Dunning letter emailed or print by customer
Hi,
We are on 12.1.3, 11g database.
Is there a way to control whether a dunning letter can be Printed or Emailed at the customer level. Dunning plans allow us to send letters by email or print, but there is no control as to which customer gets is as email / print.
Any Input appreciated.
Thanks,
K
There is no seeded functionality per Oracle, we have to customize the dunning plans to achieve this.
Similar Messages
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Dunning letter - email/pdf problem
I want to email a dunning letter to a customer.
I have executed a dunning run.
I go back to the Recommendation report for the dunning run - when I highlight the row under the customer name and click print preview I can see a preview of the dunning letter I want to email.
When I click the 'Email' button and click 'Yes' to attach an edited report I thought that would attach the letter to an email as a PDF? (I have send E-Mail via Microsoft Outlook' selected)
But when I check my Outlook sent box the email has been sent but there is no attachment of the dunning letter - it's just an empty email?
I tried again and examined the 'Send message' box that appears when I click the 'Email..' button.
The data tab shows the dunning run listed but the Attachments tab has nothing listed.
Should the file be listed here if it had correctly attached?
Incidentally when I click the PDF button this just brings up the same print preview instead of making a PDF of the letter - is this significant i.e is the PDF function not working hence the 'attach edited report' function also cannot work?
I'd be grateful for advice on emailing dunning letters correctly
KarenHi Andrew,
Check this Link
Re: Email Dunning Report to the BP
Re: Automatic Dunning By Email
Regards
Jambulingam.P -
Dunning Letter Email for all customers
Hi All, I need your help in my requirement, which goes like this :- In F150 tcode(ecc 6.0), which internally uses RFMAHN20 program to display all customer accounts, we can select a customer and see the dunning letter(It's a sapscript) and also take a printout. I made some changes accordingly to add the email functionality so when user checks the print preview then a pop up promts for email address( which has default value of email address assoicated with that particular customer) and send pdf letter accordingly. But my requirement is to send email to all customers who may be selected via RFMAHN20( they may be all customers who belong to the same account type). How can we achieve this in the most easy way? I already copied standard FM's associated. So can I do something in them to resolve this or any separate program is needed( if so, how?)? Please respond asap. Thank you so much...in advance
Hi Husain...Thanks for immediate response. There is already data being pulled by standard function modules like PRINT_DUNNING_NOTICE(copied into Z). Can we use that in simpler way(without the need of any new driver program with all the data population again)? And your answer is correct which I already thought earlier and kept it as a last resort, because I need to populate all the data again, convert spool to pdf and send pdf's to all selected customers And one more thing is that the requirement is to schedule a background job which takes care of sending all the emails . So any more ideas?
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Dunning letter were not printed
Dunning Letter issue Country SWI.
Last dunning Run we detected that not all dunning letters were printed for the customers who have overdue positions. This problem was detected .. we have about 50 Credit Customers for which letters were not printed.
Here some Customer as examples:
CH3500
CH0527
CH0324
CH2546
CH2618
Best regards
Edited by: Rishitha007 on Oct 6, 2010 11:33 PMPlease note you can either recreate the dunning run so the customers get a letter, or if they were part of the dunning run but did not print, you can run program SAP F150D2 to re start the printing.
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Dunning letter (email) PDF attachment or body of email
Hi experts,
What is the industry practice for dunning letters when sent via email? Attach them as a pdf to the email, or add all the content of the dunning letter to the body of the email to make it easier for the customer to receive the message?
Thanks,
MarioHi Mario,
It all depends on the functionality that and payment option that are provided.
If the dunning letters contains and payment/remittance slip(through which customer can make payment in bank, outlet or post office) than the letter should go as PDF attached to mail with body saying that its the reminder for payment being missed,
But if the payment option is not like as described above than you can send the the letter in html body mail.
Regards -
Dunning letter via email with invoice attachments
Hi Experts,
We have requirement where in dunning letter should be send to customer via email along with invoice attachments.
