DST UCCE 7.5.8

HelloI have a UCCE 7.5.8 but I have doubt exist any considerations for Mexico Daylight Saving Time Change for change the time?If this I have a ROGGERsAyB, PG,AWHDS,is necessary to stop the service before 2:00 a.m?I to start the service after of change time?Or not is neccesary to do anything?
can anyone explain that?
Thanks

Hi Santiago, as far as I know Logger databases use local time (not GMT), so if your domain controller changes time - and it should -, then the new times will appear in the Logger database tables. I would not do anything, just let it roll.
G.

Similar Messages

Need help to manage DST change in ICM

Hi
We have call centers in all regions and central controller is located in Europe with CET timezone .Do we have any option to manage DST change without modifying Routing script every time/
If we create admin script to store time with DST change to memory variable and check that variable's value in routing script , does it work?
Please share if anyone have better idea to fix this .
Regards
Renni john

We are looking for a better solution to this as well. Our routers are in California and we have call centers in Europe. The DST issue is compounded by the fact that the two continents observe DST changover on different dates.
Right now we create admin scripts with four different time checks:
1) When both are on Standard Time
2) When the US has changed to DST but Europe has not
3) When both are on DST
4) When the US has moved back to Standard Time and Europe has not.
These scripts are monstrosities and require a lot of maintenance because DST dates change every year. It also creates more possible points of failure (or human error). We would like to have "TimeZone" switch that establishes a time zone for the admin script. I saw somewhere that UCCX has this. Why not UCCE?

CUCM upgrade in UCCE environment

We have a CUCM cluster(v6.1.2) for our UCCE environment (ICM v7.2.5). I need to upgrade the CUCM to version 6.1.3 (due to the DST bug). Can someone tell me which components in UCCE that I will need to upgrade and/or modify for this CUCM upgrade? Or at least point me to a document that outlines this?
thanks,
Brian

You would probably have compatibility without any UCCE change, but the recommended task is to download the updated JTAPI Client plugin from your upgraded CUCM and overwrite what is there on your PGs.
That is all.
Regards,
Geoff

Original Caller Id not appearing in case of call transfer [UCCE 7.0]

Dear All,
Currently we have UCCE 7.0 Environment and we are facing an issue that when a call is transferred by an Agent A to another Agent B via different Call Flow, the Original Caller Id of the customer is not getting displayed on Agent B Phone, rather it shows the Caller Id of the Agent A who has transferred the call. Following are the details of scenario.
1. We have two different call flows of ICM scripts, lets Call it Call Flow A and Call Flow B.
2. A Call arrives to Call Flow A, goes into the SkillGroup Queue and Call is answered by Agent A and he can see the correct Callerd Id. When Agent A determines that the call is not related to his skills, so he transfers the Call to Call Flow B.
3. The transferred Call in Call Flow B goes into the Skill Group Queue and is answered by Agent B but the Agent B can't see the original Caller Id of the customer, rather he is presented with the Caller Id of Agent A who transferred the Call.
Our contact center staff complains that the issue was not there before, so we tried to verify this through past Screen Recordings found that their claim is correct.
We tried to trouble shoot this by collecting wireshark logs, but as our call volume is too high so we couldn't figure out which party has changed the Caller Id. We tried to make a guess that may be at CVP end the Caller Id has been changed, so when we tried to filter the IP addresses of CVP Servers in wireshark logs as source and destinations, so we found no results.
I just want to know what would be the best way to troubleshoot this issue. And does anyone know what may cause this issue to trigger suddenly. We still have plans to capture the wireshark logs again during off peak hours, but still i thought i may get a good advise on this forum.
Regards,
Yasir

