Dual Gig-E Capture Problems?!?

Here is the situation. We have just purchased a new video server system. The system includes two 2.7 dual processor G5s, one 2.5 dual processor G5, one 2.3 dual processor Xserve, one Xraid with 2 TB of storage (4x500 modules). The workstations are connected to the server with dual Channel Gig-E . The 3 G5 workstations have have Small Tree dual port Gig-E cards & the Xserve has a 6 port Gig-E card. All Ethernet cables run through a Netgear 24 channel switch. The Xserve and the Xraid are connected with Fibre. All three workstations have FCP Studio 5 installed. The issue is during capture & print to tape. All input/output is done with Sony DSR-1800 dvcam decks via FireWire. We are getting far too many dropped frame warnings. We have about a 75% success rate with capture & print to tape. When we got the system, the apple tech assured us this system would be plenty fast to handle all our needs. Is anybody else running this type of connection or did we make a big mistake? Ive tried all the common methods, to fix this. Ive been using Macs & FCP since FCP 3, and have rarely had any issues on single computers with internal drives. When I got the O.K. to get the system I thought is was going to be fun, but since the introduction of a server & a raid, Im at work 2 extra hours a day, and falling behind on deadlines. Any suggestions.
Sorry about putting this in a lot of discussions but, didnt know if this is a FCP, OSX, Xraid or Xserve issue.

This is what we tried -
1. Capt to Local HD on workstation, It worked
2. Capt to Local Media Drive on Dual 2.5 (400 Gig internal SATA), It worked
3. Capt to the PC (business) Server over a single ethernet cable, It worked
4. Capt to Xserve Hard Drive (2x80 Gig Mirrored), It worked
5. Capt to Xraid after changing Fibre card, It worked
6. Capt to Xraid with original Fibre Card, IT DID NOT WORK
7. Capt to Xraid with the Fibre Card From #5, IT DID NOT WORK.
HELP

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Cannon GL2 - FCE 2 and iMovie Capture Problems

Hello Hello
I've read here that folks are having a tough time capturing with thier Cannon GL2. The device goes from NO problem to 'Can't intiate a capture because the device looses connectivity.
I tried to find a common denominator to this problem, and it seems this post regarding Quick Time Files can help? Yes?
Is this the main problem?
Anyway I'm also having connectivity issues with both iMovie 6 HD, and FCE 2
Just wondering if I should also follow the directions on this post and have my capture problems solved?
http://docs.info.apple.com/article.html?artnum=301852
BTW - I currently have Quicktime 7.0.4
Thanx

Hi Tom - Thanx for your reply!
Well, yes I have (as my profile indicates), a G5 1.8 Gig, currently with an external Lacie HD plugged in. I also have a Cannon GL2.
But before I go any further, and before I try those directions for cleansing certain Quick Time 7 Library Files, I think I figured out the dilemma.
This problem of GL2 recognition (from what I've read), is common for folks who have similar equipment, and a similar set-up as mine:
It seems (as I've also read here), that my G5 does NOT like 2 devices which require the same connection speed plugged into the 1394 Firewire Port at the same time - trying to share the same bus.
I confirmed this by disconnecting the Lacie FIRST - then booting back up - and WALLAH - the GL2 was certainly receoginzed both in iMovie 6 HD, and FCE 2!
I also further resolved the issue by buying a 'cheaper' Cannon Camcorder - the ZR500.
Now I can actually share the Lacie HD in the Fire Wire Port with this slower connection speed camcorder. And a further benefit is giving my GL2 a rest when it comes to 'capture only'
Does all this make sense?
If so, perhaps I've already discovered stuff that other folks already know ...
Thanx
Mike

MIGO-Capturing problem-Item is not available for Excise invoice,deselect th

Hi Gurus
while doing MIGO and part 1 posting am getting following error
MIGO-Capturing problem-Item is not available for Excise invoice,deselect the item
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hi
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or
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Capturing Problem with Sony TRV330

