Dumb question from a newby

I just upgraded to the iphone 5.  I want to delete all my info from my old iphone 4 - but keep getting a message which tells me there is an RSS error and verification failed.  It won't let me turn off anything or inactivate anything....  What am I doing wrong?
Thx

    I'm sorry you're having a hard time getting an RSS Error when trying to wipe your old iPhone 4 baggagefree61. I can certainly assist you. First, contratulations on the iPhone 5. I'm sure your going to love our 4G LTE speeds!
How are you trying to wipe your old phone? Here are steps for a Hard Reset, which should allow you to wipe phone without any error: http://bit.ly/ViW2xM
Once completed, restart phone. Please keep us posted and let us know if this helps.
Thank you,
VanessaS_VZW

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