DSL - Westell 7500 Gateway - PLEASE HELP!

I recently moved my DSL service from one house to another and had my service upgraded from 1 to 3 mbps. I ordered a new modem (Westell 7500 Gateway) as well. I am unable to connect to the internet. I connected the new modem, the lights are all correct but I am unable to connect to the internet at all. Tech support has been no help at all. Now, when I go back to the older modem, I cannot connect with that one either. Tech support had me do a ip config/release several times but nothing works. Please help.

Since you just told me you originally had the wrong phone number I'm thinking you might be hooked up to the wrong split bank at the Verizon Office. Give them a call and have them check out out your line. Ask if they can send a ticket to the frame to co-op test at the split bank.

Similar Messages

  • How can I extend the range of my WESTELL 7500? Please help.

    I installed a security camera outsite of my house and unfortunately the modem/router is on the opposite end. The camera would connect on and off as opposed to on all the time when it was mounted inside.
    I am researching around and it looks like I can get an extender? Are there certain ones to look for in terms of compatibility issues?
    Or can I upgrade the modem/router? The Westell 7500 was provided by Verizon at start of service.
    Thanks in advance.

    If you want a wireless extender, it must support 802.11b and 802.11g.
    If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

  • New time capsule with Westell 7500 gateway

    I am trying to connect the newest time capsule to a westell 7500 Gateway via ethernet and extend my network throughout my house. I am having no luck at all with getting the time capsule set up. Any ideas would be sooo greatly appreciated.

    You cannot extend wireless from a non-apple router. Is the Westell 7500 wireless??
    You must use ethernet.. plug the TC into the router and put it in bridge mode.. that is router bridge.. not wireless bridge. You can use EOP adapters in some cases..
    There is a way to join the TC by wireless.. but when you do that.. the TC becomes a dumb client.. no wireless extend and no ethernet. It will behave as another computer on the network.

  • Problems with Westell 7500 Gateway

    Hi guys I have a problem with a westell 7500 series wireless gateway. Having recently upgraded to the gateway from an old 6100 series modem, I am having some issues keeping computers synced with the gateway. Every time I restart my computer connected to the ethernet portion of the gateway, I must re-enter my default gateway on my computer's ipv4 settings. I have dedicated ip's set up for every computer on the network and all of them have problems recognizing the gateway. Even setting the ipv4 to autodetect the settings, it locks me out of the internet saying it is a public network. I have verified all my settings in the gateway and it is set up for private connections only. Any help that someone could give would be appreciated. Thanks

    When you are online, is an IP Address on computer the same IP Address that is on http://www.whatismyip.com/ ?
    If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