Capturing problem with Sony digital8 trv330.
I recently purchased the above camcorder from eBay for capturing old 8mm/Hi8 tapes for editing purpose. The camcorder set to A/V -> DV OUT connected with Firewire to my Power G4 and the Easy Setup was DV-NTSC. The playback on the capture window looks OK except there were no timecode in the Timecode Duration Field and the Current Timecode Field (both shown 00:00:00:00) during playback but there was timedoce in the camcorder viewfinder. When I click the Capture Now button, the capturing window show up with message “waiting for timecode ….”. I have to click “esc” to stop the capturing operation. I trash the Preferences and Ran the Disk Utility without success. I also tried the Easy Setup with DV-NTSC DV Converter as well as DV-NTSC 32Khz, nothing work.
My set up is: Mac Power G4 version 10.5.5/ F.C.E. 4.0.1/ QT7.5.5/ Startup 160 GB-89 GB available/ Scratch 350GB-277GB available. Folks, I need help. Thanks everybody.

Hi, I have a similar problem. I am trying to digitize my 8mm tapes (via firewire) using final cut express (4.0.1). Using easy setup I use DV-NTSC DV Converter and do capture now. I transfer the entire tape but notice the audio is out of synch with the video. This problem gets worse throughout the transfer process. When I use the esc to complete the transfer I get the error " The audio sample rate of one or more of your captured media files does not match the sample rate on your source tape....." So after searching around it is recommended I change the audio sample rate to 32 kHz option. However, when I do this using easy setup and picking DV-NTSC 32kHz I cannot use capture now because I have no timecode and so the window comes up with the message "waiting for timecode". Since there is no timecode this option does not work. Any suggestions? Thanks, Dan

Audio Capture problem in Mac OS X 10.7.5 in Mac mini(in Silverlight)

I got a mac mini and upgrade Mac OS X 10.6.x --> 10.7.5.
However do not hearing the audio in Webpage using Silverlight.(10.6. version doing well)
So, I found the solve this problem, that is a audio capture problem.( My device does not supported Stereo audio data).
this is the source in audio capture using Silverlight code.
CaptureSource source = new CaptureSource()
                        AudioCaptureDevice = CaptureDeviceConfiguration.GetDefaultAudioCaptureDevice()
                    try
                        foreach (AudioFormat af in source.AudioCaptureDevice.SupportedFormats)
                            if (af.Channels == 1 && af.BitsPerSample == 16 && af.SamplesPerSecond == 8000)
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af.Channels is always af.Channel == 2(Stereo)
--- the question is
How can I caputure audio channel mono?
If couldn`t, how can I transfered audio capture data stereo to mono?
Please answer the question as soon as possible ^^

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Capture Problems with Vista

While this problem is not specific to PE4, I am hoping someone will be able to help me.
I recently purchaed a Dell XPS desktop for video editing. I am unable to capture from my SONY HDRHC7 camcorder. The new computer runs on Vista Home Premium; my old computer (never had any capture problems before) runs on XP. According to Dell, Adobe, and SONY websites, there are no additional drivers that I need to capture video.
Has anyone had similar problems? And, if so do you have any advice? Thank you.

Hi Butch,
Here is your solution from the Read Me:
Windows Vista Compatibility
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Lightroom CD and DVD burning tools will not currently function
Importing files directly from a Camera or Card Reader may not function properly. Please
copy files to a local hard drive via the operating system before importing the files into
Lightroom
This may not be the answer you wanted but until the next release.........

Premiere Pro CS5.5 Batch Capture Problems

Hi,
I'm sorry for the repost, but the older questions I can find on this topic won't allow me to reply and they were never answered (last post several months ago).
I'm having the batch capture problem with Premiere Pro CS5.5. Capture with device control works great when single capturing. When I log clips and attempt to batch capture, though, I get the "capture failed: device not found" error in my capture log. I have checked through the FAQ and the complete premiere manual on batch capturing. I've set my device (still using a Canon XL1) and even checked the video size...it matches that of my project (someone on another forum mentioned that this could be an issue). I have had no luck.
Could anyone tell me if this issue has been resolved, or redirect me to a resolution?
Thanks in advance for any help!!
Steve

I have encountered this problem if the current tape position is beyond the last recorded point when you start the batch capture or if any "OUT" points are beyond the last recorded position or if the capture spans any unrecorded portions of the tape. I always thought it was my camera but maybe it is a PPro issue.

