Dunning letter print output error

Dunning Letter Generate and Custom Dunning Letter Print is not giving an output.
The message is: "The file cannot be opened because it has no pages."
Does anyone knows what might be the reason? and how to make Dunning letter work again..this is something urgent because this error is right now in the production and the users are really facing problems without the Dunning Reports
I really appreciate for the quick response
Thanks in advance!
Best,KK

We have customized Dunning Letter
It used to work perfectly sometime back ...I dont know what went wrong suddently it is giving error when tried to run Custom Dunning Letter Print gving error "The file cannot be opened because it has no pages." [/b
Not able to understand what might be wrong??
I checked data for one customer in EBS (Customers>Customer Standard>Input customer number (xxxxxx)>Button Find>Button Ok>Button Open>Tab Characteristics) Even though in EBS form I saw that Language field contains value but respective field in DB was empty.
My question when we run Dunning Letter from which level does oracle picks up the language??
Is it from Address level of the customer??
We have different environments which are clones of production. when I tried to run Dunning Letter in DEV environment which is used for building and testing which was a recent clone of production, it worked for me...not able to understand why it is not working in production??
Best, KK

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    My question when we run Dunning Letter from which level does oracle picks up the language??
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    Best, KK

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