Dull colors on specified paper sizes

I have an HP Photosmart printer D7260. I use only HP premium plus photo paper. when I print photos from my pc using borderless 4x6 or borderless 5x7 paper, the colors are dull and dark; however when i print the very same photos onto 8x11 1/2 paper, they print perfectly. I make sure page set up in the printer is set to mate the size of the paper that I'm using. This has never happened before. Since the photo colors are perfect on the 8x11 1/2 paper, I don't know what the problem is when I'm using the smaller sized paper. Any suggestions would be great. Thanks!

Hi there dulcinealady,
This article has some settings to check for clearing up print quality. Give the steps outlined a shot and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Similar Messages

Specifying paper size

I use Photoshop Elements 11. In printing panoramas I need to specify paper size. At the end of the paper size drop-down menu there is "User Defined". The matter seems to stop there. Setting the image size, "Custom", precisely has no effect upon the paper size.
As I was fiddling today, I chanced upon a drop-down menu which allows one to set the paper size to .01 cm. Try as I may, I cannot find the paper size menu again! Can anyone please tell me how to do it?

When you see Custom it means it will pick up the custom paper size you set in the printer driver settings. To get to these, via the Print dialog, in Printer Settings click 'Change Settings' then in the next dialog 'Advanced Settings'.
In the Print dialog Paper Size is item 3. If you cannot see it try changing the printer to something else, and then back again.
Cheers,
Neale
Insanity is hereditary, you get it from your children
If this post or another user's post resolves the original issue, please mark the posts as correct and/or helpful accordingly. This helps other users with similar trouble get answers to their questions quicker. Thanks.

How do I print multiple PDFs AND fit them to my paper size?

Hi,
I'm using a 24 inch wide plotter with roll paper. I want to be able to print multiple PDFs AND fit them to a specified paper size. I can print one page and fit it to the paper, but I can't do it with multiple PDFs.
For example, I have two PDFs that are only 8x8 inches. I want to print them side by side on a 24 inch x 12 inch page size and fit them to size and then FIT them to the page size so the end result will be 2 PDFs printing at 12 x 12 side by side.
I can't seem to be able to do this. I'm sure I was able to do this using earlier versions. As it is, I have to print one at a time and waste half of my roll paper size.
Any help?
Adobe Acrobat Pro, Windows 7 Proffesional, HP Designjet 111 roll fed plotter.
Thanks

Note this illustration is Based on Mac version of HP Print Driver standard inkjet. However Control should be smilar Layouts and titles may be different:
Adjust items shown according to pages desired

Oversize A2 Paper Size value(string) for HP Designjet 500 Plus 24 (Paper Roll).

Greetings.
I am working at constructor’s bureau. Recently we decided to automate drawing printing from SolidWorks program (it’s a CAD software). I have written a code. SolidWorks API allows to choose for printing such settings as paper tray, scale, color, orientation and paper size. I am having an issue with the last option. Paper size gets set by passing value (string). Here are some of them: http://msdn.microsoft.com/en-us/library/windows/desktop/dd319099(v=vs.85).aspx. I can get the needed value by “Recording macro” and selecting the size I need in SolidWorks
Such paper sizes as A4, ISO A4, Oversize A4 have different numbers. Same goes for A3, A2 and etc. In addition, the values are not universal. They can alter depending on printer.
We have 5 printers for various paper sizes (from A0 to A4) and I set correct value for 4 of them, but I have a trouble with – “HP Designjet 500 Plus 24”. This printer can print both A1 and A2. I managed to make A1 printing work (I just pass value 621 that means “Overize A1”, without changing paper tray), as for A2 the value must be 620 that is "Oversize A2", but it does not work. Only part of the drawing gets printed and it gets placed somewhere in the middle. I guess it just prints according to printer default settings. Maybe the value is not 620? If it is so, can you tell me the real one?
I can try to change default settings to match the A2 printing. However, the printer itself is a network printer. So changing some settings there might get someone in the office angry. So getting the right values is a perfect solution.
I am slowly getting desperate, because all printers work perfectly, except for one. Which makes the code unusable. I can post the code, but it will not help much, because I only need to set one or two values correctly.
One more thing, we are using roll of paper, so maybe I have to also set the paper tray, even if it is still the same as for A1?
Thank you in advance.