AirPort Extreme (802.11n) dual band is reporting problems?

Hi.
I can not find an answer for my error-problem:
AirPort Extreme (802.11n) dual band is reporting problems!
I have an optimum on line cable modem connected to my AirPort Extreme (802.11n) dual band.
Ethernet cables connect it 1. into my new Nehalem Mac Pro, 2. into my back-up Quicksilver PowerMac. I also have 2nd gen. iPod touch works on WiFi.
This set-up has been working well but now I daily get the above error. Sometimes it says also: You have different locations set-up and it asks me to go through the set-up procedure. May be I did the initial set-up incorrect. I don't quite understand "locations" and it's purpose.
Also the Airport runs very hot so I put a small fan in front of it. A few times I had to disconnect the cable mains to reset and get back my service. Please help.
W.W.

Walter Wedler wrote:
AirPort Extreme (802.11n) dual band is reporting problems!
I have an optimum on line cable modem connected to my AirPort Extreme (802.11n) dual band.
Ethernet cables connect it 1. into my new Nehalem Mac Pro, 2. into my back-up Quicksilver PowerMac. I also have 2nd gen. iPod touch works on WiFi.
This set-up has been working well but now I daily get the above error. Sometimes it says also: You have different locations set-up and it asks me to go through the set-up procedure. May be I did the initial set-up incorrect. I don't quite understand "locations" and it's purpose.
Can you tell what's telling you about those locations? An Apple AirPort unit can maintain different "configurations" so that it could be used in different locations without a complete reconfiguration. However, I don't believe they're ever referred to as "locations". On the other hand, a Mac can have multiple "locations" defined in the Network panel of System Preferences. Those can be useful if the Mac is used in different places with different arrangements.
If your AirPort Extreme is having problems the status light on the front will probably be amber. If you launch AirPort Utility and double-click on the AirPort Extreme item on the left, you should be able to see more details about the problem.

ZIU timecode/capture problems

This is issue we've been struggling with for a couple months now, originally thinking that it was an FCP version problem. Now we have been running FCP 5.1.2, Tiger, and QT all at their latest versions still no improvment.
The problem is we shoot a tape with our SONY HDV-Z1U and log the clips in FCP. When we go to batch capture many of about 25% of all these clips have capture problems. Final Cut detects timecode breaks and captures 2,3,4, sometimes 15 versions of these labeling them clip, clip-1, clip-2, etc....
You can actually see these wierd glitches and jumps on the camera LCD and on the FCP capture window. Sometimes the camera will rewind itself over and over trying to find the proper IN on the tape.
It seems like someone out there has had to run across this issue because this is such a common camera and such a common task. I'm almost worried that it's a camera problem and I don't even know where I would go to ask about something like that. I have not been albe to find any documentation that this model camera has TC problems.
Please, help or point me in the right direction it must just add a couple years to my life!!!
Thanks.

I have a ZU1 and I occasionally encounter this problem, but it's usually one clip out of say 25 or 30 on a given tape. I'm never sure what causes the problem and if I simply skip the problem clip I can sometimes go back and digitize just that one last clip.
I do know the ZU1 seems to need plenty of pre-roll in the front of the tape, but I'm assuming that's not the problem. You're using new, high quality tape, correct? Have you tried a simple head cleaning on the ZU1.

Is there going to be a Solution for the Capture Problem?