We have copied standard script F150_DUNN_02 to custom one as per requirements and configured it in SPRO. We are using BTE 1040 to fetch the customer email address and assign it to structure c_finaa-intad.
This serves the purpose partially. The email goes to customer with dunning letter as an attachment properly.
The question here is how to send additional invoice attachments in the same mail? For example, if dunning letter contains 3 line items, then email should have 4 attachments( 1 dunning letter and 3 invoices).
Is it possible by some config steps? or please suggest me suitable approach to solve the problem.
Appreciate your help.
Thanks
SwatiHi Partha,
Here are the steps that you can follow :
1. Using following SPRO path assign the dunning form.
Financial Accounting (New) > Accounts Receivable and Accounts Payable > Business Transactions > Dunning > Printout > Assign Dunning Forms
2. There is standard BTE (00001040) that is provided by SAP which is called when dunning is run. SAP has also provided sample function module SAMPLE_PROCESS_00001040 to indicate how to use the BTE. The FM imports I_KNA1 strutcure and pass back structure C_FINAA.
3. Copy the standard FM to custom Z-FM and using I_KNA1-ADRNR fetch customer email address. If email is maintained, set c_finaa-nacha = 'I' and c_finaa-intad - <email>.
4. You can also set the title of PDF file in email by setting c_itcpo-tdtitle as per requirement.
5. Goto transaction FIBF. Settings-> Process Modules-> of SAP Application
6. Add new entry with Process 00001040, application FI-FI and function module as custom FM created in step 3.
Above steps are enough if you want to send dunning email to customer. If there is a need to send invoices as an attachments along with email then there is a need to enhance the standard FM PRINT_DUNNING_NOTICE. I used following approach to achieve the purpose.
a. I created another custom FM to send invoices which I am calling from PRINT_DUNNING_NOTICE. For this, I am using implicit enhancement option to modify standard code. With this option, I am able to send 2 emails back-to-back one with dunning letter and other containing all invoice attachments with respect to dunning letter.
Let me know, if you need further guidance.
Regards,
Swati -
Hi ,
I want to send dunning letter through F150 tcode.The customer wants both option email as well as print.I have done the coding for both.But the program takes only one option at a time. The client wants both the option that send mail as well as print.How to do this.
Thanks & Regards,
Anagha DeshmukhHi,
You can [Check this. Hope this might be helpful|Sending dunning letters by email;. And also [Check this thread.|Dunning letters Option - Print/email;.
Thanks,
Abhijit -
Under the Insurance Log when trying to print a dunning letter in advance print I keep receiving this error "RuntimeException; nested exception is java.lang.NullPointerException." Does anyone know how I can correct the error...
This is only happening on newer "Jobs" that we have in our system... maybe I am missing something along the lines in setup??
Edited by: 795046 on Sep 15, 2010 2:19 PMAha, I saw this back in 2008, and the solution was the same. I see that I had a ticket out with Primavera at the time, but all that history is lost now. So I'm not sure if I ever figured out the underlying cause.
Cheers,
Daniel -
Printing Dunning Letter at Customer Aging
My client is using SAP B1 2005 SP1 Patch 42.
Dunning term and dunning level has been properly set up.
We have also design the dunning letter for dunning level 1, eg called it DunningLetter#1
When using Dunning Wizard, SAP prints the letter for dunning letter for dunning level 1 with no problem. However it does not allow preview on the screen.,
Therefore, we try to running Customer Ageing by Due date so that we can see the dunning level, if needed change it. However, when try to print preview dunning letter, it shows nothing on the screen. However, it can be printed directly to the printer.
Is this how it is supposed to work? Ie, we cannot print preview dunning letter.Hi Shwu
This is a known limitation on SAP Business One. You could try printing to a document generator or PDF, but unfortunately the system updates the dunning level with each print regardless of printer.
Kind regards
Peter Juby -
Send Dunning Letter to Customer thorugh Email ID
Hi anybody,
Please explain to me how to send dunning letters into customer using Customers Mail IDs . My users asked to me once do Dunning letter F150 all customers dunning letter send corresponding customer mail address.
