Dual Quad Core - wake from sleep problems

I have a brand new Quad core 2.8 ATI Radeon, and have experienced both wake from sleep problems within the first week of ownership, more than once. Namely, restart on wake, and/or corrupt graphics-frozen on wake. I haven't called AppleCare, but my question is is it worth it? Is it thought to be a software problem, or a hardware issue? I don't want to go to a lot of trouble if any replacement exhibits the same problem (or worse), but at the same time I feel it is a real issue and should be dealt with under guarantee. What should I do? Suggestions please...

There's lots of anecdotal data in the forum here and elsewhere, but the bottom line so far is that nobody knows except perhaps the Apple folks that are working on it.
No one that I've seen posting has identified even a common thread...some machines have the reboot from sleep problem, some have graphics issues, some have both (I'm in the first camp...reboot from wake but no (touch wood) graphic issues.
It wouldn't hurt to call Apple and get your issues on record; it helps them know the extent of the problem.
Your warranty is for a year so it's not immediate, especially since there doesn't seem to be a lasting fix available. Resetting SMC and/or PRAM works for some...for a while...
Right now I'm simply not sleeping the machine (I don't normally do it anyway) and waiting for Apple to come out with a fix. My bet is on a software/firmware fix (there are reports that the problem does not happen in bootcamp/windows, which more or less rules out hardware). But that's a sort of educated guess.
People have returned the machine only to get the same...or worse. Again, I'm not rushing into that.
Message was edited by: BillC37

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Mac Mini using dual-link to ACD 30" wake from sleep problem?

I have a new mac mini and rather new 30"ACD using the display port via dual link adaptor. The screen looks find but sometimes when I put the mini to sleep and turn the display off, and then turn the display on and wake the mac mini, nothing appears on the display. I don't think it is every time, but it occurs. I have my keyboard attached to the display with the usb connection, and so I can choose from the display options to turn the mac mini off or put to sleep when turning off the display manually. I have used this sometimes but prefer not to.
When the display doesn't show any image I have to hard shut down the mac mini, then start it up and leave the display on, then the image shows up.
Is there a solution to this? I don't mind using any one surefire way to wake the whole system wake from sleep. Either turn off or turn on the option where turning off screen also brings up option to put mac mini to sleep or turn off. Don't use that option at all. Attach the keyboard only to the mac mini directly, etc.
Any solutions would be appreciated.

What is the firmware version of your Mini DisplayPort to Dual-Link DVI Adapter? I've read many reports on how this particular piece of Apple kit is just not working properly (http://www.9to5mac.com/DisplayPort-Dual-Link-DVI-Adapter, http://foliovision.com/2009/12/20/apple-dual-dvi-mini-displayport-adapter-mb571z).
I've seen some people report that running firmware version 1.02 (or now 1.03?) solves their problems. I've also heard that people have had to resort to actually exchange their adapter in an Apple Store and hunt through new boxes to find adapters with the proper firmware version.

OS X 10.7.3 WiFi Update for iMacs and Wake from Sleep Problem

http://support.apple.com/kb/DL1501
Apple has released a software update for those suffering from the iMac wake from sleep/wifi connection issue that resulted from updating to 10.7.3. It fixes the problem for me and several others. For those still suffering this issue, download it and see how it works!

To answer my own question it seems a workaround is to wake the iMac up using the power button rather than the keyboard. The WiFi reconnects this way.

Did 10.5.2 fix the reboot instead of wake from sleep problem?

Can those of you with 2008 Mac Pros that had the problem where the mac would reboot instead of waking from sleep report whether 10.5.2 solves your problem? I'm waiting to buy a new Pro until this is fixed.
thanks

Not for me. I installed the combo update, then the Leopard Graphics Update, repaired permissions. Did some work for about half an hour then put the MP to sleep using the menu. Came back not 2 hours later and hit the space bar to wake from sleep to be welcomed by the lovely Mac chime and a restart. I also installed the update on my MBP 2.6 17" which has not been having this issue and all seems well on the MBP, so I'm leaning towards a hardware problem.
History - Been having the issue since I received the MP 3.0 on the 17th of Jan, tried resetting the SMS, zapping the PRAM, etc,etc, several times to no avail. Called Apple Care and was given a case number but not offered any solution other than removing all items from Login Items under Accounts and configuring the Energy Savings settings to Never, Never and unchecking all accept for Restart automatically after power failure. This didn't work either as the day after I had called and did his with the product specialist it happened again.
Everything is stock on the MP 3.0 2008 - Needless to say, I'm putting in another call today.