I've noticed that it is not only me but Final Cut Pro is not capturing video properly, it should not be so hard to capture from my camcorder(PV-DV51), when I hit log and capture the program just quits, after reinstalling, deleting preferences, the Firewire dock is able to see the camera, I can capture with IMovie for crying out loud! so the only question left, is do I have to upgrade Quicktime 7 player to the full version? because I did not find the upgrade in final cut studio package so do I have to purchase separately?
Thanks for the help

"The capture problem" is not, AFAIK, striking any number of folks. At least I've not heard of it. If you're running Final Cut Studio 5, there's not a separate serial - it's a gestalt thingie upon install.
FCP uses QuickTime to do its capturing (iMovie does not). You might try reinstalling QuickTime (don't skip any steps). Go to /Library/Receipts. Trash all QuickTime related .pkg files (Don't worry, you're only deleting receipts so that a full install will take place). Go to http://www.quicktime.com/ and download the latest installer and run it. Reboot.
post back,
Patrick

FX5900XT-VTD128 capture problem

Hi,
I read the many posts about capture problems but did not recognise my issues.
I just got FX5900XT-VTD128 and I am trying to get it to capture with WinDVD creator (bundled). WinDVD would start but then it would hang without listing any capture device.
I installed the latest WDM drivers from the nVidia site (2.20_wdm-vivo.exe)
Device manager list the following devices under sound, video and game controllers:
- nVidia WDM A/V Crossbar (12-2-2003)
- nVidia WDM Video Capture (universal) (12-2-2003)
The multimedia tab in control panel show the following under "devices"
under "Video Capture device" --> -Microsoft WDM Capture
After reading the posts, I suspected a WDM driver problem so I did the following:
1- removed both nVidia WDM devices from device manager
2- removed Microsoft WDM Capture from multimedia devices
3- removed nVidia WDM drivers with Driver Cleaner
I rebooted and confirmed that no nVidia WDM devices were present in Device manager and that no WDM capture device were present under multimedia capture devices.
I re-installed nVidia WDM driver 2.20 and rebooted. Windows plug and play recognised both nVidia WDM devices and installed drivers for it.
When I checked, both Device manager and Multimedia capture device were back as they were before the driver re-install yet WinDVD still hang when I click "capture" (Window is still alive, I can kill WinDVD manualy but I would then not be able to restart it without first rebooting).
I tried Flycap and VirtualVCR with no better result, they hang.
I am using Win98 SE on a Gygabyte GA-7N400-l motherboard with AMD Sempron 2400+ CPU and 512MB RAM. I have no other card in the PC.
I am using nVidia driver 66.94 from the file: "66.94_win9x_english.exe"
Any insight would be greatly appreciated.

also refer to this post....5900 Video Capture
its name is fx900xt capture and got 5 thumbs on the forum title for easy to find....

Newly encountered capture problem

I have a frustrating capture problem that just cropped up in a system that worked close to flawlessly in the past.
Aluminum G4 powerbook, 10.4.11, 1GB
FCE 2.0.3
External hard drive: Mercury Elite Pro FW800 on powerbook FW800 bus
Camera: Canon ZR45 attached via FW400 on a PCMCIA card FW bus
In the past (i.e. about a year ago) this system has worked almost flawlessly (i.e. 1 hour captures from tape, no problem)
In the past few days I have tried to use this system, and everything works fine for 5 minutes (i.e. the camera is recognized, I initiate capture now, it writes a file). Then at 5 minutes, the disk starts making a rhythmic click at about 1/sec and FCE freezes capture. (image frozen on screen). The tape keeps going. If I hit "esc", nothing happens. I get the whirling rainbow of doom, and nothing I can do will allow me to escape. The disk keeps ticking, FCE keeps ignoring the esc. If I attempt force quit and to unmount the disk, I have to keep doing it over and over. FCE even after force quit returns, as does the disk even though in theory, it has been trashed. After a few minutes of continually force quitting FCE and unmounting the disk, things settle down. But none of the captured material is usable ("is not a movie file") in general.
As I said, this is the same configuration of interfaces, disks, computer and camera that I have used without hitch in the past.
Oh, I also used the disk utility to check the disk and it says it doesn't need repair.
This is very frustrating, because it took me about a year of fiddling with different disks and interfaces before I got a system that could reliably capture onto my powerbook, and now it no longer seems to work.
Does anyone have any insights? Many thanks in advance.