  • No Connectivi​ty on line - rebooting Westell 7500 does not help

    Hi All,
    We've been having sync issues for well over 2 weeks now. Sometimes hard rebooting the Westell 7500 (Model:A90-750015-07 - firmware ver: 5.01.00.02) will allow the line to stay up for a day or so.
    But since yesterday, nothing has helped. The line will come up and stay up for maybe 5-10minutes and then drop again.
    Calling the VZ support line is very frustrating since the "robot" menus do not help to get us to actual support personnel. The one time we got past the automated system, the lady said we had reached the wrong dept. and dropped us back to the robot
    I am working from home, so all of this is total time and monely loss. Currently a different internet connection helped to manage post this.
    Anyway, here are some "all event" logs we could collect today - (we are in an apartment and do not have access to any NID).
     cwmpd[338]:     CWMP: Final Http Return Code = 204
    syslog:     WebServer: Page [/htmlV/wacpHidden.asp] Access by user administrator from IP 192.168.15.253
     cwmpd[338]:     CWMP: Inform (200). The following events are true:1 BOOT,4 VALUE CHANGE
    cwmpd[338]:     CWMP: SSL Status = SSL Connection Succeeded,TCP Status = TCP Connected,Authentication Type = Basic
     cwmpd[338]:     CWMP: Inform Sent Successfully
    daemon.err     cwmpd[368]:     cwmpDDNSCallback: Result of DDNS Update (ipupdate_once) ->3
     syslog:     WebServer: Page [/htmlV/sys_system_log.asp] Access by user administrator from IP 192.168.15.253
     syslog:     WebServer: Page [/goform/EventForm] Access by user administrator from IP 192.168.15.253
     syslog:     WebServer: Page [/htmlV/sys_system_log.asp] Access by user administrator from IP 192.168.15.253
    Apr 11 09:18:58     daemon.notice     pppd[1838]:     Westell PPP Environment:device:nas1 linkname:config0 iplocal:74.102.130.79 ipremote:10.5.59.1 ppplogname:root orig_uid:0 connect_time:355824129 bytes_sent:287346 bytes_rcvd:544123 usepeerdns:1 dns1:71.250.0.12 dns2:71.242.0.12
    Apr 11 09:18:58     daemon.warn     pppd[1838]:     pppd[1838] EXIT_PPPOE_TIMEOUT_PADO caused InternetFail light to be lit
    Apr 11 09:18:58     daemon.notice     pppd[1838]:     PPPD Exit Status changed EXIT_OK->EXIT_PPPOE_TIMEOUT_PADO during phase PHASE_SERIALCONN->PHASE_HOLDOFF
    Apr 11 09:18:58     daemon.notice     pppd[1838]:     Westell phase_hook PHASE=PHASE_HOLDOFF(11)
    Apr 11 09:18:58     daemon.notice     pppd[1838]:     Westell Random Holdoff returning 445 seconds
    Apr 11 09:18:58     daemon.warn     pppd[1838]:     Leaving destroy_pppoesessionfile
    Apr 11 09:18:58     daemon.err     pppd[1838]:     Unlinking PPPoE session file:/WFIO/ppp-config0
    Apr 11 09:18:58     daemon.warn     pppd[1838]:     Enter destroy_pppoesessionfile
    Apr 11 09:18:58     daemon.err     pppd[1838]:     Unable to complete PPPoE Discovery
    Apr 11 09:18:58     daemon.warn     pppd[1838]:     Timeout waiting for PADO packets
    Apr 11 09:18:58     daemon.warn     pppd[1838]:     waitForPADO: timed out
    Apr 11 09:18:48     daemon.warn     pppd[1838]:     waitForPADO: timed out
    Apr 11 09:18:43     daemon.warn     pppd[1838]:     waitForPADO: timed out
    Apr 11 09:18:38     daemon.notice     pppd[1838]:     Westell PPP Environment:device:nas1 linkname:config0 iplocal:74.102.130.79 ipremote:10.5.59.1 ppplogname:root orig_uid:0 connect_time:355824129 bytes_sent:287346 bytes_rcvd:544123 usepeerdns:1 dns1:71.250.0.12 dns2:71.242.0.12