MacBook Pro Sleep/Wake from sleep problem

As of today I have been experiencing a strange problem with my MBP. I can't wake my MBP when I open the screen although the machine is running. I also realized that I can't put it to sleep mode when I select it from the menu. Also, strangely, when I close the display to put it in sleep mode, the light stays on, instead of blinking. I already reset the power manager and the parameter RAM. I also have all my software updated. Any help would be appreciated.

I searched for Macbook Pro sleep issues since I am having one with my brand new 2.4 MBP.
I adjusted the sleep mode so it doesn't "safe sleep" because that took far too long for my needs. Before and after doing so, however, after the computer goes to sleep (pulsing light), I have taken it out of its bag and noticed the Apple lit up and it making noise. It wakes when I open the lid again but I am concerned it never slept soundly.
I have Bluetooth wake from sleep OFF so that's not the issue.
Has anyone else had concerns that their MBP is not sleeping soundly? I don't want to damage this computer, but I cart it back and forth to work every day i my backpack, and I need to be comfortable that it's parked and asleep during transit.

IMac wake from sleep problem

I have an Intel imac that I've had for about 9 months. It is on a normal sleep setting and I usually wake it from sleep by moving the mouse.
In the past 3 weeks, though, I have had to wake it up by pressing the space bar. When I do this the computer pauses for a moment and I hear something wind down (I would say it is the hard drive, but the tone of the sound actually goes down rather than up - as if something got stuck on its way to sleeping).
Any ideas about this ? I also had the computer go to sleep yesterday and not wake up (led lights on screen were on, but nothing on the screen). I powered it down and tried to turn it back on, but same result (backlight on, but no boot up). I finally had to pull the power plug and restart the computer with the power button depressed. This seemed to shake up the computer and get it running again.
My sleep problem, though, is still the same. I'm not sure if these issues are related or not, but looking for some feedback on possible issues...
Thanks, Mark

Hi Mark
+The System Management Controller (SMC) is a chip on the logic board that controls all power functions for your computer. If your computer is experiencing any power issue, resetting the SMC may resolve it. The SMC controls several functions, including:+
+* Telling the computer when to turn on, turn off, sleep, wake, idle, and so forth.+
+* Handling system resets from various commands.+
+* Controlling the fans.+
If you are still having any of the above issues reset the SMC as described in the following article!
http://support.apple.com/kb/HT1543
Dennis

Wake from sleep problem: what worked for me

My 15" 2.2G late 2007 MBP (OS 10.5.5) started doing the "black screen when you open the lid from sleep" thing last week. Before that, it had always "gotten out of bed" in a good mood.
I checked the system log and saw the "AppleYukon2" Error but later found it does that every time anyway, even with normal wake-up behavior. That may be a red herring in the troubleshooting path.
Then I saw something else. We had travelled the weekend prior to the problem showing up and used the computer on the hotel's wireless network. The log showed the MBP was stalling trying to find that now-distant network. I went to System Preferences and deleted that network, and unchecked "Remember Networks."
That was about noon yesterday. I've put the computer to sleep and closed the lid about a dozen times since then and it's awakened properly every time.
Offered for you consideration. Your mileage may vary, but it fixed my problem.
Allan

Hi fa1con,
It worked for a while but has slipped back in although the MBP has not been out of the house. However, I've encountered some minor power issues during the last week that might be at play. I plan to have an AASP look at it before the warranty runs out next month.
The syslogd process started working overtime writing very large logs so it's harder than it was to scour for hints. However, I thinlk I've figured out the root of the log problem so I'll do some more log diving.
I'm currently back to the old place: sleep the computer and then close the lid and it wakes up fine; close the lid to sleep and it hangs.

Blue Screen on Reboot + wake from sleep Problems and much much more!