Thank you for your response. I checked and it is Mac OS Extended. As far as the actual drive manufacturer, I can't figure this out from anything on the case or in the About this Mac info (posted below). It is about 2 years old, and has not been used that much. I guess it depends on what "that much" means. I transfered 18 hours of DV to it over a month period, and then wrote out 18 disks worth of qt files and dvd files to another drive. When I run "verify disk" it says "passed verification".
FireWire Bus:
Maximum Speed: Up to 800 Mb/sec
OWC Mercury Elite-AL 1:
Manufacturer: Other World Computing
Model: 0x0
GUID: 0x1D20200920366
Maximum Speed: Up to 800 Mb/sec
Connection Speed: Up to 800 Mb/sec
Sub-units:
OWC Mercury Elite-AL 1 Unit:
Unit Software Version: 0x10483
Unit Spec ID: 0x609E
Firmware Revision: 0x102
Product Revision Level: 3.AA
Sub-units:
OWC Mercury Elite-AL 1 SBP-LUN:
Capacity: 465.76 GB
Removable Media: Yes
BSD Name: disk2
OS9 Drivers: Yes
S.M.A.R.T. status: Not Supported
Volumes:
Capture Disk Mercury Elite:
Capacity: 465.64 GB
Available: 105.46 GB
Writable: Yes
File System: HFS+
BSD Name: disk2s10
Mount Point: /Volumes/Capture Disk Mercury Elite

RE: Capture Problems on External Drive/Audio drift over time

Greetings FCP gurus -
I posted earlier on the LAFCPUG board and now seek worldwide assistance with a problem I can't seem to resolve.
Been working in FCP since 1.5. Been successfully capturing on external FW devices for over 4 years with an old 500 MHz Powerbook - no problems.
I recently upgraded to FCP 5 Studio on a PowerBook 1.5 GHZ 512 RAM FW 4/8 machine. Prior to upgrade, I was running Panther (OS X 10.3X) and FCP 4.5 HD. This configuration allowed me to flawlessly capture to external FW drives from Panasonic AJ-D250 DVCPRO deck using a standard DVNTSC codec. Prior to that I was also able to do the same from a Sony DSR-11 deck. No longer.
I now get a constant audio "drift" every time I capture. I've tried shortening the clips to under 10 minutes - even as small as 5 minutes - but the audio progressively drifts as the clip plays on. This is true in both FCP and QT. I completely reformatted the laptop/wiped the drive prior to install (Unjournaled) and it currently has 25 gig available disk space on the 80 gig internal drive. Additionally, I'm using LaCie 7200 RPM Oxford 911 chip-set external drives. I've tried with clean D2 FW 800 and Porsche FW 400 drives to no avail - even reformatted one and still no luck.
Current configurations attempted:
FW 800 PB port to FW 800 drive port/DVCPRO deck to FW 400 PB port
FW 800 PB port to FW 800 drive port/DVCPRO deck to FW 400 drive port
FW 400 PB port to FW 400 drive port/DVCPRO deck to FW 400 drive port
..and so on.
I'm at wit's end and appreciate any insight. Is anyone else having issues capturing to External FW media via FCP 5 Studio/OSX 10.4.x? I don't currently have the option of internal drives to capture as I'm working at a client site. Additionally, I sold my FCP 4.X upgrade software so going backwards is not an option either... Even took the deck home and tried this same trick on my home machine (Dual 500 G4 Sawtooth) to the internal ATA drive with the same result -...drifting audio. Since upgrade this is my first capture and needless to say it's not going well.
Help, information and insight are greatly appreciated. Thanks

Hi Expressofiend! Were you able to resolve this issue yet? We are having an IDENTICAL problem. We shoot on a Canon XL2, and thought that might be causing the audio drifting issue? We also have a Panasonic AD-J 250 deck, and when we capture, say an interview, the lip sync is perfect for a few minutes, then drifts as much as a second or two over 20 minutes of capture. It's making us crazy. Happens when we capture to an external LaCie or our internal drive. We're using Apple's 2.7 gig duel processor computer. 2 Gig of ram, all the latest versions of Tiger, Final Cut Pro 5, etc. If we look at the Quicktime movie - it shows the audio drift - you don't even need to view it through Final Cut!
Interestingly, if we use the Canon XL2 camera as the source player when we capture the 20 minute piece - there is NO audio drift or syncing problem. Only with the AJD 250! We've spoken with the senior engineer at Panasonic - he doesn't think it's the DVCPro unit. Says drifting audio isn't the kind of thing an out of adjustment or broken deck would do.
Anyway, any answers here yet?
Thanks,
Larry

