DTMF not working with UCCX

Hi
We have noticed that DTMF is not working with UCCX,
Call flow ->
PSTN (SIP)-> CUBE - (SIP)-> CUCM - > UCCX
UCCX DTMF is working with IP Phones which are registered with CUCM, But not working with PSTN incoming calls, also we have Unity Connection, for this DTMF is working with PSTN incoming calls,
Please help to troubleshoot this issue,
Rgds
$

What this boils down to is that the CTI Ports do not support RFC2833, only out of band over the CTI QBE protocol. This means that CUCM must "see" the DTMF packets. If CUBE offers KPML in the call SDP, CUCM will automatically request this and translate from the SIP packet into a CTI event. If CUBE is only offering RFC2833, CUCM would need to invoke an MTP on the call to intercept the RTP packets containing the DTMF event.
If this isn't working the most likely reason is that there is no MTP for CUCM to invoke, or the MTP doesn't support RFC2833 DTMF interop. The best way out of this problem is to adjust the CUCM-facing VOIP dial-peer to include both capabilities: 'dtmf-relay rtp-nte sip-kpml' CUBE, assuming it's doing media flow-through, will do the heavy lifting for CUCM. If you set the DTMF Method on the CUCM-side SIP trunk, CUCM will essentially invoke an MTP for *every* call, in most cases needlessly; that's a great way to introduce problems and break things such as faxing.
Please remember to rate helpful responses and identify helpful or correct answers.

Similar Messages

  • Barge is not working with UCCX 7.1

    Dear EXPERTS,
    We have CCM 7.1.5 with UCCX 7.1, on CSD the barge is not working, whenever supervisor iniate the barge, his phone start ringing and customer put on hold, he can have conversation with agent only when he is answering his phone.
    I believe whenever supervisor iniate the barge/press the barge button, his phone should automatically answer the call and he can have conference with agent and customer.
    The agent phone is 7961 and supervisor phone is 9951.
    Kindly advise on it.
    BR
    Irfan

    Hi UCCX 7.1 is not compatible with 9951 phone,

  • Does scripts of UCCX 9.0.2 will work with UCCX 10.5

    Currently we are having UCCX 9.0.2-10000-71 installed on MCS server. We are planning to migrate on BE7K UCS server with version uccx 10.5.
    1. Does scripts of UCCX 9.0.2 will work with UCCX 10.5
    2. How i can restore historical data from 9.0.2 uccx to 10.5 uccx as new server will be having different IP address hence we cannot restore the backup. We need to create all configuration manually. Also uccx 9.0 was supporting Historical Reproting but 10.5 supports CUIC, so there is any way we can restore the reporting data so that we can pull old reports using CUIC as well.
    Thanks & Regards
    Netplace

    Hi
    Sounds like you have a lot to learn and should leave the upgrade to someone who knows the products. 
    1. Yes, typically they work, but testing this will be part of your upgrade process. The script may contain anything from basic steps (that will work) to complex stuff or embedded Java.
    2. You would not restore the data. It's not possible. What you would do normally would be to change the IP address of the existing system either before or after the upgrade. CUIC and HRC are difference interfaces to the same DB, so it doesn't matter.
    Regards
    Aaron

  • I have recently upgraded my iMac Intel G5 iSight to OS 10.6.8 and now the internal mic does not work with skype or facebook. I can here static when playing back clips. Do I need to update firmware or reload old sys parts

    I have recently upgraded my iMac Intel G5 iSight (iMac5,1) to OS 10.6.8 and now the internal mic does not work with skype or facebook. I can here static when playing back clips. Do I need to update firmware or reload old system parts. I have zapped PRAM. The blue indicator in system audio panel will appear for a second as I slide the bar for internal mic but then it disappears. Is there a fix?

    The sound seems very faint but can here static on playback.

  • My operating system windows XP not working with photoshop cloud, why not?

