Duplex printing switches to single page at a certain point in pdf file

Hi everyone,
I have combined about ten separate pdf files into one complete pdf file for a client. The problem is that when they print the file using duplex printing, they're saying that at a particular point in the document it switches to single page printing instead of duplexing all the way through. It seems to be switching to this single page printing at the start of a particular section, ie. I mentioned that I had combined separate pdf files into the one document and it switches to the single pages where one of these separate documents start. I went back to the original Indesign file relating to this document and noticed that when I pdf this I can see the following in the range field that I assume is related to section numbering as the document contains sections:
Range: +1-+12
The other pdfs that were used to create the combined file also have sections but the abovementioned numbering doesn't appear in the Range section like the problematic pdf I mentioned above.
Can someone tell me why the duplexing stops at this certain point? Does it have something to do with the section numbering as explained above? Also, I have tried to reproduce the issue from my end but mine is printing it perfectly well, i.e it duplexes all the way through, so could it be an issue with their printer or some setting they have? Or can I fix it somehow from my end by manipulating the original indesign file that has the sections?
Really appreciate any help.

It's probably on their Printer setup. Sometimes if you set print for duplex then another Operator comes in and uses the same printer and assumes it's simplex printing it can print duplex or whatever the previous print setting was used.

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Duplex printing switches to single page at a certain point in pdf file

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