This forum is focused on consumer level products. For the Designjet you may have better results posting in the HP Designjet forum here. There are a number of very knowledgable Designjet folks there.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

My canon 9000 mk 2 is producing different colors when I change paper sizes.

When I change paper sizes on my Canon 9000 mark II, I have been getting odd colors on some size paper settings.Paper type and other settings are the same.I did try to download new driver when this started to occur. However, I deleted the new driver and reinstalled the old print driver. The problem has not gone away.

The printer only does what it is told. Barring a malfunction, that is. So, I would look else where. Your photo editor?
EOS 1Ds Mk III, EOS 1D Mk IV EF 50mm f1.2 L, EF 24-70mm f2.8 L,
EF 70-200mm f2.8 L IS II, Sigma 120-300mm f2.8 EX APO
Photoshop CS6, ACR 9, Lightroom 6

DISABLING COLOR MANAGEMENT & PAPER SIZE

After some struggling and considerable surfing the internet, I managed to get my HP Deskjet printer output producing the proper colors.
However I still have an ongoing problem with paper size and orientation.
I have Photoshop Elements 7 running under Windows XP.
Under the current set up, under "Page Setup" in the print dialog box, I can select 6x4 borderless and landscape orientation, but the printer will still print it in portrait orientation on 8.5 x 11" paper. I have seen many times where I have selected "Landscape" in Photoshop but the image in the preview windows shows Portrait. Or the preview is oriented portrait but the picture within the preview is a cropped landscape version of the image. Or the preview picture is landscape but the landscape-portrait button shows portrait. Obviously there are portrait images and portrait printings, but Photoshop seems to get them confused and wants to print a landscape image in a portrait orientation.
If I hit "Print" and then go to "Preferences" in the Windows printer dialog box, if I select "landscape borderless 6x4", it will print a 6x4 image on letter sized paper, ignoring the orientation and paper size I selected. And if I re-enter the Windows printer dialog box, will show "letter" again as the current paper size, although I had not selected that previously.
I have "Photoshop Elements manages colors" selected, but then a warning message appears asking if I have disabled color management in the printer preferences dialog. I cannot find any way to disable color management in Windows XP or in Photoshop. (If this has anything to do with my problem.)
Help!
Leo Foss, Ottawa, Canada

Messages that have been replied to can't be edited--to preserve the integrity of the conversation, otherwise replies might become totally irrelevant or people might change what they say based on replies, instead of just replying further down.
Some times it is better to reply rather than edit, at least for those of us who are reading the forum via e-mail for a more permanent and easily-searchable version of the conversations, we don't see the edits, so an e-mail reply might not address the edited message. In your case, since the problem went away, it was just as well you replied to your own message, since the situation had changed.

Paper Size Error: The specified custom paper size is not supported in the selected tray.

This happens when I try to print a web page using firefox. When I copy and paste the same yrl into safari and select that page in Safari it prints without a problem.

Hello Bhumika2 ,
Welcome to the HP Forums.
I see that you are having some printing issues with paper sizes.
Seeing that the operating system is 10.5, the printer is not supported on this version. I suggest that you check for apple updates and see if anything is available.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Anyone having issues with custom paper sizes?

I've narrowed down my printing problems to be primarily when using custom paper sizes. I still get regular crashes with standard sizes, but cannot print at all if I set up a custom size in A3. I am able to print custom sizes in Lightroom so it must be related to Aperture. I much prefer the way my prints look from Aperture, don't know why but when I export jpg or tiff files from A3 and import into LR the prints are very dull and color is off.
Anyone?

I have exact same issue after in my Iphone 4s. This started after upgrading to IOS 6.0.1
Has anybody got a solution?