Hi Yasir - Route Pattern 2xxxx which is routed to CVP is specially created for transfer scenario ? or accidentally some one created this.
whatever the reason is Route pattern taking priority and transferring calls to CVP which is considering transfer leg as NEW CALL instead of PRE-ROUTE call so obviously phone Extn which is transferring the calls will appear as ANI which we can verify the same from below logs since ICM losing the call control it cannot update initial call info here the same can be verified in PIM logs.
Since you already enabled N/W transferred in PIM and Script, Just delete the Route Pattern 2xxx which is pointing to CVP and make test calls and tranfer the same call to 20083 via CTI and let me know the result
You can also verify the TCD table in HDS DB for the call where Router call key will be same for initial and Transfer leg
deleting Route Pattern will resolve the issue, make some test call and observe the ANI for tranfer leg
If not collect the logs will verify the same, also pls update me TCD table for those failure calls
// Fresh call from PSTN (36600985)
Line 3174: 5774543: 10.149.26.36: Jan 01 2015 23:04:28.910 +0300: %CVP_7_0_SIP-7-CALL: {Thrd=Pool:SIP[1045172]} Matched 10047 to 10.149.26.35
Line 3175: 5774544: 10.149.26.36: Jan 01 2015 23:04:28.910 +0300: %CVP_7_0_SIP-7-CALL: {Thrd=Pool:SIP[1045172]} Using Local Static Route for sip:[email protected]
// Transfer call from 10047 using Route Pattern
Line 3559: 5774771: 10.149.26.36: Jan 01 2015 23:06:08.066 +0300: %CVP_7_0_SIP-7-CALL: {Thrd=DATAI.7} NEW CALL with guid=754ADE47912811E48D7897BD6DF783AA legid=754B7A6F-912811E4-8D7E97BD-6DF783AA dn=20083 ani=10047 uui=null calldate=Thu Jan 01 23:06:08 AST 2015 video=false
// Request from VG to CVP
5774793: 10.149.26.36: Jan 01 2015 23:06:29.878 +0300: %CVP_7_0_SIP-7-PARAM: {Thrd=DATAI.7} CALLGUID = 824B1BC0912811E4BDE75475D04FE580 LEGID = 824BB7E8-912811E4-8D8997BD-6DF783AA - [INBOUND]: ReqURI (DN) sip:[email protected]:5060 FromURI sip:[email protected] Video:false
// Final Agent Transfer
10.149.26.36: Jan 01 2015 23:06:32.550 +0300: %CVP_7_0_SIP-7-CALL: {Thrd=Pool:SIP[1045217]} Matched 10074 to 10.149.26.35
Using Local Static Route for sip:[email protected]
[OUTBOUND]: INVITE TO <sip:[email protected];transport=udp> FROM 10047 <sip:[email protected]:5060>

Hard drive failure message, and Short DST fail

Hello, and thanks
alright, this is the first time i have had this issue.
only thing on the computer that was changed recently was a windows update yesterday, it came up automatically, shut the computer down, and restarted automatically. Java has wanted to update for a couple days
if its worth anything, the error came up when i was watching instant streaming on netflix.
half a year old (maybe) Pavilion dm1
windows 7 64 bit
AMD E-350 precessor
product ID 00359-OEM-8992687-00010
gave me a warning message that hard disk drive failure was eminant, and adviced me to back up everything. computer seems to be functioning normal other than the error/warning message.
when i restarted the computer and ran the test that comes up i ended up with this, it says it may take over an hour, but this comes up after about a minute.
testing drive : 1
SMART Check: Passed
Short DST: Failed
Failure ID: 9LNF2M-5K55RT-MFH14J-60WA03
Product ID: XY961UA#ABA
Hard Disk 1
not sure where to go from here with it.
only other thing i have had happen with it is video driver crashes when i have a stale youtube video left in a tab. i assume that is unrelated, and i just trained myself to avoid that.
thanks! i appreciate the help.
matthew

Hello Frederic45.
You need to replace your hard drive. You should be able to purchase the parts on the notebook's HP Parts Surfer Page.
Had you previously created any Recovery Media such as a thumbdrive? Without this you'll be unable to reinstall the operating system when you replace your hard drive. You'll need to contact HP Support in order to get one of these kits. The number for US/Canadian customers is 1-800-474-6836. If you're in another part of the world you'll need to visit HP Support Worldwide to get your region's contact information.
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Click the "Accept as Solution" button if I resolve your issue.