    Apr 11 09:18:38     daemon.notice     pppd[1838]:     PPPD Exit Status changed EXIT_PPPOE_TIMEOUT_PADO->EXIT_OK during phase PHASE_DORMANT->PHASE_SERIALCONN
    Apr 11 09:18:38     daemon.notice     pppd[1838]:     Westell phase_hook PHASE=PHASE_SERIALCONN(2)
    Apr 11 09:18:38     daemon.notice     pppd[1838]:     Wan link is up and PPPoE Terminator on DSL:nas1 is done working
    Apr 11 09:18:38     daemon.notice     pppd[1838]:     Westell PPP Environment:device:nas1 linkname:config0 iplocal:74.102.130.79 ipremote:10.5.59.1 ppplogname:root orig_uid:0 connect_time:355824129 bytes_sent:287346 bytes_rcvd:544123 usepeerdns:1 dns1:71.250.0.12 dns2:71.242.0.12
    Apr 11 09:18:38     daemon.notice     pppd[1838]:     Westell phase_hook PHASE=PHASE_DORMANT(3)
    Apr 11 09:14:15     daemon.notice     pppd[1838]:     Westell PPP Environment:device:nas1 linkname:config0 iplocal:74.102.130.79 ipremote:10.5.59.1 ppplogname:root orig_uid:0 connect_time:355824129 bytes_sent:287346 bytes_rcvd:544123 usepeerdns:1 dns1:71.250.0.12 dns2:71.242.0.12
    Apr 11 09:14:15     daemon.warn     pppd[1838]:     pppd[1838] EXIT_PPPOE_TIMEOUT_PADO caused InternetFail light to be lit
    Apr 11 09:14:15     daemon.notice     pppd[1838]:     PPPD Exit Status changed EXIT_OK->EXIT_PPPOE_TIMEOUT_PADO during phase PHASE_SERIALCONN->PHASE_HOLDOFF
         daemon.notice     pppd[1838]:     Westell phase_hook PHASE=PHASE_HOLDOFF(11)
         daemon.notice     pppd[1838]:     Westell Random Holdoff returning 263 seconds
         daemon.warn     pppd[1838]:     Leaving destroy_pppoesessionfile
        daemon.err     pppd[1838]:     Unlinking PPPoE session file:/WFIO/ppp-config0
      daemon.warn     pppd[1838]:     Enter destroy_pppoesessionfile
     daemon.err     pppd[1838]:     Unable to complete PPPoE Discovery
     daemon.warn     pppd[1838]:     Timeout waiting for PADO packets
    Apr 11 09:14:15     daemon.warn     pppd[1838]:     waitForPADO: timed out
    Apr 11 09:14:05     daemon.warn     pppd[1838]:     waitForPADO: timed out
    Apr 11 09:14:00     daemon.warn     pppd[1838]:     waitForPADO: timed out
    Apr 11 09:13:55     daemon.notice     pppd[1838]:     Westell PPP Environment:device:nas1 linkname:config0 iplocal:74.102.130.79 ipremote:10.5.59.1 ppplogname:root orig_uid:0 connect_time:355824129 bytes_sent:287346 bytes_rcvd:544123 usepeerdns:1 dns1:71.250.0.12 dns2:71.242.0.12
    Apr 11 09:13:55     daemon.notice     pppd[1838]:     PPPD Exit Status changed EXIT_PPPOE_TIMEOUT_PADO->EXIT_OK during phase PHASE_DORMANT->PHASE_SERIALCONN
    Apr 11 09:13:55     daemon.notice     pppd[1838]:     Westell phase_hook PHASE=PHASE_SERIALCONN(2)
    Apr 11 09:13:55     daemon.notice     pppd[1838]:     Wan link is up and PPPoE Terminator on DSL:nas1 is done working
    Apr 11 09:13:55     daemon.notice     pppd[1838]:     Westell PPP Environment:device:nas1 linkname:config0 iplocal:74.102.130.79 ipremote:10.5.59.1 ppplogname:root orig_uid:0 connect_time:355824129 bytes_sent:287346 bytes_rcvd:544123 usepeerdns:1 dns1:71.250.0.12 dns2:71.242.0.12
    Apr 11 09:13:55     daemon.notice     pppd[1838]:     Westell phase_hook PHASE=PHASE_DORMANT(3)
    Apr 11 09:05:55     daemon.notice     pppd[1838]:     Westell PPP Environment:device:nas1 linkname:config0 iplocal:74.102.130.79 ipremote:10.5.59.1 ppplogname:root orig_uid:0 connect_time:355824129 bytes_sent:287346 bytes_rcvd:544123 usepeerdns:1 dns1:71.250.0.12 dns2:71.242.0.12
    Apr 11 09:05:55     daemon.warn     pppd[1838]:     pppd[1838] EXIT_PPPOE_TIMEOUT_PADO caused InternetFail light to be lit