Aperture won't let me specify paper type

I am running Aperture 2.1.4 with OS 10.6.2.
When I try to print to either my Canon MP460 or my Canon Pixma iP4000 I have no option to select media type.
Under "Printer Selection" in the appropriate portion of the print dialog window I can select between the two printers, set paper size, orientation, Color Sync profile black point compensation, etc. The "calibrate" button is darkened.
When I click "print settings" (beneath the printer name), a drop down appears with only the following options: cover page, scheduler, or summary. Nothing else.
If I click "print", the file is sent right to the printer. Nowhere am I asked to specify the paper type.
If I recall correctly, most programs provide for a variety of printer-specific options before sending a file to the printer. When I print from iPhoto, there are many options, including a drop down menu to specify which Canon paper I am using (and options for color management, etc.)
I have noticed a similar issue when printing from Adobe Photoshop Elements 6, but I figured this was an Adobe quirk. Now I'm thinking there might be a problem with the Canon printer drivers or OS X.
Please . . . any help is greatly, greatly appreciated. My prints look awful and I think it might be because the printer and computer have no idea what paper is being used.

OK, I found my problem; I hope this helps any others that find this thread and are having this problem...
My Canon IP4300 printer was connected by USB to a PowerMac G5 and was being shared via Bonjour over my wireless network to my MBP. When I connected the printer to the MBP directly, it now shows it's using the latest Canon drivers (10.26.1.0) and the print dialogue box setting options (incl. paper type) have re-appeared. Problem solved.
The PowerMac G5 is running Leopard and using older Canon drivers (5.8.3). Apparently, using Bonjour printer sharing, the print drivers in use are controlled solely by the remote host machine, so the print drivers installed on the local SL machine were irrelevant, yet the print dialogue is controlled by the local OS.
Too bad SL won't run on my old trusty G5