I'm having major problems with my Mac here in the last couple of days and I'm completely out of ideas on how to fix it. Please help!!!! Here's what's going on...
The hard drive on my previous mac burnt out on Friday...so I grabbed one of the towers from another desk. I loaded OSX on it...but right away I was having problems with it. It started crashing and not coming up like it was supposed to...so I surfed around the forums for a while and decided that I just needed to do a clean install because when I checked the memory...it was almost completely full (only about 10Mb remaining out of a 40Gb HD).
At first...the clean install was really working great. Then it had some problems waking up once it went to sleep. I ran updates, zapped the PRAM, changed the internal battery and adjusted the power settings to that it is never supposed to sleep. Then it was all working fine for a few minutes.
I'm a graphic designer so I need all sorts of graphics/font software. So I loaded Extensis Suitcase X1, and Quark with no problems. Then when i attempted to load Adobe CS2...it popped up with the "Please reboot your machine" error right in the middle of it. Now, I can only get the machine to reboot in safe mode...and it freezes up again if it goes to sleep. Upon a reboot it goes to a blue screen with the cursor...but I can not do anything. I can load from the install disk and have run the Disk Utility a few times. I verified the disk and that was ok. When I ran the Verify Permissions, it had thousands and thousands of bad permissions. I ran the fix and now the computer says that they are all fine. I'm totally out of ideas...and I have jobs that need to go to press today that are waiting for me to get this computer going again. Please help!!!!
Thanks!
Eric

Hi ewhite01,
I don't know at this point if you have time to reload the hard drive from scratch, but that may be what you have to do. The permissions storm was caused by the Quark installer. It's a fairly well known bug in version 6.x. What you need to do when installing it is NOT let it install to the Applications folder. Instead, choose the desktop. After the install is complete, then move the Quark folder to the Applications folder. Any other updates (such as 6 to 6.5) can be done there, just not the initial install.

Mac Pro Raid 0 (no Raid card) wake from sleep problem

I have a early 2009 Mac Pro with 5 hard drives. One Primary and the other four in the drive bays set up in a RAID 0 array. I don't have a raid card in the computer so software raid I guess.
My computer goes to sleep and sometimes (1 out of every 3 times), any attempt to access anything on the raid array (either through Finder or by using a program that has data on the raid array) causes the system to basically freeze up (get beach ball) and requires a hard reset of the Mac Pro.
I'm losing both data and patience with this. I could just set it to never sleep I guess, but I'm not sure how good that is for the computer and drives.
Any ideas?
Thanks,
TRaymond

My guess is there is something amiss with your hard drives and RAID.
Are they all the same make/model of drives?
What are those?
How much capacity?
Did you test each drive first?
This is a simple RAID0 (stripe)?
Have you run Disk Warrior against your system and RAID?

Probelm With EArly 2008 8-core Mac Pro on Wake From Sleep

Well, after more than a year of being a flawless machine, I am now starting to have trouble with my 8-core 2.8 GHz Mac Pro purchased in January of 2008. A few days ago I noticed that when I woke the Mac Pro from sleep, the desktop came up momentarily, and then the screen went went black after a second or less. The power light on the front of the Mac Pro was still burning brightly, but I could not do anything but do a power button forced reboot. I did so, and the machine booted up to a blue screen, but would proceed no further. I then did a second power button forced reboot. The Mac Pro then booted up perfectly this time and all was well.
However, I have noticed since then that often when I wake the Mac Pro up from sleep, the desktop comes up and everything looks normal, but I have absolutely no ability to do anything. I can move the cursor on the screen but clicking the mouse on anything (menu items, icons, etc.) does nothing. I cannot do anything but a forced reboot to regain control of the machine.
I have booted from my drive that has the clone of the OS perfectly with no problems. I have used disk utility to check the Mac's main boot drive and all checks out fine. I have repaired permissions. I have reset the SMC, but nothing has helped. This morning when I went to wake up the Mac Pro, the desktop came up, but absolutely nothing was operative. Mouse cursor moved on the screen, but I could not get any menu item or icon to respond when I clicked on it. I did a power button reboot and the machine is working again, but every time I do one of these power button reboots Time Machine takes 15-20 minutes to prepare and do its backup. Clearly something is wrong, but short of never putting my Mac Pro to sleep again I am out of ideas as to what to do next.
For over a year I have been using a Logitech wireless keyboard and mouse, but I don't know if this is involved in the wake from sleep problem or not. I should add that this keyboard/mouse combination has never previously given any trouble at all.
I would greatly appreciate any suggestions that anyone may have.
Tom