How do I setup in SAP send mail to customer. Please explain steps of send mail to customer.
I will appreciate goods answers to me.
Thanks
Regards,
S.MuthuSending dunning letters by email
Hope this thread is useful.
Regards,
Ravi -
How to Print Dunning Clerks email & Fax No. on Dunning letter
Hi Experts,
I have requirement about Dunning letter. Client is already using a dunning letter with specific format. Now he wants to Add Dunning Clerk email & Id & Fax number on the available format. I am unable to find specific Table for both(Dunning Clerk email ID & FAX Number) from which I can fetch the value & print on the form. We are using Cusomize form for this.
Appriciated your quick response.
ThanksHi Kapil.
Please check in table KNB1.
Clerk's fax: TLFXS
Clrk's internet: INTAD
Regards,
Mohammed Kalim -
Hi,
I want to send dunning letter ( Tcode F150) through email.As per SAP note 328124, I copied OPEN_FI_PERFORM_00001040_P into z FM. Also add new entry for 00001040 event in FIBF tcode.But still when Iam running the Tcode F150, it shows print preview option.Email is not sent to the user. When I debug the program, it stops in std. FM ( i.e OPEN_FI_PERFORM_00001040_P ) not in Z FM that I have created. Please guide on this issue.
Thanks & Regards,
Anagha DeshmukhDid you activate your product? FIBF -> Settings -> Products -> Customer (click the checkbox)
-
Dunning email and print at same time.
Hi all,
My client need to send Dunning document as email to the customer, at the same time they want to generate
printout also for the same. I have successfully send an email to customer email address.
But i am unable to generate print out for the same.
They need to generate email and print out out for the dunning..
My question is: can we generate both email and print out at the same time for the single run of F150 for one customer.
If it is possible please let me know how can we do it.
Thanks,
Raghavit's not possible.
rohit -
Dunning email and print both at a time
Hi all,
My client need to send Dunning document as email to the customer, at the same time they want to generate
printout also for the same. I have successfully send an email to customer email address.
But i am unable to generate print out for the same.
They need to generate email and print out out for the dunning..
My question is: can we generate both email and print out at the same time for the single run of F150 for one customer.
If it is possible please let me know how can we do it.
Thanks,No,
I have by pass the dunning doc to generate the email instead of printing using BTE concept.
but my client need to print and email both at time at the time transaction F150 triggering.
Hope there is no way to change dunning standard print program to create in SAP. since it wont take any customer program to print
dunning documnets..
So, is there any way to get the print and email for the same dunning document.
Thanks, -
'Dunning Letter Print from Dunning Letter Generate'
hi,
How can i run the "Dunning Letter Print from Dunning Letter Generate" standard program without runing the spwaned program called 'Dunning Letter Generate'.I mean i want to run the 'Dunning Letter Print from Dunning Letter Generate'(execution method: report) independently.
I need to pass the parameters to the 'Dunning Letter Print from Dunning Letter Generate' directly instead of passing to the spwaned program ''Dunning Letter Generate".
Thanks
DevenderHi Gareth,
New parameters to be add are:
Tier : <xxxx>
Service Segment: <xxxxx>
Account Manager: <xxxx>
Location where I am picking these 3:
navigation:select any AR responsibility
customer->standard(query with any customer)->customer address
we have enabled 'site use information' dff in customer address window, from this dff we are taking these 3 parameters.
reason to add these 3 parameters:
we cant treat all the customers same. so we need to send some smooth(no harsh) dunning letters to some of our most trusted customers. so how can we identify gud customers in the list.
so we have enabled site use information dff. those customers who is have values for these 3 parameters. will be treated as v good and reguler customers for us. so for them we can send other dunning letters.
note*: this is to identify the customers like reguler customers,non requler customers.
bez in spwaned program we have parameters like 1.customer low 2.customer high. thats it .so it is very difficult to find out the nature of customer.
pls advice me on this..to proceed further..
Thanks
Devender
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