HP LaserJet MFP M476dw paper size mismatch when copying or scanning from ADF

We have HP Color LaserJet MFP M476dw that has an issue when copying or scanning from the ADF.
Put a single A4 sheet in the ADF and choose copy, with all settings correct & no resizing, and the output copy is moved down the page (increased top marging by a couple of inches).
My initial thoughts were a paper size issue (e.g. treating A4 as Letter or vice versa) but all settings look correct. I have even done a reset and started over and the problem remains.
If I take the original and place it on the flatbed and copy from there with all the same settings then it works fine.
There is a similar issue when scanning from the ADF. Again, scanning from the flatbed works fine.
I've tried all I can think of. Does anyone have any further suggestions? Could it be a fault in the ADF?
Here's the full device settings info:
Device Configuration
[Shop for Supplies][Support]
Product Information
Product Name:
HP Color LaserJet MFP M476dw
Formatter Number:
YF10C9X
Serial Number:
CNB7G2H6T9
Service ID:
24113
Firmware Datecode:
20131122
Disable Fax:
No
Telecom Version:
05-031-001
Location:
UK
ADF Installed:
Yes
Max Monochrome Print Quality:
600x8
Max Color Print Quality:
ImageREt 3600
Controller Number:
72
Duplexer Version:
0
Device Description:
HP Color LaserJet MFP M476dw
Language:
English
Default Settings:
Self-managed
Asset Number:
Your Company Name:
Contact Person:
Device Location:
Geo Location:
Product Security:
Off
Wired HW Address:
fc:15:b4:78:28:46
Wireless HW Address:
54:35:30:2f:d7:fc
Network In Use:
Wired
Host Name:
NPI782846
IPv4 Address:
192.168.9.18
IPv6 Address:
FE80::FE15:B4FF:FE78:2846
Total Memory:
256 MBytes
Available Memory:
117.7 MBytes
Installed Personalities and Options
PCL6
(20040201)
AirPrint
PCL
(20040201)
PDF
(20040201)
PS
(20040201)
USB Flash Drive:
Empty
Impressions
Total Impressions:
10684
Monochrome Impressions:
4799
Color Impressions:
5885
Total Equivalent Impressions (A4/Letter):
10684.0
Monochrome Equivalent Impressions (A4/Letter):
4799.0
Color Equivalent Impressions (A4/Letter):
5885.0
Duplex Sheets:
1223
Jam Events:
0
Mispick Events:
4
Photo Color Impressions:
0
Photo Monochrome Impressions:
0
USB Flash Drive Insertions:
0
Images Scanned to USB Flash Drive:
0
Copy Flatbed Images Scanned:
373
Copy ADF Images Scanned:
409
Copy Monochrome Impressions:
1122
Copy Color Impressions:
102
ADF Images Scanned to Host:
0
Flatbed Images Scanned to Host:
0
Images Scanned to E-mail:
0
Images Scanned to Network Folder:
0
Fax ADF Images Scanned:
23
Fax Flatbed Images Scanned:
1
Fax Impressions:
18
Images Sent from PC:
0
ADF Images Scanned:
1149
Flatbed Images Scanned:
779
Scanner Jam Events:
8
Paper Settings
Default Paper Size:
A4
Default Paper Type:
Plain
Tray 1 Size:
A4
Tray 1 Type:
Letterhead
Tray 2 Size:
A4
Tray 2 Type:
Plain
Paper Out Action:
Wait Forever
Manual Feed:
Off
Duplex:
Off
Bind:
Long Edge
Print
Auto Continue:
Off
Number of Copies:
1
Courier Font:
Regular
Orientation:
Portrait
Monochrome RET:
On
Wide A4:
No
Monochrome Resolution:
600
Monochrome Bits per Pixel:
8
Color Resolution:
600
Color Bits per Pixel:
32
IO Timeout:
120 Seconds
Jam Recovery:
Auto
Personality:
Auto
Print PS Errors:
Off
USB Flash Drive
Print Documents:
Number of Copies:
1
Paper Size:
A4
Paper Type:
Plain
Fit to Page:
On
Collation:
Off
Output Color:
Color
Print Photos:
Image Size:
10 x 15 cm
Paper Size:
A4
Paper Type:
Plain
Lighter/Darker:
<-----*----->
Number of Copies:
1
Output Color:
Color
Scan Settings:
Scan Resolution:
150
Scan File Type:
PDF
Scan Paper Size:
A4
Flatbed Scanner:
Single Page
Document Feeder:
1-Sided
File Name Prefix:
scan
Output Color:
Color
Copy
Optimize:
Auto Select
Lighter/Darker:
<-----*----->
Paper Size:
A4
Paper Type:
Plain
Collation:
On
Number of Copies:
1
Reduce/Enlarge:
Original=100%
Draft Mode:
Off
Tray Select:
Auto Select
Two-Sided:
1-Sided to 1-Sided
Multi-Page Copy:
Off
Fax
Your Company Name:
HP Fax
Answer Mode:
Automatic
Rings to Answer:
2
Distinctive Ring:
All Rings
Dial Prefix:
Off
Fax Resolution:
Fine
Lighter/Darker:
<-----*----->
Fit to Page:
On
Glass Size:
A4
Dialing Mode:
Tone
Redial if Busy:
On
Redial if No Answer:
Off
Redial if Comm. Error:
On
Detect Dial Tone:
Off
Billing Codes:
Off
Extension Phone:
On
Stamp Faxes:
Off
Private Receive:
Off
Confirm Fax Number:
Off
Allow Fax Reprint:
Yes
Print Duplex:
Off
Fax/Tel Ring Time:
20
Fax Speed:
Fast (V.34)
Error Correction:
On
Forward Fax:
Off
Block Junk Faxes:
Off
Phone Line Volume:
Medium
Alarm Volume:
Medium
Ring Volume:
Medium
Key-Press Volume:
Medium
Fax Confirmation:
Never
Fax Error Report:
Never
Include First Page:
On
Auto Log Print:
On
Print T.30 Trace:
Never
Paper Types
Plain:
Normal
HP Matte 90g:
Normal2
HP Matte 105g:
Heavy
HP Matte 120g:
Card stock
HP Matte 150g:
Extra Heavy
HP Matte 200g:
Extra Heavy
HP Glossy 120g:
Glossy
HP Glossy 150g:
Glossy
HP Tri Glossy 150g:
Glossy
HP Glossy 200g:
Heavy Glossy
Light 60-74g:
Light
HP EcoSMART Lite:
Extra Light
Intermediate:
Normal2
Mid-Weight 96-110g:
Heavy
Heavy 111-130g:
Card stock
Extra Heavy 131-175g:
Extra Heavy
Hvy Glossy 111-130g:
Light Glossy
X-Hvy Glossy 131-175g:
Glossy
Card Glossy 176-220g:
Heavy Glossy
Color Transparency:
Transparency
Labels:
Label
Letterhead:
Normal
Envelope:
Envelope
Heavy Envelope:
Heavy Envelope
Preprinted:
Normal
Prepunched:
Normal
Colored:
Normal
Bond:
Heavy
Recycled:
Normal
Rough:
Heavy
Heavy Rough:
Heavy
HP Tough Paper:
Tough Paper
Opaque Film:
Tough Paper
Energy Settings
Sleep/Auto Off After:
30 Minutes
Wake on These Events
USB Job
Yes
LAN Job
Yes
Wireless Job
Yes
Control Panel
Yes
Fax Ring
Yes
Shut Down After:
Never
LaserJet Updates Settings
Check Automatically
Yes
Prompt Before Install
Yes
Allow Downgrade
Yes
Allow Updates
Yes
Miscellaneous
Extended print modes modified:
No
Very Low Setting (Black Cartridge):
Prompt
Very Low Setting (Color Cartridges):
Prompt
Low Threshold (Black Cartridge):
5%
Low Threshold (Cyan Cartridge):
3%
Low Threshold (Magenta Cartridge):
3%
Low Threshold (Yellow Cartridge):
3%
Store Usage Data&colon;
On Supplies
USB Connection:
No
Font Source:
I (Internal)
Font Number:
23
Font Pitch:
10.00
Font Point Size:
12.00
Symbol Set:
PC-8
Form Length:
64 Lines
Append CR to LF:
No