    I need to add 2 more licences for photoshop cloud and I'm being told my operating system windows XP does not work with Photoshop cloud. We already have 2 pcs using it in our office so why not?
    Please help
    Roy

    Do you have the latest version of iTunes?  If not, get it at:
    http://www.apple.com/itunes

  • Adobe creative cloud eea 1.5 is not working with our asus Eee box , celeron j1900 2.00 ghz, 4gb of ram, 64bit. can settings be changed in adobe?

    adobe creative cloud eea 1.5 is not working with our asus Eee box , celeron j1900 2.00 ghz, 4gb of ram, 64bit. can settings be changed in adobe?

    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Application is not working with mouse

    Dear All,
    We have a strange issue in the our application (Oracle form) in the one of our client machine.
    Some times the forms are not able to work with the mouse but is able to work with the keyboard. After one or two machine restart its again working. When the issue occur we can able to work in other applications using mouse.
    Our Applications server is in Other country and client are accessing from India.
    This occurs for some user and not for all.
    Application server Version          10.1.2.0.2.
    Oracle Database 11g Enterprise Edition Release 11.2.0.1.0 - 64bit
    Java Plug-in version 1.6.0_31 .
    Please any info will help us lot.

    Thank you for the quick replies Michael Ferrante and HamidHelal.
    But since its occurring for some users (perticulary indian users) and some times. And also its occurring in production environment not in development environment.
    Even the java control panel is not working with mouse.
    For other country customers everything working fine.
    So its difficult for me to apply the patch with these uncertainties.
    Checking with fresh java installation and let you know the status.
    Thanks.

  • Voice Memo is not working with iOS 8.2

    Voice Memo Records is not working with iOS 8.2. how to fix it?

    Voice Memo Records is not working with iOS 8.2. how to fix it?

  • On updating my iphone it shows no network inspite the sim inserted,now it also not working with itunes.i cant see menu page on display screen

    on updating my iphone it shows no network inspite the sim inserted,now it also not working with itunes.
    i cant see menu page on display screen

    http://support.apple.com/kb/HT1808

  • Caller ID not working with Nokia 6600?

    I have a T-Mobile (US) Nokia 6600, and I can't seem to get address book to display incoming SMS or the caller ID of incoming calls. I've successfully paired the phone via bluetooth, and I can make address book dial the phone and send an sms. I can sync via iSync, use my phone as a modem, etc. etc.
    But regardless of what settings I tweak, I can't seem to get Address Book to show a bezel of any kind on incoming calls - not even an 'Unknown Caller' message! Am I missing something obvious? Third party apps like BluePhoneElite work just fine, so I'm pretty sure it's something wrong with Address Book...
    15" Aluminum Powerbook 1.5 GHz   Mac OS X (10.4.5)  

     
    mdcdsc wrote:
    My caller ID does not work with the new ap either.  I don't like the new ap at all.  The old one was beautiful.  Now my email is very hard to see, so much that I will just use the Apple email that comes with my IPOD.  The caller ID was my favorite thing with the old ap.  and now it doesn't work.  I have followed the instructions and turned everything on, but it just does not work.
    The Caller ID issue was due to an outage. It should be resolved anytime soon. Can yu log out and log back in. Go to app settings and in notifications and turn CAller ID off and on.
    On email - what do you mean 'email is very hard to see' ? I would like to pass on this feedback to the team.

  • Flash player does not work with new ICS Android 4.0.4 OS. Has this problem been addressed?

    Flash player does not work with new ICS Android 4.0.4 OS. Has this problem been addressed? I am using Firefox Beta for android and I also tried just Firefox.

    Please check the Play Store app for any Flash updates and install them if present.

  • Flash player does not work with Ie or Firefox with win 8.1?

    Flash player does not work with Ie or Firefox with win 8.1 64, If i try and play a video I get the message to install Flashplayer.
    If I try and install it it says it is already installed. Your onsite  installer says it is not applicable to my machine.
    I have followed all the normal steps re enabling addons and active filters etc.
    all to no avail Pc is Dell 6 months old, Flashplayer has never worked on this machine. Last MS update mid Dec 2014.
    Version of flashplayer is 15....03.......

