes on to frequent all threw out the day . Has this happened to anyone else ?

    When my phone is powered on and not in use all of a sudden the Samsung Galaxy 5 then Samsung and Verizon logo comes on tell me to check my battery cover, I have checked it and it is secure but it still continues to happen all day long. Has this happened to anyone else?

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  • How To Find Out Current Day Name

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    How To Find out Today Name in OBIEE11g.

    Use formula DAYNAME
    ex: DAYNAME("Close Date") or DAYNAME(current_date)
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