DSL speed going down to 0.74 at night....NEED ADVICE

what would my issue be with DSL going down to 0.74mbps at night? for about a couple weeks now, verizon has been in contact with me about this issue, during the day my speeds are great, but no matter what verizon does, it dips at nite. today the tech put me on a different circuit and the tech support over the phone says I can't handle the 7.1, but the 2 techs that I had out to my house say I can handle it fine. So I guess the 3rd tier support lowered me down to 5 Mbps, so like I told them its not the speed that is making this happen, so sure enough night comes and im under 1 Mbps, morning time comes 7 Am or so and im back up to the rated speed they have me at.  when I was at the 7.1mbps I was able to reach s 6.7mbps thought the day. Now they have me on 5 Mbps and its exactly at 5 the whole day till night fall. I don't know what else they can check, not sure if my modem is messing up at night, but its pretty frustrating, they call me asking if its working, and i keep telling them its not my connection, i can connect fine, never loose signal, my night speed is the problem. Im not aware of how long this has been going on, since i just upgreaded to the 7.1 and have been checking the speeds to make sure im getting what im paying for....below is my modem info, this is at the 5mbps package. Thanks for any help
Transceiver Information
Down Stream Path
Up Stream Path
DSL Speed (Kbits/Sec)
5888
864
Margin (dB)
16.0
10.0
Line Attenuation (dB)
38.0
20.0
Transmit Power (dBm)
19.6
11.9
Solved!
Go to Solution.

Well after 2 techs coming to my house, about a dozen of tech support calls,3rd tier supervisor help, I got to speak with someone in the maintenance dept, she bumped me back up to the 7.1 Mbps, and put me on a different circuit with alot less customers, and sure enough last nite i was at full speed all thoughout the night.

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    nat (LeeDMZ) 2 access-list NAT_NEW_ISA
    nat (LeeDMZ) 1 192.168.10.0 255.255.255.0
    static (inside,Outside) 68.232.209.10 10.1.200.253 netmask 255.255.255.255
    static (inside,LeeDMZ) 10.1.0.0 10.1.0.0 netmask 255.255.0.0
    static (inside,LeeDMZ) 192.168.3.0 192.168.3.0 netmask 255.255.255.0
    static (inside,Outside) 68.232.209.53 10.1.254.3 netmask 255.255.255.255
    static (LeeDMZ,Outside) 68.232.209.5 192.168.10.5 netmask 255.255.255.255
    static (LeeDMZ,Outside) 68.232.209.6 192.168.10.6 netmask 255.255.255.255
    static (LeeDMZ,Outside) 68.232.209.51 192.168.10.51 netmask 255.255.255.255
    static (LeeDMZ,Outside) 68.232.209.37 192.168.10.37 netmask 255.255.255.255
    static (LeeDMZ,Outside) 68.232.209.75 192.168.10.75 netmask 255.255.255.255
    static (LeeDMZ,Outside) 68.232.209.101 192.168.10.101 netmask 255.255.255.255
    static (inside,LeeDMZ) 192.168.2.0 192.168.2.0 netmask 255.255.255.0
    static (LeeDMZ,Outside) 68.232.209.102 192.168.10.102 netmask 255.255.255.255
    static (LeeDMZ,Outside) 68.232.209.38 192.168.10.38 netmask 255.255.255.255
    static (LeeDMZ,Outside) 68.232.209.23 192.168.10.23 netmask 255.255.255.255
    static (inside,Outside) 68.232.209.136 10.1.7.37 netmask 255.255.255.255
    static (LeeDMZ,Outside) 68.232.209.111 192.168.10.111 netmask 255.255.255.255
    static (inside,Outside) 68.232.209.8 10.1.13.8 netmask 255.255.255.255
    static (LeeDMZ,Outside) 68.232.209.103 192.168.10.103 netmask 255.255.255.255
    static (LeeDMZ,Outside) 68.232.209.92 192.168.10.92 netmask 255.255.255.255
    static (inside,Outside) 68.232.209.4 10.1.6.2 netmask 255.255.255.255
    static (LeeDMZ,Outside) 68.232.209.219 192.168.10.219 netmask 255.255.255.255
    static (LeeDMZ,Outside) 68.232.209.217 192.168.10.217 netmask 255.255.255.255
    static (LeeDMZ,Outside) 68.232.209.206 192.168.10.206 netmask 255.255.255.255
    static (LeeDMZ,Outside) 68.232.209.234 192.168.10.234 netmask 255.255.255.255
