Duplex printing challenges - Canon Imagerunner C2550

I'm trying to perform some duplex printing with a Canon C2550. The printer is capable of duplex printing however the option to enable duplex printing in the printer settings on the Mac is greyed out. Trying to use the Canon iR C2380/2550 UFR II (US) driver. I can't find any deplex driver settings in the properties of the driver either. If I switch to the Generic PCL Printer driver installed the Duplexer check box shows up in the driver properties however the printer sees the print request as an invalid formatted job.
Any suggestions as how to correct this issue?
Thank you!
Greg

One more important point to include: This is a networked printer, not a local printer. Thanks!

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I fixed the problem, however I've seen a lot of questions about the Canon duplex printing issues with some Mac users so I thought I'd put my solution up to help anyone else.
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I have a Canon i860 printer which I have had for a couple of years and have loved it. But since I upgraded a little over a year ago from a Lombard PB running OS 9.1.1 to a G4 iBook running OS 10.4 in its various incarnations I have not been able to print duplex copies. When I can get it to show up on the under the printer menu when I attempt to print the job just automatically stops and it will not print. I have tried loading new drivers but nothing seems to help. Any advice?

Hello James,
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Hi,
I have a canon MX 410 printer and I can not find how to disable the duplex printing.
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Hi,
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Say thanks by clicking the Kudos thumb up in the post.
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Does anyone have a Canon MP830 connected to their
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dialog box does not allow me to click on the
double-sided printing option.
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Message was edited by: Samson Lau

I downloaded the manual that is located on the bottom of the page you have given the link to. Unfortunately it is written in Japanese (understandable given it was on the Canon Japan web site) but looking at the picture on p3.34 it shows the binding position of the paper. The image looks similar to the view in the UFR2 driver so you may have a menu heading of Finishing. If not, have a look at the picture on this page and see if you can match the view with the options you have in the driver.
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I've installed the drivers/softwre, added the printer.
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Hi William,
Thanks for the reply. Okay, let's assume it is a Canon board. Therefore I recommend you perform the following steps.
1. Ensure you are using the Canon PS Driver v1.60. This was the first version of a Universal driver to include support for Intel Mac's. You can download it from the Canon Australia web site (http://www.canon.com.au/products/business/multifunctionals/multifunctionaldigital_devices/iRC2620drivers.aspx).
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3. Once the Mac has restarted you can run the installer for the v1.60 driver. You will have to reboot again once the installation is complete. With the Mac back on, open the Printer Setup Utility. Click Add and then click More Printers. Select 'Canon IP (PS)' and then enter the IP address of the iR C2620 and a queue name of LP. Click Add. The driver queries the printer, selects the appropriate ppd and configures the cassette and finisher setup.
4. With the printer now residing in the printer list, open TextEdit and write a few lines of text. Click File > Page Setup and ensure that A4 is selected. Then select Print and click Copies & Pages. Select Special Features from the menu. You will see an image of the copier and the Job Accounting tab. Because the driver queries the printer, if Job Accounting is enabled, the driver will reflect this. So you will have to select the Job Accounting tab and enter a valid ID and password. Now make sure this ID has enough prints remaining. If you are using an ID that doesn't have any remaining prints, the job will be deleted once it arrives at the copier. The other things to watch out for is the value for colour and b&w. With the cost of colour printing, some admins set the colour value quite low (or zero) meaning that if your document does have any colour it will be deleted by the copier once the colour print limit is reached.
5. With the ID and password set ( if needed) print the document. If it prints then open a different application and see if you can print from it. If it doesn't print, then please post back here the last 10 entries from the cups error log. This can be found via the Console application or the System Profiler.
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Hi All,
Has anyone gotten duplex printing to work on OS X (10.4.9) with the Canon MF4150? They just released a new driver version (1.5):
link: http://www.usa.canon.com/consumer/controller?act=DownloadDetailAct&fcategoryid=3 35&modelid=14444
I installed this over the 1.4 version. The two-sided option (on the finishing tab of the print dialog) is still greyed out.
Canon tech support says that two-sided printing is unavailable on this printer.
However, someone over at macintouch says that they have gotten two sided printing to work on the MF4150:
http://www.macintouch.com/readerreports/printing/topic4318.html#apr13
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MacBook Pro 2.0GHz Mac OS X (10.4.9)

The MF4150 uses the UFR2 driver that is also used on the imageRUNNER copiers, which I already have installed on my 10.4.9 MBP. I added the printer driver and can see that the machine definitely supports duplex printing. As you have found it is located under Finishing > Print Style > '2-sided Printing'.
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Also, I've had issues with the Canon drivers/ppds where one option is greyed-out due to a constraint. For example, to staple a print job the collate needs to selected. But after selecting this, the staple option is still not available. You have to select another menu item, such as ColorSync, then go back to Finishing to select Stapling.
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I usually have letterhead paper in my printer tray. And everything used to work fine: if I were printing single-sided or duplex, the printer always printed the first page properly, on the side with the letterhead.
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If I load the paper face up, duplex printing puts page one properly on the letterhead side. But if keep the paper face up and print single-sided, it will print page one on the back of the page.
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Thanks in advance.