    Flash Player is a built-in component of Internet Explorer.  There's nothing separate to download or install.
    Firefox requires a different version of Flash Player (the NPAPI plug-in), which will be served to you if you go here: http://get.adobe.com/flashplayer using Firefox; however, there are some unique stability issues related to Firefox on Win8.1, and you're probably better off using Google Chrome if you want a more optimal experience with Flash Player.
    For problems where IE isn't being detected by sites that require Flash:
    First, confirm that ActiveX Filtering is configured to allow Flash content:
    https://forums.adobe.com/thread/867968
    Internet Explorer 11 introduces a number of changes both to how the browser identifies itself to remote web servers, and to how it processes JavaScript intended to target behaviors specific to Internet Explorer. Unfortunately, this means that content on some sites will be broken until the content provider changes their site to conform to the new development approach required by modern versions of IE.
    You can try to work around these issues by using Compatibility View:
    http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view#ie=ie-11

  • My work computer runs Outlook 2003, which I know will not work with the iCloud, so I hard sync.  But then the new info on my iPhone does not backup to iCloud.  Is there a solution?

    I have a Macbook and iPhone and like to back up to iCloud.  However, my work computer runs Outlook 2003, which I know will not work with the iCloud.  The company has no plans to update anytime soon.  Since the calendar and contact list on my office computer are my primay ones, I hard sync through iTunes.  The problem is that any data synced from Outlook 2003 to the iPhone from iTunes does NOT later backup to iCloud.  Is there a solution?

    I have the same problem with Outlook 2003 and Win XP which the multinational organisation I work for standardises on and will probably stay with forever!

  • My Time Capsule does not work with existing WiFi

    Following a question solved on March 24 by LaPastenague, but gone bad again.
    Apple AirPort Time Capsule
    I felt the need for a physical backup of my data, as I would not completely trust the different clouds. I use, and have used Dropbox for 4-5 years and are very satisfied with that, but I am still not sure if or when a political lunatic will shut off the internet.
    I purchased the Apple AP Time Capsule 2T, because all my other stuff are Apple, and that it's wireless. My old backup is Maxtor 300 GB.
    Since we stay 2-3 weeks on two locations, one in Norway and one in Sweden (two different countries) we must use Mobile Broadband 4G, cables or fibre connections are useless for us, and we don't have it up to the houses. I have one mini router for each country, we bring with us iPhones, iPads, iMac, Apple TV, APExpress. When we pass the boarder I change the mini router, and the system continues working perfect on the WiFi, except the APExpress that needs to be reconfigured,  but then it works.
    The APTC was difficult to make working as it would not accept to be in an existing network, but with good help from the Apple Community, LaPastenague, with forcing the TC connect to the APE with Ethernet cable in bridge mode, ref "My Time Capsule does not work with existing WiFi" from March 24, the problem was solved and all gadgets worked together in a perfect harmony, until we changed location.
    Now, as I have my second WiFi network, and the APExspress is reconfigured, it's like the TC thinks, I am the base boss here, I am not taking orders from APE one more time, and it simply does not work, not only that, it fluctuates all the time.
    I have a slight feeling that the two WiFi bands are making the trouble as during the configuration of the TC sometime the last figure 6 and 7 pops up, and that has something two do with the two different 2,4 and 5 GHZ bands
    So, I am curious if you have any idea ?
    I am thinking of returning the TC if I don't make it work now, but how do I delete all the data that's on it?