Glad to hear you were already using SuperDuper and (use to) use Disk Warrior.
Can't be rushed. Take a look at how long it takes Micromat and SoftRAID to update their products to get a ballpark idea of time and work to have compatible versions. Or do like others, wait for "SP1" or a year, wait for Adobe and others to be ready before fully supporting.
The best time to upgrade to (Jaguar, Panther, Tiger, and now Leopard) is a year out, even when the product is at its end release-point, not when it is just 1.0.
Minor but things First Aid misses, and can mean all the difference in the world. Major is bad enough that after recovering files you need, you should reformat and restore due to keys out of order, overlapped extents, corrupt journal (there is a tip about turning journaling off and back on to fix some problems).
I would wait for Disk Warrior (4.1.1) before upgrading to Leopard, rather than the other way around.
Alsoft can't work on an update until they have in their hands a stable and released version. And Disk Utility does and has changed during the last 18 months.
Apple is in the habit and you will find that developers are left in the dark during the last stage. Then 10.5.0 had too many bugs and problems. 10.5.2 was stable-ish, and changed the "rules of the game." 10.5.6 has had a few wrinkles of its own.
Apple warns to NOT use older versions of its own Leopard Disk Utility with the latest (10.5.6) when it comes to repairing permissions (see MacFixit).

10.6.4 Wake From Sleep Three Monitors

Never even the slightest wake from sleep problem on this 8-core Mac Pro running 10.5.0 through 10.6.3...
10.6.4 just woke from sleep — iTunes screen saver album cover art remained on my left and right monitors — system was flaky/unusable would not restart — 3-key+eject shutdown...
I suppose this is yet another problem running three monitors, but it is tough to see NEW problems, sigh...
Matching ATI Radeon HD 2600 OEM cards
Apple 30" monitor
ATI Radeon HD 2600 XT:
Chipset Model: ATI Radeon HD 2600
Type: GPU
Bus: PCIe
Slot: Slot-1
PCIe Lane Width: x16
VRAM (Total): 256 MB
Vendor: ATI (0x1002)
Device ID: 0x9588
Revision ID: 0x0000
ROM Revision: 113-B1480A-252
EFI Driver Version: 01.00.252
Displays:
Cinema HD:
Resolution: 2560 x 1600
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Rotation: Supported
Display Connector:
ATI Radeon HD 2600 XT:
Chipset Model: ATI Radeon HD 2600
Type: GPU
Bus: PCIe
Slot: Slot-2
PCIe Lane Width: x16
VRAM (Total): 256 MB
Vendor: ATI (0x1002)
Device ID: 0x9588
Revision ID: 0x0000
ROM Revision: 113-B1480A-252
EFI Driver Version: 01.00.252
Displays:
LCD2490WUXi:
Resolution: 1920 x 1200 @ 60 Hz
Pixel Depth: 32-Bit Color (ARGB8888)
Mirror: Off
Online: Yes
Rotation: Supported
SDM-HX73:
Resolution: 1280 x 1024
Pixel Depth: 32-Bit Color (ARGB8888)
Mirror: Off
Online: Yes
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Same thing here, never a sleep issue until 10.6.4. The last 2 mornings I have no way to wake the machine. I have to hold the power button and shut down. Completely unresponsive.

I'm booting from a new LaCie Thunderbolt SSD and it won't wake from sleep.

As my boot drive I have a new 1TB LaCie Thunderbolt SSD Disk. It's connected to a 27" 2.7 GHz Intel i5 iMac (mid 2011). I'm running OS X 10.8.2. Nothing else is connected on Thunderbolt.
Everything runs fine and very fast, with the one exception of not waking from sleep.
When I try to wake it up, the screen illuminates and the desktop is not completely frozen: I can drag windows around, but I can't open applications or do anything with the Finder. I get a spinning beachball if I move the cursor over the menu bar at the top. The only option is to restart.
I've contacted LaCie and they say their devices are "storage devices" and not "system drives". Yet I've been running my system from a 1TB LaCie D2 for at least a couple of years. I pointed out to LaCie support that nowhere on the box does it say their devices are for storage only.
Any suggestions?