Hello Roger,
I just tested your symptom on a Canon MG6150 and it appears to be working fine for me.
I loaded a letterhead sheet face-up into the printers cassette. I then selected to print a single page from TextEdit. The text printed on the correct side.
I then created a second page in TextEdit document and selected to print. From the print dialog I enabled the duplex setting in the Duplex Print & Margin menu of the Canon driver. With the letterhead sheet loaded as face-up, page 2 printed on the blank reverse side first, and then paper was pulled back into the printer and page 1 was printed on the letterhead side.
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The Print Preview appears to work correctly. When I print to PDF, it generates a landscape-oriented page and everything looks right. But when I send to the printer, it seems to have put the page into landscape orientation, but printed it onto the page in portrait orientation (i.e., there's a big top and bottom margin, and the right side of the page is cut off). I looked on the ImageRunner itself, which can display a preview of the page to be printed, and it displays exactly what it eventually prints (the wrong orientation), which implies to me that it's a problem on the Mac end.
The problem was previously reported by another person back in January at MacOSXHints. However, it sounds like they were printing (to a different iR model) using SMB, which I'm not (I'm using Canon IP). In any case, it doesn't seem like the problem was resolved for them.
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--Mike

Based on John's reply about the Page Setup > Orientation not being saved within a preset, which I totally agree with, I was wondering how your preset would be showing the document preview in the correct orientation. The only thing I can conclude is that the file must have been created as a landscape document, because the preset will not influence the orientation if this is set via Page Setup. So how is your landscape document printing on portrait paper?
I did some testing with our iRC6870. I created a landscape document in Word and then saved it as a pdf. I then opened the pdf in Preview, which showed the document in landscape orientation, and printed it using a preset that have stapling and two-sided set. This document printed fine.
I then took the same document, and chose to print it to a cassette that had the paper loaded as A4R. This was the only way I could get the landscape document to print the same as your result, with the large border on the top and bottom.
So, could the presets also have a tray selection saved, and this tray currently has the paper loaded in a rotated (short-edge feed) orientation?
If this is not the case, you also mentioned that you can preview the document on the 6870, which shows the output you are getting. Since there is no ability for the Canon board to do this, then I believe you do have the imagePASS-G1 print controller, as this RIP does give you previews of printed jobs. I also believe that you may be able to select orientation via the Printer Features and this was set in the preset. Can you confirm this please.
PaHu
Message was edited by: PAHU

Connected wirelessly to Canon printer MX340. Duplex printing option is grayed out for me but not on my daughter's non-Mac laptop or husband's PC which is connected to the printer. Mine has two-sided option available at the Apple store. Any ideas?

We use a Canon MX340 series printer/fax/scanner. My husband has his PC hooked to it and my daughter prints wirelessly from it with no problem with her non-Mac laptop. I have trouble printing. Often it does not print and I have to delete the job from the queue. Other times it will print OK but two-sided printing is always grayed out in my printing options. When I took it to the Apple store and printed on their network (selecting their printer) the two-sided option was available. Makes me think the printer is set up wrong, but I am not certain. A fw times at home when trying to print I got an error message about incompatible fonts, but it printed anyway after deleting the job and starting over. Does anyone have any ideas? Thanks

OK, just an update.
Two years into this, I still find I can only do full duplex printing by using Windows XP running inside of VMWare. I've had occasional, ephemeral luck with duplex printing, but nothing long lasting.
I've tried this in Tiger and Leopard (now at 10.5.6), and I've had this issue with Canon printers MP780 iP4300 and MP610, direct connected to my Core2Duo 17" MBP. I also have this issue when printing over a network, but that's a much harder problem to solve.
Currently, this is my #1 most pressing issue for my Mac, because not being able to print from a computer when you print a lot is a really big drag, and using VMWare all the time is also a really big drag. Other people posting seem to be able to print in Duplex using the very same printers. What could be wrong with my MBP? I see the duplex box option, but most of the time it's grayed out as if my printer doesn't support duplex.
I've tried direct selecting printer drivers from the system preferences, but nothing seems to have an effect. And this is off of a clean Leopard install.
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I am willing to pay good money to anyone who thinks they can fix this problem.
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MacBook Pro won't print in color to Canon ImageRunner network printer

I have a MacBook Pro that I have installed drivers for and I am able to print to the Canon ImageRunner Color 5185i printer in our office. However, I cannot seem to get it to print in color. I have downloaded and installed the latest drivers from Canon but to no avail. Anybody have any ideas out there? This is a network printer with it's own static IP on the network. So frustrated...

I was having a similar problem with an HP printer. When I checked to see which driver my laptop was actually using (System Prefs>Print and Fax>Options and Supplies>Driver), it was using some sort of generic driver that worked fine for black and white, but wasn't getting color. I chose the HP driver out of the set listed and can now print in color. I know you said that you installed the latest drivers and you have probably already checked to see if those drivers are actually the ones being used by your computer, but if not, that might be a solution.
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Duplex printing challenges - Canon Imagerunner C2550

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