    I can deal with the last question first and easily.
    I am thinking of returning the TC if I don't make it work now, but how do I delete all the data that's on it?
    Open the airport utility .. go to the disk tab and select erase.
    When you select erase you will get mulitiple options.
    Quick removes the file table but does not delete the files,, it takes 2min or less.
    A Zero out data is the secure way,, by writing 0 ie low level drive format.
    It can take several hours..
    7 pass will take a week.. not recommended..
    35 pass erase is ridiculous.. it would take a month.. put an ax through the TC. It is quick and better.
    Now, as I have my second WiFi network, and the APExspress is reconfigured, it's like the TC thinks, I am the base boss here, I am not taking orders from APE one more time, and it simply does not work, not only that, it fluctuates all the time.
    The fact that it did work and has now failed might point to faulty unit.
    The only way to tell is reset it properly to factory and start over.
    Universal Factory Reset.. any model TC or AE.
    Unplug your TC/AE from power or turn off at the power point.
    Hold in reset. and power the TC/AE back on..  all without releasing reset and keep holding in for about 10sec. (this is often difficult without a 2nd person or a 3rd arm).
    Release it when the status light flashes rapidly. If it doesn’t flash rapidly you have missed it and try again.
    Note..
    Be Gentle! Feel the switch click on. It has a positive feel..  add no more pressure after that.
    TC/AE will reboot after a couple of minutes with default factory settings and will wipe out previous configurations of the router.
    No files are deleted on the hard disk in a TC.. No reset of the TC deletes files.. to do that you use erase from the airport utility.
    Generally having multiple wireless AP should not cause problems.. but it is better to set channels manually.. so it doesn't go beserk rotating channels.
    Remember to keep all names short, no spaces and pure alphanumeric.
    Sadly though the Apple routers have no logging now and no SNMP and almost nothing to help diagnose a problem, so if it continues .. take it back to apple.. they have given you no other method of fixing it.

  • ITunes 12.1.1 does NOT work with Windows - Fix??

    Hi everyone,
    I had issue after issue with the latest iTunes update (12.1.1) not working on my windows 7. It simply would not lunch when clicking on the shortcut to open.
    After a fair bit of searching I found this alternative version which seemed to do the trick and now it works:
    iTunes 12.1.1.4 for Windows (64-bit - for older video cards) - iTunes64Setup.exe(2015-02-18)

    The "for older video cards" installer - which, like most prior "64 bit" versions of iTunes, is actually a 32 bit application with a 64 bit installer - may be a useful fallback if the full 64 bit version does not install or run correctly.  Although 12.1.1.4 is a major improvement over 12.1.0.71, there are clearly still some lurking incompatibilities with some 64 bit Windows systems/components.  It is, however, a little misleading to say that "iTunes 12.1.1 does NOT work with Windows" - in many cases it works fine without switching to the alternative version.  I have the full 64-bit version of 12.1.1.4 running on three systems - two Windows 7 and one Windows 8.1 - no issues with either installation or operation on any of them.

Maybe you are looking for

  • Can't Use Cinema Display 30-inch With G5 (AGP)

    After making a trip to the Apple store to make sure we got what we needed, and because we needed a monitor ASAP, we brought home a 30-inch cinema display. The people at the store assured us that even though they didn't carry it, we could easily find

  • Conditional Row Printing

    I have a table with 2 rows. I want to make the 2nd row conditional so it only shows it depending on a value I have in my XML. I added a condition in the row: <xsl:if test="NEXT_GRADE[normalize-space(.) != '']"> This keeps the data in the cells from p

  • Creating packages

    Hi I wrote a java class SimpleTest.java and declared it part of package vo_unit. package vo_unit; import java.util.*; class SimpleUnit { }I compiled the class and put the resulting SimpleUnit.class in ./vo_unit/ ./vo_unit is on my classpath, but when

  • Is it possible to squeeze OO4O into Windows 7?

    I've just been given a new Windows 7 workstation, which is fine for the odp.net and sqldeveloper work I do 98% of the time, but every once in a while I have to do maintenance on an old ASP Classic web-app that uses OO4O. Is there any workaround for s

  • Backup methods

    I recently bought an external firewire HD (200GB), and I've read some posts about users' methods for backing up their computers, but I had a few specific questions, and I was hoping to get some input and opinions on the issue. I read a post a while b