Duplex scan option missing on HP Officejet Pro 8500

Moved to another board
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Hi @SB-MRE 
I would like to help you setup your scan to email. During the profile setup process, you might be asked for SMTP server name, SMTP port number, or authentication information. You can contact the email/Internet service provider or system administrator for the information. SMTP server names and port names are typically easy to find by doing an Internet search. For example, use terms like “gmail smtp server name” or “yahoo smtp server name" to search.
Please use the following document to help you through the setup; How to Scan: From the Printer Control Panel (Including Scan to Email, to a PDF, and to a Network Fol...
Upon opening the document above, click on Scanning to email (N911g and N911n models that use network connections only), then you will see Mac under Step three: Set up the Scan to Email profile.
I hope this helps.
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Sunshyn2005 - I work on behalf of HP

Similar Messages

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    Yes, I have done the whole delete the current printer drivers, get the drivers through Software Update, reset the printing, etc. None of that has worked (well, on occasion it works for a while). I am not using the drivers that came with the HP 8500; I'm told that you should use the drivers from Apple Software Update.
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    Any help would be appreciated.
    Thanks,

    Hi,A phone cable connection to a landline is required for faxing. Generally, a wireless connection only refer to the connection with a computer for printing and scanning, it do not refer to a fax setup. Regardless, the specific device does not support any wireless connectivity but only a wired network or a USB. Regards,Shlomi

  • Scan to Computer problem HP Officejet Pro 8500 (A909a) OSX 10.7.5

    Good afternoon,
    First of all I appologize if this question already has been asked a thousand times, but I am unable to find a solution in the somewhat simular stories. But reading thru all off them, while English is not my native language, was beginning to wear me out.
    My set up is as follows:
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    - 2 iMac running with 10.7.5
    One can be selected using the "scan to computer" and the other can't. Both have identical systems, the only difference is the one that can not be found by the printer is the one that has done all the available updates.
    So far I have done an "repair permissions", looking for additional updates and finally an uninstall of the software. I installed the programme HP_Installer_Officejet_Full_Group05_10.6.dmg (which I believe is the one that came with the printer) after which it all works again. So problem fix I know... but when checking for updates using the Apple update, there is an update waiting for me and when I run that one, that computer dissapears again from the "scan to computer sellection).
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    Welcome to the forums, I hope you are well
    I noticed your post and have read it thoroughly. My first question to you is, what is the update that is waiting? I would like to know about the update before we continue.
    Please let me know and I will gladly look into this some more for you!
    Best wishes,
    R a i n b o w 7000I work on behalf of HP
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    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Scan to computer using HP Officejet Pro 8500 produces empty pdf

    Hi,
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    Thanks,
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    Welcome to the forums Beth
    Thank you for posting in the community. I will certainly do my best to help you with the scanning issue you are running into after upgrading to Windows 8.1. I would like you to try a few things.
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    There is a video on this post that will show you how to scan through Paint if you need assistance: Scanning with Paint in Windows 8
    Try scanning by using the Solution Center from your desktop and let me know if you see any errors as well.
    Hope to hear back from you!
    Enjoy your Thursday
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • I can print to HP Officejet Pro 8500 - A909g but I can't scan. Won't recognize?

    I have HP Officejet Pro 8500 Wireless All-in-One Printer - A909g and a Lenovo T410 lap top.  I can print but my computer doesn't recognize my my 8500 to scan?  I have uninstall and reinstalled the software and still nothing!  I have checked with my wireless network Linksys and everything checks out.  They tell me that the problem is with my HP 8500.  I have hardwired to the printer and it scans okay.  What must I do to wirelessly scan?
    Thank you,  John

    I had the same problems as reported in previous posts.  I reinstalled my entire system and upgraded to Windows 7, 64 bit, Ultimate.  Only the priint driver would install from the Full Feature Drivers option at HP Support.
    Uninstall/install print driver to no avail.
     Turn printer/router/computer off/on.
    Download full feature drivers from HP website. (Only print driver was downloaded.)
    HP diagnostic utilities did not discover a problem.
    I believe the problem had to do with the drivers accessed via the  HP Support site.  I downloaded from the following location:  http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02073861&jumpid=ex_r4155/hho/ipg/cc...
    Ran the Install Wizard from there and the printer/fax/scan tests.  Passed all.  All drivers are now installed as is the HP Solution Center. 
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  • Scanning to Computer, HP Officejet Pro 8500 Wireless All in one Printer A909g

    I am unable to scan to computer with Win 8.1 using my HP Officejet Pro 8500 Wireless all in one Printer A909g.  I can scan to email.  The system says my drivers and software are up to date.  When trying to scan to computer all I get is a blank scan file with no scan number (Scan_Doc0054) as I used to with Vista.  In Vista I was able to drive the whole process from my computer.  When scanning to email now I have to drive it from my printer as opposed to the computer.
    I restarted an old computer running Vista and the 'scan to computer' function is operational.  As far as I am aware there are no other functional problems with the printer.
    Any help would be very much appreciated.  Thank you.