HDV Capture Problems in FCP 5.1.1

We are using a Sony M10U HDV deck to capture footage in Final Cut Pro. Recently, on all 3 of our systems, the tapes seem to be coming in with a TON of time code breaks - and at each FCP creates a new clip. In a single 60-minute tape I will end up with 40+ clips. Not very convenient for multi-cam editing. We've been using the deck since FCP 5.0 came out over a year ago and have not had this issue in the past.
I can't seem to recall any particular software update that we might have done on the Powermacs at the same time that could have caused this. (For awhile, two systems were on 5.1 while the other was still on 5.04 and all had the same issue). I've tried skipping the Sony deck and digitizing straight from a camera with the same problems. I've tried different firewire cables too.
Also, if I play the tape straight to an HD monitor from the deck or a camera there doesn't appear to be any time code breaks or drop-outs. If I downconvert and capture as DV, everything captures fine with no timecode breaks reported. It only seems to be HDV related.
Short of clearing off and re-formatting my hard drives, (I currently have 4Tb of data and I'm not sure where to go with it all) I'm running out of ideas on what else to try.
Has anyone else experienced this issue?
I'm running:
FCP 5.1.1
Mac OS 10.4.6
Quicktime 7.1.1
Dual 2.7Ghz G5
8Gb RAM
GeForce 6800 GT
Xserve RAID 5.6Tb
Thank you.

Perhaps you have updated Quicktime recently?
If so, try a full quicktime reinstall.
Go to /library/receipts and delete any files that say Quicktime followed by a number e.g. Quicktime703.pkg
Go to the Apple quicktime site and download the appropriate version of Quicktime to your hard drive.
Run the Quicktime installer.
Repair Disk Permissions for your System Disk (Disk Utility > Select the system disk > Repair Disk Permissions)
Reboot
Good luck.
x

Capture Problem - No Video-Audio only TC

Hello,
I haven't had this problem before, and I've done a search on this forum. But none of the solutions that seemed to have worked for other posters has worked for me. So here we go.....
I'm using OS 10.4.11, QT 7.4.1, FCP 6.0.2 on a Dual 2.5GHz G5, Decklink Extreme.
I'm trying to capture MiniDV material on a Sony HVR M15 player (Pal version) via Firewire. In the Log&Capture window, I can control the player, and I see the TC, but no Audio or Video comes through. I've checked the deck controls, the tapes are recognised as MiniDV 50i.
I get video and audio with the Blackmagic Deckcontrol app, but that is rather clumsy.
No other device uses a FW port. Capturing to my 2nd internal harddrive.
I hooked the deck up to my Intel MBP and I got a glimpse of video, but then it disappeared and I got the same problems as with the G5.
On the G5, I then trashed my prefs, shut down, waited for 5 minutes, started the deck, turned on the G5, tried it again, no use.
I used Easy Setup DV-PAL, btw....
Anyone have any ideas, am I missing something? I know the deck works, I hooked it up to my TV via composite out.
Sheesh, always when it rains.....
Cheers,
Colin

Hi X,
good to know that. however, in my case the fw cable wasn't attached. I had to attach the deck to my telly, which is in another room. Well, I did get some excercise yesterday.
But thanks for your help. One thing I know is that I won't hire this deck again. It wouldn't work with my G4/G5/MBP, different OSX and FCP versions.
Oh well, I wouldn't mind so much if it hadn't also wrecked one tape. I guess if things go wrong, they REALLY go wrong.
Ok, gotta go through the material now, try and do something nice with it.
Hope you'll have a better week and thanks,
Colin

Dual Gig-E Capture Problems?!?

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