Dump during execution of MD4C transaction for service orders

Hello
When we tried to run the transaction "MD4C" for service order,the dump occurs.
Kindly let me know whether this report is feasible for service orders?
Thanks for your reply.
Regards
Santosh

Hi,
Take help of ABAPer
Kapil

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How to configure follow up transactions for service order

Dear All,
I want to configure follow up transactions for service order as I already there is follow up transaction
For Service order below are follow up transactions
Service confirmation
Warranty claim
complaints
Task
If I want to add customized one then how to add ?? as I am not able to find out configure in IMG
kapil

Have you already customized Copy Control for your Service Order? If you want to add other transaction types the setting is necessary.
The customizing path is shown as below.
SPRO
-> CRM
-> Transactions
    -> Basic Settings
      -> Copying Control for Business Transactions
        -> Define Copying Control for Transaction Types
Regards,
Web

BDT TRANSACTION FOR SERVICE ORDER IW31

Hi Frens ,
I need to use BDT for adding fields on IW31 and i m not able to find the Tcode for the same. Please tell me the TCODE for same; for e.g for Contract account we have CAWM .
Please Help
Regards
Saket.

Hi Pete ,
thanks for the prompt response,
But I need to do it through BDT specifically , and cant use screen exit.
It would be great if you could help me with that
thanks & Regards
Saket

Authorization for "Accept Quotation" Business Transaction in Service Order

Hello All,
I need of Authorization Control for doing "Accept Quotation" business transaction in Service Order.
Process goes as follows.
Service Order created with Planned cost components with DIP Profile
Service Quotation got created through DP80
Then, Accept Quotation will be done in Service Order
Release of Service Order
Execution, Billing, etc.,
Here, I want to control of doing "Accept Quotation" by only authorized people.
I couldn't find any suitable Authorization Object under I_VORG_ORD under field BETRVORG.
We can control that business transaction through User status. Is there any other standard object available to achieve this??
Hope I am clear in my query & looking forward your suggestions.
Thanks in advance.

Maheswaran KD
Sorry, but I can't check at this client as we are not using CS processes.
Try popping into debug mode using "/H" and put a break-point on "authority-check" before continuing.
The program should now stop at all authorisation checks. See if any of these are suitable.
If not, then you may need to use a user-exit or BADI.
PeteA

Not showing transactions for creating follow up transaction for service tic

Hi,
I created copy copy control settings for transactions for service ticket.initially i created service ticket and saved the document.after that i clicked on follow up button and i am trying to selct transactions.but i am not able to see any transactions in drop down list for creating floow up transactions.
i am able to see in gui but i am not able to see in ic
Thanks & Regards
Kishore Kumar

You need to do also this:
1. Activate Copying Control of Activities
CRM - Transactions - Settings for Activities - Activate Copying Control of Activities
This will cause that only transactions defined in your Business Transaction Profile are visible in dropdown list.
and...
2. Define Copying Control of Transaction Types
CRM - Transactions - Basic Settings - Copying Control of Transaction Types - Define Copying Control of Transaction Types
Here select Source Transaction and choose Target Transaction.
Save and it's done.
Edited by: drabas on Apr 7, 2010 5:58 PM

In DP50 Error during material determination for service order

Hi,
While doing Resources-Related Billing request,the following error is displaying..
Kindly Help
Error during material determination for service order
Message no. AD01156
Diagnosis
An error occured during material determination for a dynamic item.
System Response
The system cannot perform the function.
Procedure
Check in the profile being used whether its characteristic allows the assignment of a material to each dynamic item.
501384
Message no. AD01156
Diagnosis
An error occured during material determination for a dynamic item.
System Response
The system cannot perform the function.
Procedure
Check in the profile being used whether its characteristic allows the assignment of a material to each dynamic item.
Thanks,
Mohit

Hi mohit,
You need to check DIP profile setting if profile is attached to your order type or not please check this
Thanks and regards
Sachin Kadam

Plan Assessment and Allocation for Service Orders (CS)

Hello,
I'm trying to run plan assessment (KSUB) and plan allocation (KO9E) for a service order (created via IW31), but I'm not able to do it.
I can do assessments (KSU5) and allocations (KO8G) with real values, but since I'm not able to do it in plan mode, I can't have comparative values between real and planned values (no value is flowing to allocation secondary cost elements).
Can anyone let me know if this is some sort of limitation for Service Orders? Because I checked SPRO in transaction code KOAI and for this type of orders there is no Indicator for Integrated Planning, nor it's possible to assign a planning profile.
Many thanks for any help you can provide!
Regards,
Cátia

I created a SAP message and they confirmed that this is not possible.

Default settlement rule with settlement type as FUL for service orders

Hi Folks,
Could you please advise me on the below issue?
Requirement: setting up of default settlement rule with default settlement receiver as u201CCOST CENTREu201D and settlement type as u201CFULu201D for the maintenance orders (Order category u2013 30).
I was trying to configure the same in transaction KSR3_ORI to assign the strategy to the service order type by clicking u201CNew Entriesu201D system not showing the drop list for the status column which is a mandatory field.
We have applied the below notes:
Note 313454 - Info: Default value for settlement type
Note 851975 - Settlement use automatic generation creates
Could you please guide us to get the default settlement rule for service orders along with settlement type as u201CFULu201D