@Kappy - not the most useful of replies mate to be honest.After all, there is a strong possibility that this has everything to do with the way OS X and the thunderbolt interface handle wake from sleep states.
@kbrine:
I am having exactly the same problem but with slightly different hardware:
iMac 27 (mid-2011) with Mountain Lion 10.8.2
Booting from a Crucial M4 SSD in an OWC SATA enclosure connected to a Lacie eSata thunderbolt hub (which is connected to the iMac).
In normal use the drive is super fast and works really well.
But my problem is exactly as you describe, put the machine into sleep, and on wake everything appears to come back ok however you can't open apps from the dock and the spinning beachball appears. You can't do anything else and you have to reboot.
Now the interesting thing is that if I put the machine to sleep and then wake it up again within 1 minute everything works perfectly. After a longer period of time - and I'm presuming when the energy saving profile moves to a deeper sleep state (I don't know for sure so speculation from me here) - I get the problem we are having and I have to reboot.
Here's what I've tried so far:
Updated my SSD to the latest firmware.
No firmware updates available for the OWC enclosure nor the Lacie eSata hub (at least, not that I could find)
Turned off bluetooth (others on this forum had a problem with BT interfering with Thunderbolt displays coming back on after sleep)
Turned off 'Automatic Brightness Adjust' (again, based on Thunderbolt Display problems that others have reported)
I've tried out AutoEJECT and Jettison apps that unmount all external drives and re-mount them when waking from sleep. They've made absolutely no difference. Save yourself a few $$ and don't bother buying them from the App Store.
I've tried unplugging and re-inserting the Thunderbolt cable connecting my eSata hub to the iMac. No effect.
And that's as far as I've got. There are only two things left for me to try:: disable 'Power Nap' which - apparently - can also cause problems with Thunderbolt devices during sleep. But I'm not confident with that being the solution. Turn the power off to the Crucial M4 when the problem occurs and then re-power it in the hope that it causes some sort of refresh of the connection to happen. Again, not sure that's a good solution either as I don't want to be powering down my SSD every time I bring the iMac out of sleep!!!
So I too am open to ideas and opinions on what might be causing these wake-from-sleep problems arising when Mac OS is booted from an external thunderbolt drive.

One wake from sleep solved

Time will tell if it is truly solved but I noted a comment about my screensaver /desktop path in a recent crash report when I had to hard reset after my machine would once again refuse to wake from sleep. After looking at my picture folder that was set for my desktops and screen saver I realized there was / in the name of the folder. I know enough to warn others not to use / in any name. My machine woke properly this AM, although there is some oddity left because in the System Pref, with my folder added and selected for the Desktop use, I can't see any of the individual jpg images in the folder I chose. I can see those in the Nature, Pants, etc folders, but not those in my folder. They are, however working and the wake from sleep problem -seems- gone. We'll see.

nope

Desktop picture - wake from sleep freeze

It has taken me a long time to find the origin of my wake from sleep problem but it seems to relate to my use of one of my folders for my desktop and/or screen saver. Knowing a system freeze is not good for the long term stability of my system I have not fully tracked down the problem, but I do know that if I set my main monitor (Eizo 240W) to use one of my folders for its screen saver and desktop images I will get a wake from sleep failure. I have a macpro with 10.5.1 and x1900 card with the Eizo and a 17" dell attached. 8 megs of memory, three internal drives. I have trashed the related prefs to no avail. It's not worth a re-install as using the standard Mac images for a backdrop and screen saver seem to work fine. All the images are reasonably small jpgs of about the size of the screen itself. Any thoughts?

It appears to have been a RAM issue. I swapped in a different set of memory sticks and the problem went away. Hmm.

MacPro takes 1 minute+ to reconnect to LAN on wake from sleep

Hi - I am having issues with my MacPro when waking from sleep. When the machine wakes, it restarts very quickly, less than a couple of seconds. But I then get loads of error messages from open apps (mail/safari etc) that they have lost their network connection. It takes at least a minute for it to regain network connectivity.
I have other macs on the network and they reconnect immediately on wake from sleep so it can't be anything on the network itself.
The Mac pro has a mnually assigned IP address so its not waiting for ever to find the dhcp server and I have also trid connecting into a different port on the switch to make sure it is not a defective port.
Any suggestions for where I can look to resolve this?

I know for a fact, for me, that Vista and Intel Macs, and Mac Pro in particular, and from reading of the problems reported - in general on most Intel Mac owners (MacIntouch etc) that routers and modems were the cause of trouble.
Some newer cable modems included.
In some cases firmware updates helped. Some brands seemed to be "avoid if at all possible."
Maybe it is the Intel LAN - for Windows there were a lot of updates for my Mac Pro that reduced high latency and improved things somewhat.
... but I was seeing wake from sleep problems and having to use "network diagnostic" or just power cycle the modem and switches, which did work. I have NOT had to ONCE do so SINCE investing in new modem and switch. Zilch, nada, trouble-free.
Trial and error.
And yes, other Intel Macs are going to behave differently. They don't have the same Intel LAN chipset. Our hands are tied and I doubt Apple has done any real update.
Intel Windows driver:
http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=18807&lang=eng

Dual Quad Core - wake from sleep problems

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