To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial Forums.
I hope this helps!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Checks just feed through or paper size mismatch on C7250, Bad paper sensors on new printers

Hi all,
I have seen these related posts:
http://h30434.www3.hp.com/t5/Other-printing-questions/Printing-checks-on-officejet-pro-8500/m-p/2460...
http://h30434.www3.hp.com/t5/Other-printing-questions/B8850-Printing-Problem-on-Canary-print-paper/t...
http://h30434.www3.hp.com/t5/Other-printing-questions/HP-C7280-rejects-CD-Lables/m-p/246098
http://h30434.www3.hp.com/t5/Other-printing-questions/CAUTION-DESIGN-FLAW-IN-THE-NEW-GENERATION-OF-H...
http://h30434.www3.hp.com/t5/Other-printing-questions/printer-won-t-do-labels-help/td-p/233645
http://h30434.www3.hp.com/t5/Other-printing-questions/HP-Photosmart-Plus-Printer/td-p/233156
Sorry that there may be many other related posts I only went back one month! There appear to be MANY problems with newer HP printers and paper sensors with either checks or labels just feeding through or reporting paper size mismatch.
I have a photo smart C7250 and I have checks that I try to print with Quicken. I purchase my checks from NEBS a large supplier of pre-printed business forms.
Sometimes when I print checks they work fine. Other times one or more just feed through unprinted. Other times one feeds and the printer displays a paper size mismatch error.
I also noticed one day when I put the checks in backward by mistake that they all printed fine, so today I decided to look at support for printer paper sensor problems and I found the above listed items.
I am going to try two things:
1) placing a blank white label over some of the pre-printed areas of the checks and see if that helps.
2) Switching back to my old reliable DJ895 for checks if that fails.
I think HP support should look at this message and the related threads I have found and come out with:
1) A workaround or software upgrade to bypass the bad paper sensors in many of these printers, my C7250 and the other printers listed in the other threads.
2) Feed this information back to HP product engineering and QA so that they try colored paper and common pre-printed forms as part of their printer design and testing. As a design engineer myself, (for another company not printers) I am embarrassed for HP that as a leading printer company they could be so lax in the design and testing of their printers.
If anyone knows how to get HP’s attention please let me know!
I hope the rollup of these related threads on check and label printing problems may help you with your problems.
Thank you,
James

