Dummy: Illustrator.exe - Fatal Application Exit
Recently purchased and installed CS4 Web Premium.
Launch Illustrator CS4
Click Open on welcome Screen
Illustrator Crashes with this error:
Dummy:Illustrator.exe Fatal Application Exit
The specified module could not be found. C:\Program Files (x86)\Common Files\Adobe\Adobe Version Cue CS4\4.0.1\VersionCue.DLL
Windows Vista 64 SP1
Existing Applications prior to Web Premium:
* InDesign CS4 stand alone
* Adobe Creative Suite 1 Premium
Tried running in XP compatibility, never gets past load screen
Tried running as Administrator, same error
Tried running updates: 5 of the 8 available CS4 updated failed to install (none appeared to be associated with Illustrator, however).
Anyone else encounter this or know of a solution?
Dont' know why the error lists "Dummy: Illustrator.exe" nor why it is looking for version 4.0.1 of the VersionCue.dll. I located version 4.0.0 in a slightly different directory path.
C:\Program Files (x86)\Common Files\Adobe\Adobe Version Cue CS4\Client\4.0.0\VersionCue.DLL
I may try moving a copy into the expected location and see if that allows a launch.
-mt
The root cause of this issue has finally been identified. This issue, cause, and solution are documented here:
http://www.adobe.com/go/kb408524
Please note that if a previous update failed due to the root cause, then it can leave your files in a state which will prevent future updates from working, simply because they don't find the files in the expected state. In which case, you need to do the complete solution, which involves a clean re-install (sorrry :-(
Sincerely,
Matthew
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Problem Event Name: APPCRASH
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Application Version: 15.1.0.39
Application Timestamp: 4d76c9e3
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Fault Module Timestamp: 4c296b69
Exception Code: c0000005
Exception Offset: 00021ae1
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Locale ID: 1033
Additional Information 1: 8e1b
Additional Information 2: 8e1b636bd3438ac15d03ef1549553b25
Additional Information 3: 1b31
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----- HPConnectionManager.exe - Fatal error --
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Steps I take to reproduction the problem (with or without creating or opening documents between):
Launch Illustrator
Exit Illustrator
Symptoms
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Faulting module name: AdobeOwl.dll_unloaded, version: 0.0.0.0, time stamp: 0x4b958fed
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Functioning or inconclusive workarounds:
Launch Illustrator from a new Windows user account
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Launch Illustrator with administrative priviledges ("as Administrator")
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If you are reading this for your own fix, you likely have TeamViewer installed.
"What?!", you say. "How on Earth did he know I have that on my computer?"
As odd as it sounds, TeamViewer with it's Quick Connect feature is the culprit.
Explanatory Hypothesis (Here's What I Think is Going On)
Since Adobe likes to be different even on a PC, they add their own computer code to handle the application's window dressing instead of standard Windows GUI architecture code. Notice the title bar looks different than that of any non-Adobe software installed on your computer. They decided to re-invent the wheel, so to speak.
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Solution
“Yeah, yeah. That’s all good. So, how do I fix it?”
Here's the skinny:
Open the TeamViewer window.
From the menu bar, select "Extras" and "Options".
Select the "Advanced" tab.
Click the "Show advanced options" button and then the "Configure..." button (for "QuickConnect button").
Add "illustrator.exe" to disable the QuickConnect button for it.
You may also want to add "flash.exe" if you have professional installed, which is reported to have the same problem.
Good luck and happy illustrating without crashing every single time you exit Illustrator. -
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Please see specific errors below for troubleshooting. For example, ERROR: DW030 ...
-------------------------------------- Summary --------------------------------------
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Thank God, my company's administration remembered this issue from a previous installation.
Best regards,
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Here's the error summary:
Exit Code: 6
See error summary below:
I installed the Visual C++ 2008 redis pkg from Microsoft site (both x86&x64) then tried reinstalling and after 2 hours the very error and nothing installed!!!
VERY FRUSTRATING...