I was also with this problem in 2013 january and only found some information about this, here.
Our solution was change the Maximum number of distribution rules in Maintain Settlement Profiles to 1, because we wanted the FUL rule and it is always in the first line.
Now, for curiosity, I was search for another solution and found the SAP note 2028108 that explain that is not possible to change the strategy for PM/CS orders.
This note was released at 09.06.2014

Stage wise payment for Service orders

Hi techies,
stage wise payment for Service orders. Following items are required in SAP while creating & releasing Service Entry. Matter has detailed by following example:
Stage wise payments for an item for eg: Rate is Rs 100 per Rmt.
Item shall be certified as 100% and released stage wise.
Say 60% release on deployment of machinery
Another 20% on execution of work
Another 10% on submission of final bill
Balance 10% as Retention Amount.
Please provide me the solution for release of part rate as explained above.
Thanks in advance,
NB

You,can use Invoice Plan....
In order to work with an invoicing plan according to ur requirement you mentioned, you must maintain the following settings (among others) in
Customizing:
Desired invoicing plan type
Date categories
Date descriptions
Date proposals
You can also specify whether the invoicing dates are to be entered/maintained manually or whether the system is to suggest them.
You can do settings here:
SPRO ---> MM --> Purchasing --> PO --> Invoicing plan --> see here all the settings...
Regards,
eswarmanu...

Printing shop paper for Service Order

Hi,
I can see for service orders (IW31) shop papers are used to print documents. And shop papers are basically written in sapscript. They are configured in SPRO for each order type along with their program name and subroutine name and form name.
But my requirement is I want to show a document currently stored in Business Document Service(OAER) when order print button is clicked. I have a program which currently shows a document stored in BDS in a screen upon executing it. But if I configure that program name in SPRO I get a runtime dump.
Could anybody please help me on that.
Regards,
Mainak

OK...try this:
in OIDB (notification) remove the selection check for all generic entries - this determines what is shown when you try to print. For example, if you have a setting for doc.type = * and it is checked for selection, each of those will appear when you print. By removing this selection check for doc type = *, it won't appear for yours. You should put a line there for your doc type with the selection checked. If you put a second line there for your doc type without the 'selection' checked - it will show, but be optional when you do a print.
In OIDG (work order), follow the same logic. Once you print the order, it will propose to print the notification as well (either selected or just available). Also, i think you should link the notification and order types in work order config.
This works when you are printing a work order, but i'm not sure if you can print the work order from the notification. I just tried this in my system and did get the notifications to print while printing the work order using the settings i've mentioned.

Organization Data for Service Orders and Service Confirmation

Hi,
Whenever I create any Service Order or Service Confirmation, the Organization Data is automatically populated.
My doubts are :
1. Is is mandatory to provide Organization Data for Service Order/Confirmation Creation ?
2. What/ Where are the customization for the Organization Management for the above scenario ?
Thanks and Regards,
Samantak.

Dear Samantak,
org determination should only be made, if you have customized it.
So please check which org. data profil has been assigned to the involved transaction types (in SPRO Define transaction types).
And what the profil does (the rule behind) can be found also in SPRO
- Master Data
- Organizational Management
    - Organizational Data Determination
      - Change Rules and Profiles
         -Maintain Organizational Data Profile
Please check the documentation there!
Regards, Gerhard

PCNF status for Service order

Hello Experts,
On Service scenario, I want not to proceed sales order if the system status of the service order PCNF (Partially confirmed)..... Is there any configuration path to do this?
Best Regards,
Amr

I hope you want to restrict sales order creation. There are 2 ways to restrict.
1. Using User Status for Service Orders
Create one user status profile in OIBS by having object type as Maintenance Order. Define one user status as PCN1. Double click that user status. Click create button in Business transaction & go to Partially confirm order option and select Set option. Then go to Create Sales document & select the option as Forbidden.
Assign that User status profile to your order type in OIOG.
2. Using System status
Its not recommended as it may affect other transactions & may create inconsistency.

Proceeding document for service order

In the case of recall/upgrade for service industry, product service letter can be created as a proceeding document for service order. I used to 0CRM_SRV_PROCESS_H for the service order. The BI content ODS for service order header is 0CRM_PROH. It contains an infoObject for proceeding document 0CRM_PREDOC. But it is not mapped in the transformation.
I have 2 questions:
1. which source field should 0CRM_PREDOC be mapped to?
2. is it possible to include produce service letter in regular service order? The object type for produce service letter is BUS2000210. I noticed only BUS2000116 (service order) is being extracted via 0CRM_SRV_PROCESS_H.
Thanks,
Jennifer

Madhu,
I am sure you can create a follow-up transaction from a Service ticket to Service Order, All you have to make sure is the setting in IMG for Follow-up are active and right.
Thanks

Number Ranges for Service Order

Hi All,
I want to create no. range for service order.
Generated no. should contain plant code as well.
eg VSC00AA001
here V is hardcoded
SC00 is plant code &
AA001 is no. generated from no. range.
Pls. tel me how to proceed...
bye,
Pranjali

This alpha-numeric format is not possible directly with SNRO settings.
You need to opt for external number range, and in the exit of your respective transaction you need to takecare of this number generation explicitly by programming.
Regds
Manohar

Standard Form for Service order.

Can any1 suggest me which standard form for service order?
otherwise should I go for New one? pls guide me..

If it is PM module then no need to go for that long path you can configure it in the OID1 transaction .
If it is PM module you cant develop smartform you need to go for script only.
As Wing mentioned try PM_COMMON script . Even I have worked on PM module but developed my own form
Regards,
Nageswar

Dump during execution of MD4C transaction for service orders

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