I know this is not a timely answer to your post but I just found it while trying to solve the same problem. Several people have asked the same question but none of them seem to receive helpful replies.
Maybe you've corrected this problem by now and if so, let me know, but this is what I have decided to do.
I set aside my cards from the card/envelope set that I purchased from Michaels, bought a package of 8.5 by 11 cardstock. I printed my message on that, locating it on the page so that I could cut off the right side and the bottom and it was perfectly placed. If you have not done this before, you will have to score the cardstock at the fold so that it will bend nicely. They fit perfectly with the envelopes.
Hope this helps in the future
Linda

HP Officejet 7500A Wide Format - Can't reset the paper size - won't print!!!

I have a new HP Officejet 7500A Wide Format All-in-one printer. I love it and have had no problems with it...until now. The other day I went into Photoshop and printed a 4x6 photo and now my printer will not allow me to print on 8.5X11. I have checked the paper size in Photoshop, Word, Excel, Acrobat...everything I used that day, but it all shows "letter" size paper in the properties. I also checked the printer utilities...letter size paper is selected.
But when I try to print, the printer and the computer both give me a "paper mismatch" error and my only option is to change the paper or cancel. I went back into photoshop again and was able to print a 4x6 photo again - once I put in 4x6 paper - but then I changed it back to an 8.5X11 size photo sheet and tried to print on letter size paper and..."paper mismatch'.
I changed the printer back to factory settings. Nothing. I just had to reset up my printer on my network, but it still won't print. I tried to re-install the printer software from the installation disk, but it won't install. It says "already installed".
HELP!!!!!! I honestly don't know what to do at this point!!!!!
Thanks in advance!!

I have struggled with a similer problem with my new 7500A. I've done all the things you did. I made sure I had all updates and the firm ware update. I spent time on the phone with a lady who meant well but clearly didn't know the product. I had a difficult time communicating with her. Her accent was in the way. This morning I realy didn't want to face another day of this struggle. As I walked into my studio I had a idea. Instead of going to the computer to try to solve my problem through menues, HP Customer Service and or communities. I went dirrectly to the printer. I turned the printer on, the little screen on the printer lit up I touched the arrow to go to the next screen of menus. I touched "Set Up" then scrolled down through the choices. I picked "Preferences". At the bottom of the list was.............. Media Width/Type Sensing (ON)............I promptly turned it (OFF) ......................I am printing as I was told I would be able to do prior to buying. I am not getting that anoying screen "Paper Mismatch" . The printer is printing now on my 12 x 12 stock regardless of the type. ie: cardstock, plain paper, colored paper, construction paper. I hope this helps some of you out there. Clearly HP was of "NO" help to me. I have read that others are installing HP 7000 drivers etc. I've solved the problem without going to those lengths, no thanks to HP.

