Dunning Letter No is always 1 even though Dunning Level is 2, 3 and so on
Weird problem on SBO 2007A SP 1 PL5
Dunning Levels seem to be set appropriately:
Dunning Letter 01 - 15 days
Dunning Letter 02 - 35 days
Dunning Letter 03 - 50 days
Dunning Letter 04 - 70 days
Dunning Terms are one letter per Business Partner with Apply Letter template by Highest Level selected.
The Dunning Wizard shows business partners with level 1,2 and so on, yet the Letter No. is always 1.
How can I get the Dunning Wizard create letters for other levels other than 1?
Here is a screen shot of my Dunning Wizard Step 5 of 6. http://www.octavesolutions.com/erp/dunning.jpg
Any suggestions would be greatly appreciated.
Thank you for your time.
Hi Mike:
I have solved the problem on my system. It is not related to my comment below. Can you check to see if you have checked the box to "Apply Letter Template at Highest Level. " I hope this fixes it for you.
I am having the same problem. I have the PLD's assigned to each Dunning level and everything tested fine in demo. It printed the correct letters to the correct level.s Now it prints the same letter for every Dunning level and the letter is not one of my PLD letters. I now see the "Dunning Levels - Setup Window" has been activated . It was not there before. According to the help this is activated from the form settings on the mani menu. Do you have the Dunning Levels showing above Dunning Terms in the Admin > Setup > Busienss Partners menu activated. Just wondering if we have the same issue??
Edited by: Vicki Smith on Sep 28, 2009 6:47 PM
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