DUALphone 3088 extension numbers problem

Hi!
We’ve bought DUALphone 3088 some days ago. We planned to use it in our virtual dial exchange (we have a virtual phone number that can be forwarded to landline phones, mobiles and SKYPE also).
The main thing is that this device must be used as main phone in our office (in Skype mode only). So when somebody of us receives call he must be able to redirect it to another employee using extension number (like ##5 in tone mode). And we were disappointed that we can’t do that! We can’t dial extension numbers when WE RECEIVE skype call. Skype on PC allows to do that. But not this device.
Nevertheless we CAN dial extension numbers when WE MAKE skype call using this device.
So this is firmware error…
Can anybody tell how ask the producer to make an update and fix this problem?

same here in spain.
I am a wireless network operator, with a lot of skype customers.. Oddly those using PC's are unaffected, but myself and a few others using dualphones cannot connect.
As network manager I am able to prioritise skype, inspect packets etc and Nat across to any number of public IP's.
I can confirm that its not this network at fault nor any of my public IP's. 

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