Please advise
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 4 error(s)
----------- Payload: Microsoft Visual C++ 2008 Redistributable Package (x86) 9.0.30729.4148 {9C4AA28F-AC6B-11E0-8997-00215AEA26C9} -----------
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Hello there,
I've been having problems with Premier since installing it on Windows 8.1
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<PRE>Exit Code: 6
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s)
----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x64) 11.0.61030.0 {3E272A93-C06B-4206-AD02-0EBE02535E20} -----------
ERROR: Third party payload installer vcredist_x64.exe failed with exit code: 2147942750
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</PRE>You might attempt to simply REBOOT and then retry the installation.
VC++ 2012 x64 can require a restart. The Adobe installer is not designed to handle this situation. If this is the issue in your case, rebooting will resolve it.
You are less likely to run into this particular issue if you reboot your PC and then run the Adobe install with every other program and tray icon closed. -
Illustrator.exe - Entry Point Not Found
I have just upgraded to Creative Cloud, previously we had Adobe CS6 Design Premium. Before upgrading I de-installed Adobe CS6 Design Premium from my Windows 8 Professional 64-bit PC, I then ran the Adobe Removal tool went for a reboot.
After the reboot I went with the new install of Creative Cloud Apps using the latest Adobe Application Manager everything downloaded and installed fine however Illustrator in 32 bit version doesnt work, every time I click on the shortcut I get this error saying 'Illustrator.exe - Entry Point Not Found.
I completely removed Illustrator again and tried a second attempt at installing and keep getting the same error, also Adobe Illustrator CS6 Update (Version 16.2.0) will not install and neither will the Touch App Plugin Update.
Clearly something is weird with the install for 32-bit. The 64-bit version functions fine however I want to try and resolve this issue so that everything works.
Thanks,
MarkThat worked perfectly, so essentially I did everything you said in the first response, but then from the RUN prompt I typed %TEMP% and cleared all files. Also cleared out files from the Adobe folder which related to Illustrator.
I then enabled Administrator account as you highlighted, rebooted then installed fine.
Now works perfectly.
Thanks for your help. -
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Hi. We purchased CS6 Design Standard with 4 licenses. 3 of the installations are running without any problems. The 4th crashes a few times/day. It is always Illustrator.exe, specifically MSCVR100.dll that causes the problem. It's running on a Windows 7 x64 system with Avast AVS. After messing with security settings, scratch disks, etc I finally replaced the PC with a brand new one (same OS). We are still having the same problems. The detail from the windows event log is below. Since replacing the PC did not solve the problem I believe it must be either attached hardware, conflicting software or something the user is doing. The only things that distinguish this user from the others are:
Use of a Wacom tablet/touchpad
Use of dropbox (they often save directly to dropbox)
Any clues? I've been working on this for close to two weeks and cannot resolve. Thanks.
+
System
Provider
[ Name]
Application Error
EventID
1000
[ Qualifiers]
0
Level
2
Task
100
Keywords
0x80000000000000
TimeCreated
[ SystemTime]
2012-11-20T14:46:22.000000000Z
EventRecordID
3583
Channel
Application
Computer
Tarzlyn
Security
EventData
Illustrator.exe
16.0.0.682
4f6e45b7
MSVCR100.dll
10.0.40219.1
4d5f034a
c000041d
000000000003c9ca
64c
01cdc71efef146a9
C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe
C:\Windows\system32\MSVCR100.dll
0c9a4de6-3321-11e2-9468-e06995e36c7aThen unsinstall the old ones first using your Add or Remove Programs system control panel. Just keep trying.
Mylenium -
AppHangB1 Illustrator.exe error
This just happened suddenly today and I'm not sure why. I'm using CS5 and I use Illustrator every day. Any ideas on a fix would be great. It just hangs on start up and just won't launch. Tried reinstalling but that didn't work.
Description:
A problem caused this program to stop interacting with Windows.
Problem signature:
Problem Event Name: AppHangB1
Application Name: Illustrator.exe
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Application Timestamp: 4bad3bbf
Hang Signature: bc8d
Hang Type: 0
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Hang Signature 1: bc8dd72362decfac6b013e0e7def105e
Additional Hang Signature 2: 384a
Additional Hang Signature 3: 384a7c69ba5fb04e931d0a73f4657d46
Additional Hang Signature 4: bc8d
Additional Hang Signature 5: bc8dd72362decfac6b013e0e7def105e
Additional Hang Signature 6: 384a
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