DSR11 Not Recognised. FCP Crashes When Log & Capture Selected.

Question

I've recently had a quite traumatic period installing QT7 Pro to work with iDVD disk burning. During that period, FCP3 worked faultlessly. Succeeded at last with disk burning then shut down for the night. Next day went into FCP and found that my DSR11 was not being seen by it. Chose 'Continue' and tried to set things up through 'Easy Setup' in the usual way. Couldn't be done. Selected Log and Capture as a 'try' and FCP crashed, leaving me with the Desktop screen. Despite numerous attempts to create a connection with the DSR11, I always am getting the box telling me it cannot be found and giving the choice to try again or select 'Continue.'
I'm wondering if the QT settings were in some way corrupted as I shut down the computer.... I'd like some help in getting back the settings.
I downloaded the QT7 upgrade which afforded the correct running of FCP and iDVD disk burning but now I can't find any record of the prog and its key in order to re-install it. I looked in HD/Library/Receipts and could only find references to Flip4Mac and QT Packages - no QT references with numbers following. Since inplutting this post I've found that the last mentioned QT package is 7.2 so I tried reinstalling it but after going through the procedure it ends with a message that there were errors in the installation and that I should try reinstalling it again.... Well, after four attempts with the same result, I'm here, and on tenterhooks!
As an aftermention..... I also have used the DSR11 with my MacPro to successfully operate FCP in its normal way.
Ron.
Message was edited by: Ron

Answer 1

On the Apple website it specifically states that QT7.2 with OSX.4.10 (actually any system of 10.3.9 and above) is the best way forward for the most efficient result from my computer. In view of that, I've recently used their Feedback page to pass the information to them. Yes, I know it states that one can only use it for feedback and they will not entertain other than that but we should have the abililty to put back to them the sort of quandary I'm in over their OS and allegedly compliant prog - ie QT7.2.
I've now taken the bull by the horns, because there's no other way I'm going to get satisfaction with Apple's software which should be capable as stated, and I'm about to re-install QT7 then try once again. That's despite not finding those additional Receipt files for scrapping prior to the install.
I'll report back the result when finished and tested. If it again fails, Apple will get an official complaint regarding their software that fails after being bought when their advertising says it improves rather than fails.
Thanks for your inputs.
Ron.