UCCE 8.5.3/8.5.4 call volume statistics not matching in interval tables

hello,
We have just migrated a call center to UCCE 8.5.3 that runs roggers and ICM call flow scripts that contain very basic flows. In each flow there is basically a one-to-one ratio of call type elements to select skill group elements.
Generally you would expect the call volume (as our scripts are written) to have almost the same call volume in the call type interval table and the skill group interval table, with allowable differences because of RONAs, etc. But basically somewhat close.
In general this does work but after a reboot of the roggers (A and B sides) (logger down first, then router and reversed to start), the skill group interval data lags greatly from the call type interval data, meaning maybe 10% of the call type interval volume. We have learned that completely shutting down both A and B side and then briinging it back up in order from scratch seems to alleviate the problem (until the next restart). We cannot just leave the servers alone though due to company security patching policies.
Cisco TAC had recommended patching to UCCE 8.5.4 which we have recently done, but the probelm persists.
I was wondering if this data discrepancy has ever been seen by anyone else or if possibly some system config issue might be self-deating us? Rebooting the roggers leaves the phone system itself working just fine for the call centers, but the recording of statistics to the skill group interval table is greatly impacted with almost no recording of volume in relation to the call type interval (and for comparison, the call type skill group interval table as well).
We would generally not worry about it, but the workforce management vendor that takes its feed from UCCE only uses the skill group interval, which is basically reporting almost no volume in the mentioned scenarios.
If anyone can provide any information it would be most appreciated/
Thanks.
Greg

Thank you for the response. The time source check is a great idea. We ran into problems before when internal web service servers did not match the PGs (CTIOS service) and CTI provideed stats did not match.
We will continue to work through TAC, but I was just wondering if anyone else had seen this (as 8.5.4 sid not fix it) and if maybe it could have been something self-defeating in our system configuration or scripting. We did not immediately know this was happening until our 3rd party workforce management vendor made us aware.
Thanks,
Greg

CUCM 8.6.2 - IP Phone 7940/7960 don´t change the time when finish DST

Hi Guys,
My Customer is having the problem about DST (date summer time) specifically about IP Phone 7940 and 7960. When finish the date summer time this model don´t change the time, only after restart logical or phisical. I simulated the problem in the CUCM with the same version 8.6.2.22900-9 and the problem too occur. I did the following procedure to try solve the problem:
1) Put the lastest version firmware about IP Phone and didn´t worked;
2) Put the lastest version dst and didn´t worked;
I search about any bug related and didn´t found nothing.
Any have idea about this?
Thanks,
Wilson

Hi Wilson,
Try installing TZ updates with steps in the document:
http://software.cisco.com/download/release.html?mdfid=283782839&flowid=45898&softwareid=282074298&release=8.6%282-2013d%29&relind=AVAILABLE&rellifecycle=&reltype=latest
Please find the link for EOS and SW Maintenance for 7960
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/phones/ps379/end_of_life_notice_c51-574072.html
Hope this helps!!
Regards.
Tirtha

Portmap translation creation failed for udp src inside dst inside

Hi!
I have a problem with allowing traffic to UC500 subnets on ASA 5505 inside interface.
My asa is a main router with addres 192.168.1.1
UC500 voip box is connected to ASA's inside interface through UC500 WAN port with UC500 with 192.168.1.2 address.
Firewall and NAT on UC500 is disable
UC500 sip traffic works fine. voipbox creates its subnets for data and voip - 192.168.10.0 and 10.1.1.0. another important address is 10.1.10.1 which is UC500 CUE.
My problem is that from within ASA local network (192.168.1.0) i cannot reach UC500 subnets, neither can I reach ASA's local network from the UC subnets.
the log says
3
Sep 07 2013
00:21:49
DC
53
PBXCUE
32901
portmap translation creation failed for udp src inside:DC/53 dst inside:PBXCUE/32901
I tried exempting uc500 subnets on ASA but that didn;t work.
Funny thing is that I CAN reach the UC500 subnets when connecting with VPN to ASA...
Please help! I am not familiar with CLI.
I configured static route to 10.1.10.0 and since then I was able to ping 10.1.10.1 thorugh ASA;s VPN.
I would be grateful for ideas.
Lukasz
global (inside) 1 interface
global (outside) 101 interface
nat (inside) 0 access-list inside_nat0_outbound
nat (inside) 101 0.0.0.0 0.0.0.0
static (inside,outside) tcp interface https IIS https netmask 255.255.255.255 dns tcp 200 200 udp 200
static (inside,outside) tcp interface www IIS www netmask 255.255.255.255 dns tcp 200 200 udp 200
static (inside,outside) tcp interface smtp IIS smtp netmask 255.255.255.255 dns
static (inside,outside) tcp interface pop3 IIS pop3 netmask 255.255.255.255 dns
static (inside,outside) udp interface domain RenBetPBX domain netmask 255.255.255.255 dns
static (inside,outside) udp interface 5061 RenBetPBX 5061 netmask 255.255.255.255 dns
static (inside,outside) udp interface sip RenBetPBX sip netmask 255.255.255.255 dns
static (inside,outside) tcp interface 13000 SQL 13000 netmask 255.255.255.255 dns
access-group inside_access_in in interface inside
access-group outside_access_in in interface outside
route outside 0.0.0.0 0.0.0.0 x.x.x.x
route inside PBXCUE-network 255.255.255.0 RenBetPBX 1
timeout xlate 3:00:00
timeout conn 1:00:00 half-closed 0:10:00 udp 0:02:00 icmp 0:00:02
timeout sunrpc 0:10:00 h323 0:05:00 h225 1:00:00 mgcp 0:05:00 mgcp-pat 0:05:00
timeout sip 0:30:00 sip_media 0:02:00 sip-invite 0:03:00 sip-disconnect 0:02:00
timeout sip-provisional-media 0:02:00 uauth 0:05:00 absolute
timeout tcp-proxy-reassembly 0:01:00
dynamic-access-policy-record DfltAccessPolicy

