DTMF not working between 2 CUCM SIP Trunks
Dears
We have configured 2 SIP trunks on 2 CUCM servers , all calls are working fine except the DTMF ?? any ideas what can enable the DTMF between the SIP Trunks??
Inter-Cluster Trunk (Non-Gatekeeper Controlled) On Both Sides and the Codec is G.711u
Best Regards
Ok, so as I understand following is the issue description.
There are 2 sites A & B. A has CUCM cluster for IPT users & Site B has CUCM Cluster for Contact Center users. These 2 clusters are connected using Non-GK controlled ICT.
Site A users when call Site B IVR, they hear the greeting but DTMF is not recognized hence they are unable to choose between options. Correct ?
1. What are the CUCM, IP IVR or UCCX/UCCE versions ?
2. Are the site B users able to choose options without any issues ?
3. When you said IVR, is it IPIVR/UCCX/CVP, Unity Connection, Unity, CUE or BACD on gateway ?
Please, always give full details of your setup & then ask the query, as it helps you only to get a quick & precise answers.
GP.
Pls rate helpful posts by clicking on stars below the post !!
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c=IN IP4 X.X.X.X
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Thanks!Ok,
I have looked at both logs. I have to mentinon though that you didnt
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pr 10 22:50:29 TWELDVCS01 tvcs: UTCTime="2014-04-11 01:50:29,187"
Module="network.h323" Level="DEBUG": Src-ip="10.252.53.10" Src-
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Having said that here is my analysis of the logs that you sent..
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video it can support)..
Observer that Jabber says it doesnt support G729 anexB
21:55:16.576 |//SIP/SIPTcp/wait_SdlReadRsp: Incoming SIP TCP message
from 10.223.20.73 on port 54677 index 90661 with 2220 bytes:
[862370,NET]
INVITE sip:[email protected];user=phone SIP/2.0
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From: "4122107" <sip:[email protected]>;tag=00059a3c78000011000070b0
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User-Agent: Cisco-CSF/9.4.1
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a=fmtp:18 annexb=no
a=rtpmap:105 G7221/16000
a=fmtp:105 bitrate=24000
a=rtpmap:104 G7221/16000
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Apr 10 22:50:31 TWELDVCS01 tvcs: UTCTime="2014-04-11 01:50:31,017"
Module="network.h323" Level="DEBUG": Src-ip="10.252.53.10" Src-
port="45660"
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value MultimediaSystemControlMessage
::= request : terminalCapabilitySet
capabilityTableEntryNumber 2,
capability receiveAudioCapability :
g729wAnnexB : 6
capabilityTableEntryNumber 3,
capability receiveAudioCapability : g729AnnexAwAnnexB : 6
capabilityTableEntryNumber 4,
capability
receiveAudioCapability : g729 : 6
capabilityTableEntryNumber 5,
capability receiveAudioCapability :
g729AnnexA : 6
++++++
After doing MSD (master slave determination, we move to the OLC phas e..
Here we see that the far end..c40 wants to use G729AB for media++++
Apr 10 22:50:31 TWELDVCS01 tvcs: UTCTime="2014-04-11 01:50:31,783"
Module="network.h323" Level="DEBUG": Src-ip="10.224.114.11" Src-
port="11163"
Received H.245 PDU:
value MultimediaSystemControlMessage
::= request : openLogicalChannel :
forwardLogicalChannelNumber 1,
forwardLogicalChannelParameters
dataType audioData :
g729AnnexAwAnnexB : 20,
multiplexParameters
h2250LogicalChannelParameters :
+++Next VCS sends G729AB as the codec to use to CUCM+++
Apr 10 22:50:31 TWELDVCS01 tvcs: UTCTime="2014-04-11 01:50:31,784"
Module="network.h323" Level="DEBUG": Dst-ip="10.252.53.10" Dst-
port="45660"
Sending H.245 PDU:
value MultimediaSystemControlMessage
::= request : openLogicalChannel :
forwardLogicalChannelNumber 1,
forwardLogicalChannelParameters
dataType audioData :
g729AnnexAwAnnexB : 20,
multiplexParameters
h2250LogicalChannelParameters :
++++The next thing we get is an OLC reject from CUCM and this is where
th call drops++
Apr 10 22:50:31 TWELDVCS01 tvcs: UTCTime="2014-04-11 01:50:31,790"
Module="network.h323" Level="DEBUG": Src-ip="10.252.53.10" Src-
port="45660"
Received H.245 PDU:
value MultimediaSystemControlMessage
::= response : openLogicalChannelReject :
forwardLogicalChannelNumber 1,
cause dataTypeNotSupported : NULL
Apr 10 22:50:31 TWELDVCS01 tvcs: UTCTime="2014-04-11 01:50:31,790"
Module="network.h323" Level="INFO": Dst-ip="10.224.114.11" Dst-
port="11163"
Detail="Sending H.245 OpenLogicalChannelRejResponse
+++We then receive a call release from cucm with cause code of 47:
resource unavailable++++
Apr 10 22:50:32 TWELDVCS01 tvcs: UTCTime="2014-04-11 01:50:32,365"
Module="network.h323" Level="DEBUG": Src-ip="10.252.53.10" Src-
port="50913"
Received H.225 PDU:
Q931
Message Type: Release
Complete
Call reference flag: Message sent from originating side
Call reference value: 0x7b
Info Element : Cause
Location: Usr
Cause Value: Resource unavailable
Info Element : User User
Length = 22
Suggestions:
Change the region setting between the ICT trunk to VCS and Jabber to use
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We have noticed that DTMF is not working with UCCX,
Call flow ->
PSTN (SIP)-> CUBE - (SIP)-> CUCM - > UCCX
UCCX DTMF is working with IP Phones which are registered with CUCM, But not working with PSTN incoming calls, also we have Unity Connection, for this DTMF is working with PSTN incoming calls,
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