    Apr 11 09:05:55     daemon.notice     pppd[1838]:     PPPD Exit Status changed EXIT_OK->EXIT_PPPOE_TIMEOUT_PADO during phase PHASE_SERIALCONN->PHASE_HOLDOFF
    Apr 11 09:05:55     daemon.notice     pppd[1838]:     Westell phase_hook PHASE=PHASE_HOLDOFF(11)
    Apr 11 09:05:55     daemon.notice     pppd[1838]:     Westell Random Holdoff returning 480 seconds
    Apr 11 09:05:55     daemon.warn     pppd[1838]:     Leaving destroy_pppoesessionfile
    Apr 11 09:05:55     daemon.err     pppd[1838]:     Unlinking PPPoE session file:/WFIO/ppp-config0
    Apr 11 09:05:55     daemon.warn     pppd[1838]:     Enter destroy_pppoesessionfile
    Apr 11 09:05:55     daemon.err     pppd[1838]:     Unable to complete PPPoE Discovery
    Apr 11 09:05:55     daemon.warn     pppd[1838]:     Timeout waiting for PADO packets
    Apr 11 09:05:55     daemon.warn     pppd[1838]:     waitForPADO: timed out
    Apr 11 09:05:45     daemon.warn     pppd[1838]:     waitForPADO: timed out
    Apr 11 09:05:40     daemon.warn     pppd[1838]:     waitForPADO: timed out
    Apr 11 09:05:35     daemon.notice     pppd[1838]:     Westell PPP Environment:device:nas1 linkname:config0 iplocal:74.102.130.79 ipremote:10.5.59.1 ppplogname:root orig_uid:0 connect_time:355824129 bytes_sent:287346 bytes_rcvd:544123 usepeerdns:1 dns1:71.250.0.12 dns2:71.242.0.12
    Apr 11 09:05:35     daemon.notice     pppd[1838]:     PPPD Exit Status changed EXIT_PEER_DEAD->EXIT_OK during phase PHASE_DORMANT->PHASE_SERIALCONN
    Apr 11 09:05:35     daemon.notice     pppd[1838]:     Westell phase_hook PHASE=PHASE_SERIALCONN(2)
    Apr 11 09:05:35     daemon.notice     pppd[1838]:     Wan link is up and PPPoE Terminator on DSL:nas1 is done working
    Apr 11 09:05:35     daemon.notice     pppd[1838]:     Westell PPP Environment:device:nas1 linkname:config0 iplocal:74.102.130.79 ipremote:10.5.59.1 ppplogname:root orig_uid:0 connect_time:355824129 bytes_sent:287346 bytes_rcvd:544123 usepeerdns:1 dns1:71.250.0.12 dns2:71.242.0.12
    Apr 11 09:05:35     daemon.notice     pppd[1838]:     Westell phase_hook PHASE=PHASE_DORMANT(3)
    Apr 11 09:04:09     daemon.err     cwmpd[367]:     ddnsWanIPCallback WAN State Down
    Apr 11 09:04:07     daemon.notice     net_mgr[357]:     Routes transitioning to Down state on ppp0.
    Apr 11 09:04:07     daemon.notice     net_mgr[357]:     QoS on ppp0 transitioning to Down state.
    Apr 11 09:04:04     daemon.notice     pppd[1838]:     Westell PPP Environment:device:nas1 linkname:config0 iplocal:74.102.130.79 ipremote:10.5.59.1 ppplogname:root orig_uid:0 connect_time:355824129 bytes_sent:287346 bytes_rcvd:544123 usepeerdns:1 dns1:71.250.0.12 dns2:71.242.0.12
    Apr 11 09:04:04     daemon.notice     pppd[1838]:     Westell phase_hook PHASE=PHASE_HOLDOFF(11)
    Apr 11 09:04:04     daemon.notice     pppd[1838]:     Westell Random Holdoff returning 91 seconds
    Apr 11 09:04:04     daemon.warn     pppd[1838]:     Leaving destroy_pppoesessionfile
    Apr 11 09:04:04     daemon.err     pppd[1838]:     Unlinking PPPoE session file:/WFIO/ppp-config0
    Apr 11 09:04:04     daemon.warn     pppd[1838]:     Enter destroy_pppoesessionfile
    Apr 11 09:04:04     daemon.notice     pppd[1838]:     Westell PPP Environment:device:nas1 linkname:config0 iplocal:74.102.130.79 ipremote:10.5.59.1 ppplogname:root orig_uid:0 connect_time:355824129 bytes_sent:287346 bytes_rcvd:544123 usepeerdns:1 dns1:71.250.0.12 dns2:71.242.0.12
    Apr 11 09:04:04     daemon.notice     pppd[1838]:     Westell phase_hook PHASE=PHASE_DISCONNECT(10)
