Duplex Printing Mirror Image

We have just purchased this machine.When printing any PDF document and choosing 'flip on long end', the flipside prints in mirror image.If seleting 'flip up' it prints correctly but with pages up and down.I need a solution - it's a real problem for our business.

The first step would be to try to establish whether the underlying problem is due to a printer firmware fault, or a (Windows?) printer driver fault: Capture a small, sanitised data, 'good' ('flip up') print job to a nominated .prn file, by selecting the 'print to file' option in the Print dialogue.Capture a 'bad' ('flip on long end') print job (of the same source document) to a different nominated .prn file.Compare and analyse the two files to try to determine if there are minor or major differences.If the printer driver is PCL5 or PCL6, you can analyse the files using the PRN File Analyse tool in the PCL Paraphernalia application, available via http://www.pclparaphernalia.euSuch analysis should tell you what the printer is being instructed to do.

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    I work on behalf of HP
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

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    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
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    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

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    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

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