    Hi John046,
    I am sorry to hear that did not work for you, I do have some more options for you to try:
    Uninstall the software. Uninstalling the Printer Software.
    Clean boot the computer. How to perform a clean boot in Windows.
    Disable any antivirus programs. Windows Defender - Turn On or Off in Windows 8.
    Disable any firewalls. Disable firewall Windows 8.
    Re-install using the HP Printer Install Wizard for Windows.
    If that does not resolve your issue, please call our phone support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
    Hope this helps!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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  • HP Officejet Pro 8500 A910 Scan to email failure Error Server Failure Try again Later message

    HP Officejet Pro 8500 A910n  ( CM758A ) Scan to email failure  Error  Server Failure  Try again Later message
    Ran HP Print & Scan Doctor - finds no problems. When sending a scanned document to the user email it has " Error Server Failure  Try again Later " message . Can run test to the scanner without any errors.  Tried to reset the printer - same result.
    Any help would be much apreciated.  AHuber

    Hello there! Welcome to the forums @TheShadow42 ,
    I read about the scan to email issue you are having and I will gladly try to help you! I would suggest checking your scan to email settings from the EWS, and perhaps run the scan to email wizard again. You should also see a scan and test option in the setup.
    Here is a link to the User Manual, that has quite a bit of great info. Check out page 62 for the scan to email information.
    Good luck
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • HP Officejet Pro 8500 A 910 - Missing entry: RunDLLEntry

    Each time I boot up my computer, I get the following error message on the Desktop:
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    Hi Sunriver10,
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    I will be happy to help you.
    Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box, type %temp%.
    Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted.
    Uninstall the software again - Uninstalling the Printer Software.
    When the uninstall has completed restart the computer.
    Follow these steps to reset the registry settings and options for Windows Installer.
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    In the Openbox, type msiexec /unregister, and then click OK.
    Hold down the Windows Logo key on the keyboard and the 'R' to open the run box.
    In the Open box, type msiexec /regserver, and then click OK.
    If you have any difficulty with this step, please use this link to perform it another way.
    Restarting Windows Installer.
    Run Disk cleanup from Accessories\ System Tool <How to Delete files using Disk Cleanup
    Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
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    Do a msconfig and turn off any start up programs and Antivirus Software before running the Wizard.
    Turn then on again after. How to use MSCONFIG.
    Download and run the HP Printer Install Wizard for Windows.
    The HP Printer Install Wizard for Window was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer.
    Please let me know if this does resolve the issue.
    Thank you for posting on the HP Forums.
    Have a great day.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • HP OfficeJet Pro 8500 A909a - scanning stopped working in Windows 8

    I'm using a HP Officejet Pro 8500 with Windows 8, connected via Ethernet.  I was having a scanning issue with Windows 8 when I first upgraded from Windows 7 a few months ago that resolved when I reinstalled Windows 8 completely, but now it seems tha the problem is back.  It was scanning fine until a few days ago, and when I tried then, the printer said "No scan options - refer to device documentation."  When I open up HP Solution Center, it says "HP Officejet Pro 8500 A909g Disconnected!" even though it continues to show me my current ink levels.  I can still print, but scanning does not work.  There doesn't seem to be any issues with how the printer appears in Device Manager and Printers and Devices.
    Sometime in the last 10 days, right around the time that scanning and HP Solution Center stopped working, HP Update downloaded an update.  Does anyone know if this is related to my scanning issue, and more importantly, how do I get this thing working again?

    Hello,
    Please uninstall the existing software, and then download and run the HP Printer Install Wizard from www.hp.com/go/tools 
    Regards,
    Jabzi
    Give Kudos to say "thanks" by clicking on the white star under my name.
    Click "Accept as Solution" if it solved your problem, so others can find it.
    I work for HP
    Regards,
    Jabzi
    Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
    Click "Accept as Solution" if it solved your problem, so others can find it.
    Although I am an HP employee, I am speaking for myself and not for HP.

  • How can i get my computer to scan a document from my HP Officejet Pro 8500

    How do I get my computer to scan a document from my HP Officejet Pro 8500..?  The scan option is saying refer to device documentation to troubleshoot..?