    static (LeeDMZ,Outside) 68.232.209.33 192.168.10.33 netmask 255.255.255.255
    static (inside,Outside) 68.232.209.246 10.1.1.246 netmask 255.255.255.255
    static (LeeDMZ,Outside) 68.232.209.11 192.168.10.11 netmask 255.255.255.255
    static (LeeDMZ,Outside) 68.232.209.100 192.168.10.100 netmask 255.255.255.255
    static (LeeDMZ,Outside) 68.232.209.120 192.168.10.120 netmask 255.255.255.255
    static (LeeDMZ,Outside) 68.232.209.70 192.168.10.70 netmask 255.255.255.255
    static (LeeDMZ,Outside) 68.232.209.36 192.168.10.36 netmask 255.255.255.255
    static (LeeDMZ,Outside) 68.232.209.50 192.168.10.50 netmask 255.255.255.255
    static (LeeDMZ,Outside) 68.232.209.22 192.168.10.22 netmask 255.255.255.255
    static (inside,Outside) 68.232.209.121 10.1.1.121 netmask 255.255.255.255
    static (LeeDMZ,Outside) 68.232.209.20 192.168.10.20 netmask 255.255.255.255
    static (inside,Outside) 68.232.209.203 10.1.55.203 netmask 255.255.255.255
    static (LeeDMZ,Outside) 68.232.209.15 192.168.10.15 netmask 255.255.255.255
    static (LeeDMZ,Outside) 68.232.209.25 192.168.10.25 netmask 255.255.255.255
    static (LeeDMZ,Outside) 68.232.209.55 192.168.10.55 netmask 255.255.255.255
    static (LeeDMZ,Outside) 68.232.209.143 192.168.10.143 netmask 255.255.255.255
    static (LeeDMZ,Outside) 68.232.209.34 192.168.10.34 netmask 255.255.255.255
    access-group out-in in interface Outside
    access-group 170 in interface inside
    access-group dmz in interface LeeDMZ
    route Outside 0.0.0.0 0.0.0.0 68.232.208.1 1
    route inside 10.1.0.0 255.255.0.0 10.1.200.1 1
    route inside 192.168.2.0 255.255.255.0 10.1.200.254 1
    route inside 192.168.3.0 255.255.255.0 10.1.200.254 1
    route inside 192.168.5.0 255.255.255.0 10.1.200.254 1
    timeout xlate 3:00:00
    timeout conn 1:00:00 half-closed 0:10:00 udp 0:02:00 icmp 0:00:02
    timeout sunrpc 0:10:00 h323 0:05:00 h225 1:00:00 mgcp 0:05:00 mgcp-pat 0:05:00
    timeout sip 0:30:00 sip_media 0:02:00 sip-invite 0:03:00 sip-disconnect 0:02:00
    timeout sip-provisional-media 0:02:00 uauth 0:05:00 absolute
    timeout tcp-proxy-reassembly 0:01:00
    dynamic-access-policy-record DfltAccessPolicy
    aaa-server TACACS+ protocol tacacs+
    aaa-server RADIUS protocol radius
    url-server (inside) vendor websense host 10.1.1.66 timeout 10 protocol TCP version 1 connections 5
    aaa authentication ssh console LOCAL
    filter url except 10.1.4.4 255.255.255.255 0.0.0.0 0.0.0.0
    filter url except 10.1.4.136 255.255.255.255 0.0.0.0 0.0.0.0
    filter url except 10.1.4.30 255.255.255.255 0.0.0.0 0.0.0.0
    filter url except 0.0.0.0 0.0.0.0 192.168.10.36 255.255.255.255 allow
    filter url except 0.0.0.0 0.0.0.0 192.168.10.22 255.255.255.255 allow
    filter url except 0.0.0.0 0.0.0.0 192.168.10.100 255.255.255.255 allow
    filter url except 0.0.0.0 0.0.0.0 10.1.1.27 255.255.255.255 allow
    filter url except 0.0.0.0 0.0.0.0 10.1.1.30 255.255.255.255 allow
    filter url except 0.0.0.0 0.0.0.0 10.1.89.2 255.255.255.255 allow
    filter url except 0.0.0.0 0.0.0.0 10.1.1.11 255.255.255.255 allow
    filter url except 0.0.0.0 0.0.0.0 10.1.1.61 255.255.255.255 allow
    filter url except 0.0.0.0 0.0.0.0 10.1.1.7 255.255.255.255 allow
    filter url except 0.0.0.0 0.0.0.0 192.168.10.38 255.255.255.255 allow
    filter url except 0.0.0.0 0.0.0.0 10.1.89.10 255.255.255.255 allow
    filter url except 10.1.56.189 255.255.255.255 0.0.0.0 0.0.0.0
    filter url except 10.1.4.15 255.255.255.255 0.0.0.0 0.0.0.0
    filter https except 10.1.4.30 255.255.255.255 0.0.0.0 0.0.0.0
    filter url except 10.1.1.0 255.255.255.0 0.0.0.0 0.0.0.0
    filter url http 0.0.0.0 0.0.0.0 0.0.0.0 0.0.0.0 allow
    filter https 443 0.0.0.0 0.0.0.0 0.0.0.0 0.0.0.0 allow
    filter ftp 21 0.0.0.0 0.0.0.0 0.0.0.0 0.0.0.0 allow
    http server enable
    http 192.168.1.0 255.255.255.0 management
    http 10.1.4.29 255.255.255.255 management
    http 10.1.4.30 255.255.255.255 management
