Dts and ac3 - incompatible format

I have been given some pre-encoded dts and ac3 (5.1) files that were encoded on a windows audio encoding system. DVDSP gives me the "incompatible format" message and cannot import them. I suspect the data itself is fine, and there is problem with the file headers on the windows-created files.
Anyone know of a way I can force the files to be readable to DVDSP from my mac, or any tips I can give the person doing the encoding on making the files compatible with DVDSP?
the extension on the dts files is .dtshd
I am able to open the ac3's with VLC, but not with any apple programs.
Any help would be appreciated.

One of the reasons for non-importing AC-3 file could be wrong parameters. Have you specified your requirements for AC-3 files (bit-rate, metadata, etc). Can you see the file parameters in VLC?
DTS files used to come in two flavors, before HD-DVD and Blu-Ray were invented: padded dts file (.dts) and compact dts file (.cpt). The new HD formats pushed the envelope pretty high, and extension such as dtshd could signify exactly that: DTS-HD file which is not compatible with SD DVD specs.
DVD SP can import only compact dts files with .cpt extension, and it is very finicky about parameters.
For example earlier version of Minnetonka's DTS DVD encoder, copies of which can be found on the web, have a bug that prevents DVD SP from importing the files produced by it.
You should contact the audio house and ask them about procedures and parameters used to create the problematic files

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