Hello Julio!
Thank you for your advice.
I have managed to solve my main problem by reconfiguring my switches vlans - enabling trunk port configs for required ports and allowing them access to both vlans.
Now I can see everything from all of my inside networks.
I continue my ASA adventures - I have managed to configure L2TP client access for my windows users, RADIUS authentication for domain users and yesterday night I have managed to configure site to site VPN with my RV120W router.
I am only an enthusiast but my recent successes have given me apetite for more...
I keep reading forums and trying to solve most of my problems myself but I have faced another one now and thought that maybe you could give me another tip on where to look for the issue:
I still have one problem with my L2TP VPN config - I have configured split tunnel on the group policy to tunnel only 192.168.1.0 network requests.
access-list DefaultRAGroup_splitTunnelAcl standard permit 192.168.1.0 255.255.255.0
My network at home is 192.168.2.0 but it still tunnels everything (when I check my ip after connecting to VPN my home laptop still identifies with ASA gateway(!) address .
access-list outside_access_in extended permit icmp any interface outside object-group DM_INLINE_ICMP_1
access-list outside_access_in extended permit tcp any interface outside object-group DM_INLINE_TCP_1
access-list outside_access_in extended permit tcp any interface outside eq smtp
access-list outside_access_in extended permit tcp any interface outside eq 8080
access-list outside_access_in extended permit tcp any interface outside eq 23456
access-list outside_access_in extended permit object-group DM_INLINE_SERVICE_1 object-group DM_INLINE_NETWORK_1 any
access-list outside_access_in extended permit tcp any interface outside eq 13000
access-list outside_access_in extended permit tcp any interface outside range 8001 8016
access-list outside_access_in extended permit tcp x.x.x.x 255.255.255.0 interface outside eq ssh
access-list inside_nat0_outbound extended permit ip any 192.168.1.240 255.255.255.240
access-list inside_nat0_outbound extended permit ip any PBXVOIP-network 255.255.255.0
access-list inside_nat0_outbound extended permit ip any PBXCUE-network 255.255.255.0
access-list inside_nat0_outbound extended permit ip 192.168.1.0 255.255.255.0 igolomska-network 255.255.255.0
access-list inside_access_in extended permit udp object-group DM_INLINE_NETWORK_2 any object-group DM_INLINE_UDP_1
access-list inside_access_in extended permit ip host IIS any
access-list inside_access_in extended permit ip any any
access-list inside_access_in extended permit ip host RBSTORE_NAS any
access-list inside_access_in extended deny udp any any object-group DM_INLINE_UDP_2
access-list inside_access_in extended permit tcp any any eq 5432
access-list inside_access_in extended permit tcp any host PBXCUE eq www
access-list inside_access_in extended permit tcp host PBXCUE any eq www
access-list inside_access_in extended permit tcp host RBCAMSTORE_NAS host EXCH-MBX eq smtp
access-list inside_access_in extended permit tcp host RBSTORE_NAS host EXCH-MBX eq smtp
access-list inside_access_in extended permit tcp host RENBETUPS host EXCH-MBX eq smtp
access-list inside_access_in extended permit tcp host RenBetPBX host EXCH-MBX eq smtp
access-list DefaultRAGroup_splitTunnelAcl standard permit 192.168.1.0 255.255.255.0
access-list outside_1_cryptomap extended permit ip 192.168.1.0 255.255.255.0 igolomska-network 255.255.255.0
route print shows:
and 192.168.1.240 is my VPN IP - its metric has higher priority than the local gateway.
How do I change it?
Active Routes:
Network Destination        Netmask          Gateway       Interface Metric
          0.0.0.0          0.0.0.0      192.168.2.1    192.168.2.126   4250
          0.0.0.0          0.0.0.0         On-link     192.168.1.240     21
      80.51.24.22 255.255.255.255      192.168.2.1    192.168.2.126   4251
        127.0.0.0        255.0.0.0         On-link         127.0.0.1   4531
        127.0.0.1 255.255.255.255         On-link         127.0.0.1   4531
127.255.255.255 255.255.255.255         On-link         127.0.0.1   4531
      169.254.0.0      255.255.0.0         On-link     192.168.2.126   4506
169.254.104.126 255.255.255.255         On-link     192.168.2.126   4506
169.254.255.255 255.255.255.255         On-link     192.168.2.126   4506
    192.168.1.240 255.255.255.255         On-link     192.168.1.240    276
      192.168.2.0    255.255.255.0         On-link     192.168.2.126   4506
    192.168.2.126 255.255.255.255         On-link     192.168.2.126   4506
    192.168.2.255 255.255.255.255         On-link     192.168.2.126   4506
        224.0.0.0        240.0.0.0         On-link         127.0.0.1   4531
        224.0.0.0        240.0.0.0         On-link     192.168.2.126   4506
        224.0.0.0        240.0.0.0         On-link     192.168.1.240     21
255.255.255.255 255.255.255.255         On-link         127.0.0.1   4531
255.255.255.255 255.255.255.255         On-link     192.168.2.126   4506
255.255.255.255 255.255.255.255         On-link     192.168.1.240    276
===========================================================================
I am starting to feel like I am using a bit too much of your friendliness ...
Best Regards and have a great day!
Lukasz