Paper Size issues with CreatePDF Desktop Printer

Are there any known paper size issues with PDFs created using Acrobat.com's CreatePDF Desktop Printer?
I've performed limited testing with a trial subscription, in preparation for a rollout to several clients.
Standard paper size in this country is A4, not Letter. The desktop printer was created manually on a Windows XP system following the instructions in document cpsid_86984. MS Word was then used to print a Word document to the virtual printer. Paper Size in Word's Page Setup was correctly set to A4. However the resultant PDF file was Letter size, causing the top of each page to be truncated.
I then looked at the Properties of the printer, and found that it was using an "HP Color LaserJet PS" driver (self-chosen by the printer install procedure). Its Paper Size was also set to A4. Word does override some printer driver settings, but in this case both the application and the printer were set to A4, so there should have been no issue.
On a hunch, I then changed the CreatePDF printer driver to a Xerox Phaser, as suggested in the above Adobe document for other versions of Windows. (Couldn't find the recommended "Xerox Phaser 6120 PS", so chose the 1235 PS model instead.) After confirming that it too was set for A4, I repeated the test using the same Word document. This time the result was fine.
While I seem to have solved the issue on this occasion, I have not been able to do sufficient testing with a 5-PDF trial, and wish to avoid similar problems with the future live users, all of which use Word and A4 paper. Any information or recommendations would be appreciated. Also, is there any information available on the service's sensitivity to different printer drivers used with the CreatePDF's printer definition? And can we assume that the alternative "Upload and Convert" procedure correctly selects output paper size from the settings of an uploaded document?
PS - The newly-revised doc cpsid_86984 still seems to need further revising. Vista and Windows 7 instructions have now been split. I tried the new Vista instructions on a Vista SP2 PC and found that step 6 appears to be out of place - there was no provision to enter Adobe ID and password at this stage. It appears that, as with XP and Win7, one must configure the printer after it is installed (and not just if changing the ID or password, as stated in the document).

Thank you, Rebecca.
The plot thickens a little, given that it was the same unaltered Word document that first created a letter-size PDF, but correctly created an A4-size PDF after the driver was changed from the HP Color Laser PS to a Xerox Phaser. I thought that the answer may lie in your comment that "it'll get complicated if there is a particular driver selected in the process of manually installing the PDF desktop printer". But that HP driver was not (consciously) selected - it became part of the printer definition when the manual install instructions were followed.
However I haven't yet had a chance to try a different XP system, and given that you haven't been able to reproduce the issue (thank you for trying), I will assume for the time being that it might have been a spurious problem that won't recur. I'll take your point about using the installer, though when the opportunity arises I might try to satisfy my cursed curiosity by experimenting further with the manual install. If I come up with anything of interest, I'll post again.

Booklet .pdf with crop marks, booklet doesn't fit the current paper size warning

Hello. I am on XP using CS4 InDesign.
I have the document set up as 4 pages, each 8.5 x 11, however, when creating a booklet .pdf, I mean it to be 2 pages 11x17.
When I add in the crop marks they do not appear on the .pdf when it is created. I receive a warning in the booklet diaglog that the booklet doesn't fit the current paper size and it says to specify a larger paper size.
What can I do to have the crop marks on my file? I understand the .pdf will be a little larger than 11x17 in order to fit the crop marks.
Thanks for any help in advance.

Hi Peter,
Thank you. I did try that first, but now I figured out what I did wrong. When the .pdf was made and opened, I cropoped the page according to the marks, but the page remained 12 x 18 instead of 11x17. I made sure that the "automatically adjust to fit marks and bleeds" and "use document bleed settings" was checked in the booklet dialog and print InDesign dialog.
When I cropped the page again to make sure I sized it correctly, it was 11x17.
Thank you!!!

Excel to PDF wrong paper size

Hi,
when I convert an Excel file with A4 format (8,27 x 11,69 inches), the PDF creates Letter format (8,50 x 11,00 inches). I have changed the format in Adobe preferences to A4.
This only happens in Excel not in Word.
I have Adobe Acrobat Pro 9 and Office 2007
Thanks

Hi,
I had this same problem with my Acrobat 8 and yes, it's a bug in the Acrobat software.
After speaking on the phone to Adobe tech support, the issue came down to Acrobat ignoring user specified page/paper sizes in the PDF printer/PDFMaker/Acrobat Office plugin job options, and using the default "Adobe PDF Page Size" setting in the Adobe PDF printer preferences.
Check your default Adobe PDF printer settings (under Printers & Faxes --> Printing Preferences) and make sure the default page size is "A4" and NOT "Letter"
It's a bit of a hassle if you need to print/convert anything other than A4, as you'll have to change the default size each time.
Maybe Adobe will address this "bug" in a future update.
Hope this helps.

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