    Apr 11 09:04:04     daemon.info     pppd[1838]:     Sent 287346 bytes,received 544123 bytes.
    Apr 11 09:04:04     daemon.info     pppd[1838]:     Connect time 5930402.2 minutes.
    Apr 11 09:04:04     daemon.notice     pppd[1838]:     Connection terminated.
    Apr 11 09:04:04     daemon.notice     pppd[1838]:     Westell PPP Environment:device:nas1 ifnamepp0 linkname:config0 iplocal:74.102.130.79 ipremote:10.5.59.1 ppplogname:root orig_uid:0 connect_time:355824129 bytes_sent:287346 bytes_rcvd:544123 usepeerdns:1 dns1:71.250.0.12 dns2:71.242.0.12
    Apr 11 09:04:04     daemon.warn     pppd[1838]:     pppd[1838] EXIT_PEER_DEAD caused InternetFail light to be lit
    Apr 11 09:04:04     daemon.notice     pppd[1838]:     PPPD Exit Status changed EXIT_OK->EXIT_PEER_DEAD during phase PHASE_ESTABLISH->PHASE_DEAD
    Apr 11 09:04:04     daemon.notice     pppd[1838]:     Westell phase_hook PHASE=PHASE_DEAD(0)
    Apr 11 09:04:04     daemon.info     dnsmasq[311]:     using nameserver 71.250.0.12#53
    Apr 11 09:04:04     daemon.info     dnsmasq[311]:     using nameserver 71.242.0.12#53
    Apr 11 09:04:04     daemon.info     dnsmasq[311]:     reading /var/etc/resolv.conf
    Apr 11 09:04:04     daemon.notice     ip-down[2062]:     ppp0: 287346 bytes sent,544123 bytes received
    Apr 11 09:04:04     daemon.notice     ip-down[2062]:     ppp0: disconnected;connected for 355824129 seconds
    Apr 11 09:04:04     daemon.warn     pppd[1838]:     Couldn t increase MRU to 1500
    Apr 11 09:04:04     daemon.warn     pppd[1838]:     Couldn t increase MTU to 1500
    Apr 11 09:04:04     daemon.notice     pppd[1838]:     Westell PPP Environment:device:nas1 ifnamepp0 linkname:config0 iplocal:74.102.130.79 ipremote:10.5.59.1 ppplogname:root orig_uid:0 connect_time:355824129 bytes_sent:287346 bytes_rcvd:544123 usepeerdns:1 dns1:71.250.0.12 dns2:71.242.0.12
    Apr 11 09:04:04     daemon.notice     pppd[1838]:     Westell phase_hook PHASE=PHASE_ESTABLISH(4)
    Apr 11 09:04:04     daemon.notice     pppd[1838]:     Westell PPP Environment:device:nas1 ifnamepp0 linkname:config0 iplocal:74.102.130.79 ipremote:10.5.59.1 ppplogname:root orig_uid:0 connect_time:355824129 bytes_sent:287346 bytes_rcvd:544123 usepeerdns:1 dns1:71.250.0.12 dns2:71.242.0.12
    Apr 11 09:04:04     daemon.notice     pppd[1838]:     Westell phase_hook PHASE=PHASE_NETWORK(7)
    Apr 11 09:04:04     daemon.notice     pppd[1838]:     Westell PPP Environment:device:nas1 ifnamepp0 linkname:config0 iplocal:74.102.130.79 ipremote:10.5.59.1 ppplogname:root orig_uid:0 connect_time:355824129 bytes_sent:287346 bytes_rcvd:544123 usepeerdns:1 dns1:71.250.0.12 dns2:71.242.0.12
    Apr 11 09:04:04     daemon.notice     pppd[1838]:     Westell ip_down()
    Apr 11 09:04:04     daemon.notice     pppd[1838]:     Westell PPP Environment:device:nas1 ifnamepp0 linkname:config0 iplocal:74.102.130.79 ipremote:10.5.59.1 ppplogname:root orig_uid:0 usepeerdns:1 dns1:71.250.0.12 dns2:71.242.0.12
    Apr 11 09:04:04     daemon.notice     pppd[1838]:     Westell phase_hook PHASE=PHASE_TERMINATE(9)
    Apr 11 09:04:04     daemon.notice     pppd[1838]:     Serial link appears to be disconnected.
    Apr 11 09:04:04     daemon.info     pppd[1838]:     No response to 6 echo-requests
    Apr 11 08:49:27     daemon.info     cwmpd[338]:     CWMP: Final Http Return Code = 204
    Apr 11 08:49:27     daemon.info     cwmpd[338]:     CWMP: Inform (200). The following events are true:1 BOOT,4 VALUE CHANGE
    Please help!!
    TIA