How do I convert an AI file to .dst format?

I made an illustration for a client and they told me that the printer can't use the AI file. They need a .dst file.

Good morning,
I did a quick Google search and found this [Convert ai to dst - Find any file converter]. This page offers two solutions that conver .AI files to .DST. Hopefully this helps.

___ How do I convert an Ai logo to a .dst file for use in embroidery?

___ How do I convert an Ai logo to a .dst file for use in embroidery?
Is there an easy way?
Thanks,
Hugh

Like so perhaps:
http://www.embroideryi2.com/adobe
Took 5 seconds to search on Google.
Mylenium

DST iCal bug (at least for Sony Ericsson mobiles)

The recent Daylight Savings changes caused a baffling bug to show itself. I keep my phone's calendar (Sony Ericsson K610i) synchronised with my iCal calendar. This includes my timetable for the academic term, with about 13 weekly recurring events.
As the term starts in September, they straddle the change in daylight savings, so when the change occurred, all these recurring events appeared an hour earlier on my phone than in iCal.
I thought this was a time zone issue, but no amount of fiddling with time zone and DST settings on the phone resolved this. Eventually, I realised they were recurring, and moved the first occurrence of each event after the DST change in iCal, selecting "Update All Future Events", then moved them back. Suddenly on synching, they're correct (though only after the DST change — a well-known limitation).
This meets the definition of a bug in my mind, and should be resolved automatically by iCal/iSync. I hope that Apple will do something about this, as I couldn't find any explanation of this at all.

This has always been the case, for all Sony Ericsson phones, and neither Apple nor Sony Ericsson seem willing to fix it through years of different handsets and updated versions of iSync.
Basically, all you have to do when the clocks change, is change the Daylight Savings setting in the phone accordingly, and re-sync.
Everything will then be fine right up until any events after the next clocks change - so you're good for 6 months anyway!
I've also fiddled with all the internal options within the iSync (not accessible through the interface), and nothing works satisfactorily there either. It's possible to disable time zone support completely, but then you have to just change the time on the phone, instead of the Daylight Savings setting, so it's no easier than just re-syncing.

