DTM Installation Failure - Error 1935 - HRESULT: 0x8007371B

I am attempting to install DTM 6 on a Window 7 64-Bit Machine. I checked the forum and tried (I believe) all the suggested tests and it came back negative.
Run as Admin
Rename InstallShield Folder (renamed to C:\Program Files(86)\Common Files\InsallSheild_old)
Did a system scan and everything checked out
Let me know what you need me from me to help trouble shoot this. Thanks again BB Community!

Hey Morbius41,
Thanks for the quick reply.
To make sure no other versions of Desktop Manager is installed, follow all the steps in this KB article: www.blackberry.com/btsc/KB11320
Also have you tried installing the software with a different user on the computer?
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click  Accept as Solution for posts that have solved your issue(s)!

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    One thing you could try if you can - burn a duplicate of the installer disc. You will need a dual-layer blank disc and your Mac will need to have a dual-layer SuperDrive. Although getting a replacement is still a good idea.
    <font "size=+1">Duplicate a CD or DVD
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  • Installation Issue with Dreamweaver. (Error 1935, Exit code 7)

    Hey there,
    So I've been googling my little heart away for 8 hours now and I haven't found any results.
    I'm installing on a x64 Win 7 system. From my googling I found out that the relevant part of the installation log is:
    Feature: Microsoft_VC80_ATL_x86_
    Action 19:23:42: PublishProduct. Publishing product information
    [     808] Tue May 15 19:23:43 2012  INFO
    Error 1935.An error occurred during the installation of assembly component {97F81AF1-0E47-DC99-A01F-C8B3B9A1E18E}. HRESULT: 0x800736CC.
    Action ended 19:23:43: InstallFinalize. Return value 3.
    Here is the in-installer error logs
    Exit Code: 7
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 19 error(s), 19 warning(s)
    WARNING: OS requirements not met for {694213D7-1E0E-4C8F-B822-E2E3680C0FCE}
    WARNING: OS requirements not met for {A1BC7068-C1BA-410F-8B9A-DB807C803DE2}
    WARNING: OS requirements not met for {C79312BD-3E76-4474-A10C-1435D1856A4B}
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    ERROR: MsiConfigureProductEx failed with error: 1603
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    ERROR:  - Adobe Extension Manager CS5: Install failed
    ERROR:  - Adobe ExtendScript Toolkit CS5: Install failed
    ERROR:  - Adobe AIR: Install failed
    I've already tried installing it while in safe mode, repairing my .NET Framework, and sfc / scannow.
    Anybody have any ideas?
    Edit: added in-install log

    Hi Vikas... can you help me with this error... i was trying to install dreamweaver w no success..
    ERROR: Failed to install Microsoft Visual C++ 2010 Redistributable Package (x86). Please try installing it by double clicking on the executable at "C:\Archivos de programa\Adobe Dreamweaver CS6\Adobe Dreamweaver CS6\payloads\Microsoft VC 2010 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2010 Redistributable Package (x86) from Microsoft website - www.microsoft.com
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Microsoft Visual C++ 2010 Redistributable Package (x86): Install failed

  • Error 1935

    Hi.  This is my first time on Adobe forums as I have never had a problem with it before.  I downloaded Reader 10.1.2 and then installation reached 96% when i received the 1935 error message.  I disabled Norton whilst downloading and did it from IE8.  I am running Windows 7 64-bit.
    Anyone else had this problem and managed to sort it out?
    Looking forward to finding the solution as I cannot open any PDF's till I do.

    Hi Pat.  Yes there was:
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    I first tried it via chrome - it downloaded ok but didn't install.  same thing with IE.
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  • Photoshop CS6 installation failure Mac

    I keep getting the installation failure error on my newly-purchased CS6 installation that I downloaded off the internet.  It is fatal error "Exit Code: 34".  I uninstalled all the previous versions of Photoshop that I had, including trial versions, and close all the programs when installing this, but the problem persists.  Seems like the same issue as in this thread: http://forums.adobe.com/message/4371324 but no answer or solution is provided there.  Can anyone help please?

    Troubleshoot with install logs
    If it hangs on the fonts, you wil lhave to manually remove the Adobe fonts from previous versions.
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  • PSE9 for Mac - Installation Failure Exit Code: 7

    I get the following message when I try to install (either from disk or from downloaded trial version):
    Exit Code: 7
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 16 error(s), 12 warning(s)
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    ERROR: 6952 Unable to preserve original file at "/Library/Fonts/MyriadWebPro-Italic.ttf" Error 0
    ERROR: 6952 Command ARKDeleteFileCommand failed.
    ERROR: The following payload errors were found during install:
    ERROR:  - Adobe WinSoft Linguistics Plugin CS5: Install failed
    ERROR:  - Elements Camera Raw: Install failed
    ERROR:  - Elements 9 Organizer: Failed due to Language Pack installation failure
    ERROR:  - Adobe ExtendScript Toolkit CS5: Install failed
    ERROR:  - Adobe XMP Panels CS5: Install failed
    ERROR:  - AdobeTypeSupport CS5: Install failed
    ERROR:  - AdobeHelp: Install failed
    ERROR:  - Elements 9 Organizer_AdobeElements9Organizer_en_US: Install failed
    ERROR:  - Adobe Linguistics CS5: Install failed
    ERROR:  - Elements Inspiration Browser: Install failed
    ERROR:  - AdobeCMaps CS5: Install failed
    ERROR:  - Adobe Photoshop Elements 9_LangPacken_US: Install failed
    ERROR:  - Adobe Photoshop Elements 9: Failed due to Language Pack installation failure
    I have tried all the suggestions that I found in other topics, but am still unable to install PSE 9.
    This seems to be a problem for other users.
    Is there a solution?
    Thanks.
    Jim

    Look for this file or folder on your machine:
    "<Macintosh HD>/Library/Fonts/MyriadWebPro-Italic.ttf"
    Is there a folder named MyriadWebPro-Italic inside the Fonts folder? Is the file MyriadWebPro-Italic.ttf already existing within this folder?
    In both the cases, delete this file/folder and try to install PSE again.
    Hope this helps. Let me know.
    Regards,
    Ankush

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