    I have sent you a private message regarding your issue.
    Anthony_VZ
    **If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
    Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

  • Actiontec GT701C DSL light keeps flashing please help

    I use to have the WIFI router from verizon but the wifi range was not strong enough for certain items in my home... in addition the items could not even find the network on wifi. i replaced it with a Actiontec GT701C so i could use my old wireless router that was strong enough to support my whole home .. But know when i connect my DSL line to the New modem the GT701c i can not access the internet .. i Could get to the configure screen but other than that the DSL Light keeps flashing any suggestions.. i have rebooted the modem and tryed diffrent phone line and phone jacks in my home please help !!!

    Does your older modem connect still? If so, could you tell us which modem it is so that we could help you obtain the Transceiver Statistics from it? It's possible the ActionTec could either be defective or it could be sensitive to noise on the line if the signal isn't the greatest.
    ========
    The first to bring me 1Gbps Fiber for $30/m wins!

  • 502 Bad gateway PLEASE HELP ASAP

    I updated one picture on my website and published the changes.  I got a message "502 Bad gateway"  My website is not live NOW!!  Please help me asap [email protected] 908-405-5722

    WHAT????  I have to be notified when Shi%T like this happens….   This is not fair.  I would have not uploaded anything and left it the way it is until your issues was resolved.  When do you think you will have a resolution??
    Don't forget to LIKE US or follow US ON FACEBOOK!
    http://www.facebook.com/mywaycarpetandflooring
    Sincerely,
    Sam "The Carpet Man"® Ghanim
    President of Sales
    My Way Carpet Floors And More!
    Our motto is that the customer, you, are "always right." Your way is "My Way”
    Office: 877-Go-My Way
    Office: 877-699-2922
    Mobile: 908-405-5722
    Fax: 908-756-4040
    Email: [email protected]
    Corporate Office:
    3373 South Clinton Ave.
    South Plainfield, NJ 07080
    If you would like to set up a free no-obligation estimate, Please call My Way Carpet Floors And More (our office) at 1-877-466-9929 between 9:00 A.M. and 5:00 P.M ET Monday-Saturday
    P.S.- Do not keep us a secret!
    If you love our services, please refer us to anyone who may benefit from the exceptional service we provide.
    Please visit our "website" for a list of services we provide!
    Website: www.MyWayCarpet.com

  • Error while installing gateway please help soon

    Error while installing gateway in
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    10/02/2008 15.13.38.015000 [4972] (../../../../src/wps/agent/logging/WSTrace.cpp
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    Use that MS installer cleanup to get rid of iTunes first, then QuickTime.
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    Important: A majority of customers experience successful iTunes installation after completing these troubleshooting procedures. If one does not help, proceed to the next.
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    -Empty your Temp directory and restart (Click for more)
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    -Download QuickTime Standalone Installer (Click for more)
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  • How DO I update firmware with Verizon DSL Westell 7500 (A90-75001​5-07)

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    & tar &xvjf A90-750015_V5_00_00_03.tar.bz2
    To make the source package execute the following commands:
    & cd SW
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    DLS line is not stable.  What this means? Am I connected to a bad ATM switch?
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    Transceiver Statistics <script type="text/javascript"></script>
    Transceiver Revision A2pB020b3.d19d Vendor ID Code 4D54 Line Mode ADSL_G.dmt Data Path INTERLEAVED
    Transceiver Information Down Stream Path Up Stream Path DSL Speed (Kbits/Sec) 1120 448 Margin (dB) 5.8 16.0 Line Attenuation (dB) 63.5 31.5 Transmit Power (dBm) 16.6 11.9

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    Have now accessed Contacts, BUT only pulled partially so... So it IS possible!