    http 10.1.4.31 255.255.255.255 management
    http 10.1.4.4 255.255.255.255 management
    snmp-server host inside 10.1.1.215 community *****
    no snmp-server location
    no snmp-server contact
    snmp-server enable traps snmp authentication linkup linkdown coldstart
    service resetoutside
    crypto ipsec transform-set ESP-3DES-SHA esp-3des esp-sha-hmac
    crypto ipsec security-association lifetime seconds 28800
    crypto ipsec security-association lifetime kilobytes 4608000
    crypto map Outside_map 1 match address Outside_1_cryptomap
    crypto map Outside_map 1 set peer 216.168.57.82
    crypto map Outside_map 1 set transform-set ESP-3DES-SHA
    crypto map Outside_map interface Outside
    crypto ca trustpoint ASDM_TrustPoint0
    enrollment self
    subject-name CN=LEE-ASA
    crl configure
    crypto ca trustpoint ASDM_Lee
    enrollment self
    subject-name CN=LEE-ASA
    crl configure
    crypto isakmp enable Outside
    crypto isakmp policy 10
    authentication pre-share
    encryption 3des
    hash sha
    group 2
    lifetime 86400
    telnet 10.1.4.29 255.255.255.255 management
    telnet 10.1.4.30 255.255.255.255 management
    telnet 10.1.4.31 255.255.255.255 management
    telnet 10.1.4.4 255.255.255.255 management
    telnet timeout 5
    ssh 0.0.0.0 0.0.0.0 LeeDMZ
    ssh 0.0.0.0 0.0.0.0 management
    ssh timeout 5
    console timeout 0
    threat-detection basic-threat
    threat-detection scanning-threat shun except ip-address 10.1.4.0 255.255.255.0
    threat-detection scanning-threat shun duration 3600
    threat-detection statistics host
    threat-detection statistics port
    threat-detection statistics protocol
    threat-detection statistics access-list
    no threat-detection statistics tcp-intercept
    url-block url-mempool 2500
    url-block url-size 4
    dynamic-filter updater-client enable
    dynamic-filter use-database
    dynamic-filter enable interface Outside
    dynamic-filter drop blacklist interface Outside
    dynamic-filter whitelist
    address 192.168.10.0 255.255.255.0
    address 10.1.1.6 255.255.255.255
    address 10.1.1.2 255.255.255.255
    dynamic-filter blacklist
    address 46.249.59.47 255.255.255.255
    address 95.215.2.8 255.255.255.255
    address 94.75.201.36 255.255.255.255
    ntp server 64.250.229.100 source Outside
    ntp server 24.56.178.140 source Outside prefer
    webvpn
    username **********************************
    username **************************************
    username ************************************
    tunnel-group 216.168.57.82 type ipsec-l2l
    tunnel-group 216.168.57.82 ipsec-attributes
    pre-shared-key *****
    class-map inspection_default
    match default-inspection-traffic
    policy-map type inspect dns migrated_dns_map_1
    parameters
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      message-length maximum 512
    policy-map global_policy
    class inspection_default
      inspect ftp
      inspect h323 h225
      inspect h323 ras
      inspect rsh
      inspect sqlnet
      inspect skinny
      inspect sunrpc
      inspect xdmcp
      inspect sip
      inspect netbios
      inspect tftp
      inspect ip-options
      inspect icmp
      inspect dns migrated_dns_map_1 dynamic-filter-snoop
      inspect rtsp
    service-policy global_policy global
    prompt hostname context
    call-home
    profile CiscoTAC-1
      no active
      destination address http
    https://tools.cisco.com/its/service/oddce/services/DDCEService
      destination address email
    [email protected]
      destination transport-method http
      subscribe-to-alert-group diagnostic
      subscribe-to-alert-group environment
      subscribe-to-alert-group inventory periodic monthly
      subscribe-to-alert-group configuration periodic monthly
      subscribe-to-alert-group telemetry periodic daily
    Cryptochecksum:************************************: end

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