    Hello there! Welcome to the forums @lizturner630 !
    Please let me know which model of Officejet 8500 you have, and I will check in to the Full Drivers for your printer.
    You will  need to have the Full Feature Driver and Software installed successfully on your computer in order to scan.
    HP Officejet Pro 8500 All-in-One Printer - A909a
     HP Officejet Pro 8500 All-in-One Printer - A909b
     HP Officejet Pro 8500 Premier All-in-One Printer - A909n
     HP Officejet Pro 8500 Wireless All-in-One Printer - A909g
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • HP Officejet Pro 8500 A909a_ Scan with HP Solution Center doesn't work

    Hallo.
    My name is Michele.
    I can't use  HP Solution Center for scanning with my HP Officejet Pro 8500 A909a (I have windows 7 O.S.) because, when I click on "Scan document" , a white error windows appears and says"Necessary Component is not founded or not correctly installed. Install again HP Photosmart software" . I uninstalled and installed again the software but it doesn't work. Previously it worked with XP. Recently I've updated XP with Windows 7 and I found HP Solution Center doesn't work. Perhaps it doesn't match with Win 7?
    Thank you to everyone who wants help me
    This question was solved.
    View Solution.

    Hi Folks,
    I appreciate the time you have taken trying to resolve this issue. I was able to do some more research, and found a helpful solution, please click on the link below to get started:
    The HP imaging device was not found... -Error popup
    Please try the recommendation and let me know the outcome.
    Thanks,
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • HP OfficeJet Pro 8500 A910 - Unable to get it to copy, receive a fax, scan, or print

    Dell Studio
    Microsoft Vista .. 64
    HP OfficeJet Pro 8500 A910
    Up until a week ago, this printer was performing just fine.  I am unable to get it to copy, receive a fax, scan, or print.
    ==============================
    Unable to print.
    Job in queue.  printer screen says "now printing",  However, nothing prints. 
    When I tried to reinstall the drivers, I got  ... "Error 0X00000643"
    Ran "EndError" scan and fixed any/all problems.
    Still ... No Joy.  Still .... Unable to print.
    Tried printing a "Test Page".
    Still No Joy !!
    Screen on printer says "Now Printing"
    However, nothing happens.
    Does anyone have a suggestions?
    Thanks In Advance,
    EarlLJ

    Same problem here. Already got it replaced with a refurb machine three times. Was fine for a while, then it started the same problem again. Any idea, before I toss it out of the window?

  • HP Officejet Pro 8500 A909g - Streak down middle of the page during scanning only

    When scanning documents there is a black streak down the middle of the page.  I have already followed the help instruction to clean the glass, rollers, etc...  I have turned off the computer and the copier & then restarted.  I'm still having the same problem???

    Welcome to the HP Forums Bjoyful,
    I read your post, which indicates that you are getting a black streak down the middle of the page when scanning.
    I can help you with this.
    I would do a hard reset to see if that will resolve the issue.
    Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
    Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
    This ensures the printer is receiving full power and may help this situation. When scanning with a surge protector, it can cause the vertical lines.
    Just to make sure this is the document you followed to clean the glass and rollers, I have included it.
    Vertical Bands, Streaks, or Lines in a Copy, Fax, or Scan.
    Update the printer's firmware if you are still having issues. HP Officejet Pro 8500 Wireless All-in-One Printer - A909g Drivers.
    Do you get the black lines scanning from the glass and the ADF?
    If you need further assistance, let me know.
    Have a wonderful day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • HP Officejet Pro 8500 A909g - doesn't save a scanned PDF file on Windows 8.1 64 bit

    I have just purchased a new PC with windows 8.1 and sucessuly installed the driver from here:
    http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4158&lc=en&cc=us&dlc=en&sw_lang=&product=3752...
    I can print.
    I have properly set up the digital filing to a network folder.
    when I scan a documet a PDF file is generated in the network location howver it is 0 bites in size.
    please help me.

    Hi @kitesquid,
    Welcome to the HP Forums!
    I understand that your HP Officejet Pro 8500 A909g, does not save a scanned PDF file on Windows 8.1 64 bit. I am sorry to hear this, but happy to help!
    To verify the printer's hardware is functional, are you able to make copies from the scanner glass? Copying a Multipage Original.
    In the meantime, please try our HP Print and Scan Doctor, and let me know the results!
    Hope to hear from you soon!  
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • Hp officejet pro 8500 wireless a909g scan with Windows 7

    I have been using HP officejet pro 8500 a909g wireless with windows xp with no problems scanning.  I got a laptop with windows 7 64 bit and cannot scan to the computer from the solution center software on the computer or from the display on the unit like I used to be able to do.  When I try to scan, it says that it is scanning and then quits after a short time.  Nothing happens with the scanner.  The Solution Center also sees the document is loaded.  I have tried the scanning software program to see if something is wrong but it says all is fine.  What do I need to do?

    There is a way to launch the scan application directly.
    Go to c:\program files\hp\digital imaging\bin and double click on hpiscnapp.exe
    See if you are able to complete a scan this way
    If that doesn't work,
    Rename the twain folder:
    Navigate to C:\Windows and double click on it
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    I was an HP employee.
    Kudos are appreciated if I have helped you.

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