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    Hi, newbie here
    I recently purchased a laptop for the first time in my life and I am trying to connect it to a wireless connection, which I have never done as well. I am using a Westell 7500 modem provided to me by Verizon. I did a bit of researched and apparently (if I'm correct) I don't need a wireless router or any other devices to get wireless internet.
    If I am correct, I went to my modem's IP address and turned on wireless. I set up and changed the SSID and enabled a pass phrase, and I connected to the network at the bottom right. It connects, but there is no internet connection. What I mean by this is that it connects to the device successfully, but there is a triangular yellow warning sign with an exclamation mark on my internet bar at the bottom right and in my "Network and Sharing center" it says "no internet access."
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    You do not need to buy  a wireless router. the 7500 will do the job! I assume you have windows 7. OPen network and sharing center, manage wirleless networks, do you have any entries for your Verizon  ISP?  If yes delete the entry and go to step 2.
    If no go to desktop and press f1 to bring up help -  search for (Setp 2)  "set up wirless network" and let us know if that works for you. Welcome to the forum
    If a forum member gives an answer you like, please give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem. Thanks !!!
    http://forums.verizon.com/t5/Verizon-net-Email/Fix-for-Missing-Inbox-sent-folders-etc-with-Internet-Explorer-11/m-p/647399

  • Slow Internet Please Help "Westell 7500"

    So for the past few days I have been dealing with a slow internet connection.  I called into verizon and they sent 2 tech people out to my house and basicaly said everything was fine.  Although they did pretend they solved a problem.  When they tested my modem they said I was getting the correct amout in. (3.6 down/.8 up)  But when you try and get on a computer or my xbox and speed test it, it goes to about http://www.speedtest.net/result/2277792647.png  about .3/.1.  The tech people did not help at all and I asked that they look at the modem page but they refused.  
    Transceiver Statistics
    Transceiver Revision
    A2pB020b3.d20h
    Vendor ID Code
    4D54
    Line Mode
    ADSL_2plus
    Data Path
    FAST
    Transceiver Information
    Down Stream Path
    Up Stream Path
    DSL Speed (Kbits/Sec)
    3359
    863
    Margin (dB)
    30.4
    19.0
    Line Attenuation (dB)
    3.5
    2.1
    Transmit Power (dBm)
    0.0
    12.8
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    Ben12 wrote:
     How do I copy the info out of the command promt for trace route?
    After you get the route to show on your screen:
    #1 Right click.
    #2 From the options, you would use Select All
    #3 Press the CTRL and C key(s) at the same time on your computer keyboard.
    #4 Then to paste the output into the message: You use CTRL+V (The CTRL and the V key at the same time).
    #2 If you did not want to select all, then from the options you would select Mark
    #3 Highlight what you want copied.
    #4 Right click once.
    #5 Then paste the output into the message.
    If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

  • Westel 7500 DSL Router/Modem: Cannot connect to PPPOE server

    Westel 7500 DSL Router/Modem: Cannot connect to PPPOE server
    My DSL connection periodically slows down to a crawl [less than 56kbps actual transfer rate].
    When I reset my DSL Modem it takes 30 MINUTES to 4 HOURS to reconnect.
    The Main status screen shows DSL connected at 1700/448 kbps.
    Advanced status WAN Status shows DSL connected but PPPOE not connected.
    I cannot ping the ISP router or the DNS Server.