Exchange / Google calendar entries off by one hour after DST

I noticed that all of my repeating entries from my Google calendar on my iPhone (synced with the Exchange "Google sync" method) were off by one hour, appearing one hour delayed, starting November 7th, 2010 and ending in March 2011 when DST starts again. After turning Time Zone Support off in the iPhone settings, everything fixed. However, this is unfortunate if it means I don't have the ability to shift my calendar when I travel. Anyone else experience this problem, or know of an actual fix (as opposed to this work-around)?

Woraround: Turn on time zone support in the mail calendar settings and choose your location. Downside is you have to change it if you are traveling. I thin apple should address this as a bug.

Hard Drive Short DST Failute

Windows 8 no longer loads. I honestly dontcremember if it's 64 bit Windows 8. I have tried the recovery CD that came from HP and changed the boot order. No luck. I am able to run system diagnostics. The tests show everything is running except:
Hard Drive Long DST Check: Failed
Failure ID: PLJESW-7187JJ-MFPV61-619E03
Product ID: F9H22UA#ABA
My laptop is out of warranty so I will replace the hard drive myself. Which hard drive is compatible and do you have a link to any instructions?
Thanks

scrammgrl wrote:
Basically, are there two versions of the HP Pavilion 15 notebook?
Hi,
No. There are many versions of HP 15" laptops and few generations of HP Pavilion 15" laptops. You can find HP 15, HP Pavilion 15, HP Envy 15 ... each type/class has few generations.
Regards.
BH
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Hard Disk DST Short Failed

Hi,
I have Netbook, HP Mini 210-4000
Product Number, A9R56PA#UUF
Here is what happened. Last month, my hard disk failed. It was still covered by the warranty so I let them check my netbook. They replaced my Hard Disk. Only Windows 7 Starter was installed, no HP softwares included. Last friday, I restored it to its factory program using the recovery disk and it was successful. A day after, when I shut down my netbook, Windows installed updates. After that update, when I tried to open it, it took forever to boot up.
I run the start-up test and is what showed up:
Processor Check : PASSED
Memory Test : PASSED
Hard Disk SMART Check : PASSED
Hard Disk Short DST : FAILED
FAILURE ID : RLX7G0-61U6JE-MFPX01-60U203
PRODUCT ID : A9R56PA#UUF
Hard Disk 1
*Is there anything I can do with it? By the way, my warranty has already lapsed.
I would really appreciate you help. Thank you!
This question was solved.
View Solution.

I suggest calling HP back to see if your already replaced hard drive has a warranty on it. If it does, they should replace it even if your warranty has lapsed.
I work for HP.
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Please mark Accept As Solution if this resolves your issue.

Hard disk short dst failed

hello! my system is hp pavillion-g6-2312ax and my system got hanged in between of my computing . as usual when it hangs i will wait for that to recover, but this time it took a long time so, i shut it down by pressing the shutdown forcely.
when restarted it again it hanged after the hp logo goes..... and again restarted. but tis time it showed automatic repair .
pls help me i tried going to hp hardware diagnostic but shows hard disk test failure
i detail the problem here...........AND MY SYSTEM IS STILL UNDER WARRANTY
hp pavillion g6-2312ax
operating system- windows 8
HARD DISK SHORT DST TEST FAILURE
SMART status has passed
failure id IS (SHORT DST FAILURE)
OLVBJO-6JW71R-MFPWWJ-60VE03
FAILURE ID FOR SYSTEM TEST IS
OLVBJ0-6JW71Q-MFPWWJ-61VE03
PLEASE MAKE SURE WHAT IS THE PROLBLEM
This question was solved.
View Solution.

Hi,
The 24 character error code for the short Disk Self Test ( DST ) would indicate that the Hard Drive is failing and needs to be replaced. This is also consistent with the 'freezing' issue you mention.
As your notebook is still under warranty, contact HP and arrange to have the drive replaced - you can check your warranty status Here.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
Regards,
DP-K
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Microsoft MVP - Windows Experience

DST UCCE 7.5.8

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