    Margin (dB) - Signal to noise margin. 6 is pretty bad possibly unusable at times, 20 is very good. You normally want 12dB or better IIRC from back in my DSL days. The higher the number, the better to a point.
    Line Attenuation - Measure the amount the signal has degraded. Below 20dB is excellent, above 50 is poor, fill in the dots for anything in between.
    Hmm...
    #1 Did you try connecting your modem directly to the NID?
    Points to: http://www.dslreports.com/faq/1317
    #2 If not, please do and retest those margins and Line Attenuation.
    If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

  • Using Westell 7500 DSL Modem as Secondary Router with Actiontec Router?

    Hi, I had just recently switched to Verizon FiOS internet from Verizon DSL service, and I'm happy with the service so far. But I have found the range of the Actiontec router to fall short of what I need it to be. I was wondering whether anyone here has tried repurposing the Westell 7500 modem as a secondary router? 
    I spent the better part of two days looking up ways to do this and couldn't find anything regarding my specific situation. I know one can repurpose a DSL modem as a router to be used with a cable internet modem (have not done this myself), and I also stumbled upon this FAQ (http://www.dslreports.com/faq/12506) on how to connect a secondary router to the Actiontec router. However I couldn't find anything specifically regarding the Westell modem. I've tweaked many settings in the modem without success. 
    Is this even possible? 
    Thank you.
    Solved!
    Go to Solution.

    #1 You logged into your primary router, found the DHCP range, and re-adjusted it as need be (From step 1 to step 5) of http://www.dslreports.com/faq/12506 ?
    #2 If not, do that first.
    #3 If so, great.
    If the Westell is using the Red and Black Firmware - In the Westell..
    a) Select the My Network icon, then select Network Connections from the left menu.
    b) On the Broadband Connection screen, click the word LAN
    c) On the next screen remove the checkmark from Private LAN DHCP Server enable.
    d) Where it says Modem IP Address, make that IP Address outside of the primary router's DHCP Server Range.
    For exampe if the Primary router's IP Address is 192.168.1.1, the Starting IP Address is 192.168.1.11, the Ending IP Address is 192.168.1.254 - then you could make the secondary router's LAN IP 192.168.1.2
    e) Click Apply or Save Settings.
    As addressed on http://www.dslreports.com/faq/13600
    there is also the White and Blue firmware.
    If your Westell looks more like the sample screens that you see at
    http://myplace.frontier.com/~paradise.cowgirl/6100​.htm
    Then
    a) In the Westell select Configuration and select Private LAN Connection.
    b) Uncheck Private LAN DHCP Server Enable
    c) Where it says Modem IP Address, make that IP Address outside of the primary router's DHCP Server Range.
    For exampe if the Primary router's IP Address is 192.168.1.1, the Starting IP Address is 192.168.1.11, the Ending IP Address is 192.168.1.254 - then you could make the secondary router's LAN IP 192.168.1.2
    d) Click Apply or Save Settings.
    Please note this only how to convert a router (including a DSL modem) into acting as a Hub/Switch/Wap.
    This is not how to use this device as your primary router with any broadband type of device that is not (or can not be) configured to handle the public IP.
    For example, not how to have a Westell 6100 be in bridge mode (bridge-bridge, not bridge-routed bridge or not PPPoE) and have your Westell 7500 handle the public IP (bridge-routed bridge or PPPoE).
    If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

  • Help! Westell 7500 bricked....

    Westell 7500
    I accidentally hit the power switch on my surge protector last night when unplugging my laptop.  The modem is plugged into the same strip.  I estimate that the power was off for not more than about two minutes before I realized it and turned it back on.
    Now all I get is RED Power and AMBER DSL indicators.  According to the manual, the RED Power indicates a device malfunction while the AMBER DSL indicates that the unit is in "safeboot" mode.
    Any ideas on whether or not I can correct this myself?  Or am I going to have to throw myself at the mercy of Verizon/FairPoint's already poorly-rated customer service?
    Thanks!

    That makes me very worried.
    I suspect I know what happened.
    They were upgrading your equipment remotely, while you turned it off - by accident?
    Verizon Forums -> Residential Products and Services -> High Speed Internet (DSL) and Dial-Up -> Veri...
    If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

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